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• Review and evaluate requests regarding Special Loans functions while following required investor and/or client procedures • Obtain and review information needed to process subordinations, easements, partial releases, assumptions, ARMs, buydowns, balloons, and other requests pertaining to the Special Loans area • Respond to internal/external clients and/or borrowers regarding Special Loans requests • Provide assistance to Special Loans Administrator I as needed • Accurately handle manual calculations • Complete tasks within required timeframes and standards • All other duties as assigned
Role Description Lenderworks is looking for an Encompass Administrator to join our team of mortgage professionals. The Encompass Administrator is responsible for managing and optimizing the Encompass loan origination system, ensuring compliance with best practices and supporting business objectives. Key duties include: - Act as an escalation point for inquiries from Central Help Desk staff. - Identify inefficiencies in client processes and recommend improvements in alignment with ICE and software development best practices. - Regularly review ICE-published system administration guidelines and best practices, applying them to optimize system performance. - Collaborate with stakeholders to establish best practices that support business objectives. - Manage and document all system configuration changes in compliance with the Change Management Policy. - Maintain a strong understanding of other critical systems that integrate with Encompass. - Analyze vendor documentation and technical specifications for releases to assess testing, deployment, and reconfiguration needs. - Provide advanced troubleshooting and analysis to support end-users. - Monitor outstanding inquiries to ensure resolution within defined Service Level Agreements (SLAs). - Define application or procedural issues by conferring with users and evaluating current processes. - Create, recommend, and deploy new Encompass functions, capabilities, and integrations. - Collaborate with programmers and software developers to define solutions for system or client issues. - Perform user acceptance testing, advise on business change implications, and produce user documentation to support new implementations. - Maintain technical knowledge through educational workshops and reviewing industry publications. - Maintain documentation for reference by regulators, auditors, and management. Qualifications - 2+ Years Ellie Mae Encompass Administration experience - Familiarity with Javascript programming is highly desirable - Experience with Encompass integrations including Encompass Web/Partner Connect, OB, and other Ellie Mae Network services - Requires a strong 'out of the box' approach to solutioning and a 'look at the big picture' mindset - Strong analytical and problem-solving skills - Ability to support end-users, via multiple communication methods, with a focus on providing the highest levels of customer service - At least 2 years mortgage industry experience - At least 2 years of related customer service experience - An associate's degree or equivalent in a related field - Proficiency in all aspects of Microsoft Office; especially Outlook, Word, Excel, and PowerPoint Requirements - Ethics & Integrity: Treats people with respect; Keeps commitments; Tells the truth and is honest in all dealings; Works with integrity and ethically; Upholds organizational values. - Customer Focus: Can describe customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs while recognizing adverse customer reactions and develops better alternatives. - Decision Making & Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks. Gathers data and others’ input when making decisions. Considers lessons learned from experience, differing needs, and the impact of the decision on others. - Problem Solving: Resolves difficult or complicated challenges. Shows insight into the root-causes of problems. Generates a range of solutions and courses of action with benefits, costs, and risks associated with each. - Accountability & Dependability: Does not make excuses for errors, problems and/or not meeting expectations; acknowledges, corrects mistakes and faces up to problems with people quickly and directly. Physical Demands and Work Environment - Frequently required to read and communicate through Teams Chat - Skilled at working independently without the need for supervision - Superior organizational skills and attention to detail - Advanced analytical and problem-solving skills - Excellent planning, time management, and follow-up ability - Open-minded, optimistic, passionate, and determined team player - Strong interpersonal skills - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Role Description The Executive Administrator supports the CEO and leadership team by coordinating organization of systems, analyzing departmental use of systems, coordinating and analyzing project management and ensuring compliance with state and ODP requirements. This role strengthens efficiency, quality, and communication across programs while supporting strategic initiatives and workforce development. - Provide executive‑level administrative and operational support to the CEO. - Coordinate cross‑departmental workflows, communication, and project timelines. - Support compliance with ODP regulations, licensing standards, and internal policies. - Manage and optimize systems including ADP, Therap, SharePoint, and Relias Learning. - Assist with audits, incident management, and quality improvement activities. - Develop and maintain policies, procedures, and operational processes. - Support strategic planning, organizational development, and performance improvement initiatives. Qualifications - Bachelor’s degree in Healthcare Administration. - Licensed Practical Nurse (LPN) in Pennsylvania preferred. - Experience in health and human services, developmental programs, or long‑term care. - Strong project management, communication, and organizational skills. - Proficiency with ADP, Therap, SharePoint, and Relias Learning. - Knowledge of ODP regulations and human services compliance standards. Requirements - Strong computer skills (MS Office, Excel, Therap, ADP, Relias, and Outlook). - Ability to learn other computer software programs as required by assigned tasks. - DHS/ODP Certified Investigator Certification. - ODP Quality Management Certification. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Frequently required to remain in a stationary position. - Daily movements include sitting, standing, operating computers and other office equipment, and moving about the office. - Possibility of attending onsite and offsite meetings. - Must be able to communicate via email and verbally via telephone. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - This position is currently a work from home position/office environment.
Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. Sorenson combines patented technology with human-centric solutions, striving to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all. Call captioning and video relay services Over-video and in-person sign language and spoken language interpreting Translation Real-time captioning Post-production language services Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Working Conditions and Physical Requirements Punctual and reliable attendance Ability to sit and/or stand at a desk and work with a computer for extended periods of time Ability to sign using ASL for extended periods of time Ability to lift and move equipment 30-50lbs Flexibility with shifts, including day, night, weekend, and holiday shifts At home employees require a high-speed internet connection and a confidential working space with a desk and chair Workstation must have an Ethernet connection Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.
Role Description The IT Service Management Administrator drives the administration, governance, integration, and continuous improvement of our enterprise IT Service Management (ITSM) environment and operational platforms. This role serves as the primary administrator and owner of Ivanti Neurons for ITSM and is responsible for the administration, configuration, governance, and continuous improvement of core IT Service Management processes including: - Incident Management - Major Incident Management - Change Management - Problem Management - Knowledge Management - Service Request Management - CMDB governance - Service Catalog management In addition to Ivanti, this role will provide administration and operational support for PagerDuty, Jira, and other Technology Operations platforms, ensuring effective integrations, automation, reporting, and operational alignment across the Technology organization. Qualifications - Minimum 4 Year / Bachelors Degree in Information Technology, Computer Science, Business, or equivalent professional experience. - 5 years Supporting enterprise IT Service Management environments. - 3 years Administering Ivanti Neurons for ITSM, Ivanti Service Manager, or comparable enterprise ITSM platforms. Requirements - Strong understanding of ITIL practices including Incident, Major Incident, Change, Problem, Knowledge, Service Request, Configuration, and Asset Management. - Experience administering enterprise operational platforms such as PagerDuty, Jira, Jira Service Management, or similar tools. - Experience configuring workflows, permissions, automation, notifications, dashboards, reporting, and platform integrations. - Experience supporting Service Desk, NOC, Infrastructure Operations, Service Operations, or Site Reliability Engineering (SRE) organizations. - Strong analytical, troubleshooting, reporting, and problem-solving skills. - Excellent communication, facilitation, documentation, and stakeholder management skills. Benefits - Paid Vacation Time and Paid Sick Time and Paid Holidays - 401k 6% match with immediate vesting - Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) - TeleDoc - HSA company match - 3 Medical plan options including a Low Deductible PPO Medical Plan Offering - Employee Assistance Program - Engaged Employee Resource Groups - Outstanding Learning and Career Development Opportunities Company Description Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct. Equal Employment Opportunity: Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.
