CaptionCall by Sorenson

Role Description Sorenson Communications is looking for interpreters who are excited to provide high-quality service to our communities. The Assessment Rater position is integral to the recruiting process by providing the first level of quality assurance for our interpreting teams. The Assessments Rater reports to the Director of Assessments and is responsible for analyzing the work of interpreter applicants. Employees in this role collaborate to provide objective and reliable evaluations of interpreter performance in order to recommend hiring eligibility, job placement, and/or performance feedback. The Assessments Rater provides holistic and/or diagnostic feedback to interpreters for the purpose of ongoing skill development. Additionally, rating team members provide technical support for remote filming and assist in the development of new source materials. Essential Duties and Responsibilities - Review interpretation samples and analyze skills and errors following Sorenson’s rating methods - Compile and provide constructive feedback to interpreters in a professional and positive manner - Support team members with peer mentoring and information sharing - Provide technical troubleshooting assistance - Assist with the scripting, video production, norming, and maintenance of source materials - Support other teams as needed, e.g. QA calls, interpreting, mentoring, presenting - Successfully and promptly complete assigned tasks, duties, and projects - Other duties as assigned Qualifications - Native or native-like American Sign Language and English fluency - Advanced knowledge of linguistics and interpretation - Ability to analyze interpreting samples and identify patterns of errors and skills - Knowledge of current interpreter best practices and codes of conduct - Positive attitude, team player, good interpersonal communication skills, and able to positively represent Assessments and Sorenson Communications - Ability to work under pressure, meet tight deadlines, and adapt to change - Ability to follow instructions and work independently in a fast-paced environment, without onsite supervision - Must be organized, detail-oriented, and have strong problem-solving skills - Ability to effectively work in Microsoft Office 365 with a strong working knowledge of Outlook, Excel, and Word - Experience with Zoom, Microsoft Teams, and SharePoint preferred Requirements - CDI, NAD IV, NAD V, CI, CT, CSC, NIC, NIC Advanced, NIC Master, BEI Advanced, BEI Master, or equivalent (Required) - 10+ years of professional interpreting experience (Preferred) - 5+ years of experience in rating, mentoring, teaching ASL, or teaching ASL interpreting (Preferred) - Bachelor’s degree or equivalent experience in a field related to ASL, Deaf Studies, or Sign Language Interpreting (Preferred) - Experience in providing feedback to interpreters (Preferred) Other General Requirements/Additional Notes - Must be able to work remotely with high-speed internet that meets company requirements - Must be able to work some weekend hours as needed - Occasional travel may be required - This position has access to highly confidential, sensitive information relating to the employees, applicants, customers, and technologies of Sorenson Communications. It is essential that the individual possesses the requisite integrity to maintain the information in the strictest confidence. Physical Demands - Dexterity of hands and fingers to operate a computer keyboard, mouse, and tools, and to handle other computer components - Visual acuity to see text and objects on a computer screen - Ability to look at a computer screen for extended periods of time with occasional breaks - Ability to sit for extended periods of time with occasional breaks - Must be able to satisfy requirements for a drug screen and criminal background check to qualify for employment Equal Employment Opportunity Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing. Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement. - Cell phone and tablet provided - Mileage reimbursement - Remote field work - Hourly rate plus piece rate - $10.70 to 20.62 (Based off location and experience) Essential Duties and Responsibilities - Install and troubleshoot CaptionCall phones - Courteously train customers on how to use the phone and its features - Promote the CaptionCall service - Assist Outreach Specialist with lead generation activities as needed - Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business - Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management - Complete service calls as assigned - Accurately maintain customer records - Complete required reports and submit invoices and feedback on customer interactions - Retrieve and clean phones of former customers - Maintain adequate inventory of equipment and supplies in order to service customers - Adapt to new responsibilities as necessary - Other duties as assigned Supervisory Responsibility - This position has no supervisory responsibilities. Education Minimum: High School Diploma or GED Experience Preferred Experience: - Basic computer knowledge and experience - Sales experience - Experience working in the hearing health field - Experience working with senior citizens Knowledge, Skills, and Abilities - Provide excellent customer service - Ability to effectively communicate in English through reading, writing, speaking and listening - Ability to work evenings and weekends as needed - Ability to drive and travel via air as needed - Ability to tailor to unique needs of individual customers - Must be reliable, organized and punctual - Ability to adapt to constantly changing environments Working Conditions and Physical Requirements - Able to sit/ stand for a long period of time in an office environment - Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components - Regular and predictable attendance required. Company Summary Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! https://sorenson.com/company/careers/ Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. #CaptionCall

