BGIS

Role Description BGIS is currently seeking an Electrical Engineering Designer to join the team in Remote, US. The Electrical Engineering Designer is a professional services key position working with various engineering disciplines and project management team. This position reports to the Electrical Engineering Manager. The Electrical Engineering Designer will work on electrical system designs on various projects within a versatile team where all abilities are put to good use. Electrical engineering designs will include base building electrical systems, electrical tenant design, and electric vehicle charging infrastructure design at new and existing facilities. The Electrical Engineering Designer demonstrates BGIS values. - Manage scope and deliverables of Electrical Engineering Design function. - Manage CAD deliverables and management of CAD staff deliverables. - Conduct request processes with authorities having jurisdiction. - Contribute to design, analysis, and problem-solving activities. - Prepare technical reports and documentation. - Conduct site visits independently for simple scopes of work. - Manage low to medium-sized projects with the supervision of senior staff. - Submit quality deliverables with a high degree of accuracy. General Duties and Expectations: - Work with a multi-disciplinary team of engineers, architects, facility management and technicians to develop detailed design related to various architectural, mechanical, and electrical projects. - Electrical design to support the installation of electric vehicle charging infrastructure. - Electrical design to support tenant fit up and equipment upgrades. - Support the designs from project initiation to completion by providing equipment selections, cost and timing estimates, reports, design specifications and drawings for building electrical systems including power distribution, connection to utilities, lighting, controls, emergency power, life-safety systems, fire alarms, electrical vehicle charging infrastructure, and renewable power generation and storage. - Apply engineering principles to assigned tasks. - Schedule critical follow up meetings and communicate effectively with team members including project team and manager updates on tasks delivery status and capacity. - Complete basic engineering tasks (load calculations, cable/conduit sizing, breaker sizing, etc.) for basic applications independently. - Utilize a strong understanding of the design process in completing multiple work activities. Qualifications - Electrical Engineering degree from an accredited university or equivalent work experience. - Minimum 5 years experience in electrical design/engineering. - Familiar with Electrical Codes and Local Building Codes. - Experience in engineering consulting, customer interface, and project management of engineering design projects. - Expertise in project details, deliverables and ability to support project planning and execution. - Strong understanding of the engineering environment in electrical sector. - Highly meticulous nature, strong attention to detail. - Engineering and construction of building and site electrical, power, lighting and life safety systems (fire alarm, etc). - Excellent verbal and written communication skills applicable to working in a multi-disciplinary team environment. - Ability to manage competing priorities with strong organizational skills in fast paced environment and work on multiple projects concurrently. - Maintain effective working relationships with clients, staff, and other team members with strong interpersonal skills and proactive approach. - Exceptional analytical and problem-solving skills. - Demonstration of reliability and increased independence in completing work. - Proficient with MS Office suite and computer tools. - Knowledge of building mechanical systems would be an asset. - Multi-lingual capabilities is a plus. Requirements - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. - Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. - Cognitive skills required to work in a client facing environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame and meet quality work standards. - Ability and willingness to travel. - Physical ability to walk jobsites in uneven terrain. - Working at heights training/certification preferred for ascending and descending various ladders carrying required tools/equipment. - Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Benefits - Comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent). - 401(k) with a Company match. - Paid Time Off, paid company holidays. - Short term and long-term disability, life insurance. - Employee assistance program, tuition reimbursement. - Paid parental leave, gym membership discount. - Team member referral bonus.

