Empower

• Handle technical inventory management for desktops, laptops, hard drives, mobile devices, computer peripherals, servers, networking equipment, and other infrastructure hardware. • Track and maintain inventory levels across the enterprise, including India and the Philippines. • Plan for the procurement of assets to maintain stock levels in all locations. • Manage tracking systems and act as a liaison to other departments. • Investigate and resolve inventory inconsistencies and minimize loss by incorporating supply chain best practices. • Conduct first-level reviews of hardware requests and escalate to IT management or business management as needed. • Work with other teams to help identify standard devices for smaller scenarios. • Develop and maintain standardized asset tracking processes and documentation. • Partner with IT support teams to ensure timely deployment and recovery of equipment. • Track orders, warranties, maintenance agreements, and vendor performance. • Support internal and external audits related to IT assets and inventory controls. • Generate regular inventory and asset utilization reports. • Identify opportunities to improve operational efficiency, tracking accuracy, and asset lifecycle management. • Assist in implementing and optimizing asset management tools and processes. • Place orders in the Ariba system for hardware needs. • Plan for disposal of retired assets. • Work with the Desktop team to assist with preparation for deployment and testing of equipment.

• Serve as the technical lead and subject matter expert for Microsoft 365 Messaging technologies, including Exchange Online and related Microsoft services • Lead administration and engineering of Microsoft Exchange Online, Microsoft 365 messaging services, and hybrid mail environments • Design, implement, and maintain enterprise email security solutions using Proofpoint Email Protection, Targeted Attack Protection, Email Fraud Defense, and related Proofpoint technologies • Design and support complex enterprise mail flow and advanced email routing, including SMTP routing, secure connectors, hybrid Exchange routing, third-party integrations, domain management, transport rules, and mail relay services • Manage email authentication technologies, including SPF, DKIM, and DMARC, to improve email security and reduce spoofing • Design and maintain policies supporting phishing protection, malware prevention, data loss prevention, encryption, and email compliance • Partner with Cybersecurity teams to investigate messaging threats, email incidents, and security events • Develop standards, operational procedures, and self-service documentation for messaging technologies • Automate administrative functions using PowerShell, Microsoft Graph API, Azure Automation, or related scripting technologies • Monitor messaging health, service availability, mail flow, queue performance, routing efficiency, and security metrics • Lead operational support for Microsoft 365 messaging platforms while participating in incident response and problem management activities • Collaborate with Identity and Access Management teams on authentication, Conditional Access, and secure administrative access • Work closely with Microsoft, Proofpoint, and other technology vendors to resolve complex issues and implement strategic improvements • Evaluate emerging Microsoft 365 and messaging technologies and provide architectural recommendations • Provide technical leadership, mentoring, and knowledge transfer to other infrastructure engineers and operational support teams • Partner with Cybersecurity, Infrastructure, Identity, Networking, Compliance, and Application teams to deliver secure, scalable, and highly available messaging services while driving automation, operational excellence, and strategic modernization initiatives.

• Lead the design, development, and delivery of significant software features, platforms, or projects from concept through implementation • Architect scalable, reliable, and maintainable software solutions across full stack, cloud, data, and AI-enabled environments • Design, build, and support Gen AI software solutions and AI-assisted capabilities that improve business processes, reporting, analysis, or customer outcomes • Work independently to manage technical projects, solve complex problems, and deliver high-quality software solutions • Mentor junior and mid-level engineers and provide technical guidance, code feedback, and best-practice coaching • Collaborate with cross-functional teams to refine, prioritize, and translate business requirements into technical solutions • Partner with stakeholders on external customer reporting, analysis, and data-driven insights • Build and maintain software using technologies such as Java, Python, SQL, and related full stack frameworks • Use cloud technologies, CI/CD pipelines, and modern development practices to improve delivery speed, scalability, and reliability • Participate in code reviews and maintain high-quality code standards • Troubleshoot, debug, and resolve complex code, application, data, and performance issues • Investigate and resolve technical issues, bottlenecks, and production defects • Contribute to improvements in development processes, engineering standards, software architecture, and platform reliability • Document and demonstrate solutions through technical documentation, code comments, and clear, efficient code • Continuously learn and adapt to modern technologies, AI tools, cloud services, and software development practices

