This page tracks remote it support openings that are location-eligible for North Dakota.
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• Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. • Provide white-glove end-user support across macOS and Windows endpoints, Iru (MDM), , Microsoft Intune, Okta SSO, Google Workspace, Slack Enterprise, Zoom, and the Atlassian suite. • Own the day-to-day ticket queue: response and resolution SLAs, accurate categorization, escalation to Tier 3/4 teammates as needed, and clean ticket hygiene to keep the Helpdesk auditable. • Support employee onboarding, offboarding, and hardware lifecycle in coordination with the Senior IT Engineer (Device Management). • Surface recurring issues and friction points back to the IT team so they can be solved at the root rather than re-resolved one ticket at a time. • Lead Updater’s IT knowledge management program — establishing the standard for how IT documents what it knows and driving adoption across the team. • Take ownership of our Confluence and Helpdesk knowledge bases: runbooks, troubleshooting guides, SaaS administration procedures, onboarding/offboarding playbooks, and end-user-facing help articles. • Author documentation that is structured, consistent, and machine-readable, so that both employees and the AI assistants they use (Claude, ChatGPT, Copilot, Gemini) can reliably retrieve and apply it. • Partner with the Director, IT & Business Process Transformation, on the AI at Updater Confluence space and the AI Education Resource Hub, ensuring that IT-authored content serves as a canonical reference for the company. • Treat every ticket and every system change as a documentation opportunity — capture what was learned, publish it, and reduce the long-tail rate of repeated questions. • Maintain the freshness of existing knowledge by auditing, retiring, and rewriting content continuously as the IT environment evolves. • Grow into hands-on administration of Updater’s SaaS stack, including Okta (group, rule, and policy management), Google Workspace, Slack Enterprise Grid, Atlassian (Jira and Confluence), Zoom, Iru, Microsoft Intune and Freshservice. • Execute routine SaaS administration tasks — provisioning, de-provisioning, license management, permission changes, and lifecycle hygiene — with accuracy and a documentation-first habit. • Support change management and access reviews in partnership with the IT Systems Architect and the Security team, contributing to Updater’s ISO 42001 certification posture. • Assist with rollout, configuration, and ongoing administration of new SaaS tools as Updater’s environment evolves.
• Receives telephone calls from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems. • Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs. • Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved. • Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs). • Works with other IT team members to research problems and find solutions. • Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases.
Role Description We are looking for a skilled IT Desktop Support Specialist to join our IT team. You will be the first point of contact for end user support, resolving hardware and software issues and keeping our Google Workspace, Windows, and macOS environments running smoothly. Day to day you will handle system setup, hardware troubleshooting, software installs, basic account setup, and ongoing support for the tools our people rely on. This role suits someone who learns quickly, stays organized across competing requests, and is comfortable seeing a problem through from start to finish. - Proactively monitor system performance and user requests to catch issues before they affect productivity. - Provide front line technical support and troubleshooting for Windows and macOS desktops and laptops. - Set up and configure Google Workspace (Gmail, Calendar, Drive, Meet), Windows, and macOS for new hires, delivering a smooth onboarding experience. - Set up and deactivate user accounts as people join and leave, mostly routine account creation and cleanup. - Install, configure, and update software across Windows and macOS systems. - Troubleshoot and resolve hardware issues with printers, monitors, mobile devices, and other peripherals. - Serve as first line support for network and connectivity problems, with the rest of the IT team available to step in on anything that runs deeper. - Apply security patches and routine updates to keep systems current and protected. - Monitor backup jobs daily, troubleshoot and resolve any failures, and assist with data recovery when needed. - Track, prioritize, and document incoming support requests, and maintain the IT knowledge base with configurations, procedures, and best practices. Qualifications - Experience: Entry-level to 2 years of experience in a dedicated IT support or helpdesk role. - Core Tech Stack: Strong proficiency with Windows 10 and 11. - Operating Systems: Familiarity with macOS (OSX) and Linux is highly desirable. - Mobile Support: Experience supporting iOS and Android devices is a plus. - Cloud Productivity: Familiarity with Google Workspace administration and Microsoft 365 is a strong plus. - Networking: Basic understanding of networking concepts and troubleshooting is a plus. - Certifications: CompTIA A+ or equivalent certification is a plus but not required. - Soft Skills: A strong sense of accountability, a desire to take ownership of your responsibilities, and a coachable mindset that welcomes feedback and professional growth. Benefits - This is the perfect role for someone with high integrity and a friendly, patient, energetic personality. - It is a great fit for people who love computers and thrive on solving technical problems.
