Mercer Advisors

• Define and own the product vision and multi-year roadmap for the Regis platform to balance near-term priorities with long-term transformational goals • Translate business strategy, client needs, and advisor feedback into a cohesive, prioritized product direction • Develop a deep, first-hand understanding of workflows across advisors, clients, and operational teams through direct engagement • Synthesize diverse and sometimes conflicting inputs into clear problem statements and high-impact opportunities • Identify root causes of friction and design scalable, integrated workflows that improve client and advisor experience • Bring structure to an evolving environment, shifting from reactive development to intentional product design • Translate Regis Ultra High Net Worth and Family Office business needs into clear product requirements, user stories, and process flows • Lead product discovery and solution design to ensure the right problems are being solved • Partner with engineering and architecture teams to design solutions that are scalable, maintainable, and aligned to long-term platform goals • Ensure consistency and integration across a multi-system platform ecosystem • Own Regis platform adoption to drive utilization of new process flows, measure advisor and client engagement with platform capabilities, and provide hands-on enablement support to ensure use as designed • Define and manage a prioritized product roadmap, balancing business impact, user needs, technical constraints, and dependencies • Align roadmap decisions with strategic objectives while operating within budget and resource constraints • Partner with internal technology team and external partners to translate priorities into execution plans • Remain actively engaged through delivery to ensure outcomes align with product intent and business objectives • Serve as the central point of alignment across Product, Technology, Operations, Investments, Compliance, and external partners • Facilitate decision-making across competing priorities, trade-offs, and sequencing considerations • Influence stakeholders at all levels without direct authority and lead cross-functional initiatives • Oversee the evolution of a multi-system platform ecosystem, ensuring it remains integrated, scalable, and aligned to long-term needs

• Serve as the primary analytics partner for Community Marketing and Client Development. • Help define the analytics roadmap and key measurement priorities for Community programs. • Partner with Community Marketing leadership to prioritize opportunities based on business impact. • Develop hypotheses, business cases, and recommendations that inform strategic decisions. • Lead analyses across advisor referrals, client referrals, COI programs, events, specialty initiatives, advisor-sourced opportunities, and emerging Community programs. • Diagnose performance trends and identify root causes of business challenges and opportunities. • Conduct market-level, advisor-level, and program-level analyses to uncover growth opportunities and performance gaps. • Evaluate lead quality, conversion performance, pipeline contribution, and program ROI. • Translate complex findings into clear, actionable recommendations that influence decision-making. • Own the development, maintenance, and ongoing enhancement of Community Power BI dashboards, executive scorecards, reporting packages, and self-service reporting tools. • Develop scalable reporting solutions that reduce manual effort and increase visibility into Community performance. • Partner with Business Intelligence, Salesforce, and Operations teams to improve data quality, reporting automation, and measurement capabilities. • Identify gaps in tracking, attribution, reporting logic, and operational processes. • Help standardize KPIs, reporting definitions, and performance methodologies across Community programs. • Leverage AI-enabled tools, including Claude, to accelerate analysis, reporting, insight generation, and workflow automation. • Own recurring business reviews, executive scorecards, performance updates, and operating cadences for Community Marketing. • Drive the weekly Community Program Office (PO) process, including agenda development, initiative tracking, status reporting, action item management, and follow-up. • Provide executive leadership with clear visibility into program performance, priorities, blockers, risks, dependencies, and areas requiring support or intervention. • Support quarterly business reviews, annual planning, and strategic planning efforts through reporting, analysis, and recommendations. • Develop forecasts for leads, SQLs, opportunities, pipeline, and revenue. • Establish success metrics and measurement frameworks for Community programs and new initiatives. • Monitor performance, identify optimization opportunities, and partner with program owners to drive improvements. • Support annual planning, goal setting, and performance tracking activities. • Build strong partnerships across Community Marketing, Client Development, Revenue Partner leadership, Salesforce, Operations, and Business Intelligence. • Act as a trusted advisor to Community program owners and leadership teams. • Drive a culture of accountability, measurement, and continuous improvement through data-driven decision making.

