Role Description - Liderar implementação e evolução de workflows IRM; - Apoiar desenho de processos relacionados a risco e compliance; - Desenvolver dashboards executivos e indicadores; - Configurar formulários e automações; - Atuar em análises complexas relacionadas à governança; - Apoiar definição de melhores práticas; - Garantir aderência regulatória e operacional; - Contribuir com melhoria contínua dos processos. Qualifications - Experiência com ServiceNow IRM / GRC na implementação e sustentação de soluções de governança, risco e compliance. - Vivência em gestão de risco corporativo, apoiando identificação, avaliação e mitigação de riscos. - Conhecimento em compliance, garantindo aderência a normas, políticas e requisitos regulatórios. - Experiência com controles internos, estruturando processos de monitoramento e governança. - Vivência na criação de dashboards e indicadores para acompanhamento de riscos e performance. - Experiência com workflows complexos, automatizando processos e aprovações no ServiceNow. - Atuação em ambientes enterprise, participando de projetos de alta complexidade e escala. Requirements - Certificações ServiceNow; - Experiência em setores regulados; - Experiência com auditorias e governança; - Vivência em transformação digital.

• Serve as the primary point of contact for assigned client engagements, owning communication, expectations, and overall delivery success. • Lead cross-functional project teams through all phases of the delivery lifecycle, from kickoff through go-live and post-implementation support. • Drive daily communication with project teams, clients, and internal leadership to provide clear status updates, surface risks, and plan upcoming milestones. • Manage project financials, including budget tracking, forecasting, and timecard oversight for assigned team members. • Apply Evora’s delivery methodology and best practices to ensure consistent, high-quality outcomes and client satisfaction. • Partner closely with Sales and clients to understand contracted services, project objectives, and success criteria, ensuring alignment throughout delivery. • Own project governance, including scope, schedule, budget, resourcing, risks, issues, change management, and dependencies. • Proactively identify delivery gaps, risks, or constraints, and develop mitigation plans or escalate appropriately to maintain project momentum. • Mentor and support project team members to achieve service objectives, promote collaboration, and drive continuous improvement. • Manage multiple concurrent projects, balancing priorities while maintaining quality, timelines, and customer experience.

• Execute hands-on platform configuration, customization, and deployment activities in alignment with design specifications • Develop and maintain technical documentation including configuration guides, integration specs, and deployment runbooks • Analyze current-state technical environments to identify gaps, dependencies, and migration requirements • Design and implement platform integrations with existing enterprise systems and data sources • Support data migration activities including mapping, validation, and reconciliation • Conduct unit and integration testing to ensure configurations meet functional and technical requirements • Troubleshoot and resolve platform issues, defects, and technical blockers across implementation phases • Collaborate with architecture and engineering teams to validate technical designs and ensure adherence to standards • Participate in technical workstream planning, sprint activities, and delivery tracking • Contribute to quality assurance processes, including peer review of technical configurations and documentation • Identify and escalate technical risks, dependencies, and impacts to the engagement lead • Support environment management including development, test, and production instances • Assist in the transition to deployment and post-go-live support phases • Other duties as assigned

• Lead hands-on platform configuration, customization, and deployment activities in alignment with enterprise design specifications and architectural standards • Architect and implement complex platform integrations with existing enterprise systems, data sources, and third-party applications • Conduct in-depth analysis of current-state technical environments to identify gaps, dependencies, risks, and migration requirements • Define and own technical documentation including configuration guides, integration specifications, data flow diagrams, and deployment runbooks • Lead data migration activities including strategy development, mapping, transformation, validation, and reconciliation • Design and execute comprehensive testing strategies including unit, integration, regression, and performance testing • Serve as a technical escalation point for platform issues, defects, and complex technical blockers across implementation phases • Drive adherence to platform architecture standards, security requirements, and governance frameworks • Provide technical leadership and mentorship to junior consultants and implementation team members • Lead technical workstream planning, sprint activities, and delivery tracking in collaboration with the engagement lead • Proactively identify and manage technical risks, dependencies, and cross-functional impacts • Evaluate and recommend platform enhancements, optimizations, and scalability improvements throughout the engagement • Own environment management strategy across development, test, staging, and production instances • Partner with architecture, engineering, and security teams to validate designs and ensure enterprise-wide alignment • Lead transition planning into deployment, hypercare, and post-go-live support phases • Contribute to continuous improvement efforts by identifying and implementing process and technical efficiencies • Other duties as assigned