Updater

• Own the long-term corporate development strategy in close partnership with the CEO, CFO, and senior leadership • Develop a deep understanding of the competitive landscape and emerging business models across our priority verticals, advising the executive team on market opportunities and whitespace plays • Proactively source, evaluate, and prioritize acquisition and partnership opportunities in priority verticals, leveraging deep industry knowledge and networks • Build and maintain a robust pipeline of targets, balancing strategic fit, financial return, and integration potential • Partner with the CEO, CFO, and executive team to align targets with strategic growth initiatives • Lead all stages of the deal process — from initial outreach and valuation through diligence, negotiation, and closing • Partner with cross-functional teams (Finance, Legal, Product, GTM) to assess deal synergies, risks, and integration requirements • Develop and present investment cases and recommendations to the executive team • Continuously monitor market trends, competitive dynamics, and emerging business models in target sectors • Identify adjacency plays and “build vs. buy” opportunities that can strengthen Updater’s competitive position • Advise GTM teams on strategic business development opportunities • Build and maintain senior-level relationships across investment banks, private equity, venture capital, and industry operators to enhance deal flow • Represent Updater as a thought leader in key sectors at conferences, panels, and industry events • Oversee M&A integration planning and execution for acquired companies to ensure seamless onboarding, value capture, and cultural alignment • Partner with functional leaders to establish post-close KPIs and monitor acquisition performance against deal theses • Partner with the Strategic Finance team to model acquisition opportunities, including but not limited to detailed three-statement financial models, revenue and cost synergies, and working capital requirements

• Define, build, and maintain the Looker dashboards that track funnel conversion and key product KPIs across product lines, so every team shares one trusted view of performance. • Investigate user behavior across the full journey (invite → onboarding → active usage → conversion) to explain why metrics move and where the biggest opportunities hide. • Design and analyze A/B tests that are statistically sound and trusted for business decisions, partnering with product and marketing to raise conversion across our buyflows. • Build and maintain dbt models in Snowflake that power self-serve analytics and keep metric definitions consistent and reliable. • Size opportunities and quantify the impact of launches so product teams invest in the highest-leverage work. • Own recurring performance reporting for key enterprise partners, in collaboration with customer success. • Monitor product health, help spot anomalies before they hit the business, and answer high-stakes questions with fast, rigorous analysis.

• Elevate the visual expression of the Updater brand across marketing, product marketing, sales enablement, communications, and corporate initiatives • Translate complex products, services, and technical concepts into clear, compelling visual stories that help prospects quickly understand what we do and why it matters • Design and support key go-to-market assets, including product launches, landing pages, sales collateral, presentations, campaign creative, and event materials • Partner closely with Marketing, Product Marketing, Sales, and Leadership to communicate ideas in a way that is engaging, intuitive, and visually compelling • Create high-impact sales presentations, investor materials, executive communications, and customer-facing content • Develop diagrams, frameworks, illustrations, and other visual assets that simplify complex concepts and support product storytelling • Establish scalable design systems, templates, and standards that enable teams to move quickly while maintaining brand consistency and quality • Manage multiple projects independently and help define direction when goals or requirements are evolving

• Serve as the first point of contact for all IT support requests at Updater, triage Freshservice tickets, and resolve Tier 1/2 issues with clear, friendly communication. • Provide white-glove end-user support across macOS and Windows endpoints, Iru (MDM), , Microsoft Intune, Okta SSO, Google Workspace, Slack Enterprise, Zoom, and the Atlassian suite. • Own the day-to-day ticket queue: response and resolution SLAs, accurate categorization, escalation to Tier 3/4 teammates as needed, and clean ticket hygiene to keep the Helpdesk auditable. • Support employee onboarding, offboarding, and hardware lifecycle in coordination with the Senior IT Engineer (Device Management). • Surface recurring issues and friction points back to the IT team so they can be solved at the root rather than re-resolved one ticket at a time. • Lead Updater’s IT knowledge management program — establishing the standard for how IT documents what it knows and driving adoption across the team. • Take ownership of our Confluence and Helpdesk knowledge bases: runbooks, troubleshooting guides, SaaS administration procedures, onboarding/offboarding playbooks, and end-user-facing help articles. • Author documentation that is structured, consistent, and machine-readable, so that both employees and the AI assistants they use (Claude, ChatGPT, Copilot, Gemini) can reliably retrieve and apply it. • Partner with the Director, IT & Business Process Transformation, on the AI at Updater Confluence space and the AI Education Resource Hub, ensuring that IT-authored content serves as a canonical reference for the company. • Treat every ticket and every system change as a documentation opportunity — capture what was learned, publish it, and reduce the long-tail rate of repeated questions. • Maintain the freshness of existing knowledge by auditing, retiring, and rewriting content continuously as the IT environment evolves. • Grow into hands-on administration of Updater’s SaaS stack, including Okta (group, rule, and policy management), Google Workspace, Slack Enterprise Grid, Atlassian (Jira and Confluence), Zoom, Iru, Microsoft Intune and Freshservice. • Execute routine SaaS administration tasks — provisioning, de-provisioning, license management, permission changes, and lifecycle hygiene — with accuracy and a documentation-first habit. • Support change management and access reviews in partnership with the IT Systems Architect and the Security team, contributing to Updater’s ISO 42001 certification posture. • Assist with rollout, configuration, and ongoing administration of new SaaS tools as Updater’s environment evolves.