Role Description The Client Administrator is responsible for executing and supporting day-to-day client operations across SSI’s healthcare revenue cycle SaaS platforms. This role bridges client support and client management by ensuring accurate operational execution, reporting, and revenue cycle workflows. The Client Administrator translates client needs and support activities into structured operational workflows, ensuring consistency, data integrity, and performance improvement aligned to SSI’s A4 (Agile, AI, Automation, Architecture) model. Duties and Responsibilities - Operational Execution: - Execute daily tracking across eligibility (270/271), claims (837), rejections (277), and remittance (835). - Monitor operational performance and identify issues or anomalies. - Ensure timely and accurate processing of client transactions. - Revenue Cycle Knowledge: - Working knowledge of revenue cycle workflows in a provider setting. - Track client KPIs and investigate root cause issues. - Issue Resolution: - Support Client Support Specialists with issue investigation and resolution. - Perform deeper analysis on recurring or complex issues. - Coordinate with Client Manager for escalations. - Reporting and Business Intelligence: - Generate and maintain client reports, dashboards, and KPIs. - Analyze denial rates, rejection trends, and throughput metrics. - Provide actionable insights to Client Managers. - Client Coordination: - Participate in client calls to provide operational updates. - Track and complete follow-up actions from meetings. - Support preparation of QBRs and performance reviews. - A4 Continuous Improvement: - Identify opportunities for automation and workflow optimization. - Support implementation of ARC auto-corrections and rule enhancements. - Reduce repeat issues through process improvements. - Other duties as assigned. Qualifications - Demonstrated ability to analyze complex information, identify issues, and develop effective, practical solutions. - High level of precision and care in reviewing data, ensuring accuracy, completeness, and reliability. - Strong written and verbal communication skills, with the ability to collaborate effectively with internal teams and communicate confidently with clients. - Proven ability to organize work, manage time efficiently, and meet deadlines in a fast-paced environment. - Ability to manage multiple workflows and competing priorities simultaneously while maintaining quality and responsiveness. - Must be able to interact cordially and productively with co-workers in a team environment. - Ability to work under pressure and to prioritize. - Must be able to proficiently read and write in English. - Effective communications skills with the ability to handle difficult situations. - Ability to make independent judgment decisions with minimal supervision. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Requirements - Bachelor's degree in Healthcare Administration, Business Administration, or related field. - 3–5 years of experience in healthcare revenue cycle and provider operations. - Experience with reporting tools, Excel, and/or BI platforms. - Working knowledge of ANSI X12 EDI transactions (270/271, 837, 277, 835). - Familiarity with SaaS platforms, system configurations, and data workflows. Benefits - Competitive salaries. - Excellent benefits package including medical, dental, life/AD&D, LTD, vision. - 401(k) matching. - Paid vacation. - Tuition reimbursement.
Workforce and Community Education helps your organization realize the full potential of its talent.
• Lead classroom sessions onsite. • Provide expertise in assigned content area by maintaining current knowledge in the field. • Provide substantive, timely feedback to students on various assessment activities. • Maintain a positive, safe, inclusive student-centric learning environment. • Complete required tasks on deadlines (e.g., final grades, assessment, grading rubrics, input for grade appeals, etc.). • Maintain appropriate professional training and/or scholarly activities, when applicable. • Provide feedback to the course lead regarding the course content. • Identify at-risk students and collaborate with student services.
Duke Health is driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Duke University Health System is designated as a Magnet organization. Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000+ registered nurses.
