The SSI Group, LLC.

Role Description The DevOps Operations Specialist plays a critical role in supporting the deployment, configuration, and operational integrity of SSI’s SaaS application environments. Reporting to the Manager of DevOps Operations, this role is responsible for executing software releases, managing environment configurations, and troubleshooting deployment-related issues. The Specialist serves as a key escalation point for internal teams, providing resolution support for complex, cross-functional issues. This position ensures high-quality deployments through collaboration with Engineering, QA, and IT, while contributing to the stability, performance, and efficiency of the production ecosystem. Duties and Responsibilities - Serve as a subject matter expert (SME) in configuration management, deployment processes, and environment maintenance across SSI’s SaaS platforms. - Execute and support the full release management lifecycle, including builds, automated tests, deployments, and documentation. - Contribute to the development and refinement of deployment processes by identifying opportunities for automation, efficiency, and scalability using existing tools and IaC frameworks. - Maintain and manage environmental configurations in coordination with infrastructure and engineering teams, including updates delivered through Infrastructure as Code (IaC). - Participate in planning and execution of application upgrades, patches, and service rollouts in alignment with DevOps Operations objectives. - Implement and maintain version control and software documentation for all environments to ensure accuracy, auditability, and traceability. - Collaborate with Product Engineering, Quality Control (QC), and IT to coordinate and deploy high-quality software releases across development, QA, staging, and production environments. - Administer and support the on-premise Azure DevOps platform, including user management, pipeline configuration, and permissions. - Create and configure new application environments, including provisioning of servers, application setup, and verification of system readiness. - Monitor release activities and escalate issues promptly; participate in post-deployment reviews to support continuous improvement efforts. - Perform proactive performance testing and assist with load and stress testing analysis for new releases and system changes. - Troubleshoot and resolve deployment-related issues including IIS configuration, app pool management, permission settings, and deployment scripts. - Ensure application consistency and deployment standards across web/app server farms and environments. - Maintain accurate checklists and inventories of deployed hardware, software, and environment configurations. - Identify and notify internal teams of outdated software versions that require decommissioning to ensure optimal system performance and security. - Troubleshooting complex unresolved client-facing problems when multiple support tiers are unable to resolve. - Track key operational metrics related to deployment cycles, system stability, and release quality; support team reporting and baseline development. - Document and publish changes to deployment processes and environment configurations as needed. - Assist with mentoring and onboarding of new team members by providing knowledge transfer and support on tools, processes, and systems. - Demonstrate professionalism, accountability, and leadership as a team contributor and cross-functional partner. - Adhere to organizational safety procedures, personnel policies, and security standards in all operational duties. - Mentors and develops the skills of new hires, along with existing team members on new & existing processes. - Acts as a positive role model in all aspects of professional performance. - Observes safety procedures and personnel policies. Qualifications - Coursework, internships, labs, or personal experience involving scripting, automation, cloud technologies, containers, Infrastructure as Code (IaC), or CI/CD pipelines is highly desirable. - Foundational understanding of DevOps concepts including CI/CD pipelines, Infrastructure as Code (IaC), automation, and configuration management. - Basic knowledge of containerization technologies such as Docker and orchestration platforms such as Kubernetes. - Exposure to scripting or automation using PowerShell, Bash, Python, or similar languages. - Familiarity with source control systems and version management concepts (Git, Azure DevOps, etc.). - Understanding of modern deployment methodologies including automated deployments, pipeline-driven releases, and environment promotion strategies. - Exposure to cloud and infrastructure concepts including virtual machines, networking, DNS, load balancing, certificates, and secrets management. - Basic understanding of Linux and Windows operating systems, including log review and service troubleshooting. - Familiarity with monitoring and observability platforms such as Grafana, Splunk, OpenSearch, Prometheus, or similar tools. - Understanding of troubleshooting methodologies and root cause analysis practices. - Ability to learn and adapt quickly in rapidly evolving technical environments. - Strong analytical and problem-solving skills with an automation-first mindset. - Ability to communicate technical issues clearly across development, QA, infrastructure, and operational teams. - Desire to continuously improve processes, reduce manual effort, and increase deployment reliability. - Familiarity prompting AI chatbots eg. CoPilot. - Proficient in supporting and troubleshooting post-deployment issues, including IIS configuration, application pool identity settings, host file adjustments, and related infrastructure