Role Description Leads and supervises team responsible for provision of support center customer service excellence to meet the needs of Molina members and providers. Ensures issues and needs are addressed fairly and effectively, and in alignment with Molina values. Demonstrates accountability for delivery of product and service information, identifies opportunities to improve the member and provider experience, and supports continuous quality improvement initiatives related to member/provider engagement and retention. - Provides leadership and oversight for the member and provider support center; ensures exemplary service is delivered according to Molina goals/objectives/policies/procedures and regulatory requirements, and demonstrates accountability for performance and financial outcomes. - Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow-through to closure. - Addresses more complex member inquiries, questions and concerns in all related areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. - Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public. - Achieves individual performance goals as it relates to call center objectives. - Demonstrates personal responsibility and accountability and leads by example through individual performance. - Ensures compliance with contractual and regulatory requirements. - Recommends and implements programs to support member and provider needs. - Supports projects and special initiatives as appropriate. - Sets a positive example for others and builds the Molina culture by modeling the Molina mission, vision and values in daily actions. - Hires, trains, develops and manages team; demonstrates accountability for team performance and achievement of department-specific goals. - Models dynamic leadership for support center representatives; develops team to focus on delivering great health care/customer service to underserved populations. Qualifications - At least 5 years of customer service, call center and/or sales experience in a fast-paced/high-volume environment, including 3 years of call center experience, or equivalent combination of relevant education and experience. - Strong customer service skills. - Understanding of insurance products including Medicaid, Medicare and Marketplace/enrollment processes. - Organizational and time-management skills, and ability to manage simultaneous projects and tasks to meet internal deadlines. - Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA). - Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers. - Ability to work cross-functionally across a highly matrixed organization. - Strong verbal and written communication skills. - Microsoft Office suite and applicable software programs proficiency. Requirements - Management/leadership experience. - Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. - Managed care/health care experience. - Broker/health insurance license. Benefits Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Role Description Provider capacity is core to how Bridge scales — our ability to credential and enroll clinicians quickly, at quality, is what lets partners go live and grow. Bridge is hiring a Provider Operations Lead to build and run our Provider Operations function: the team that owns provider onboarding, credentialing, and payer enrollment end to end. This is a leadership role, and it leads the largest team at Bridge. You'll manage and develop the credentialing and enrollment leads and their teams, and build the processes, systems, and culture that let us scale provider capacity to meet partner demand — without scaling complexity. You'll map and optimize a high-throughput operation, use data to find and remove bottlenecks, and hold a high quality and compliance bar. This role reports directly to the CEO. Responsibilities - Team leadership: - Lead Bridge's largest team. - Hire, develop, and manage a high-performing Provider Operations team across credentialing and enrollment. - Directly develop the function's team leads with clear roles, goals, and feedback cadences. - Build a culture of ownership, speed, and accountability. - Process & throughput: - Become the subject-matter expert on every credentialing and enrollment process within the first three months. - Map the end-to-end provider journey to find opportunities. - Harden existing analytics for accuracy and scale. - Build a clear, repeatable process for launching new payers quickly after a contract is signed. - Scale: - Build the operational capacity and unit economics to grow provider throughput without scaling complexity. - Establish clear metrics for throughput and cost per provider. - Maintain quality as volume grows. - Quality & compliance: - Own provider credentialing quality and support the credentialing committee in partnership with Legal and Clinical. - Ensure provider data and enrollments support clean claims. - Payor enrollment partnerships: - Lead NCQA Accreditation. - Deepen payor relationships and pursue delegated credentialing with high-volume plans. - Keep provider data current in payor systems. - Build relationships with payor credentialing teams — coordinating with RCM on downstream implications. - Provider network: - Lay the groundwork for the Bridge Provider Network over the next year or so. - Engineering partnership: - Partner closely with Engineering on the provider onboarding experience and internal tooling. Qualifications - 8–15 years of operations experience, including proven management of large operations teams. - Strong analytical rigor — comfortable building dashboards and defining KPIs. - Process design and optimization — a systems thinker who can map and optimize a high-throughput process end to end. - Strong AI skill set — fluent with modern AI tools to drive throughput, analytics, and process efficiency. - Healthcare experience strongly preferred; familiarity with provider credentialing, payer enrollment, telehealth workflows, or revenue cycle management is a strong plus. - Startup experience required (GSD mindset). - Clear, concise communicator — in writing, in person, and in the dashboards and reports you build for leadership. Requirements - Team management is the most important skill for this role. Benefits - Lead the largest and one of the most critical functions at a company accelerating the adoption of virtual care to reduce costs and improve access to care. - Build and scale a team and function with direct CEO partnership. - High-ownership role with clear impact — provider capacity directly drives Bridge's growth. - Competitive salary, benefits, and equity package. - Pay Transparency: The estimated starting annual salary range for this position is $158,000-$200,000. Location - Remote

