• Lead the implementation and optimization of ServiceNow ITAM solutions, including HAM and SAM modules. • Configure and maintain asset lifecycle processes including procurement, receiving, inventory, allocation, transfer, and disposal. • Collaborate with stakeholders to gather business requirements and translate them into scalable ITAM solutions. • Design and implement integrations with third-party systems such as procurement tools, SCCM, Intune, JAMF, and discovery tools. • Ensure accurate asset data management and alignment between CMDB and asset records. • Configure and manage software normalization, reconciliation, and license compliance processes. • Develop workflows, business rules, client scripts, Script Includes, and integrations to support ITAM use cases. • Perform data audits, health checks, and governance activities to maintain high-quality asset data. • Support SAM Pro/HAM Pro implementation activities including content library updates and license management processes. • Troubleshoot and resolve issues related to asset management processes, integrations, and platform customizations. • Participate in Agile ceremonies including sprint planning, backlog grooming, and delivery activities. • Support ITSM and related ServiceNow modules as secondary responsibilities when required.

• Collaborate deeply with stakeholders via interviews and workshops to translate complex business needs into clear, actionable technical specifications. • Analyze existing business processes, map out future-state workflows, and recommend ServiceNow best practices to eliminate friction. • Partner closely with developers to create user stories, use cases, and acceptance criteria that guide flawless execution. • Develop test plans, lead User Acceptance Testing (UAT), and ensure deployments meet business needs perfectly. • Create engaging training materials and deliver sessions to ensure smooth platform adoption, while providing ongoing support and troubleshooting. • Stay ahead of the curve on ServiceNow features, modules, and industry trends to continuously recommend platform optimizations.

• Define and document the long-term roadmap for the ServiceNow platform • Lead technical design sessions and mentor development teams • Design and implement seamless integrations between ServiceNow and third-party systems • Establish robust platform governance policies and review code standards • Present technical solutions to senior management and key stakeholders

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Key Responsibilities: Consult and Advise: Engage with senior VP+ stakeholders to understand their short term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations. Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices with strong focus on service management, customer service, automation and user experience, clearly defining the value of ServiceNow. Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve / exceed business results. Make sense of complex or contradictory information to effectively solve problems. Cross-Functional Collaboration: Work closely with IT, operations, and business stakeholders, product and other external and internal teams to ensure that solutions are aligned with business needs and are implemented effectively. Constantly positioning effective cross-product solutions for the industry. Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership in the configuration, customization and implementation of ServiceNow Technology Workflows & Platform solutions. Thought Leadership: Keep up to date on the emerging and latest Industry & competitive trends, the latest ServiceNow capabilities, trends, and best practices, sharing regularly this knowledge with the team and clients. Qualifications Qualifications: AI Experience: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Implementation Service Expertise: Proven experience as a Solution Architect or Principal-level Consultant in a fast-paced professional services environment with a strong understanding of IT Management business processes. ServiceNow Knowledge: Familiarity with ServiceNow, especially in IT Service Management (ITSM), IT Operations Management (ITOM) and ServiceNow Platform technologies. Consultative Mindset: Excellent communication, presentation and problem-solving skills with the ability to think strategically and drive complex projects from concept to completion. Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels. Excellent interpersonal skills, customer-centric attitude and experience working with diverse team Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences. Experience with Web Technologies (e.g. JavaScript, Web Services, XML) and working in a SaaS environment. User Experience: Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity. Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner. Language Skills: Fluency in Arabic and English is essential Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.