elements. - Solid working knowledge of database technologies (e.g., Microsoft SQL Server); able to support deployment-related data operations and connectivity validation. - Demonstrated ability to analyze, debug, and resolve complex issues independently and under pressure. - Highly organized with the ability to manage multiple priorities, meet deadlines, and adapt to changing demands in a dynamic environment. - Strong work ethic with a commitment to completing tasks efficiently and accurately. - Proven ability to collaborate effectively across technical and non-technical teams; professional and approachable demeanor in cross-functional settings. - Excellent verbal and written communication skills, including the ability to document processes, create deployment guides, and present findings. - Skilled in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for communication, documentation, and reporting. - Effective at managing time, prioritizing tasks, and maintaining composure in high-pressure situations. - Capable of exercising independent judgment and making sound decisions without direct supervision. - Able to maintain professionalism when handling challenging individuals or situations. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. - Must be able to proficiently speak, read and write in English. Information Security and Data Protection - The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Experience and Education Requirements - Minimum Education Level: High School Diploma or GED required. - Preferred Education Level: Bachelor’s Degree in Computer Information Systems (CIS), Computer Science, Information Technology or related field preferred. - Minimum Years of Experience: At least 3 years experience in software development environment. - 3 years industry knowledge/experience in enterprise systems and product support. - Experience in installation and support of SSI applications. - Experience with Microsoft Server Operating Systems and Internet Information Server (IIS). - Experience with complex web applications. - Experience working in agile development environment. Benefits - Competitive salaries. - Excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation, and tuition reimbursement.

Role Description The Client Administrator is responsible for executing and supporting day-to-day client operations across SSI’s healthcare revenue cycle SaaS platforms. This role bridges client support and client management by ensuring accurate operational execution, reporting, and revenue cycle workflows. The Client Administrator translates client needs and support activities into structured operational workflows, ensuring consistency, data integrity, and performance improvement aligned to SSI’s A4 (Agile, AI, Automation, Architecture) model. Duties and Responsibilities - Operational Execution: - Execute daily tracking across eligibility (270/271), claims (837), rejections (277), and remittance (835). - Monitor operational performance and identify issues or anomalies. - Ensure timely and accurate processing of client transactions. - Revenue Cycle Knowledge: - Working knowledge of revenue cycle workflows in a provider setting. - Track client KPIs and investigate root cause issues. - Issue Resolution: - Support Client Support Specialists with issue investigation and resolution. - Perform deeper analysis on recurring or complex issues. - Coordinate with Client Manager for escalations. - Reporting and Business Intelligence: - Generate and maintain client reports, dashboards, and KPIs. - Analyze denial rates, rejection trends, and throughput metrics. - Provide actionable insights to Client Managers. - Client Coordination: - Participate in client calls to provide operational updates. - Track and complete follow-up actions from meetings. - Support preparation of QBRs and performance reviews. - A4 Continuous Improvement: - Identify opportunities for automation and workflow optimization. - Support implementation of ARC auto-corrections and rule enhancements. - Reduce repeat issues through process improvements. - Other duties as assigned. Qualifications - Demonstrated ability to analyze complex information, identify issues, and develop effective, practical solutions. - High level of precision and care in reviewing data, ensuring accuracy, completeness, and reliability. - Strong written and verbal communication skills, with the ability to collaborate effectively with internal teams and communicate confidently with clients. - Proven ability to organize work, manage time efficiently, and meet deadlines in a fast-paced environment. - Ability to manage multiple workflows and competing priorities simultaneously while maintaining quality and responsiveness. - Must be able to interact cordially and productively with co-workers in a team environment. - Ability to work under pressure and to prioritize. - Must be able to proficiently read and write in English. - Must possess effective communications skills with ability to handle difficult situations. - Must be able to make independent judgment decisions with minimal supervision. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Requirements - Minimum 4 Year / Bachelor's Degree in Healthcare Administration, Business Administration, or related field. - 3–5 years of experience in healthcare revenue cycle and provider operations. - 1 year of experience with reporting tools, Excel, and/or BI platforms. - 1 year of working knowledge of ANSI X12 EDI transactions (270/271, 837, 277, 835). - 1 year of familiarity with SaaS platforms, system configurations, and data workflows. Benefits - Competitive salaries. - Excellent benefits package including medical, dental, life/AD&D, LTD, vision. - 401(k) matching. - Paid vacation. - Tuition reimbursement.