Role Description Help make a difference! CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. - Enjoy working with a variety of people in their homes. - Flexible schedule, perfect for those who like to work independently. - Part-time position with potential for career growth and advancement. Pay Range: Hourly + Piece Rate - $12.22 to 19.52 (Based off location and experience) - Current Piece Rate: - $25/successful installation - $25/successful priority service call - $15/successful service call Essential Duties and Responsibilities - Install and troubleshoot CaptionCall phones in customers’ homes. - Courteously train customers on how to use the phone and its features. - Promote the CaptionCall service. - Assist with lead generation activities as needed. - Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business. - Meet or exceed Install/Trainer expectations and maintain established goals set forth by department management. - Complete service calls as assigned. - Accurately maintain customer records. - Complete required reports and submit invoices and feedback on customer interactions. - Retrieve and clean phones of former customers. - Maintain adequate inventory of equipment and supplies in order to service customers. - Represent CaptionCall at various events as assigned. - Adhere to strict compliance policies set by the company. - Maintain confidentiality of sensitive customer information. - Adapt to new responsibilities as necessary. - Other duties as assigned. Qualifications - Minimum: High School Diploma or GED. - Provide excellent customer service. - Ability to effectively communicate in English through reading, writing, speaking, and listening. - Ability to work evenings and weekends as needed. - Ability to drive and travel via air as needed. - Ability to tailor to unique needs of individual customers. - Must be reliable, organized, and punctual. - Must be able to work independently. - Ability to adapt to constantly changing environments. - Experience working with senior citizens. - Basic computer knowledge and experience. Requirements - Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times. - Possess and maintain a valid driver license. - Maintain a good driving record. - Able to sit/stand for a long period of time in an office environment. - Able to transport installation equipment into a customer’s home. - Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components. - Regular and predictable attendance required. Benefits - Mileage Reimbursement. - Tablet Provided. - Phone Provided. - Growth Opportunities. - Part-time. - 401k 6% match with immediate vesting. - TeleDoc, Dental/Orthodontia, and Vision Insurance. - Employee Assistance Program. - Engaged Employee Resource Groups. - Outstanding Learning and Career Development Opportunities. Company Description Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. - One of the world’s leading language services providers. - Combines patented technology with human-centric solutions. - Strives to increase diversity, equity, inclusion, and accessibility for underrepresented people. - Committed to expanding opportunities for underserved communities while promoting an inclusive workplace.

***** Must be fluent in American Sign Language (ASL). ***** This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona. Job Summary Customer Service Agents are responsible for answering calls through videophone from Sorenson personnel and customers nationwide. Duties include account management, giving basic customer support, troubleshooting, and providing training to customers on products and services to achieve a high-level of customer satisfaction. Company Summary Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Essential Duties and Responsibilities - Provide support to existing and potential customers with a range of answers to questions including but not limited to account, new product installation, and general questions. - Promote company products, features, and services. - Provide a friendly and supportive customer experience. - Resolve issues received through email, videophone, live chat, and other contact methods. - Provide support for the functionality and features of all applicable products and services. - Follow department policies and procedures. - Ensure compliance with FCC regulatory requirements related to the service. - Complete other duties and projects as assigned. Supervisory Responsibility This position has no supervisory responsibilities. Travel Requirements Less than 25%. Education Required: High School diploma or better Experience Minimum Years of Experience Description: 1 Customer Service or equivalent experience. Knowledge, Skills, and Abilities - Must be fluent in American Sign Language (ASL). - Candidate must have professional and courteous phone and electronic communications presence. - Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization. - Good customer service and knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction. - Strong active listening skills, able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Able to complete work assignments independently or with minimal supervision and guidance. - Must be able to manage cases and time effectively. - Must be detail oriented and proficient at multitasking. - Strong adaptability and capacity to work in fast-paced environments. - Employees must have a solid basic comprehension and application with using computers in an MS Windows environment. - Must be able to type 45+ wpm. - Positive attitude, team player, good interpersonal communication skills, and able to work across company departments. Working Conditions and Physical Requirements - Punctual and reliable attendance. - Ability to sit and/or stand at a desk and work with a computer for extended periods of time. - Ability to sign using ASL for extended periods of time. - Ability to lift and move equipment 30-50lbs. - Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required. - At home employees require a high-speed internet connection and a confidential working space with a desk and chair. - Workstation must have an Ethernet connection. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Role Description Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing! - Reviewing and processing invoices in Microsoft Dynamics CRM - Conducting invoicing audits - Maintaining data integrity - Processing payroll payments - Supporting sales-related operations and teams - Identifying data anomalies and ensuring accuracy Effective remote communication, reliable internet, a private workspace, and a professional demeanor are required, with an emphasis on confidentiality due to access to sensitive information. Qualifications - Proficient in Microsoft Office - Familiar with CRM software (strong preference) - Strong communication skills - Attention to detail - Adaptability skills - Able to work independently and collaboratively Requirements - Keep up daily on email inquiries from field staff and management - Assist with the tracking of errors made by field staff for future data analysis - Review, modify, and correct invoices submitted by field staff - Enter activity expenses - Maintain data integrity within Dynamics - Process payments for payroll and accounting - Conduct audits on sales processes and data - Look for anomalies in data and processes and bring them to the attention of a superior - Share responsibility for the accuracy of the data - Look for opportunities to reduce waste and increase efficiency - All other duties assigned as needed Benefits - Paid Vacation Time and Paid Sick Time and Paid Holidays - 401k 6% match with immediate vesting - Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) - TeleDoc - HSA company contribution - 3 Medical plan options including a Low Deductible PPO Medical Plan Offering - Employee Assistance Program - Engaged Employee Resource Groups - Outstanding Learning and Career Development Opportunities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona. Customer Service Agents are responsible for answering calls through videophone from Sorenson personnel and customers nationwide. Duties include: - Account management - Giving basic customer support - Troubleshooting - Providing training to customers on products and services to achieve a high-level of customer satisfaction Qualifications - Must be fluent in American Sign Language (ASL) - High School diploma or better - 1 year of Customer Service or equivalent experience Requirements - Professional and courteous phone and electronic communications presence - Ability to write simple correspondence - Ability to effectively present information during one-on-one and small group situations - Good customer service skills and knowledge of principles and processes for providing customer services - Strong active listening skills - Able to complete work assignments independently or with minimal supervision - Ability to manage cases and time effectively - Detail oriented and proficient at multitasking - Strong adaptability and capacity to work in fast-paced environments - Basic comprehension and application of using computers in an MS Windows environment - Typing speed of 45+ wpm - Positive attitude, team player, and good interpersonal communication skills Company Description Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. Sorenson combines patented technology with human-centric solutions, striving to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all. - Call captioning and video relay services - Over-video and in-person sign language and spoken language interpreting - Translation - Real-time captioning - Post-production language services Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Working Conditions and Physical Requirements - Punctual and reliable attendance - Ability to sit and/or stand at a desk and work with a computer for extended periods of time - Ability to sign using ASL for extended periods of time - Ability to lift and move equipment 30-50lbs - Flexibility with shifts, including day, night, weekend, and holiday shifts - At home employees require a high-speed internet connection and a confidential working space with a desk and chair - Workstation must have an Ethernet connection Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Mid-Market Account Executive drives net-new customer acquisition. This is a pure new-business role focused on outbound prospecting and closing net-new mid-market customers, with success measured by pipeline creation, deal velocity, and closed-won revenue. - Own the full sales cycle from prospecting to close for mid-market accounts - Identify, target, and engage decision-makers through outbound calls, email, social selling, and events - Build and maintain a strong pipeline of qualified opportunities - Close net-new customers while meeting or exceeding quarterly and annual revenue targets - Conduct discovery calls to uncover customer pain points and business needs - Position solutions effectively against competitive alternatives - Deliver compelling product demonstrations and value-based proposals - Negotiate pricing, terms, and contracts in line with company guidelines - Develop and execute a territory plan aligned with ideal customer profiles - Prioritize accounts based on revenue potential and likelihood to close - Maintain accurate forecasting and pipeline reporting in CRM - Partner with Sales Development, Marketing, Solutions Engineering, and Customer Success - Provide market feedback to product and leadership teams - Ensure smooth handoff of closed deals to onboarding and customer success - Other duties as assigned Qualifications - Minimum: 4 Year/Bachelor’s Degree - 3 years B2B sales experience, with at least 2+ years in a hunter or new-logo role - Proven success selling to mid-market customers (typically 100–1,000 employees) - Consistent history of meeting or exceeding quota Requirements - Strong outbound prospecting and pipeline generation skills - Experience managing a full sales cycle in a competitive environment - Proficiency with CRM tools (Salesforce or equivalent) - Hunter mindset with strong self-motivation and resilience - Excellent