• Oversee multiple software development teams • Drive departmental strategy and project alignment • Collaborate with department heads and executives • Mentor software managers and leaders • Oversee complex software projects

• Develop and facilitate communication and education strategies by conducting one-on-one virtual and on-site group meeting by using various technologies in a professional manner • Drive participants to take measurable actions to improve their retirement outcomes including plan enrollment, deferral increases, and rollovers from previous plans • Achieve business results and facilitate impactful conversations while meeting service level agreements • Consistently complete reporting requirements within required timeframes including logging meetings, attendees and outcomes in appropriate systems • Build strong relationships with assigned key contacts, plan sponsor representatives and internal stakeholders to maximize successful participant outcomes • Manage meeting schedule, including travel booking • Provide feedback to local relationship managers about the effectiveness of communication materials/strategies and assist in identifying alternatives • Attend client meetings with other service team members • May be asked to participate in finals presentations for new prospects based on the demands of the territory

Role Description The Senior Engineer Automation Quality plays a key role in the development of robust and scalable automation frameworks. This role has ownership of automation initiatives for highly complex projects, mentoring lower level team members, and collaborating with other departments. - Design, develop, and maintain automated test scripts and frameworks. - Create robust and scalable test automation frameworks and scripts independently. - Expertise in design and development of complex automated test scripts. - Lead the execution of automated test cases and interpret the results to identify issues. - Identify, document, and manage software defects to resolution. - Collaborate with cross-functional teams to ensure quality throughout the SDLC. - Assist with building automation strategies. - Assist in integration of automated tests into the CI/CD pipeline. - Mentor lower-level test/quality automation engineers and provide technical guidance. - Stay updated with the latest trends and technologies in test automation and implement improvements. - Participate in innovation efforts such as AI. - Assist in setting automation best practices. - Assist in documenting training materials and provide trainings on automation tools and frameworks. - Required to do manual testing when needed. Qualifications - 4-7 years overall testing experience with 2-4 years in automation testing or equivalent automation training. - Strong proficiency in Java programming language (Core concepts). - Strong understanding of software testing principles, methodologies, and best practices. - API Automation: Good experience with test automation tools Karate. - UI Automation: Good experience with test automation tools Selenium, JUnit, TestNG. - Experience using CI/CD tool Jenkins and building pipelines. - Very Strong communication skills. - Excellent analytical, problem-solving and debugging skills, with an excellent ability to troubleshoot and resolve complex design and issues. - Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. - Experience in mentoring test automation teams preferred. Requirements - Normal office working conditions: This job operates in a professional office environment and routinely uses standard office equipment. - This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. - The employer has the right to revise this job description at any time. - You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. - You may be required to perform other duties that are not included on this job description. - The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Benefits - We are an equal opportunity employer with a commitment to diversity. - All individuals, regardless of personal characteristics, are encouraged to apply. - All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

• Serve as the lead advisor within a dedicated client team, working in close collaboration with a Wealth Advisor and Client Experience Specialist to build lasting relationships with a dedicated book of high net worth Empower clients • Provide a first-in-class client experience servicing needs related to client onboarding, financial planning, and investor education. • Collaborate with your advisory team resources to grow and maintain strong long-term relationships with highly valued clients • Comprehensive relationship management to be conducted via phone, email, and virtual meetings. Engagement is both proactive and reactive. • Retain assets under management and garner additional assets through diligent communication, proactive education, and unfailing responsiveness. • Act as liaison between clients & various internal groups/departments within Empower Personal Wealth to serve clients. • An ability to clearly explain the ‘Personal Strategy’ investment strategy; recommend, implement, and review investment strategies that align with clients’ risk tolerance and financial objectives, and engage with clients on portfolio, market, and economic discussions. • Provide clients with holistic financial planning on a large variety of subjects, including areas such as retirement planning, income optimization, tax-advantaged savings strategies, and education planning. • This role will collaborate with Financial Planning Specialists on complex issues or comprehensive financial plans. • Effectively coordinate with advisory team and various EPW stakeholders for client-related requests. • Willingness and ability to effectively delegate, coach, train, and develop colleagues and resources. • Travel required to meet with clients face-to-face and build strong relationships.