Role Description The Senior Product Owner is responsible for driving the successful delivery of new products and enhancements across the product portfolio. This role serves as the bridge between business strategy and engineering execution—translating product vision and stakeholder input into actionable backlog items. By organizing and motivating cross-functional teams within an Agile, incremental delivery environment, the Senior Product Owner ensures that development efforts remain aligned with business priorities and deliver measurable value from concept through completion. Duties and Responsibilities - Translate product directives and customer needs into well-defined backlog items with clear acceptance criteria. - Serve as the primary source of product requirements for development teams, articulating both functional and non-functional expectations and the intended customer value. - Actively participate in all Agile ceremonies—including daily standups, sprint planning, reviews, and retrospectives—to ensure backlog items are in-scope, on-time, and of high quality. - Own and manage the product backlog, maintaining prioritization and ensuring a steady flow of groomed items ready for development. - Author, refine, and approve user stories, ensuring clarity and alignment with product goals. - Review technical documentation for accuracy and completeness. - Communicate product release contents and expected behaviors to stakeholders across Product Management, Development, Support, Services, Marketing, and Customers. - Champion Agile practices and contribute to advancing the organization’s Agile maturity. - Lead or participate in end-of-sprint demos to showcase product progress to stakeholders. - Provide regular updates on project status to leadership, identifying risks and recommending corrective actions as needed. - Drive release planning activities and ensure alignment with delivery timelines. - Create rich user stories and personas as needed to support development and user experience design. - Design and execute User Acceptance Testing (UAT) to validate product functionality and readiness. - Manage HR related responsibilities for any direct reports. - Assist with Quality Assurance and Client Support as needed. - Assist other team members and other development teams as needed. - Perform other job related duties as assigned. Qualifications - Strong working knowledge of Microsoft Office Suite. - Experience with Microsoft Azure DevOps and Team Foundation Server (TFS). - Familiarity with SQL Server Management Studio. - Understanding of SaaS product functionality and supporting technology environments. - Ability to translate product directives into actionable backlog items. - Skilled in writing rich user stories and creating user personas. - Experience designing and executing User Acceptance Testing (UAT). - Strong understanding of Agile methodologies and commitment to advancing Agile maturity. - Effective communicator with the ability to handle complex or sensitive situations. - Able to interact productively with cross-functional teams and stakeholders. - Capable of clearly articulating product capabilities and release content. - Excellent organizational and prioritization skills. - Adaptive in setting and negotiating priorities to resolve conflicts. - Strong problem-solving and independent decision-making abilities. - Ability to manage multiple tasks under pressure in a dynamic environment. - Ideally possesses working knowledge of Healthcare Revenue Cycle Management and Clearinghouse Operations. Requirements - Must be able to read and write proficiently in English. - Willingness to travel occasionally by automobile or airplane. - Demonstrates a growth mindset and ability to learn rapidly. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Experience and Education Requirements - Minimum 4 Year / Bachelor's Degree in Business Administration or Computer Science or relevant field of study. - At least 7 years of experience as a Product Owner, Business Analyst, or Scrum Master required. - 3-5 years of experience in Agile software development with Scrum methodology preferred. - Certified Scrum Product Owner (CPSO) certification is preferred. Benefits - Competitive salaries. - Excellent benefits package including medical, dental, life/AD&D, LTD, vision. - 401(k) matching. - Paid vacation. - Tuition reimbursement.