Role Description BGIS is looking for a Senior Service Delivery Lead to join the team in Remote, United States. Under general direction and guidance from the Director of FMO, the Senior Service Delivery Lead will be responsible for management of the day-to-day client operations. The Senior Service Delivery Lead is accountable for day-to-day operations, vendor management, and service management for the client(s) they support, as well as data verification, reporting, and analysis; and assists in the review, development, and implementation of related processes and initiatives. Key Duties and Responsibilities - People Leadership: - Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives. - Full involvement with recruiting talent. - Provides mentoring, coaching, and guidance to all team members. - Objectively recommends compensation adjustments. - Manages all aspects of performance. - Facility Management: - Generate and dispatch service request work orders to vendors as per established process. - Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements. - Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor. - Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g., cost, work completed, equipment tag #). - Run report on open work orders and checks status with the appropriate vendors. - Update WO statuses if verified to be completed or resolved during follow up. - Respond to vendor inquiries regarding workorder related issues. - Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations). - Correcting information in the system, addresses, phone numbers. - Adding new vendors and locations to the system. - Finance: - Review and resolve invoice referrals/escalations. - Review and resolve invoicing errors. - Review and approve billing for tech services. - Review and approval of invoices for payment (Oracle). - Respond to vendor inquiries regarding invoicing-related matters. - Client/Service Management: - Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation, or cancellation. - Act as main point of contact between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals. - Primary escalation point for taking care of any issues regarding service. - Involvement in specific Emergency workorders may need to be managed from start to end. - Request approvals from the client. - Review of PM work orders and follow up with vendors as needed. - Participate and gather information for QBR’s. - Reporting: - Client reporting needs as required. - Quality Compliance: - Execute quality & compliance team activities that support the quality compliance contractual obligations. - Interface with BGIS management and client management to identify applicable regulatory and compliance requirements. - Assist in the reviewing of related processes by conducting compliance process capability studies. - Provide input for planning, development, execution, and improvement of compliance-related processes and programs. - Identify any quality, compliance, and contractual issues and communicate them to the appropriate BGIS and customer management teams. - Comply with all company policies and procedures and adhere to company standards. - Other duties as assigned. Qualifications - 5-7 Years of Relevant experience in Facility Management or Vendor Management. - Demonstrated organizational, project planning, and management skills. - Technical writing skills. - Good writing and verbal communication skills. - Good training and presentation skills. - Strong analytical and problem-solving skills. - Ability to develop, analyze, and understand complex processes. - Sound judgment skills based on observation of objective evidence. - Ability to perform with minimum direct supervision. - Understanding of compliance requirements of relevant external organizations. - Strong proficiency in MS Excel, PowerPoint, Word, and Power BI. Requirements - None Required. Benefits - The compensation for this exempt position in the US is $78,500.

Role Description The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. Qualifications - Strong written and verbal communication - Knowledge of RealSuite and other BGIS applications (1-3 years experience) - Strong customer-oriented skills (1-3 years experience) - Strong administrative and organizational skills (1-3 years experience) - Analytical and problem-solving skills (1-3 years experience) - Ability to work independently (1-3 years experience) - Strong attention to detail and data accuracy (1-3 years experience) - Excel experience in managing large amounts of data (1-3 years experience) - Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up (1-3 years experience) - Experience working in a Shared Service environment (1 year experience) Requirements - Manage work orders to completion in BGIS or client-based web application. - Facilitate alignment of client required services with contracts, schedules, and Pos. - Review work orders to determine if invoiceable or non-invoiceable. - Schedule access for internal and external service providers with the facility when required. - Prepare weekly/monthly summaries of work order performance for internal and external service providers. - Follow up with internal and external service providers to ensure all SLA’s are achieved. - Review compliance documentation and upload to RealConnect. - Create on demand work orders for service delivery. - Ensure client required supporting documentation for quote and invoice submissions are provided. - Review and submit all estimates to the required approver(s) following client quote process. - Generate required data for SLA Scorecard. - Available to work evenings and weekends. - Other duties as assigned. Benefits - This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. - The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

