• Review and audit the work performed by Patient Advocates • Ensure patient advocacy tasks are completed accurately and align with program requirements • Identify revenue recovery opportunities and surface actionable findings to leadership • Review rejected tasks in MAP on a daily basis to verify correct rejection code applied • Identify rejection code errors where underlying enrollment, order, or claim is actionable • Surface identified rejection code errors to the Director of Patient Advocacy • Prioritize findings with active recovery potential to minimize revenue leakage • Track patterns in rejection code misuse to identify training gaps • Document and track quality findings to support improvement of workflows and services • Prepare audit finding reports and submit structured feedback to the Director of Patient Advocacy • Participate in calibration sessions to align audit standards with operational expectations.

• Receives telephone calls from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems. • Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs. • Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved. • Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs). • Works with other IT team members to research problems and find solutions. • Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases.

Role Description We are looking for a skilled IT Desktop Support Specialist to join our IT team. You will be the first point of contact for end user support, resolving hardware and software issues and keeping our Google Workspace, Windows, and macOS environments running smoothly. Day to day you will handle system setup, hardware troubleshooting, software installs, basic account setup, and ongoing support for the tools our people rely on. This role suits someone who learns quickly, stays organized across competing requests, and is comfortable seeing a problem through from start to finish. - Proactively monitor system performance and user requests to catch issues before they affect productivity. - Provide front line technical support and troubleshooting for Windows and macOS desktops and laptops. - Set up and configure Google Workspace (Gmail, Calendar, Drive, Meet), Windows, and macOS for new hires, delivering a smooth onboarding experience. - Set up and deactivate user accounts as people join and leave, mostly routine account creation and cleanup. - Install, configure, and update software across Windows and macOS systems. - Troubleshoot and resolve hardware issues with printers, monitors, mobile devices, and other peripherals. - Serve as first line support for network and connectivity problems, with the rest of the IT team available to step in on anything that runs deeper. - Apply security patches and routine updates to keep systems current and protected. - Monitor backup jobs daily, troubleshoot and resolve any failures, and assist with data recovery when needed. - Track, prioritize, and document incoming support requests, and maintain the IT knowledge base with configurations, procedures, and best practices. Qualifications - Experience: Entry-level to 2 years of experience in a dedicated IT support or helpdesk role. - Core Tech Stack: Strong proficiency with Windows 10 and 11. - Operating Systems: Familiarity with macOS (OSX) and Linux is highly desirable. - Mobile Support: Experience supporting iOS and Android devices is a plus. - Cloud Productivity: Familiarity with Google Workspace administration and Microsoft 365 is a strong plus. - Networking: Basic understanding of networking concepts and troubleshooting is a plus. - Certifications: CompTIA A+ or equivalent certification is a plus but not required. - Soft Skills: A strong sense of accountability, a desire to take ownership of your responsibilities, and a coachable mindset that welcomes feedback and professional growth. Benefits - This is the perfect role for someone with high integrity and a friendly, patient, energetic personality. - It is a great fit for people who love computers and thrive on solving technical problems.

Role Description The Intern provides administrative support to the IT team and assists with special projects. This internship provides an opportunity to learn about the fundamentals of various IT functions. The Intern is responsible for a variety of projects designed to be completed. Gain knowledge of and interact with teams and other business professionals throughout the internship. Qualifications - Strong communication skills - Ability to work collaboratively in a team environment - Interest in IT functions and administrative support Requirements - Currently enrolled in a degree program related to IT or a related field - Basic understanding of IT concepts - Proficiency in Microsoft Office Suite Benefits - Remote position in the US - Competitive hourly wage of $15.00 - $18.00 USD - Opportunity for professional growth and development Company Description Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.