Role Description DevOps Process Analyst will enhance and optimize DevOps practices within our organization. This role will focus on analyzing, refining, and documenting DevOps processes, ensuring alignment with organizational goals, and supporting the seamless integration of development and operations workflows. As a DevOps Process Analyst, you will be instrumental in driving process improvements, fostering collaboration, and enabling the successful implementation of DevOps initiatives. Duties and Responsibilities - Process Analysis and Optimization: - Evaluate existing development and operations workflows to identify inefficiencies, bottlenecks, and areas for improvement. - Develop and recommend strategies for optimizing DevOps processes to enhance collaboration, reduce time-to-market, and increase operational efficiency. - Research and implement industry best practices, tools, and methodologies to standardize and improve workflows. - Cross-Functional Collaboration: - Partner with stakeholders across development, operations, quality assurance, and business teams to gather requirements and provide insights for process improvement. - Facilitate communication between teams to ensure alignment on goals, objectives, and best practices. - Act as a liaison to address concerns and ensure continuous engagement from all stakeholders. - Documentation and Reporting: - Create and maintain detailed process documentation, including workflows, standard operating procedures (SOPs), and change logs. - Develop dashboards and reporting mechanisms to provide visibility into DevOps performance metrics and progress on initiatives. - Deliver regular updates to management and stakeholders on process improvement efforts and outcomes. - DevOps Practices Implementation: - Support the implementation of automation tools, CI/CD pipelines, and monitoring systems to streamline workflows and enhance productivity. - Collaborate with teams to establish and enforce standards for code quality, deployment frequency, and system reliability. - Lead initiatives to integrate feedback loops and continuous learning into development and operations processes. - Continuous Improvement and Innovation: - Promote a culture of continuous improvement by identifying opportunities for innovation and process enhancement. - Provide guidance and mentorship to team members on best practices and methodologies. - Conduct training sessions and workshops to build team capabilities in DevOps processes and tools. - Risk and Issue Management: - Identify potential risks and dependencies within DevOps processes and propose mitigation strategies. - Work proactively to resolve issues and ensure seamless delivery of initiatives. - Other duties as assigned. Qualifications - Strong proficiency in the use of Microsoft Office, especially Excel. - Problem-solving and leadership skills. - Ability to independently identify project issues, determine appropriate actions to resolve the issues, and escalate appropriately. - Ability to work with limited supervision, make independent judgment decisions, and remain effective under pressure. - Project planning, risk management, time management, and other project management skills. - Experience in strategic planning, risk management, and/or change management. - Proficiency in project management software and tools. - Conflict resolution experience. - Ability to handle multiple tasks effectively. - Ability to work under pressure and to prioritize. - Excellent organizational skills. - Proficient in speaking, reading, and writing in English. - Ability to see clearly with or without corrective lenses and hear clearly with or without aids. - Ability to use hands, fingers, and wrists repetitively, using a computer keyboard and other office equipment, regularly. - Excellent written and verbal communication skills. - Ability to interact cordially and productively with co-workers in a team environment. Requirements - Bachelor's degree in related field required. - Minimum of 3 years of Revenue cycle or SSI product experience preferred. - Prior software project management experience a plus. - PMP Certification preferred. Benefits - Competitive salaries. - Excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation, and tuition reimbursement.

Role Description As a Software Engineer I, you will participate in the complete software development lifecycle—from design and architecture to system integration, usability, and delivery. You’ll collaborate closely with fellow engineers, product owners, and management to deliver high-quality, scalable SaaS solutions in a fast-paced, agile environment. This role emphasizes hands-on development, performance tuning, testing, and production support, while also adhering to best practices in security, privacy, and compliance. Duties and Responsibilities Essential Functions - Design, develop, test, and deliver new features and software applications. - Create and maintain technical documentation, including architectural designs and improvement proposals. - Analyze and tune application performance; proactively identify and address scalability and reliability risks. - Conduct code reviews and contribute to maintaining high-quality standards across the codebase. - Support release management to ensure smooth deployment and maintenance of production systems. - Investigate, debug, and resolve escalated production issues. - Write unit tests and contribute to automated testing strategies. - Design and implement logging, error-handling patterns, and performance monitoring dashboards. - Identify and optimize slow-performing SQL queries and system bottlenecks. - Participate in backlog grooming, sprint planning, and status updates to keep stakeholders informed. - Ensure compliance with corporate policies and federal regulations related to security, privacy, accessibility, and ethical AI use. Additional Duties - Support QA and client services teams as needed. - Assist other team members and other development teams as needed. - Perform other job-related duties as assigned. Qualifications - Strong analytical, troubleshooting, and problem-solving skills. - Ability to manage multiple tasks and meet deadlines under pressure. - Effective communicator with the ability to explain complex technical issues. - Proactive contributor and effective team player. - Detail-oriented and self-motivated with a commitment to excellence. - Capable of independent decision-making and task ownership. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers, and wrists, repetitively, using a computer keyboard and other office equipment, regularly. - Must be able to proficiently speak, read, and write in English. - Willing to travel occasionally as required. Requirements - Education: Bachelors Degree in Computer Science or relevant industry experience. - Preferred: Master’s degree in Computer Science or relevant industry experience. - Experience: A minimum of One (1) year of experience as a Software Engineer. - Knowledge of healthcare revenue cycle and electronic claims processing a plus. Information Security and Data Protection The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Benefits - Competitive salaries. - Excellent benefits package including medical, dental, life/AD&D, LTD, vision. - 401(k) matching. - Paid vacation. - Tuition reimbursement.

