This page tracks remote operations openings that are location-eligible for Michigan.
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Role Description The Supervisor of Creditor Operations is a hands-on frontline leadership role responsible for the day-to-day management of the organization's Creditor Operations team. This individual leads specialists responsible for processing Debt Management Program (DMP) proposals, managing creditor communications, maximizing Fairshare revenue, and ensuring proposals move efficiently from creation through client activation. Reporting directly to the Manager of Creditor Operations, the Supervisor ensures operational excellence, regulatory compliance, and continuous process improvement while supporting exceptional client experience. Qualifications - 3–5 years of supervisor or team lead experience specifically in administrative operation or a high-volume back-office environment. - Knowledge of creditor processing, debt management programs, Fairshare concepts, and proposal workflows. - Exceptional attention to detail in high-volume, regulated environments. - Experience in conflict resolution and employee relations issues. - Proven ability to create, implement and manage employee performance metrics and reporting. - Proven track record of achieving results through team collaboration. - Proven ability to lead, mentor, and motivate a team to achieve performance goals. - Exceptional in conducting one-on-one coaching sessions and providing constructive feedback. - Decision-making and problem-solving skills. - Ability to handle complex issues and guide team members effectively. - Proven analytical skills for data interpretation and process improvement. - Strong time management and prioritization skills. - Ability to adapt to changing priorities, client needs, or organizational goals. - Proficiency in operating systems, internet browsers, Microsoft Office Suite, and multitasking across multiple programs. - Must have dedicated at home office space with high-speed internet service. - Ability to be flexible with schedule, available nights, weekends and holidays. Requirements - 5+ years of supervisor or team lead experience specifically in administrative operations or a high-volume back-office environment. - Expertise in the relevant field of customer service, credit counseling or call center operations. - Oral and written fluency in Spanish a plus. Education - High school diploma or GED. - Equivalent combination of education, training, and directly related work experience. - Associate degree relevant professional certifications related to operations, accounting, leadership, or process improvement (preferred).
• Assisting with leading administrative tasks related to Trust Services including maintaining client documents and assisting staff with workflow. • Working closely with leadership to ensure timely correspondence with internal teams and clients. • Liaison between the WMT and any Corporate Trustee business partner by providing advanced knowledge of best practice operations. • Working collaboratively to document key processes. • Assisting with client tax reporting working with Corporate Trustee tax reporting vendor with coordinating tracking and delivery of all tax documents • Serving as quality control point to ensure that all calls, transactions, maintenance changes, policy and procedures for customer requests have been adhered to in accordance with compliance requirements and Trust Operations Internal Guidelines • Reviewing and maintaining unique asset pricing. • Establishing and maintaining internal procedures and service standards related to Trust Operations identifying and implementing the most efficient workflow • Cross training to serve as back-up to other team members • Other duties as assigned by management
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness, and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.
Role Description The Regional Operations Manager is responsible for the effective management of a client services operation. The position drives team engagement and client satisfaction to ensure achievement of all requirements, collaborates on process development and implementation, achieves service level agreements, and maintains compliance with all regulatory, safety, and other requirements. The Regional Operations Manager leads others positively exemplifying BGIS values. Key Duties and Responsibilities - People Leadership - Lead a team of Mobile Building Engineers (truck based General Trades technicians) for the assigned region. - Lead Building Engineer team member engagement, development, performance management, hiring and retention, and compensation recommendations. - Ensure compliance with health and safety standards in the delivery of work through activities such as toolbox talks/safety meetings, safety training, protective equipment, and reviewing and monitoring incidents. - Verify work is performed in accordance with all internal and external requirements. - Provide expertise and problem-solving support to team members. - Contribute to the completion of other key initiatives as assigned. - Operations Management - Manage operational budgets with a focus on cost control and order expenditures. - Manage quality and cost performance of Service Providers delivering the full range of soft services (i.e. janitorial, landscaping, etc) and hard services (i.e. HVAC, electrical, plumbing etc). - Review cost estimates from Building Engineers and suppliers and oversee client approvals as needed. - Collaborate with relevant stakeholders to review, develop, refine, and implement processes and standard operating procedures. - Recommend and implement technologies to achieve greater efficiencies and productivity. - Maintain current awareness and ensures compliance with all applicable regulations and requirements including safety awareness. - Deploy Building Engineers to programs, projects, work orders, and/or assignments and monitor for on-time and quality completion. - Drive team performance to confirm achievement of service level agreements and performance metrics. - Achieve greater efficiencies through effective resource utilization, review of work and re-work volume, and review and development of corrective solutions leveraging internal solutions as applicable. - Ensure all required work tools and safety personal protective equipment available to team members. - Manage reporting for safety incidents, infractions, or accidents immediately to HSE team and people leader and ensure appropriate reports are filed. - Follow up on safety incidents for root cause analysis to avoid any similar future situations. - Work with other departments for specialized support and effective service delivery. - Investigate and resolve operational issues. - Act with high degree of urgency in resolving issues for timely resolution and meeting or exceeding client satisfaction. Qualifications - Associate Degree or equivalent training or equivalent work experience. - Minimum 5 years performing job duties in a similar role with supervisory or management responsibilities. - In depth knowledge of applicable regulatory requirements and maintains current awareness. - Technical/business expertise in one of more of the specific areas of client service being performed with the region. - Ability to lead and engage a team and drive performance to ensure all requirements are achieved. - Safety focused mindset with pro-active approach to awareness and compliance. - Experienced with developing and implementing processes and standard operating procedures. - Experience in Account Management of Facility Management clients with a focus on managing expectations with respect to the Service Level agreements and recommending and securing required changes to meet evolving client expectations. - Skilled at communication including influencing, persuading, and negotiating. - Proactive problem-solving approach continuously increasing the proficiency of team members. - Strong relationship building and maintenance skills with internal contacts, clients, and external vendors. - Proficiency in computer applications including Microsoft Office. Requirements - Certification or additional training in an area of specialty would be a benefit. - Ability and willingness to travel. - Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Benefits - Competitive compensation. - Comprehensive health benefits. - Professional development. - A collaborative culture that values diversity and innovation.
Role Description We’re an environmental field-services company supporting national homebuilders across Florida, hiring an experienced Operations Coordinator to keep jobs, documentation, and communication running cleanly across inspections, installations, and repairs. This is a hands-on, customer-facing role. - Serve as the responsive, proactive point of contact for builders, superintendents, inspectors, and internal managers. - Take in new job requests, confirm approvals (POs/EPOs) are captured, and route them to the right manager or inspector. - Track every job from intake through completion across inspections, installs, and repairs — flagging anything stalled or missing. - Coordinate subcontractor schedules. - Follow up on accounts receivable and resolve client billing questions. - Produce daily and weekly operational reports for leadership. - Oversee work-order accuracy and billing readiness in our job-management system — and do it yourself when volume spikes. - Quality-check documentation and job records so nothing’s missing before billing. - Review subcontractor invoices and approvals before payment. - Train and support team members on process. Qualifications - 5+ years in operations coordination, office/practice management, dispatch, or field-service/construction admin. - Genuinely strong with people — this role is client-facing every day, and clear, professional communication is half the job. - A fast learner with sharp attention to detail and strong recall — this role rewards people who pick up systems quickly and remember the rules. - Comfortable both doing the work and overseeing and training others on it. - Confident with Excel, Outlook, Teams/SharePoint, and a CRM or job-management system. - Comfortable using ChatGPT or similar AI tools to work efficiently. - A reliable self-starter who thrives working independently and remotely. - Experience in homebuilding, construction, or field services is a plus but not required. - Veterans and military spouses are strongly encouraged to apply. Requirements - Upload your full and complete resume. - Answer all screening questions attached to this job description. Benefits - Fully remote position. - Set schedule: Monday–Friday, 9:00 AM–3:00 PM (1-hour lunch). - $25–$35/hr depending on experience.