Role Description The Regional Operations Manager is responsible for the effective management of a client services operation. The position drives team engagement and client satisfaction to ensure achievement of all requirements, collaborates on process development and implementation, achieves service level agreements, and maintains compliance with all regulatory, safety, and other requirements. The Regional Operations Manager leads others positively exemplifying BGIS values. Key Duties and Responsibilities - People Leadership - Lead a team of Mobile Building Engineers (truck based General Trades technicians) for the assigned region. - Lead Building Engineer team member engagement, development, performance management, hiring and retention, and compensation recommendations. - Ensure compliance with health and safety standards in the delivery of work through activities such as toolbox talks/safety meetings, safety training, protective equipment, and reviewing and monitoring incidents. - Verify work is performed in accordance with all internal and external requirements. - Provide expertise and problem-solving support to team members. - Contribute to the completion of other key initiatives as assigned. - Operations Management - Manage operational budgets with a focus on cost control and order expenditures. - Manage quality and cost performance of Service Providers delivering the full range of soft services (i.e. janitorial, landscaping, etc) and hard services (i.e. HVAC, electrical, plumbing etc). - Review cost estimates from Building Engineers and suppliers and oversee client approvals as needed. - Collaborate with relevant stakeholders to review, develop, refine, and implement processes and standard operating procedures. - Recommend and implement technologies to achieve greater efficiencies and productivity. - Maintain current awareness and ensures compliance with all applicable regulations and requirements including safety awareness. - Deploy Building Engineers to programs, projects, work orders, and/or assignments and monitor for on-time and quality completion. - Drive team performance to confirm achievement of service level agreements and performance metrics. - Achieve greater efficiencies through effective resource utilization, review of work and re-work volume, and review and development of corrective solutions leveraging internal solutions as applicable. - Ensure all required work tools and safety personal protective equipment available to team members. - Manage reporting for safety incidents, infractions, or accidents immediately to HSE team and people leader and ensure appropriate reports are filed. - Follow up on safety incidents for root cause analysis to avoid any similar future situations. - Work with other departments for specialized support and effective service delivery. - Investigate and resolve operational issues. - Act with high degree of urgency in resolving issues for timely resolution and meeting or exceeding client satisfaction. Qualifications - Associate Degree or equivalent training or equivalent work experience. - Minimum 5 years performing job duties in a similar role with supervisory or management responsibilities. - In depth knowledge of applicable regulatory requirements and maintains current awareness. - Technical/business expertise in one of more of the specific areas of client service being performed with the region. - Ability to lead and engage a team and drive performance to ensure all requirements are achieved. - Safety focused mindset with pro-active approach to awareness and compliance. - Experienced with developing and implementing processes and standard operating procedures. - Experience in Account Management of Facility Management clients with a focus on managing expectations with respect to the Service Level agreements and recommending and securing required changes to meet evolving client expectations. - Skilled at communication including influencing, persuading, and negotiating. - Proactive problem-solving approach continuously increasing the proficiency of team members. - Strong relationship building and maintenance skills with internal contacts, clients, and external vendors. - Proficiency in computer applications including Microsoft Office. Requirements - Certification or additional training in an area of specialty would be a benefit. - Ability and willingness to travel. - Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Benefits - Competitive compensation. - Comprehensive health benefits. - Professional development. - A collaborative culture that values diversity and innovation.

Role Description As a Billing Coordinator, you’ll play a vital role in ensuring accurate and timely processing of work orders and invoices. Your duties will include: - Verifying and correcting work order costs and revenue for accuracy - Adhering to company and customer invoicing protocols - Entering materials used in work orders into the database, ensuring proper stock allocation - Posting and reviewing customer invoices and supporting documentation per client requirements - Researching and resolving discrepancies in field data - Collaborating with Service Managers, Procurement, and technicians to address issues with paperwork or services - Monitoring and resolving un-billed work orders daily, following priorities set by the Assistant Manager - Performing additional tasks as directed by management Qualifications - High School Diploma or equivalent - Exceptional communication, organizational, and computer skills - Proficiency in Microsoft Office Suite, particularly Excel - Strong attention to detail and follow-through - Experience with invoicing preferred but not required Benefits - Competitive Pay: $19–$24 per hour ($39,520–$49,920 annually) - Generous Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure - Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas) - 401(k) Match: 5% employer match - Additional Perks: Company-issued cellphone and tablet - Comprehensive health, dental, vision, life, and disability benefits - Access to corporate perks through ADP - Technical training and career development programs - Opportunities for career advancement and relocation Company Description BGIS ITS, formerly Millian Aire Enterprises, is a trusted provider of facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. Our team of highly trained commercial technicians is dedicated to professionalism, care, and creating value for our clients through continuous training and career development.