Role Description The Technical Triage Analyst serves as a key escalation point for Client Administrators, providing advanced technical analysis and resolution for complex support-related issues. This role focuses on accurately diagnosing issues at their source, identifying systemic and recurring problems, and driving long-term improvements through performance optimization and automation. The Technical Triage Analyst works cross-functionally to enable scalable, efficient service delivery in a healthcare IT environment. Duties and Responsibilities - Act as the primary escalation point for Client Administrators and frontline support teams for complex technical issues. - Perform in-depth technical triage to accurately diagnose root causes and ensure issues are resolved at the source, not merely remediated. - Analyze patterns, trends, and recurring issues to identify systemic problems affecting system reliability, performance, or usability. - Collaborate with Engineering, DevOps, Product, Client Relations, and other departments to coordinate resolution and prevent future incidents. - Recommend and support automation, tooling, and process improvements to reduce manual intervention and improve response times. - Monitor system behavior, logs, integrations, and data flows to proactively detect and resolve potential issues before client impact. - Create and maintain clear technical documentation, runbooks, and knowledge base articles to support scalable service delivery. - Support continuous improvement initiatives by contributing technical insights to process, platform, and workflow enhancements. - Ensure troubleshooting and resolutions align with healthcare compliance, data security, and privacy requirements. - Other duties as needed. Qualifications - Familiarity with healthcare technology platforms, workflows, and regulatory considerations (e.g., HIPAA). - Experience with logging, monitoring, or observability tools. - Exposure to automation, scripting, or workflow optimization. - Strong written and verbal communication skills, with the ability to explain technical concepts clearly. - Ability to prioritize issues effectively in a fast-paced, service-oriented environment. - Capable of working through ambiguity, prioritizing competing issues, and making sound decisions under pressure. - Ability to analyze complex data, workflows, and system interactions to identify patterns, trends, and root causes. - Diagnoses issues effectively, identifies root causes, and implements practical, timely solutions. - Partners collaboratively with stakeholders and delivers support with a service-oriented mindset. - Produces accurate, high-quality work through strong attention to detail and consistency. - Proactively identifies opportunities for continuous improvement and automation to enhance efficiency. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. - Must be able to proficiently speak, read and write in English. Information Security and Data Protection The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Experience and Education Requirements - Minimum: Bachelor’s Degree in Computer Science, Health Informatics, Information Technology, or a related field. - Strong understanding of systems, applications, integrations, and data flows in SaaS or enterprise platforms. - Demonstrated ability to analyze technical problems, identify root causes, and implement durable solutions. - Familiarity with healthcare technology platforms, workflows, and regulatory considerations (e.g., HIPAA). Benefits - Competitive salaries. - Excellent benefits package including medical, dental, life/AD&D, LTD, vision. - 401(k) matching. - Paid vacation. - Tuition reimbursement.

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology. Client Manager Job Code CM.181.002 FLSA Status Exempt Job Family Client Relations Cost Center 181 Purpose of Position The Client Manager is responsible for the day-to-day management, performance monitoring, and operational success of SSI clients within their assigned region. This role oversees success for client stakeholders, ensuring effective communication, issue resolution, and continuous improvement across revenue cycle and clearinghouse operations. The Client Manager works closely with internal technical, operational, and product teams to ensure that client workflows are optimized, issues are resolved efficiently, and performance metrics are consistently improving. This role requires a strong understanding of healthcare revenue cycle fundamentals, key performance indicators, and the ability to interpret operational and technical data to support client success and issue resolutions. Duties and Responsibilities Essential Functions - Client Relationship Management - Build strong working relationships with client operational teams and their leadership - Manage communication cadence including status on all SSRs, KPIS, action and project plans are progressing at the expected pace. - Ensure timely follow-up on all client inquiries and escalations based on the communication matrix. - Revenue Cycle Performance Monitoring - Maintain a working knowledge of revenue cycle workflows, processes and integration for all accounts. - Monitor and report on key client KPIs including denial rate, gross collection rate, AR days, and net collection rate - Identify performance trends and escalate concerns proactively through the escalation channels outlined in the client manager guide. Ensure all escalations are managed and responded to within the provided timeframes. - Support development of action plans to improve client performance - Assist in preparation of reporting for leadership and QBRs - Issue Resolution and Escalation Management - Track and manage client issues through resolution - Differentiate between