Role Description The Portfolio Consultant III will drive investment management services for Wealth Advisors. The role serves as a main point of contact for Wealth Management for investment and portfolio management. Primary responsibilities include: - Meeting with Advisors to consult on portfolio strategy and objectives. - Ensuring accurate completion of investment implementations. - Supporting newly acquired firms assimilating to our investment platform and models. - Developing investment deliverables for prospective clients. - Collaborating closely with Wealth Advisors, Operations, Portfolio Management, Compliance, and Trading departments. This role provides excellent opportunity for career acceleration and advancement to many areas within the company including Portfolio Management, Investment Operations, and Wealth Management. Essential Job Functions - Concierge Level Service & Communication: - Communicate investment philosophy and available investment strategies clearly and effectively. - Provide status updates on portfolio implementations proactively and timely. - Deliver an excellent experience to our Wealth Advisor Teams in developing and implementing investment strategies. - Work both independently and within a team on multiple time-sensitive projects with high accuracy and attention to detail. - Lead presentations on various investment topics to Wealth Advisor teams. - Knowledge of Investment Management: - Support new Portfolio Consultants with developing core competencies within the investment platform. - Demonstrate a comprehensive understanding of capital markets and portfolio design & management. - Effectively match Advisor implementation goals with available investment strategies. - Expertise in complex investment vehicles, models, and platforms, including public and private markets. - Draft, support, and audit analytics, proposals, and deliverables for Wealth Management Teams. - Manage Efficient Process & Workflows: - Strong grasp on overall process & workflow to help troubleshoot portfolio inquiries. - Collaborate with key central teams to coordinate process improvement. - Manage standardized workflows and investment processes. - Manage portfolio implementations concurrently to meet or exceed Service Level Agreements. - Audit implementations to ensure outcomes are consistent with target portfolio objectives. - Lead the training of new hires, ensuring the team is well-prepared to deliver exceptional investment management services. Qualifications - Bachelor's degree from an accredited institution preferred (preferably Business, Economics, Psychology, or Finance related). - CFP® and/or Series 65 required. - CFA or advanced degree preferred. - Minimum 3 years of financial industry related experience. - Working knowledge of Orion and Morningstar preferred. - Advanced knowledge of MS Excel preferred, including advanced data analytics. - Strong problem-solving experience and skills. - Excellent analytical and organizational skills. - Strong communication skills, both written and verbal, and a highly collaborative approach. - Organized and detail-oriented. - Ability to manage and prioritize multiple tasks. Requirements - This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM. - At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs. Working Conditions - This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions. - Basic technology needs will be provided to satisfy position requirements. - Routinely sitting and standing for periods of time. - No heavy lifting over 10 lbs. - Travel assumed up to 10% of the time. Benefits - Company Paid Basic Life & AD&D Insurance. - Company Paid Short-Term and Long-Term Disability Insurance. - Supplemental Life & AD&D Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance. - Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. - Kaiser Medical plans available in California. - Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan. - Two comprehensive Dental Plans. - Vision Insurance Plan. - Dependent Care Savings Account for child and dependent care. - 14 Company Paid Holidays including a full week off at Thanksgiving. - Generous paid time off program for vacation and sick days. - Employee Assistance Plan. - Family Medical Leave. - Paid Parental Leave (8 weeks). - Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks). - Adoption Assistance Reimbursement Program. - Company Paid Concierge Services for you and your loved ones. - 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option. - Pet Insurance. - Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing.

• Assisting with leading administrative tasks related to Trust Services including maintaining client documents and assisting staff with workflow. • Working closely with leadership to ensure timely correspondence with internal teams and clients. • Liaison between the WMT and any Corporate Trustee business partner by providing advanced knowledge of best practice operations. • Working collaboratively to document key processes. • Assisting with client tax reporting working with Corporate Trustee tax reporting vendor with coordinating tracking and delivery of all tax documents • Serving as quality control point to ensure that all calls, transactions, maintenance changes, policy and procedures for customer requests have been adhered to in accordance with compliance requirements and Trust Operations Internal Guidelines • Reviewing and maintaining unique asset pricing. • Establishing and maintaining internal procedures and service standards related to Trust Operations identifying and implementing the most efficient workflow • Cross training to serve as back-up to other team members • Other duties as assigned by management

• Act as a strategic thought partner to the Chief Commercial Officer, Vice President of Content, and other executives, contributing to long-term planning, process innovation, and cross-functional alignment. • Oversee venue sourcing, vendor negotiations, contract execution, and event logistics including catering, AV, transportation, and setup/teardown either on your own or in partnership with our third party event management company. • Partner with the marketing team to ensure seamless execution of invitations, presentations, signage, and branded collateral. • Help manage on-site operations, including setup, troubleshooting, and post-event wrap-up. • Own post-event analytics, including survey feedback, and budget reconciliation. • Own and manage event budgets. • Maintain and expand vendor relationships, including a centralized database of preferred venues and suppliers. • Anticipate needs, proactively resolve challenges, and ensure frictionless execution.