Role Description The Intern provides administrative support to the IT team and assists with special projects. This internship provides an opportunity to learn about the fundamentals of various IT functions. The Intern is responsible for a variety of projects designed to be completed. Gain knowledge of and interact with teams and other business professionals throughout the internship. Qualifications - Strong communication skills - Ability to work collaboratively in a team environment - Interest in IT functions and administrative support Requirements - Currently enrolled in a degree program related to IT or a related field - Basic understanding of IT concepts - Proficiency in Microsoft Office Suite Benefits - Remote position in the US - Competitive hourly wage of $15.00 - $18.00 USD - Opportunity for professional growth and development Company Description Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.
Driving Customer Success Through Finance Transformation: Advanced Processes, Analytics, & AI.
• Define enterprise-wide architecture vision, principles, and standards. • Develop target-state business, application, data, integration, and technology architectures. • Align business objectives with SAP GROW and SAP S/4HANA Public Cloud capabilities. • Establish enterprise transformation roadmaps and modernization strategies. • Ensure architectural alignment across all transformation initiatives. • Lead enterprise-wide business process transformation initiatives. • Drive adoption of SAP Best Practices and Fit-to-Standard methodologies. • Facilitate executive workshops and business architecture discussions. • Identify opportunities for process simplification, automation, and standardization. • Support organizational change and digital transformation initiatives. • Establish architecture governance frameworks and decision-making processes. • Define integration strategies and establish API-first architecture approaches. • Promote clean-core and cloud-first design principles.
Title: Appraisal Desk Coordinator Location: United States Remote Job Description: Are you ready to be part of a dynamic and innovative mortgage company that prioritizes relationships over transactions? At NQM Funding, LLC, dba Premier Mortgage Associates, we have been dedicated to turning dreams of homeownership into reality for over 25 years. We believe in building enduring relationships with our clients, providing personalized mortgage solutions that truly put their needs first. Our commitment to excellence and integrity sets us apart, allowing us to close loans based on genuine connections rather than mere leads. Embark on a fulfilling career where your dedication to client satisfaction is valued and makes a real difference. Join our team and discover a path where passion aligns with excellence, providing daily opportunities to make a significant difference. Apply today and become part of our journey to create homeowner success stories! ALL REMOTE POSITIONS REQUIRE A DOWNLOAD SPEED OF NO LESS THAN 100 MBPS. Please only apply if your experience aligns with all required qualifications, as candidates must demonstrate prior Appraisal Desk or AMC experience to be considered. Job Title: Appraisal Desk Coordinator Department: Compliance Division: Retail Reports To: Appraisal Desk Team Lead / Director of Appraisal Management FLSA Status: Non-Exempt Salary Range: $50,000 - $65,000 per year Summary: The Appraisal Desk Coordinator plays a critical role in the company's appraisal lifecycle and compliance processes. This position is responsible for full-cycle appraisal management including appraisal ordering, vendor coordination, quality control review, UCDP management, communication with internal and external stakeholders, and deadline oversight. This role requires exceptional attention to detail, strong analytical skills, deep understanding of appraisal requirements across loan programs, and the ability to manage a high-volume pipeline with urgency, accuracy, and professionalism. Essential Duties & Responsibilities: - Appraisal Ordering, Assignment & Pipeline Management • Manage and prioritize a high-volume caseload of appraisal orders across multiple branches and loan products. • Perform detailed and accurate appraisal ordering in ValueLink, accounting for product type, loan program, overlays, investor requirements, branch nuances, and compliance guidelines. • Monitor unassigned orders to ensure timely placement with the correct vendor; negotiate due dates and fees when requested by vendors. • Track orders pending payment and follow up to