communication, negotiation, and storytelling skills - Ability to articulate ROI and business value - Strong time management and prioritization skills - Data-driven approach to pipeline and forecasting Benefits - Travel Requirements: 25-50% Working Conditions and Physical Requirements - Ability to sit and/or stand at a desk and work with a computer for extended periods of time - Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components - Regular and predictable attendance required Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Company Description Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. - Sorenson combines patented technology with human-centric solutions - We strive to increase accessibility and inclusion through communication solutions for all - Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve - We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The State and Local Government and Education Account Executive drives net-new customer acquisition across the Education and State & Local Government market. This role is focused on outbound prospecting, in-person territory engagement, and closing new business with school districts, higher education institutions, municipalities, and state and local government agencies. Qualifications - 4 Year/Bachelor’s Degree - 5 years B2B field sales experience with a strong emphasis on net-new logo acquisition with proven success closing deals in Education and/or State & Local Government (SLED) environments Requirements - Demonstrated ability to navigate public sector procurement processes, RFPs, and multi-stakeholder decision-making - Track record of consistently meeting or exceeding quota in competitive, complex sales cycles - Experience building pipeline through outbound prospecting and territory-based selling - Valid driver’s license and ability to travel regularly within territory - Strong CRM proficiency (Salesforce or equivalent) - Relentless hunter mindset with resilience and persistence - Strong executive-level presence and in-person communication skills - Ability to build trust quickly with Education and Government leaders - Strategic territory planning and disciplined execution - Excellent negotiation, forecasting, and deal orchestration capabilities Benefits - Travel Requirements: 25-50% Company Description Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. - As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. - We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. - Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. - We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Enterprise Account Executive drives net-new enterprise customer acquisition through in-person, territory-based selling. This role is focused on outbound prospecting, on-site meetings, and closing new business within an assigned geographic territory. This is a pure new-business role with success measured by pipeline creation, deal velocity, and closed-won revenue from net-new enterprise logos. Qualifications - 4 Year/Bachelor’s Degree - 5 years B2B field sales experience, with a strong emphasis on new logo acquisition - Proven success selling in a territory-based, face-to-face sales environment - Track record of consistently meeting or exceeding quota Requirements - Experience managing complex, multi-stakeholder sales cycles - Valid driver’s license and ability to travel regularly within territory - Proficiency with CRM tools (Salesforce or equivalent) - Strong hunter mentality with resilience and persistence - Excellent in-person communication, presentation, and negotiation skills - Ability to build trust quickly in face-to-face interactions - Strategic territory planning and execution skills - Strong organizational and forecasting discipline Benefits - Travel Requirements: Less than 25%, 25-50%, 50-75%, 75-100% Working Conditions and Physical Requirements - Ability to sit and/or stand at a desk and work with a computer for extended periods of time. - Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components. - Regular and predictable attendance required. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Company Description Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. - Leading language services provider combining patented technology with human-centric solutions. - Striving to increase accessibility and inclusion through communication solutions for all. - Impact vision and plan extends to enhancing generational wealth and inclusive workplaces. - Employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Mid Market Account Manager is responsible for managing and growing a portfolio of small to mid-market accounts by identifying customer needs, delivering tailored solutions, and building strong client relationships. They collaborate with internal teams to ensure customer satisfaction and account retention, analyze market trends and competitor activities to identify new business opportunities to maintain a competitive edge, and manage accurate sales forecasts and reports to meet or exceed revenue targets. Qualifications - 4 Year/Bachelor’s Degree - 3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically <1,000 employees) Requirements - Experience owning renewals and expansion revenue - Strong forecasting, pipeline management, and CRM skills - Experience selling SaaS or subscription-based solutions - Familiarity with MEDDICC, Challenger, SPIN, or similar sales methodologies - Experience supporting customers in fast-paced or price-sensitive segments - Customer-first, growth-oriented mindset - Strong communication and relationship-building abilities - Ability to articulate value and ROI clearly and simply - Excellent time management across a high-volume book of business - Data-driven and process-oriented approach Company Description Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. - As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. - We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. - Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. - We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.