Join our Team About this opportunity We are looking for a visionary and people-focused leader to guide a critical organization through an exciting period of transformation. As Global Site Head, you will lead the evolution of our workforce, champion new ways of working, accelerate AI adoption, and help build the future capabilities needed to support Ericsson's next-generation O2C delivery model. This is a unique opportunity to drive meaningful change, inspire teams through transformation, and position Mexico as a strategic talent and capability hub within a global organization. What you will do - Lead workforce transformation initiatives, enabling the organization to successfully adapt to evolving business needs. - Drive capability building, reskilling, and upskilling programs to prepare the workforce for future ways of working. - Champion AI adoption, automation, and continuous improvement across the organization. - Foster a high-performance culture focused on learning, innovation, accountability, and employee engagement. - Partner with senior leaders on workforce planning, organizational readiness, and talent strategy. - Lead teams through change while maintaining engagement, performance, and business continuity. - Support the transition toward a new O2C delivery model and future organizational structure. The skills you bring - Proven experience leading teams through transformation, change management, and organizational evolution. - Strong people leadership skills, with the ability to drive engagement, capability building, and workforce development. - Demonstrated success in reskilling, upskilling, or leading teams through significant change. - Strong AI mindset and curiosity, with a passion for adopting new technologies and ways of working. - Strategic thinking combined with the ability to execute and deliver results in a fast-paced environment. - Finance or Shared Services/GBS experience is considered a strong plus. - Ability to inspire teams, navigate ambiguity, and lead with confidence during periods of change. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Mexico (MX) || Mexico City Req ID: 787776

• Serve as the responsive, proactive point of contact for builders, superintendents, inspectors, and internal managers • Take in new job requests, confirm approvals (POs/EPOs) are captured, and route them to the right manager or inspector • Track every job from intake through completion across inspections, installs, and repairs — flagging anything stalled or missing • Coordinate subcontractor schedules • Follow up on accounts receivable and resolve client billing questions • Produce daily and weekly operational reports for leadership • Oversee and back up work-order accuracy and billing readiness in our job-management system — and do it yourself when volume spikes • Quality-check documentation and job records so nothing’s missing before billing • Review subcontractor invoices and approvals before payment • Train and support team members on process

Role Description You will join the Client Technology Tribe as part of the newly created Banking Operations team. The team’s mission is to empower our Know Your Customer (KYC), Anti-Financial Crime (AFC), and Fraud Operations functions by building the tools and workflows they rely on daily. Key responsibilities include: - Architecting and building regulatory monitoring capabilities connected to the Scalable banking platform. - Enabling effective alert handling and block management. - Developing case management solutions that support efficient investigation and resolution. In this role, you will build world-class capabilities on our operations platform as well as client-facing journeys around the team domain. You will help build and improve the technical foundations needed to operate these systems securely and reliably in a regulated environment. A big part of this role requires a strong product mindset: - Move fast to ship high-impact features while maintaining a rigorous platform standard required in a regulated banking environment. - Strike the right balance delivering immediate value while designing reusable capabilities, extensible workflows, and robust integration patterns that ensure long-term architectural quality. In Scalable, AI is a core part of how we work and what we build: - Work hands-on with modern AI tooling and help deliver AI-powered features with real impact. Your Responsibilities: - Build and improve high-quality web experiences that allow efficient banking operations for millions of clients across all Scalable product offerings. - Work across the stack on frontend applications, backend services, APIs, integrations, event-driven workflows, and cloud infrastructure. - Partner closely with the Operations department to prioritize new features and measure success of releases. - Contribute to observability, analytics, experimentation where relevant, and operational excellence across support-related systems. - Write clean, testable, maintainable, and well-documented code while treating security, privacy, and reliability as first-class concerns. - Take ownership from idea to production, helping the team ship pragmatic solutions without compromising engineering quality. - Contribute to continuous improvement in architecture, testing, monitoring, and developer experience. - Help shape technical direction, mentor teammates, and raise the engineering bar within the team. Qualifications - A university degree in Computer Science, Engineering, or a related field, or comparable practical experience. - Strong backend experience building and operating production services, lambdas, databases and others. - Practical frontend experience with modern web application development. - Strong hands-on experience with TypeScript, React, Next.js and NestJS, building polished, production-grade applications across frontend and backend systems. - Experience with Python, Java and/or Kotlin is a plus. - Good understanding of REST APIs, GraphQL, authentication and authorisation patterns including JWT, and service-to-service integrations. - Experience working with distributed systems, asynchronous workflows, queues, or event-driven architectures is a strong plus. - Good working knowledge of AWS, Docker, Git, CI/CD, and observability/debugging in production. - Experience delivering complex software with end-to-end ownership, ideally across internal tooling, platforms, or customer-facing products. - Strong analytical thinking in both technical and product contexts, with the ability to make pragmatic trade-offs. - Clear, open, and concise communication skills, with professional fluency in English. - Experience in regulated environments, support tooling, workflow automation, or operationally critical systems. Benefits - Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers. - Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients. - Be productive with the latest hardware and tools. - Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget. - Learn and experience German culture first hand by joining our free German language classes. - International relocation support is provided if required. - Opportunity to work from abroad. - Benefit from an attractive compensation package and from the company pension scheme. - Monthly contribution of 50% for the ‘Deutschland Jobticket’. - Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker. - Enjoy flexible and discounted sports activities with Urban Sports Club.

• Working within a small, collaborative operations team, the **Operations Support Coordinator **plays an important role in supporting the day-to-day administration of the business. • Responsible for maintaining accurate operational data, processing purchase orders and invoices, managing product and customer information within Zoho, and coordinating the flow of information between internal teams and the warehouse. • Process purchase orders and invoices accurately and in a timely manner. • Maintain product master data, SKU information and pricing within Zoho, ensuring records remain accurate and up to date. • Create and maintain customer accounts in Zoho following internal approval processes. • Prepare and distribute packing slips and operational documentation to the warehouse to support daily dispatch activities. • Liaise with warehouse staff and internal departments to obtain information required for daily operations. • Update and maintain daily operational reports, ensuring information is complete and accurate. • Monitor operational data and identify discrepancies or issues requiring investigation. • Assist in maintaining data integrity across business systems and contribute to ongoing process improvements. • Provide administrative support across the operations function as required. • Provide backup support to the Customer Service team during periods of leave or increased workload. • Perform other duties consistent with the position as required.