ensure same-day payment and continued movement of the order. • Manage orders on hold by identifying the root cause, resolving issues, and releasing the order whenever possible. • Order and manage ancillary valuation products (desk reviews, field reviews, automated tools, etc.) as required. - Quality Control & Report Review • Perform initial QC reviews of completed appraisal reports to assess completeness, compliance, accuracy, and alignment with order requirements. • Conduct revised QC reviews after corrections are submitted, ensuring all prior issues are fully resolved. • Complete side-by-side reviews of two appraisals on the same property, reconciling differences, identifying inconsistencies, and assessing valuation credibility. • Review appraisal transfer packages (transfer letter, report components, exhibits, invoices) for completeness and compliance before routing to underwriting. - Deadline Management & Vendor Oversight • Call appraisers with orders due today to confirm delivery and ensure deadlines are met. • Contact appraisers with past-due orders, evaluate whether delay reasons are valid (e.g., original comp photo requirements), and set clear expectations for immediate completion. • Escalate non-responsive appraisers, repeated delays, or compliance concerns to leadership as appropriate. - Communication, Issue Resolution & Customer Support • Respond to all ValueLink comments from processors, underwriters, loan officers, brokers, AMCs, and appraisers. • Draft and send compliant, well-articulated revision requests based on underwriter conditions while ensuring Appraiser Independence Requirements (AIR) are upheld. • Participate in the department's phone line, handling inbound and outbound calls to resolve issues and advance orders. • Provide professional, prompt, and solution-oriented communication always. - UCDP Management • Manage the ROV process in full compliance with current Fannie Mae/Freddie Mac guidance and internal policies. • Review supporting documentation, evaluate validity, and communicate with the AMC/appraiser in a compliant manner. - Cross-Department Collaboration • Partner with underwriting, processing, and branch staff to clarify appraisal issues, resolve escalations, and maintain smooth collateral workflow. • Assist internal staff with questions regarding appraisal requirements, vendor selection, conditions management, and product types. - General Responsibilities • Maintain workflow efficiency and accurate documentation within Encompass LOS and ValueLink. • Maintain organization and task routing within shared departmental Outlook folders. • Support special projects, audit preparation, and compliance initiatives as assigned. Education: High School Diploma or equivalent required. Associate degree or higher preferred. Required Experience & Skills: - Prior Appraisal Desk Coordinator or AMC experience. - REQUIRED: Previous hands-on appraisal-related experience (ordering, reviewing, managing vendors, or collateral operations). - REQUIRED: Experience with Encompass LOS. - REQUIRED: Experience with ValueLink appraisal management software. - Strong understanding of appraisal regulations including USPAP, Appraiser Independence Requirements (AIR), and investor guidelines (Fannie Mae, Freddie Mac, FHA, Non-QM). - Ability to manage a high-volume pipeline with urgency and accuracy. - Strong verbal and written communication skills, especially when resolving complex valuation issues. - Excellent analytical skills and attention to detail. - Ability to work independently in a remote environment and meet strict deadlines. Benefits: NQM Funding, LLC offers a comprehensive benefits package including: - Medical, Dental, and Vision GAP Insurance - Company-paid Life Insurance - Voluntary Life Insurance - 401(k) - Pet Insurance - LegalShield / IDShield
Medexus Pharma is a leading specialty pharmaceutical company with a focus on the therapeutic areas of rheumatology, auto-immune disease, specialty oncology, allergy, and pediatric diseases. We provide market-leading prescription and over-the-counter brands to patients and healthcare professionals, which we believe greatly enhances quality of life and promotes a healthy lifestyle. We have a strong North American commercial platform, and we currently operate through two unique segments: Medexus Pharma Canada and Medexus Pharma USA. Innovation is a driving force for our company. As a result, we are continuously licensing and/or acquiring new products and solutions aimed at addressing the essential needs of consumers, patients, and healthcare partners.