• Serve as the primary point of contact for a portfolio of regional accounts, managing regular communication, resolving operational hurdles, and maintaining long-term partner satisfaction. • Monitor and analyze partner KPIs, including sales volume, conversion rates, revenue, and margins. Prepare and present monthly performance recaps, assist in high-level business reviews, and act in a support role for leadership on the company's largest accounts. • Manage the technical and marketing 'buyflow' for partners. This includes auditing digital customer journeys, ensuring API integrations are functioning correctly, and verifying that compliance and partner brand guidelines are met. • Utilize testing to identify opportunities to improve partner performance within the Updater ecosystem. • Proactively identify opportunities to increase average revenue per order (ARPO) by evolving partner compensation and commission structures. Help to facilitate negotiations for incremental incentives linked to high-value product tiers and premium service adoptions. • Handle the administrative lifecycle of partnerships, including tracking contract amendments, managing commission reconciliation, and coordinating with internal legal and compliance teams for industry-specific regulatory requirements.

• Own the long-term corporate development strategy in close partnership with the CEO, CFO, and senior leadership • Develop a deep understanding of the competitive landscape and emerging business models across our priority verticals, advising the executive team on market opportunities and whitespace plays • Proactively source, evaluate, and prioritize acquisition and partnership opportunities in priority verticals, leveraging deep industry knowledge and networks • Build and maintain a robust pipeline of targets, balancing strategic fit, financial return, and integration potential • Partner with the CEO, CFO, and executive team to align targets with strategic growth initiatives • Lead all stages of the deal process — from initial outreach and valuation through diligence, negotiation, and closing • Partner with cross-functional teams (Finance, Legal, Product, GTM) to assess deal synergies, risks, and integration requirements • Develop and present investment cases and recommendations to the executive team • Continuously monitor market trends, competitive dynamics, and emerging business models in target sectors • Identify adjacency plays and “build vs. buy” opportunities that can strengthen Updater’s competitive position • Advise GTM teams on strategic business development opportunities • Build and maintain senior-level relationships across investment banks, private equity, venture capital, and industry operators to enhance deal flow • Represent Updater as a thought leader in key sectors at conferences, panels, and industry events • Oversee M&A integration planning and execution for acquired companies to ensure seamless onboarding, value capture, and cultural alignment • Partner with functional leaders to establish post-close KPIs and monitor acquisition performance against deal theses • Partner with the Strategic Finance team to model acquisition opportunities, including but not limited to detailed three-statement financial models, revenue and cost synergies, and working capital requirements