Enabling new pathways between clean electricity and the broader economy
• Lead the operational performance of a growing portfolio of utility-scale solar and battery energy storage system (BESS) assets across ERCOT • Combine technical expertise with operational ownership to maximize asset availability and ensure market readiness • Deliver data and insights that support commercial performance • Oversee operational reporting, performance analytics, SCADA data quality, ERCOT compliance, and battery operations • Translate complex operational data into actionable insights • Monitor fleet performance using SCADA, operational analytics, and field data to identify performance issues • Lead root cause investigations for performance events and coordinate corrective actions with Operations, Engineering, and OEM partners • Manage ERCOT operational requirements and ensure assets remain dispatch-ready • Develop scalable reporting tools, dashboards, and data pipelines to improve operational visibility • Collaborate across Engineering, Asset Management, Finance, and Operations teams to support commercial operations and portfolio performance
• Manage multiple large and complex projects, leading discovery, design, and delivery, and meeting timelines (e.g., new MSP client implementations, new and existing client implementations, etc.) • Continuously review internal and external operational and technical processes (e.g., SOPs, workflows, audits, etc.) and ensure necessary improvements are successfully implemented • Monitor, manage, and ensure completion of VMS updates to support SimpliFi clients and internal team members • Lead change management efforts and assess/manage the impact of technology changes to current workflows and processes across SimpliFi Clients and internal workflows • Develop and contribute to client deliverables such as workflows, communication plans, project plans and stakeholder agendas • Liaise with technology partners and internal stakeholders to manage/prioritize VMS issue reporting and enhancements • Ensure appropriate implementation-related and ongoing internal training is completed and related training documentation is maintained • Oversee service issue resolution and support to clients and internal team; regularly analyze support ticket activity and report out trends
• Manage multiple large and complex projects, leading discovery, design, and delivery, and meeting timelines • Continuously review internal and external operational and technical processes and ensure necessary improvements are successfully implemented • Monitor, manage, and ensure completion of VMS updates to support SimpliFi clients and internal team members • Lead change management efforts and assess/manage the impact of technology changes to current workflows and processes across SimpliFi Clients and internal workflows • Develop and contribute to client deliverables such as workflows, communication plans, project plans and stakeholder agendas • Liaise with technology partners and internal stakeholders to manage/prioritize VMS issue reporting and enhancements • Ensure appropriate implementation-related and ongoing internal training is completed and related training documentation is maintained • Oversee service issue resolution and support to clients and internal team; regularly analyze support ticket activity and report out trends
Empowering Cardiovascular Specialists to Transform Patient Care
• Optimize APP utilization across network practices • Develop best-practice care models • Support quality initiatives and advance CVAUSA care model • Serve as a strategic APP leader and subject matter expert • Define APP compensation models by geography, role and experience
Join us on our journey toward a world with zero crashes, zero emissions, and zero congestion.
Description The GM Energy Customer Experience (CX) Transformation team serves as the center of expertise and champion of the end-to-end GM Energy customer journey. We connect voice of the customer, operational performance, and experience design to deliver consistent, frictionless experience across products, channels, and partners. The Lead, GM Energy CX Transformation - Care Operations is responsible for transforming and continuously improving GM Energy Care operations in service of the broader CX vision. This role blends customer-experience strategy, journey design, and data-driven continuous improvement with deep understanding of Care operations, ensuring that processes, tools, and partners enable effortless support across the GM Energy customer journey. This role reports to the Manager, Customer Experience Transformation - GM Energy and collaborates closely with Customer Success Operations, Care leadership, Product, Field Operations, Marketing, and Analytics. What You'll Do CX Transformation & Journey Design - Serve as a CX transformation lead for Care, translating the GM Energy CX strategy into specific experience outcomes, stories, and requirements for Care operations. - Map and maintain end-to-end Care-related journeys (e.g., activation, installation, issue resolution, warranty, billing) to identify pain points, breakpoints, and moments that matter. - Use VOC, CSAT/NPS, survey results, complaints, and qualitative feedback to prioritize and design experience improvements across channels and touchpoints. - Lead or co-lead CX design sessions and workshops with cross-functional partners (Care, CX, CS Ops, Product, Legal, Digital, Marketing) to define future-state experiences and supporting policies. - Contribute to and support the multi-year GM Energy CX roadmap, leading Care-specific workstreams from discovery through pilot and scale in partnership with senior leaders. Care Operations Strategy & Continuous Improvement - Provide input and recommendations on strategic direction for GM Energy Care operations across residential and public charging support channels, ensuring alignment with CX principles and customer-back outcomes. - Partner with Care leadership and CS Operations to define and evolve the Care operating model, including roles, workflows, handoffs, and escalation paths. - Stand up a continuous improvement pipeline for Care: intake, assess, prioritize, and deliver enhancements to policies, processes, and experiences that reduce effort, improve CSAT, and manage cost to serve. - Anticipate operational risks and opportunities; recommend mitigations and trade-offs grounded in customer impact, data, and scalability, working independently with limited guidance. VOC, Measurement & Analytics - Partner with CX Transformation and Analytics to define and refine the measurement framework for Care experiences, including CSAT, NPS, customer effort, contact-level metrics, and journey-level