Role Description Join a collaborative and mission-driven environment where your expertise in grants and contracts administration will guide faculty and principal investigators through the full lifecycle of sponsored projects. This position will be located within the School of Medicine Shared Research Administration Resource Group and will play an active role in working with specifically identified departments to manage their portfolio of grants and contracts. - Pre-award activities include assisting departmental faculty/PI in the development, preparation, and submission of grant and contract proposals. - Ensure all applications and contracts meet agency and university guidelines and published time tables and deadlines. - Ensure proposals are entered and routed in a timely manner for further review. - Post-award activities include detailed reconciliation of assigned project budgets, preparing complex budget reports, preparing adjustments and corrections in assigned project budgets for further review and approval in order to meet project goals and federal requirements. - This position is responsible for managing and overseeing an assigned portfolio of complex grants and contracts using knowledge of grant and contract management rules and regulations, technical expertise, and analytical skills. Qualifications - Pre-award and post-award experience preferred. - Certified Research Administrator is a plus. - University/Institutional experience is a plus. Requirements - Education/Training - Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program. - Research or grants education and/or certification is preferred. - Successful completion of the Research Administration Academy (RAA) Onboarding Training and registration in a learning track within the first 90 days is required. - The expectation is that the staff member will maintain the requirements for their level. Failing to meet these requirements will be addressed through the performance review process. - Upon successful completion of expected training, the employee must maintain certification(s) by completing continuing education requirements. - No experience required for candidates who possess a Bachelor's or Master's degree in a field of study directly related to the specific position. Skills - Ability to analyze data and formulate conclusions. - Ability to learn changing technologies related to grants and contracts management. - Proficient use of computers; requires solid working knowledge of MS Office Suite (Word, Access, Excel, Power Point). - Ability to communicate both verbally and in writing with all levels of the organization. - Ability to manage and prioritize multiple projects/tasks simultaneously. - Ability to create verbal and written reports. - Knowledge of federal rules and regulations relating to research grant and/or contract activity. - Knowledge of Duke University policies and procedures relating to grant and contracts activity. - Knowledge of Duke University processes, systems and offices related to and/or involved in grant and contract submission and management. - Understand and be able to apply federal and university rules to management of effort allocation for individuals compensated whole or in part from federal awards. - Understand and be able to apply costing rules and regulations to federally funded projects. - Experience with/Ability to perform required functions in SPS, R3, grants.duke and SES relating to assigned duties. - Understand financial processes and controls including the reconciliation process. Work Performed - Pre-award Job Responsibilities (30%) - Develop budgets and budget justification which include proofing the budget for inconsistencies and ensuring accuracy. - Prepare and submit grants and contracts through pre-award process utilizing both Sponsor and Duke regulations. Follow through to submission to Sponsor. - Advise the faculty/PI on administrative requirements in preparing proposal submissions. - Assist faculty/PI and study team with development of internal cost assessment and subsequent budget development and negotiation with sponsor including the use of the Clinical Research Management System, if applicable. - Prepare, coordinate and review proposal elements such as biosketches, justifications and facilities & resources for consistency, accuracy, and completeness. - Monitor compliance with agency and University regulations regarding submission; verify all financial information, including the application of the appropriate overhead rate for the project. - Review sponsored projects through Sponsored Projects System to Office of Research Administration to ensure compliance with University procedures and institutional signatures. - Participate, as necessary, in study initiation meetings to help facilitate internal cost assessment development and budget negotiations. - Post-award Job Responsibilities (50%) - Manage assigned projects and financial project portfolios. - Ensure understanding of the current fiscal performance of studies and identify areas of concern that need resolution. Advise faculty/PI on budget adjustments and revisions necessary to meet the sponsor requirements. - Monitor proposal status and advise faculty/PI on requirements and deadlines associated with research protection protocols. - Manage budget, reporting and compliance timelines through the lifecycle of the grant or contract; communicate new WBSEs to appropriate department personnel. - Establish sub-recipient financial and reporting requirements; coordinate issuance of sub-agreements with ORA. - Reconcile monthly budget reports and inform faculty/PI and/or supervisor of corrections/adjustments that have been made. - Identify and submit the cost transfers resulting from budget reconciliation. - As requirements change, prepare and submit requests for re-budgeting/modifying the funded project. Reconcile and close all sub-recipient cost objects and obtain all sponsor-required reports. - Monitor compliance with agency and University regulations regarding reporting. - Maintain