• Data Strategy & Architecture - Own the long-term data strategy in partnership with Engineering, Finance, Product, and Executive Leadership. Define and evolve the end-to-end data architecture across acquisition, transactions, fulfillment, revenue recognition, and lifecycle events. Design scalable, auditable systems that accurately model complex, multi-role KPIs while balancing speed, accuracy, and cost. • Revenue & Risk Intelligence - Build data systems that accurately models affiliate revenue-share agreements, confirmations, cancellations, and adjustments. Enable early detection of fraud and performance anomalies before they materially impact margin. Partner with Finance and cross-functional leaders to establish canonical revenue metrics and shared KPI definitions. • Time-to-Insight - Reduce the latency between business events and actionable insight. Enable faster experimentation, channel optimization, and partner performance analysis through reliable pipelines and tooling that support both real-time visibility and deep historical analysis. • Leadership & Team Management - Build and scale a high-performing data engineering organization grounded in technical excellence, data quality, and operational rigor. Foster a collaborative, high-ownership culture that empowers teams to do their best work, operate effectively in ambiguity, and deliver durable systems that accelerate business impact. • Cross-Functional Influence - Translate business ambiguity into technical clarity — and technical complexity into business understanding. Clearly articulate data definitions, tradeoffs, and system constraints. Serve as a trusted partner to Product, Engineering, Finance, and Executive Leadership in driving high-impact decisions.

About the Role Updater operates at the intersection of affiliate marketing, embedded commerce, and consumer marketplaces where we create (and lose) revenue through complex, multi-party data flows. In this environment, data isn’t a support function—data runs the business. We’re seeking a VP of Data to materially elevate how we make data-driven decisions across the company. Reporting to the SVP of Engineering, this leader will architect the systems, standards, and team that transform fragmented signals into trusted, decision-enabling intelligence. This business-critical leadership role will directly impact growth, margin, risk mitigation, and executive velocity. You will build the canonical data engine powering a complex B2B2C marketplace—increasing trust, speed, and profitability through better systems and sharper insight. We’re also aggressively leaning into machine learning and AI. We’ve been developing LLM-based agentic models to help consumers purchase complex products with confidence. In addition the engineering and data teams have been utilizing Claude Code, Codex, and other LLM-based tools to increase insights and productivity. We believe strongly in being a thought leader in this space. If you’re motivated by meaningful ownership and the chance to turn complexity into competitive advantage, this role offers a rare opportunity to do exactly that. What Success Looks Like - Stakeholders trust the numbers—even when they’re uncomfortable - Revenue questions that once took weeks now take hours or minutes - Leading indicators surface risk before it hits the P&L - KPIs are clearly defined, role-aware, and consistently interpreted - Data enables faster, smarter decision-making across the company - External data anomalies get identified immediately, rather than weeks later - Clearly defined schema, data usage rules, and organizational understanding both in a financial and product landscape. - Data can be consumed by humans and AI models with the correct semantic boundaries. Key Responsibilities - Data Strategy & Architecture - Own the long-term data strategy in partnership with Engineering, Finance, Product, and Executive Leadership. Define and evolve the end-to-end data architecture across acquisition, transactions, fulfillment, revenue recognition, and lifecycle events. Design scalable, auditable systems that accurately model complex, multi-role KPIs while balancing speed, accuracy, and cost. - Current stack includes Snowflake, Looker, Python, Postgres, and SQL Server. - Revenue & Risk Intelligence - Build data systems that accurately models affiliate revenue-share agreements, confirmations, cancellations, and adjustments. Enable early detection of fraud and performance anomalies before they materially impact margin. Partner with Finance and cross-functional leaders to establish canonical revenue metrics and shared KPI definitions. - Time-to-Insight - Reduce the latency between business events and actionable insight. Enable faster experimentation, channel optimization, and partner performance analysis through reliable pipelines and tooling that support both real-time visibility and deep historical analysis. - Leadership & Team Management - Build and scale a high-performing data engineering organization grounded in technical excellence, data quality, and operational rigor. Foster a collaborative, high-ownership culture that empowers teams to do their best work, operate effectively in ambiguity, and deliver durable systems that accelerate business impact. - Cross-Functional Influence - Translate business ambiguity into technical clarity — and technical complexity into business understanding. Clearly articulate data definitions, tradeoffs, and system constraints. Serve as a trusted partner to Product, Engineering, Finance, and Executive Leadership in driving high-impact decisions. Requirements - 10+ years of experience in data engineering or data platform leadership, including prior VP / Head of Data Engineering scope (or equivalent) - Proven ownership of data systems directly tied to revenue, billing, or financial outcomes - Deep expertise in modern data architectures (batch + streaming, warehouses, orchestration, modeling) - Comfortable doing vendor evaluations, build vs buy decisions, and success implementing infrastructure projects. - Strong command of data quality, lineage, observability, and governance — with pragmatic execution - Experience stewarding data lifecycle with ML models, both traditional supervised learning as well as LLM-based models - Experience designing systems that accommodate ambiguity, delayed signals, and evolving business rules - Ability to drive clarity and alignment where metrics are contested and incentives may compete - Strong understanding of attribution, leading vs. lagging indicators, and decision-enabling data principles - Clear judgment that timely, decision-enabling truth is more valuable than theoretical perfection - Experience in affiliate marketing, marketplaces, fintech, adtech, or other revenue-complex environments strongly preferred Compensation This posting is anticipated to remain open until 5/8/2026. The new hire salary range for this position is $275,000 - $310,000 annually. Factors which may affect the starting pay within this range include skills, experience, and other qualifications aligned with Updater's internal leveling guidelines. About Updater Updater is a leading technology platform helping major brands acquire and retain customers at scale. We are on a mission to power millions of complex transactions through intelligent, autonomous systems. By combining deep integrations, real-world data, and purpose-built AI agents, we’re transforming fragmented purchasing workflows into seamless, automated experiences – freeing businesses and consumers from operational friction and enabling a new standard of speed, accuracy, and scale. Updater has raised over $450 million from leading investors, including SoftBank Capital, Vista Credit Partners, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. For more information, please visit www.updater.com. Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know. Benefits: The Company offers the following benefits for this full-time position, subject to applicable eligibility requirements: - Medical, Dental, and Vision Insurance - Flexible PTO - 13 paid company holidays annually - Updater Stock Options - 401(k) with employer match - Wellbeing Subsidy - One Medical membership - Virtual on-demand healthcare through Teladoc and Talkspace - Flexible spending account (FSA) - Health savings account (HSA) - Supplemental Short & Long Term Disability Insurance - Supplemental Life Insurance - Paid Parental Leave