Role Description As a Bilingual Facilities Services Coordinator, you will be part of BGIS' Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently. This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management, service operations, and client support. What You'll Do - Manage incoming service requests received through phone, email, and online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency. - Serve as the first point of contact for facility-related service requests. - Respond to client inquiries in both English and Spanish. - Create, update, and dispatch work orders to internal and external service providers. - Assess service requests and determine appropriate priority levels. - Coordinate with technicians, vendors, landlords, and stakeholders to support timely resolution. - Apply client-specific service procedures and escalation protocols. - Maintain accurate records within work order management systems. - Support operational improvement initiatives and team projects. - Maintain confidentiality and professionalism in all client interactions. Qualifications - High school diploma plus a specialized business, technical, or related course. - Up to one year of experience in customer service, call centre support, dispatch, service coordination, administration, or a related field. - Fluency in both English and Spanish, with strong verbal and written communication skills. - Strong communication and interpersonal skills. - Excellent customer service orientation. - Strong organizational and multitasking abilities. - Ability to work effectively in a fast-paced environment. - Critical thinking and problem-solving skills. - High attention to detail and accuracy. - Strong computer and keyboarding skills. - A willingness to learn new systems, processes, and technologies. Requirements - Experience in facilities management, property management, building operations, or maintenance services (Nice to Have). Work Schedule - Flexibility to work rotating shifts between 6:00 a.m. and 11:00 p.m. EST. - Availability for weekends and statutory holidays on a rotational basis. - Occasional overtime, depending on operational needs. Ready to Make an Impact? If you're a bilingual customer service professional who enjoys solving problems, supporting clients, and making a difference every day, we want to hear from you. Apply today and help BGIS deliver exceptional service experiences that keep buildings—and businesses—running smoothly.

Role Description The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, and efficiently as per the operating parameters of the Statement of Work and management contract. This job is accountable for the management, financial, and operational performance of a facility or group of facilities within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a portfolio of properties across Canada for a specific client user base. Key Duties & Responsibilities - Exemplify Customer Service and Create Memorable Customer Experiences - Is the single point of contact for a portfolio of properties and all facility-related requests. - Manages customer relationships and provides proactive communications. - Builds strong relationships with end users and is a trusted partner with the assigned line of business/client. - Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility. - Responds to incidents and ensures timely resolution of facility requests with insightful & proactive communication with concerned parties. - Coordinates with third parties, internal concerned parties, and client concerned parties to ensure that solutions are holistic, timely, cost-effective, and relevant to end user needs. - Provides a “white glove” service level and experience for a portfolio of properties with a high touch need. - Effectively manages escalations with a sense of urgency congruent with client expectations. - Financial Control - Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital project expenditures) and be able to defend the logic to superiors and clients. - Using financial reports, perform monthly budget analysis and re-forecast allocations as necessary. - Meet annual targets as per contractual performance indicator. - Facilities Management - Manages facilities with square footage of 500,000 square feet. - Manage all aspects of facility requests including oversight and monitoring of all work orders, escalations, preventative maintenance activities, incidents, and small projects. - Properties generally have single tenants with simple building operations components e.g. HVAC system, life safety system etc. - Liaison with Client and Tenant on day-to-day facility management activities. - Develop and maintain complex preventative and corrective maintenance schedules; perform all maintenance to ensure asset integrity and value of all building systems and architectural components. - Ensure compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, building code, and health and safety issues by applying cursory knowledge of legislation related to these areas. - Prepare