Role Description Medexus is seeking a Senior IT Specialist, Pharmaceutical Applications to support business-critical commercial, medical, regulatory, and compliance applications. Reporting to the Manager, IT Applications and Support, this role serves as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business systems. This is a highly operational and hands-on role requiring deep practical experience supporting, administering, and optimizing Veeva solutions within a pharmaceutical or life sciences environment. The position focuses on Veeva CRM, Vault PromoMats, Medical Information/MedInquiry, MedComms, Network, and other related platforms, while partnering closely with business stakeholders to translate requirements into effective system solutions, drive process improvements, and support day-to-day operations. Key Responsibilities - Provide day-to-day application support for pharmaceutical business systems, including Veeva CRM, PromoMats, Medical Information/MedInquiry, MedComms, Network and related platforms. - Serve as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business applications, providing guidance and best practices to business stakeholders and internal teams. - Partner with Commercial, Medical Affairs, Regulatory, Compliance, and Sales Operations stakeholders to gather requirements, identify process improvements, and translate business needs into application solutions. - Recommend and support application enhancements, workflow improvements, and process optimization initiatives to improve efficiency, compliance, and user adoption. - Provide day-to-day application support for additional cloud software platforms such as HubSpot, Monday.com, and others as required. - Manage incidents, service requests, access requests, and application issues through the IT support process. - Perform user administration, role and security updates, configuration changes, workflow support, and controlled application updates. - Support Veeva workflows related to MLR review, claims, promotional materials, approvals, content distribution, and related compliance processes. - Support Medical Information and Medical Affairs workflows, including inquiry intake, case processing, response documentation, MSL activity support, and related reporting where applicable. - Assist with testing, validation, release management, change control, and documentation for regulated systems. - Process and manage Data Change Requests (DCRs), including HCP/HCO data maintenance and stewardship activities. - Support data loads, data quality checks, reporting, dashboards, territory and alignment data, HCP/KOL data, and integrations with external systems. - Coordinate with vendors, business stakeholders and internal IT teams to troubleshoot issues, implement enhancements, and improve application reliability and usability. - Create and maintain SOPs, work instructions, knowledge articles, training materials, and application support documentation. - Deliver end-user training and ongoing user support for all supported applications, including development of training materials, user guides, and knowledge transfer sessions. - Follow company standards related to security, privacy, data integrity, change management, and compliance. Qualifications - 3-5+ years of hands-on experience supporting, administering, configuring or optimizing Veeva Vault and/or Veeva CRM/Vault CRM within a pharmaceutical, biotechnology, life sciences, healthcare, or another regulated environment. - Hands-on experience with Veeva Vault, Veeva CRM/Vault CRM, PromoMats, MedComms, Medical Information/MedInquiry, Network. - Understanding of pharmaceutical commercial, medical, regulatory, or compliance processes such as MLR review, medical information, HCP/KOL engagement, and field force support. - Demonstrated ability to translate business requirements into application configurations, workflows, reports, process improvements and system enhancements. - Familiarity with validated system practices, including documentation, testing, audit trails, electronic records/signatures, and data integrity expectations. - Veeva Vault and Veeva CRM expertise. - Business partnership and stakeholder collaboration. - Requirements gathering and solution development. - Application support, troubleshooting, and problem solving. - Regulatory compliance and data integrity. - Communication and stakeholder management. - User training and enablement. Requirements - Location: Remote position located in US or Canada. - Compensation: $105,000 - $130,000. Benefits - We recognize that experience comes in many forms. Even if your background or compensation expectations don’t exactly align with all the qualifications or compensation range listed, we encourage you to apply. - Your unique skills and experience may be a great fit for this role or other opportunities at Medexus. - Medexus Pharma is an equal employment opportunity employer. - We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, disability or any other characteristic protected by law. - We assure you that your opportunity for employment with Medexus Pharma depends solely on your qualifications.
• Provide technical assistance and support across various environments • Troubleshoot hardware and software issues • Manage user accounts • Ensure smooth operation of IT services • Provide both remote and onsite support to end-users • Involved in cloud service management and implementation of new technologies
PS Logistics is a full-service logistics solution - with over 2000 flatbed assets, vans, step decks/RGN's, brokerage division, transportation management and 3PL, and dedicated fleet operations. Check us out: www.pslogistics.com