• Define and own the end-to-end lifecycle marketing strategy for workplace participants in their segment, including lifecycle frameworks, journey architecture, and engagement models. • Lead the design of state-based lifecycle journeys across key milestones (e.g., onboarding, enrollment, contribution optimization, job changes, retirement readiness), ensuring alignment to participant needs and business objectives. • Establish and evolve segmentation and personalization strategies, leveraging behavioral, demographic, and financial data to drive relevance at scale. • Partner with Product and Digital teams to embed lifecycle journeys into participant-facing platforms, influencing feature prioritization and experience design. • Drive multi-channel orchestration strategy across email, web, mobile, and advisor-supported channels to deliver cohesive participant experiences. • Influence lifecycle performance measurement frameworks, including KPIs tied to plan engagement, engagement with Empower tools/content/advice, and ultimately better financial outcomes. • Lead test-and-learn strategy, defining experimentation roadmaps and scaling successful approaches across the participant lifecycle. • Translate data insights into strategic recommendations and influence senior stakeholders on lifecycle optimization opportunities. • Act as a subject matter expert on lifecycle marketing within the organization, guiding best practices and elevating team capabilities. • Ensure all lifecycle programs meet legal, regulatory, and client compliance requirements in partnership with Legal, Compliance, and Risk teams. • Drive cross-functional alignment across Marketing, Product, Analytics, and Relationship Management to ensure consistent and effective execution of lifecycle initiatives. • Maintain and evolve lifecycle documentation, including journey maps, segmentation frameworks, and strategic playbooks.

Role Description The Engineer Automation Quality works more independently, designing, developing, and maintaining moderately complex automated test scripts to validate the functionality of software applications. Collaborates with cross-functional teams to ensure effective execution of our quality assurance strategies. - Design and development of moderately complex automated test scripts. - Execute moderately complex automated test cases and report results. - Identify, document and track independently, software defects to resolution using defect tracking tools like JIRA. - Provide strong documentation for test cases, test results, and defects that are clear and concise. - Collaborate with the software engineering team to gain a strong understanding of application functionality and testing requirements. - Maintain and update moderately complex, existing automated test scripts. Ensure that automated tests are up-to-date with the latest application changes and enhancements. - Follow and make recommendations regarding automation best practices. - Provide guidance to associate automation quality engineers, helping them improve their skills and gain a better understanding of automation. - May be required to do manual testing when needed. Qualifications - 2-4 years overall testing experience with 1-2 years automation testing experience or equivalent automation training. - Proficiency in Java programming language (Core concepts) required. - Strong understanding of and experience with requirement analysis is required. - Strong experience with automation testing tools (e.g., Selenium, Karate, JUnit, TestNG) along with debugging skills is a must. - Experience in using version control systems (e.g., Git) required. - Knowledge of BDD frameworks (e.g., Cucumber) required. - Familiarity with SQL and database testing required. - Experience in UI/API functional testing required. - Experience in using JIRA, ZE management tools required. - Strong analytical and problem-solving skills, with a strong ability to analyze test results and identify issues required. - Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. - Good in design and estimation techniques desired. - Strong communication and teamwork skills preferred. - Good knowledge of continuous integration tools (e.g., Jenkins) a plus. - Willingness to learn and adapt to new technologies and methodologies desired. Requirements - Normal office working conditions: This job operates in a professional office environment and routinely uses standard office equipment. - This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. - The employer has the right to revise this job description at any time. - You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. - You may be required to perform other duties that are not included on this job description. - The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Benefits - We are an equal opportunity employer with a commitment to diversity. - All individuals, regardless of personal characteristics, are encouraged to apply. - All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

• Design end-to-end solution architectures for enterprise applications and digital initiatives • Partner with business and technology stakeholders to translate business requirements into scalable technical solutions • Define application, integration, data, and batch processing architectures aligned with enterprise standards and architectural principles • Lead architecture reviews, design discussions, and technical decision-making throughout project delivery • Design cloud-native, microservices-based, and event-driven solutions with a focus on scalability, resilience, security, and maintainability • Define API and integration strategies using REST and asynchronous messaging patterns • Architect modern user interfaces using frameworks such as React and Angular • Design enterprise batch processing solutions using Spring Batch and AWS-native services where appropriate • Collaborate with DevOps, infrastructure, and security teams to ensure solutions are deployable, observable, secure, and operationally resilient • Evaluate new technologies, frameworks, and architectural patterns to support business innovation • Mentor engineering teams by promoting architecture best practices, design standards, and reusable solution patterns