View All Jobs Updater is seeking a highly experienced Sr. Technical Product Lead to shape and drive the long-term evolution of our platform and integration ecosystem. In this role, you will serve as a subject matter expert in platform product strategy, defining future-facing capabilities that enable scalable growth across verticals and partner channels. You will lead multiple high-impact, cross-functional initiatives while establishing strategic direction for shared platform services, APIs, SDKs, and partner integration models. This role requires deep systems thinking, strong business and technical fluency, and the ability to influence senior stakeholders in making thoughtful, long-term product tradeoffs. This is a senior product leadership role within the Product organization focused on defining platform vision, aligning cross-functional teams, and ensuring our platform investments position Updater for sustained growth and competitive advantage. The role also demands strong partnership acumen to strategically align our offerings with partner objectives, driving mutually beneficial outcomes for Updater and our partners across all go-to-market channels. Responsibilities Platform & Architecture - Define and drive the multi-year product vision and roadmap for Updater’s platform and integration ecosystem in conjunction with senior leadership. - Identify strategic platform investments that unlock new partner models, vertical expansion, revenue streams, or operational scale. - Proactively surface systemic friction, scalability constraints, or structural inefficiencies and lead cross-functional solutions. - Partner closely with Engineering leadership to ensure architectural direction aligns with product strategy and long-term business objectives. - Establish clear product principles for balancing short-term partner needs with long-term platform health. Integrations & Developer Experience - Define the long-term vision for Updater’s developer and partner integration experience, including tooling, documentation, onboarding models, and self-service capabilities. - Establish measurable success frameworks for integration performance, reliability, and adoption across partner segments. - Design scalable integration approaches that promote reuse, extensibility, and platform integrity. - Evaluate emerging market trends and integration models to ensure the platform remains competitive and future-ready. Strategic Partner Enablement - Shape integration models that influence go-to-market strategy and enable scalable partner growth. - Engage senior internal and external stakeholders to align on integration strategy and long-term value creation. - Guide principled product decision-making when immediate partner demands conflict with long-term platform sustainability. - Anticipate risks in major initiatives and proactively create contingency plans. Product & Organizational Leadership - Lead multiple high-impact, cross-functional initiatives simultaneously, maintaining strategic clarity while ensuring disciplined execution. - Author clear, high-quality product strategy documents, requirements, technical specifications, and decision memos that align senior stakeholders and enable scalable execution. - Adapt and apply advanced problem-solving approaches when navigating complex ambiguity, incomplete data, or evolving business strategy. - Drive alignment across Product, Engineering, Partnerships, and GTM teams when priorities compete or tradeoffs require principled decision-making. - Proactively identify interdependencies and sequencing risks across initiatives, ensuring platform investments optimize long-term business impact. Must-Have Skills & Experience Experience - 10+ years of Product Management experience, with deep expertise in B2B platforms, APIs, integrations, or developer-facing products. - Demonstrated success defining and executing multi-year product strategy with measurable business impact. - Track record of leading multiple future-facing, cross-functional initiatives in complex environments. - Recognized subject matter expertise in platform ecosystems or integration strategy. - Proven ability to influence senior stakeholders and drive alignment across competing priorities. Technical Skills - Strong understanding of APIs (REST/GraphQL), SDKs, authentication models, integration patterns, and system tradeoffs. - Ability to engage deeply with Engineering partners on system design implications while maintaining product ownership of direction and prioritization. - Experience balancing platform scalability with commercial and partner needs. Ways of Working - Excellent communicator who can align engineers, partners, and stakeholders around a shared vision. - Systems thinker who sees how individual features/integrations fit into a broader ecosystem. - Pragmatic and outcome-driven, with a strong sense of ownership. Nice to Have - Experience in proptech or multifamily industry. - Background as an engineer, solutions architect, or technical consultant who transitioned into product management. - Experience improving developer experience through tooling, documentation, and self-service workflows. Compensation This posting is anticipated to remain open until 4/30/26. The new hire salary range for this position is $180,000 - $205,000 annually. Factors which may affect the starting pay within this range include skills, experience, and other qualifications aligned with Updater's internal leveling guidelines. About Updater Updater is a leading technology platform helping major brands acquire and retain customers at scale. We are on a mission to power millions of complex transactions through intelligent, autonomous systems. By combining deep integrations, real-world data, and purpose-built AI agents, we’re transforming fragmented purchasing workflows into seamless, automated experiences – freeing businesses and consumers from operational friction and enabling a new standard of speed, accuracy, and scale. Updater has raised over $450 million from leading investors, including SoftBank Capital, Vista Credit Partners, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. For more information, please visit www.updater.com. Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know. Benefits: The Company offers the following benefits for this full-time position, subject to applicable eligibility requirements: - Medical, Dental, and Vision Insurance - Flexible PTO - 13 paid company holidays annually - Updater Stock Options - 401(k) with employer match - Wellbeing Subsidy - One Medical membership - Virtual on-demand healthcare through Teladoc and Talkspace - Flexible spending account (FSA) - Health savings account (HSA) - Supplemental Short & Long Term Disability Insurance - Supplemental Life Insurance - Paid Parental Leave