tender documents for RFP, tender, and analyze bids. - Negotiate best possible terms and prepare contract documents. - Approve service contracts up to authority level. - Monitor sub-contractor performance. - Prepare strategic analysis of properties considering financial indicators, market analysis, and long-term project plans. - Monitor service level requests from clients and ensure that they are within the scope of the contract; prepare service level change orders as required. - Annual Building Inspection (ABI) - Perform annual inspection of all sites and evaluate the condition of all building components. - Derive a project plan for future maintenance activities and input into Capital Planning. - Tenant Service Work - Evaluate tenant requests and demonstrate expertise by recommending cost-saving or otherwise more beneficial alternatives. - Performance Evaluators - Monitor results of various contract service performance indicators and develop action plans for deviations. - Meet all service level performance indicators. - Perform simple cost-benefit analysis. - People Management - Supervise Team Member(s) including directing activities, establishing goals and objectives, performance evaluation, and communicating vision for operations and maintenance; supervise facility managers. - Other duties as assigned. Qualifications - Five to ten years’ experience in a property/facility management environment. - Excellent communication and relationship management skills. - Excellent people management skills. - Self-starter, willing to learn, able to work independently. - Excellent business management/development skills. - Excellent at planning and organizing. - Strong negotiation skills. - Knowledge of building standards and requirements. - Strong analytical and problem-solving skills. - Superior communication and facilitation skills required to advise and influence client. - Strong computer skills. - Strong customer focus. - Strong technical knowledge. - Ability to multitask and meet strict deadlines under pressure. - Ability to work in a high touch environment with high client expectations. Licenses and/or Professional Accreditation - Certified Facility Manager through International Facility Management Association (IFMA). - Certified Property Manager through Institute of Real Estate Management. - Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI). - Real Property Administrator through Building Owners and Managers Institute (BOMI). Benefits - This is a regular, full-time position with a salary range of $84,493 to $105,616 per annum. - The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, and performance related to this role.

Role Description As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations. - Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount. - Greet customers warmly and make every customer feel like they are our number one client. - Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements. - Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution. - Place, follow up and close work/supply orders according to established procedures. - Keep accurate records of discussions or correspondence with customers. - Prepare service reports by collecting and analyzing customer information. - Build and maintain relationships with new and existing accounts. - Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person. - Provide general administrative and reception backup support. - Work as a team player with fellow staff members to optimize productivity. - Represent the company and what we stand for. - Other duties as assigned. Qualifications - Demonstrated customer service skills. - Bilingual - English and French a must. - Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels. - Professional, courteous, approachable manner with a "can-do" attitude. - Good computer/data entry skills and knowledge of Microsoft Office Software. - Ability to work in a fast-paced environment to accomplish multiple goals. - Excellent time management and problem-solving skills; must adhere to tight deadlines, respond quickly to situations, and effectively execute solutions. - Self-disciplined and accountable with strong interpersonal skills. - Ability to work independently and as a team. - Ability to multi-task, prioritize work effectively and meet multiple deadlines. - Effective attention to detail and a high degree of accuracy. - Demonstrated ability to deal with change, make decisions and implement creative solutions. - Post-secondary education in a related field or commensurate work experience. - Past customer service and/or sales experience is preferred. Requirements - This is a regular, full-time position with a salary range of $44,303 - $52,121 per annum. - The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, and performance related to this role. Benefits - We value transparency in our hiring processes. - Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants; however, a human reviewer makes all final decisions. - This posting is for an existing vacancy.