Role Description Here’s what drives us: - People First – We lead with care, connection, and respect. - Service – Our customers, carrier partners, and team members deserve nothing less than excellence. - Safety – Built into every move we make. - Results – High standards. Real outcomes. - Innovation – We push boundaries and never settle. Key Responsibilities: - Customer Relationship Management: Serve as the primary point of contact for customers during afterhours operations. Build and maintain strong customer relationships by providing exceptional service and resolving issues promptly. - Load Management and Order Fulfillment: Build, book, and manage customer shipments from pickup through delivery. Ensure accurate and timely data entry into Transportation Management Systems (TMS) and provide shipment status updates. - Quoting, Pricing, and Negotiation: Prepare customer quotes, bid on spot boards, and negotiate pricing with carriers and customers. Balance competitiveness with profitability to maximize margins. - Operational Problem Resolution: Proactively identify and resolve shipment delays, carrier issues, and customer concerns. Collaborate with internal departments including claims, carrier services, sales, and operations to ensure successful load execution. - Performance and Revenue Management: Drive revenue growth, margin improvement, and customer retention. Monitor key performance indicators (KPIs) including load count, revenue, margin, customer satisfaction, and operational efficiency. Work Environment: - Fast-paced logistics and transportation environment requiring multitasking and strong attention to detail. - Remote work setting after completion of training, requiring self-motivation and independent decision-making. - Frequent interaction with customers, carriers, and internal teams through phone, email, and collaboration platforms. - Use of transportation management systems, reporting tools, and communication software throughout the workday. Days and Shift Information: - Night shift schedule: 6:00 PM – 3:00 AM with a one-hour break typically occurring around 10:00 PM or 11:00 PM. - Position transitions to a remote work environment after successful completion of in-office training and demonstration of proficiency in afterhours operations. - Standard workday consists of 8 hours. Qualifications - Education: High school diploma or equivalent required. Associate’s or Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred but not required. - Experience: Previous experience in logistics, freight brokerage, transportation, supply chain, or customer service preferred. Familiarity with transportation management systems (TMS) and logistics operations required. Experience using logistics and transportation platforms such as McLeod, MercuryGate, DAT, Truckstop, and E2open preferred. Proficiency with Microsoft Office Suite, Excel, Teams, Dialpad, and reporting tools such as Power BI. Strong understanding of shipment management, pricing, customer service, and operational processes. - Personality Traits: Excellent verbal and written communication skills. Strong problem-solving and critical-thinking abilities. Highly organized with effective time management skills. Strong negotiation and relationship-building capabilities. Customer-focused with a commitment to service excellence. Team-oriented while maintaining the ability to work independently in a remote environment. Self-starter who thrives in a dynamic, fast-paced setting. Detail-oriented with the ability to manage multiple priorities simultaneously. Benefits - Pay: $34/hr - $37.50/hr - Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. - Medical, Dental, Vision, Life Insurance, Disability - Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program - All your information will be kept confidential according to EEO guidelines.
Since 2014, GoGuardian has been “on a mission to transform education” by creating software that helps schools manage their technology easily and protect students. Teachers also
Role Description We’re looking for a proactive, tech-savvy, and people-friendly Help Desk Specialist II to support our fast-paced, Mac-centric environment. The ideal candidate will bring strong experience supporting Apple hardware, managing macOS devices with Jamf, and assisting technical teams including software engineers and QA staff. This person must have excellent troubleshooting skills, a service-first attitude, and the ability to collaborate effectively with U.S.-based teams, especially during Pacific Time business hours. What You'll Do - Provide Tier 1 & 2 support for macOS laptops, Windows OS laptops and applications, including hardware and software troubleshooting. - Use Jamf Pro to manage MacOS laptops and Workspace One for WindowsOS laptops, configure, update, and secure Apple laptops. - Assist with Google Workspace tools—Gmail, Calendar, Drive—troubleshooting access, configuration, and integration issues. - Wipe, reimage, and restore Mac laptops; experience with Druva cloud backup or similar tools is preferred. - Experience in Atlassian (Jira/Confluence) or an equivalent Service Desk management platform. - Assist in onboarding and offboarding tasks, including user provisioning, laptop setup, and account configuration. - Utilize Jira Service Management to complete assigned tasks, and provide clear, detailed documentation on work done. In addition updating current documentation and Confluence documents as needed. - Collaborate with U.S.-based IT and Security teams; must be available for a few meetings every week early morning Pacific Time hours. - Provide friendly, effective, and professional support to technical staff, including developers, QA engineers, and product teams. - Identify recurring issues and recommend process improvements or automation opportunities. - Laptop and peripheral shipping is a heavy part of the position, so reliable transportation and home storage space is a must. Must also live near a FedEx shipping location. Qualifications - 1–2 years of IT support experience, ideally in a software or SaaS company. - Strong experience supporting macOS, WindowsOS and using Jamf Pro, Workforce One for device management. - Familiarity with Google Workspace admin tools and troubleshooting. - Experience with Druva or other cloud-based backup and restore solutions is a strong plus. - Basic understanding of Okta or other identity management systems is a plus. - Excellent communication skills and a great personality—friendly, approachable, and solution-oriented. - Comfortable working independently and cross-functionally in a remote setting. - Must be able to attend a few meetings per week during the Pacific Time Zone. - Must be able to communicate in English. Benefits - Competitive pay, health insurance, accident insurance, life insurance, and a retirement savings plan. - Paid annual leave, paid holidays, paid parental leave, paid leave for life events, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal wellbeing, including work from home funds, wellness checks, and more… - The typical base salary range for this position is $28 - $34 per hour.
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ServiceNow, Cloud, ITSM, MacOS, ERP, AWS