KPIs. - Translate insights from surveys, call listening, telemetry, and quality reviews into clear problem statements and prioritized actions for Care and cross-functional teams. - Co-own and influence dashboard requirements and reporting for Care-related metrics, ensuring they are simple, actionable, and aligned to GM Energy scorecards. - Build business cases and storytelling that link customer outcomes to operational performance and financial impact. CRM, Tooling & AI - Enabled Experiences - Serve as the primary business owner for GM Energy Care and CX capabilities in OneCRM and CRM2, including case design, workflows, routing, automations, and integrations with Telephony and knowledge tools-grounded in intended customer and advisor experience. - Lead the OneCRM/CRM2 roadmap for GM Energy Care, maintaining and communicating a clear backlog (epics, user stories, configuration changes) aligned to CX and operational priorities, and representing GM Energy needs in enterprise CRM governance forums. - Own and manage the Care/CX enhancement backlog across OneCRM/CRM2, Telephony, and knowledge tools, working with Product, Digital, and CS Operations to prioritize and deploy changes that enable better experiences and efficient operations within defined guardrails. - Drive advisor adoption, data quality, and change management for OneCRM/CRM2, partnering with Training and Care leaders to ensure processes, knowledge, and measures are embedded in day-to-day operations. - Partner with AI working teams to evaluate, design, and deploy AI solutions (e.g., knowledge assistants, routing optimization, self-service, summarization) that improve customer and advisor experience. - Ensure operational and CX readiness for new digital experiences (apps, portals, proactive notifications, installation journeys), translating experiences into workflows, training, and measurement requirements. Governance, Change Management & Stakeholder Leadership - Create and maintain governance routines (e.g., CX huddles, metric reviews, VOC deep dives) that connect Care, CX, and cross-functional partners around shared outcomes. - Lead change management for Care-related CX initiatives, including communications, training, adoption support, and feedback loops with advisors and leaders. - Act as a trusted partner and thought leader to Care, CS Operations, Product, and Digital teams; influence decision-making with data, customer stories, and clear recommendations. - Own or co-own policy and process documentation (e.g., SharePoint content, playbooks, workflows) with a continuous-improvement and CX-first mindset. Your Skills & Abilities (Required Qualifications) - Bachelor's degree in a relevant field such as business, engineering, supply chain/operations, data/analytics, or related discipline. - 5+ years of experience in operations management and/or Sales, Service, Marketing (SSM), with at least part of that in a customer experience, customer success, or transformation-oriented role. - Demonstrated experience in customer journey mapping, VOC/CSAT/NPS programs, or CX transformation from insight through implementation. - Strong CRM and digital experience (e.g., Salesforce, contact center platforms, eCommerce, or large-scale digital transformations and integrations, including AI-enabled capabilities). - Proven program management skills (roadmapping, prioritization, resource alignment, dependency management, risk mitigation, and execution to outcomes). - Experience with aftersales, warranty, service, or care operations, with understanding of how policies and processes impact customer experience. - Strong analytical and storytelling skills, including familiarity with tools such as Microsoft Office, Salesforce reporting, Power BI, and Lucid for turning data and journeys into clear narratives and decisions. - Experience with AI tools utilization, development, and/or improvement in a customer-facing context is a plus. - Demonstrated ability to partner with internal and external stakeholders to drive mutually beneficial outcomes and manage complex cross-functional initiatives. - Excellent facilitation, workshop, and communication skills-comfortable presenting to and influencing Senior Leadership on defined workstreams. - Experience in training and content development (e.g., playbooks, knowledge articles, learning materials) preferred. - Desire to work in a complex, evolving, and fast-paced environment, bringing an innovation and continuous-improvement mindset. - Previous experience with energy storage, EV charging, or related energy/clean tech products across multiple regions is desirable. - Willingness to travel 15-20% as necessary to execute responsibilities. - A paragon of GM's cultural behaviors, with a strong orientation toward customer obsession, accountability, and collaboration. What Can Give You a Competitive Advantage (Preferred Qualifications) - Track record of leading or significantly contributing to CX or operational transformation, ideally in a service or care environment. - Strong knowledge of customer care, aftersales, and warranty and how they shape customer perception and loyalty. - Experience working at the intersection of operations, digital product, and customer-facing teams, ideally within a start-up or high-growth environment. - Interest in developing technical proficiency in GM Energy products and ecosystems, including charge times/lengths, charger types, customer requirements, and broader benefits of energy solutions beyond charging. - Demonstrated ability to motivate and influence without formal authority, building coalitions around customer and business outcomes. NO RELOCATION Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. • The salary range for this role is $92,500-$139,600. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. #LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
This job operates in a professional office environment. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
• Maintain departmental established productivity and quality goals • Process and quality review complex transactions; including owning a designated book of business supporting highly visible and/or complex clients • Support Associate and Specialist roles as product and procedure SME and Business Analysts and Managers as first point of leadership contact • Ensure all work (transactional and reporting) is completed timely according to contractual SLAs • Serve as point of contact for internal/external audits and SME for risk and control items • Design clear, respectful communications/presentations and deliver them across multiple audiences • Serve as primary point of contact for internal business partners
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