• Define and drive the multi-year product vision and roadmap for Updater’s platform and integration ecosystem in conjunction with senior leadership. • Identify strategic platform investments that unlock new partner models, vertical expansion, revenue streams, or operational scale. • Proactively surface systemic friction, scalability constraints, or structural inefficiencies and lead cross-functional solutions. • Partner closely with Engineering leadership to ensure architectural direction aligns with product strategy and long-term business objectives. • Establish clear product principles for balancing short-term partner needs with long-term platform health. • Define the long-term vision for Updater’s developer and partner integration experience, including tooling, documentation, onboarding models, and self-service capabilities. • Establish measurable success frameworks for integration performance, reliability, and adoption across partner segments. • Design scalable integration approaches that promote reuse, extensibility, and platform integrity. • Evaluate emerging market trends and integration models to ensure the platform remains competitive and future-ready. • Shape integration models that influence go-to-market strategy and enable scalable partner growth. • Engage senior internal and external stakeholders to align on integration strategy and long-term value creation. • Guide principled product decision-making when immediate partner demands conflict with long-term platform sustainability. • Anticipate risks in major initiatives and proactively create contingency plans. • Lead multiple high-impact, cross-functional initiatives simultaneously, maintaining strategic clarity while ensuring disciplined execution. • Author clear, high-quality product strategy documents, requirements, technical specifications, and decision memos that align senior stakeholders and enable scalable execution. • Adapt and apply advanced problem-solving approaches when navigating complex ambiguity, incomplete data, or evolving business strategy. • Drive alignment across Product, Engineering, Partnerships, and GTM teams when priorities compete or tradeoffs require principled decision-making. • Proactively identify interdependencies and sequencing risks across initiatives, ensuring platform investments optimize long-term business impact.