Role Description The RCC Operating Technologist is responsible for remotely operating Building Automation Systems (BAS) in BGIS-managed client facilities. You will implement day-to-day operator level control changes, review trend data to support troubleshooting efforts, implement changes for energy and operational optimization initiatives, and coordinate corrective actions for complex issues. Key Duties & Responsibilities - Responds to demand service requests for BAS/Control related issues to diagnose and rectify. - Provides remote technical support to on-site technician team via phone support system. - Alarm monitoring and work order dispatch of Critical/High priority alerts. - Optimizes facility uptime and asset integrity of assigned facility. - Monitors system performance and fault events, performs corrective and demand service maintenance on BAS to achieve facility uptime, uninterrupted client operations, occupants’ comfort, asset integrity, and energy and operating cost objectives. - Coordinates maintenance repairs and implements temporary overrides to minimize impact while awaiting services. - Addresses frequent failures with site team and Vendor. Identifies, records and escalates deficiencies and maintains related documentation. - Ensures remote platforms are up-to-date. - Receives, actions, tracks, monitors and reports status of maintenance and repair work within the work order management system including progress notes and resolution notes. - Performs work in accordance to established processes and practices. - Complies with all internal and external requirements including but not limited to environmental and health and safety. - Trains junior operator team members (as required) on daily operations processes and troubleshooting. - Must be able to work shifts, be on-call and be available to respond to emergencies. - Provides observations about facility building automation equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair. - Assists in enhancing tenant and customer satisfaction. Maintains positive relations through the manner with which work is performed and delivered. - Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements. - Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. - Initiates documents to obtain formal approval of work required. - Participates in and assists with facility-related projects. - Works with building operators and site managers to identify operational and energy savings in BAS operations. - Develops recommendations for BAS system changes and implements approved changes which may include working with contractors and BAS vendors for the programming and remote portal development coordination. - Provides input to Project Teams and/or BAS Vendors on scope and remote portal requirements. Qualifications - College Diploma in a related discipline or equivalent work experience. - BAS or Building Operations courses (Asset). - Remote BAS operation for multiple facilities (3 years). - Demonstrated proficiency with BAS navigation, data-trend setting and extractions, troubleshooting (3 years). - Medium to advanced skills in word processing and spreadsheet data manipulation and analysis tools (3 years). - Familiar with integration concepts and platforms such as BACnet systems (1 year). - Operational experience in fault detection platform (Asset). - Good knowledge of optimization and energy management strategy for BAS (3 years). - Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance (3 years). - Strong client-service orientation along with a high sense of urgency (3 years). - Effective communication skills for the purpose of data relay, exchange, feedback, and clarification (3 years). - Mentoring skills required to support Junior BAS Operator development (Asset). - On-call/standby and emergency call-outs as they arise. Occasional extended hours (Must be available). - Programming, coding, on-site installation and/or maintenance of BAS (Asset). - Bilingualism (Asset). - Valid drivers’ license (Asset). - N4 Certification (Asset). Benefits - This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. - The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role. Company Description BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com.

Role Description The Operations Manager oversees operations, budgeting, service delivery, projects, client relationships, health and safety, and emergency preparedness for the assigned portfolio. The Operations Manager leads or supports high-performance teams to drive efficiency and meet business obligations while exemplifying BGIS values. This role reports to and collaborates with the Director of Operations. Responsibilities - People Leadership - Seek ways continuously to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives. - Collaborate with relevant stakeholders and oversee the implementation of facility related programs. - Resolve problems or conflict and maintain open communication with the client including providing regular written and verbal reports to ensure satisfaction. - Act as the focal point of escalation for issues pertaining to facilities managed. - Gather client insights to drive process improvements, build professional relationships with internal partners, and collaborate with the team to define priorities, share information, and promote best practices. - Portfolio & Client Relationship Management - Develop and maintain effective relationships with clients. Ensure ongoing client satisfaction. - Work with moderate to large-size portfolios; and/or facilities of moderate to high complexity; and/or contract requirements of moderate to high complexity. - Ensure facility uptime objectives are met and continued safe and reliable operations of the portfolio of facilities managed. - Oversee