Role Description We are seeking a FinOps Engineer to join our Platform Engineering and DevOps team. In this fully remote role, you will drive cloud cost optimization, financial accountability, and operational excellence across our infrastructure. You will bridge the gap between engineering and finance, ensuring our cloud investments deliver maximum value while maintaining exceptional service quality. You will work closely with technical and business stakeholders to turn complex usage and billing data into clear insights, recommendations, and actions that improve both infrastructure efficiency and business outcomes. What you'll do every day - Establish and maintain cloud cost visibility by implementing tagging strategies, cost allocation models, and comprehensive billing analysis across multi-cloud environments. - Identify and drive cost optimization opportunities, including reserved instances, savings plans, right-sizing recommendations, and architectural improvements. - Develop and automate FinOps processes such as cost forecasting, anomaly detection, and budget management. - Partner with Platform Engineering, DevOps, and product teams to balance cost efficiency with performance, reliability, and scalability. - Create and maintain dashboards and reports that communicate cloud spend trends, forecasts, and cost drivers to engineering and finance stakeholders. - Establish and continually refine FinOps governance policies, guardrails, and best practices to ensure consistent cloud usage and cost discipline. - Build and maintain effective relationships between technical and financial teams to align cloud investments with business objectives and priorities. - Leverage AI-powered analytics and automation tools to surface optimization opportunities, detect anomalies in cloud spend, and continuously improve FinOps workflows. - Continuously analyze usage patterns and partner with teams to design experiments or pilots that validate new optimization approaches while protecting customer experience. Qualifications - 3+ years of experience in cloud infrastructure, DevOps, SRE, or platform engineering roles. - Demonstrated experience with cloud cost optimization and FinOps practices in production environments. - Proficiency with at least one major cloud billing and cost analysis tool (for example, AWS Cost Explorer, Azure Cost Management, or GCP Billing). - Proficiency in scripting or programming (such as Python, Bash, or Go) to automate workflows and leverage AI tools to analyze cloud spend, detect anomalies, and streamline FinOps processes. - Strong analytical and problem-solving skills with the ability to interpret cloud billing data and infrastructure metrics to drive actionable recommendations. - Clear, concise communication skills with the ability to explain complex technical and financial concepts to diverse, cross-functional stakeholders in a fully remote, distributed environment. Requirements - Experience operating in multi-cloud environments (AWS, Azure, GCP, etc.). - Familiarity with the FinOps Foundation framework and the FOCUS billing taxonomy. - Experience with cloud monitoring and observability platforms (such as Datadog, New Relic, or Prometheus). - Background in financial analysis, accounting, or business intelligence. - Experience with infrastructure-as-code tools and modern version control workflows. - FinOps Practitioner or major cloud provider (AWS, Azure, or GCP) cost management certification. Benefits - Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. - 401(k) match after 60 days, 100% vested after 1 year. - Employer contribution to your HSA, plus an HRA to help offset your deductible. - Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. - Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! - 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. - 8 hours of Rest, Relax, Recharge time to care for your mental health. - Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops. - Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. - ’Paw’ternity Leave and Pet Bereavement. - Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed. - $50 monthly home data stipend, plus a home office sign-on bonus of $250. - Fertility care support options to help in your journey towards parenthood. - Access to financial experts to help you make informed decisions and achieve your financial goals. - Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

• Coordinate daily drayage operations for container movements • Schedule and monitor container pickups and deliveries • Communicate with drivers, customers, rail terminals, ports, and warehouses • Track container availability and shipment status • Manage documentation related to container moves • Prepare and process customer invoices and carrier payments • Verify billing accuracy and resolve billing discrepancies • Monitor detention, demurrage, and per diem charges • Retrieve and organize BOLs, PODs, and other shipping documents • Update TMS and internal systems with accurate shipment information • Resolve operational issues proactively and communicate updates to stakeholders • Support the operations team with additional administrative tasks as needed