financial records per the institutional documents’ retention guidelines. - Monitor and determine appropriate charging of patient care expenses to the study cost object(s). - Manage overdrafts in line with unit procedures and institution guidelines. - Ensure proper recording of revenue associated with all projects; applying revenue management standards. - Close all funded projects consistent with university processes and timelines. - Administrative Job Responsibilities (20%) - Develop project management plan for review by the faculty/PI or senior level grants administrator. - May make cost-sharing adjustments to reflect appropriate labor distribution or related cost-sharing obligations. - Ensure process (SOP) is in place within the unit for proper handling and tracking of Sponsor payments into the project cost object. This process must be handled in accordance with the institution’s current policy. - Interpret departmental policies and procedures, making decisions on specific operating problems and issuing instructions on behalf of unit. - Apply federal and university rules to appropriately manage effort for individuals compensated, in whole or in part, from sponsored awards. - Submit reports to the Grants and Contracts Manager/Divisional Administrator/Business Manager when requested. Anticipated Pay Range Duke University provides an annual base salary range for this position as USD $61,026.00 to USD $98,838.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Benefits Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: Duke Benefits Equal Opportunity Employer Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
• Lead and support the implementation of Ironclad software, including configuration, template customization, workflow creation, and data migration • Serve as product owner for Ironclad workflows, including intake design, launch forms, conditional routing, approval logic, template updates, signature steps, archive steps, workflow testing, release management, and post-launch enhancements • Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform • Improve the utilization and optimization of Ironclad within the organization • Implement and manage the contract repository within Ironclad • Provide advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform • Collaborate with Ironclad’s support team to address complex technical problems • Assist in the integration of Ironclad with other enterprise systems through APIs and custom connectors • Develop and maintain custom workflows, templates, and forms within Ironclad • Monitor system performance and manage system upgrades with IT teams
Role Description This role is responsible for implementing the affordable housing program and ensuring regulatory compliance of all rules and regulations set forth by state and local regulatory agencies for multiple clients and communities. This position requires 1-2 years of affordable housing experience, income calculations, and file processing. Work Schedule is M-F (Remote) Cell phone allowance $125 per month and annual bonus % - Reviews, monitors, and ensures property compliance with all Affordable Housing Programs reporting and regulations. - Works closely with Community Managers and Assistant Community Managers in the preparation and distribution of compliance reports to various local governmental agencies. - Prepares and manages applicant/resident correspondence and documentation, identifies and resolves eligibility discrepancies, and maintains resident files and records. - Conducts property file audits and reviews property procedures surrounding local and state housing programs. - Identifies audit findings, corrects any non-compliance, and communicates those findings and resolutions to Regional Property Managers and Community Managers. - Reviews weekly occupancy and recertification reports for accuracy and communicates findings to Clients and Community Managers. - Monitors income limits and utility allowances. - Assists Community Managers to complete and process income and asset verifications, rent calculations, and household certifications. - Reviews and monitors changes in regulatory and reporting provisions of local agencies, e.g. TCAC and HUD, etc. - Disseminates this information to Community Managers. - Coordinates with the Department of Housing and Urban Development (HUD), Public Housing Agencies (PHAs), state housing finance agencies and other regulatory agencies. - As needed, in the development of new business, will provide input on local requirements for RFP’s regarding properties with Affordable Housing Program and/or other local agency regulation components. Qualifications - 1-2 years of affordable housing experience. - Experience with income calculations and file processing. Requirements - Work Schedule: M-F (Remote) - Cell phone allowance: $125 per month. Benefits - Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. - Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. - Generous Paid Time off: All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. - Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. - For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. - 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). - 401(k) with Company Match up to 6% of pay after 6 months of service. - Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). - Employee Assistance Program. - Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. - Charitable giving program and benefits.
• Responsible for the strategic, financial, and operational management of the Medical Specialty and Cardiovascular Service Lines within the UAMS Division of Integrated Clinical Enterprise (ICE) • Involves comprehensive programmatic development, recruitment and retention of clinical providers • Ensures alignment with ICE and UAMS overarching goals • Work closely with clinical, academic, and administrative stakeholders to deliver high-quality, patient-centered care and achieve performance and financial targets
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