maintenance and repair activities and performance of internal technicians and service providers. Ensure work is completed on time, safely, and meets quality requirements. - Verify all relevant documentations (i.e. annual facility inspections, equipment data, project files, and other key items) are captured within service maintenance databases. - Work with relevant stakeholders to evaluate capital assets (such as equipment) and make recommendations for maintenance, repair and replacement and inclusion within both capital and operations budget. - Participate in cross-functional teams and committees, promoting operational synergies and ensuring alignment with BGIS's annual strategy and goals. - Contribute to the completion of other key initiatives as assigned. - Service Delivery Management - Proactively resolve conflicts, maintain open communication with clients and internal teams, and provide regular written and verbal updates to ensure satisfaction. - Recommend solutions and implement appropriate actions for users. - Optimize development, design, and delivery of process controls along with client and office needs. - Develop, implement, and administer reporting tools, draft operating procedures, and execute work in alignment with processes and guidelines while driving and measuring improvements. - Prepares, gathers, consolidates, and reports routine and complex data. - Monitor service delivery performance against established metrics/key performance indicators. - Identify gaps, develop, and execute correction action plans to ensure all objectives are met. - Monitor all service requests to ensure within agreed upon scope and escalates to senior management, where required. - Promote opportunities for continuous improvement in operational processes and structures. - Ensure compliance to all legislated, corporate, and industry related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements. - Contribute to the completion of other key initiatives as assigned. - Risk Management, Regulatory Compliance, and Emergency Preparedness and Safety - Execute emergency preparedness, risk management, disaster recovery and business continuity plans. - Collaborate with relevant stakeholders on incident management-related requirements. - Acts as focal point of contact and collaborate with Environmental, Health, Safety and Security team to ensure on-going compliance with all health and safety related legislation and requirements. - Monitors and take responsibility for the safe delivery of all work performed within assigned portfolios. - Ensure all regulatory compliance requirements have been performed and all related documentations are created and maintained. - Project and Operations Budget Management - Assist with developing and managing budget for portfolio and project expenses. Collaborate with finance to ensure affordability, budget management and ongoing profitability. - Partner with relevant operations and finance teams for reports to monitor expenses. - Prepare and execute operational and plans and related estimated costs and budget for assigned portfolio. - Meet project deadlines and manage assigned program managers tactically. - Coordinate with relevant stakeholders to ensure internal project are delivered with minimum disruptions to facilities and all relevant data are received and updated into database. - Collaborate with procurement and supply chain administration teams to source and qualify vendors, source and procure goods and services. - Assists in preparation and supports multi-department and corporate annual budgeting and business plan process. Qualifications - Associate Degree or equivalent work experience. - Solid facility operations and maintenance management abilities. - Proficiency with facility equipment and building systems. - Service delivery, budget, and vendor management abilities. - Well-developed communication, influence, persuasion, and negotiation skills with a focus on maintaining excellent client relationships. - People leadership skills to motivate and monitor productivity of team members. - Project management abilities with track record of completing on time and within budget. - High degree of client service orientation and sense of urgency. - Emergency preparedness and business continuity planning and execution abilities. - Possess a sustainability mindset and seek to incorporate sustainable practices within assigned portfolio. - Continuous improvement and quality mindset able to identify and incorporate best practices where applicable. - Expert knowledge of health and safety requirements. Possess a high degree of safety mindset. - Learner who maintains current knowledge and demonstrates solid ability to implement facility management services best practices. - Knowledge of current building standards, code, and legislative requirements. - Expert proficiency in computer applications including Microsoft Office tools. Licenses and/or Professional Accreditation - Certified Facility Manager through International Facility Management Association (IFMA) - Certified Property Manager through Institute of Real Estate Management - Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI) - Real Property Administrator through Building Owners and Managers Institute (BOMI) Physical Demands and Work Environment To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. - Ability and willingness to travel. - Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Benefits - Comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent). - 401(k) with a Company match. - Paid Time Off and paid company holidays. - Short term and long-term disability. - Life insurance. - Employee assistance program. - Tuition reimbursement. - Paid parental leave. - Gym membership discount. - Team member referral bonus.