• Own the Advisor Experience roadmap from discovery through delivery, across NPS, advisor practice management, advisor transitions, and Aspen AI • Build the Aspen and client portal integrations behind NPS reimagined, so advisors can receive and action client feedback in real time • Deliver the capacity and practice management tools that give leaders real-time visibility into advisor capacity for growth, and map advisor expertise to client needs • Make decisions on scope, sequencing, and tradeoffs with clarity and speed • Build the at-risk advisor identification and transition tools that keep clients with us when an advisor leaves or retires, planned or unplanned • Deliver advisor playbooks that reduce the risk of departures and client loss • Make NLC events logged, visible, and acted on consistently inside Aspen, so we learn from them and reduce how often they happen • Own Aspen AI for the advisor experience: meeting prep, transcription, and follow-up that give advisors time back • Use data and machine learning to surface the right next step for each advisor • Use AI to make you and the teams building with you faster and sharper • Set the priorities and requirements that our development partners and other pods build against • Work day to day with engineering, design, and data across those partners and pods to keep delivery on track • Partner with Business Intelligence on the dashboards behind client health, NPS, and transition tracking • Own the relationship with our external development partners • Build the product that moves the Client Excellence KPIs: Net Revenue Retention, Client NPS, Client health score, Advisor retention, Transition success, and NLC Rate • Partner with Wealth Operations & Experience, who owns these outcomes, to turn product into results • Keep improving based on pilot feedback and real usage

• Own the Permissions & Privacy Framework – Serve as the single business owner of client data permissions and governance, defining role-based access principles and clear decision rights. Evolve the framework as appropriate • Operationalize Access & Policy Management – influence the design and manage workflows for access provisioning, deprovisioning, temporary access, advisor transitions, and confidential client handling • Govern Ongoing Permission Decisions – Act as the central project manager for complex access requests. Maintain clear policy guidance for recurring scenarios. • Build Audit, Monitoring & Risk Controls – Establish audit processes, reporting, and monitoring to ensure consistency and detect inappropriate access • Drive Cross-System Alignment – Partner with Product and Technology teams to standardize permissions across all platforms and products • Enable the Organization – Partner to create training, guidance, and FAQs to ensure employees understand access policies and processes.

• The Associate Advisor Guide will identify, qualify, and develop quality sales opportunities. • Handle lead generation programs, call campaigns and strategies to acquire new clients. • Engage clients through inbound calls and follow-up outbound calls, e mail and other approved media. • Exhibit a high degree of energy. • Engage prospective clients by building trusting relationships with a high degree of integrity and personal accountability. • Ensure exceptional service and satisfaction. • Participate in an open-communication environment within a busy team. • Other duties or tasks as assigned by management.

• Conduct legal research and draft legal documents • Participate in day-to-day operations of the estate planning team • Support administrative team with compilation of legal documents • Shadow client meetings and review documents • Other duties as needed

• Define and execute a comprehensive privacy strategy aligned with business goals, regulatory requirements, and industry best practices. • Responsible for compliance with global privacy laws (e.g., SEC Regulation S‑P, GLBA, CCPA/CPRA, GDPR, PIPEDA, state-level privacy laws), including AI tools, models, and workflows. Monitor regulatory changes and lead organizational readiness. • Create, maintain, and enforce privacy policies, standards, and data-handling procedures across the enterprise, and develop and report on compliance metrics. • Lead privacy risk assessments, DPIAs, vendor risk reviews, and audits. Identify gaps and drive remediation. • Develop and implement AI‑specific data‑handling policies and controls, including rules for input restrictions, redaction, anonymization, retention, and secure storage of AI‑generated or AI‑processed data, as well as controls for access management, monitoring, and employee training on safe and compliant AI usage. • Oversee processes for data subject rights, consent management, data retention and deletion, breach response, privacy-by-design, and use of data in AI. • Assist in managing response to privacy incidents, coordinating with security and communications teams. • Partner with Compliance, Technology, the People Team, and Marketing to embed privacy into systems, products, and workflows.