operational issues and technical issues to assign to team members - Coordinate with technical operations, product teams, and support teams - Ensure root cause is identified, not just symptom resolution - Clearinghouse and Technical Coordination - Maintain technical working knowledge of clearinghouse workflows including 837, 277, 275, 835, and 270/271 - Assist clients in understanding rejections versus denials, with a clear understanding of ARC - Partner with technical teams to resolve mapping, transmission, and connectivity issues - Workflow and Process Improvement - Identify inefficiencies in client workflows for process improvements - Support movement from reactive, queue-based processes to proactive approaches - Recommend improvements to front-end data quality and claim submission processes - Data and Reporting Support - Review and interpret client reports and dashboards - Highlight key insights and trends - Ensure data accuracy and consistency - Cross-Functional Collaboration - Act as liaison between clients and internal teams - Ensure alignment across expectations, technical capabilities, and delivery Marginal Functions - Other duties as assigned. Skills, Knowledge, and Abilities - Deep expertise in revenue cycle management, including understanding of workflows, processes, and integration across accounts - Key Performance Indicator (KPI) Acumen – Demonstrated ability to understand, monitor, and apply KPIs to evaluate performance, identify trends, and support data‑driven decision‑making. - Analytical and Critical Thinking – Strong capability to analyze complex data, identify patterns and root causes, and translate findings into actionable insights. - Healthcare Financial and Technical Knowledge – Working knowledge of healthcare financial concepts, revenue cycle processes, and related technical systems or data structures. - Effective Communication – Ability to clearly communicate complex information to diverse audiences through written, verbal, and presentation skills, and collaborate effectively across teams. - Organizational and Execution Excellence – Proven ability to prioritize work, manage multiple initiatives, and execute tasks accurately and efficiently within established timelines. - Must be able to interact cordially and productively with co-workers in a team environment. - Ability to work under pressure and to prioritize. - Must be able to proficiently read and write in English. - Must possess effective communications skills with ability to handle difficult situations. - Must be able to make independent judgment decisions with minimal supervision. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Information Security and Data Protection The SSI Security-First Mindset Information security and data protection is a shared responsibility – codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. The Five Pillars of the SSI Security-First Mindset: - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Experience and Education Requirements Education Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree Bachelor's degree in Healthcare Administration, Business Administration, or related field. Preferred Graduate Degree MBA preferred. Years of Experience Minimum Years of Experience Comments 6-10 years 6 to 10 years of experience in healthcare revenue cycle, clearinghouse operations, or provider healthcare FinTech. 1 year Working knowledge of revenue cycle workflows and healthcare KPIs. Deep understanding of revenue cycle management Certifications Min/Preferred Certification Description A combination of experience and advanced education may be substituted. Background checks and drug test required. Acknowledgement I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position. Employee's Signature Date __________________________________ ______________________ Supervisor Signature Date __________________________________ ______________________ SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology. Client Technical Manager Job Code CTM.181.002 FLSA Status Exempt Job Family Client Relations Cost Center 181 Purpose of Position The Client Technical Manager is responsible for leading the team on intake, prioritization, investigation, and resolution of complex client issues across the SSI Enterprise System. This role owns root cause analysis and ensures that issues are not only resolved but systematically eliminated through coordination with DevOps and Product Engineering (PE). This position serves as the central command point between client-facing teams, technical operations, and engineering, ensuring rapid resolution, transparency, and continuous improvement aligned to the A4 operating model: Agile, AI, Automation, and Architecture. Duties and Responsibilities Essential Functions - Issue Intake and Triage Management - Own enterprise-wide client issue triage process across clearinghouse and EDI transactions - Works collaboratively with Client Relations teams - Lead daily triage huddles for issue review and prioritization - Ensure accurate intake, categorization, and routing of issues - Root Cause Analysis and Resolution Ownership - Lead deep-dive root cause analysis for high-impact or recurring issues - Ensure issues are resolved to root cause, not symptom - Documentation and reporting on resolutions - DevOps and Product Engineering Liaison - Act as liaison between client operations and DevOps/PE teams - Translate issues into actionable technical requirements - Participate in sprint planning and backlog prioritization - Ensure closed-loop communication to stakeholders - Operational Intelligence and Trend Analysis - Analyze issue patterns across tickets and escalations - Identify systemic risks and automation opportunities - Develop dashboards and reporting with analytics teams - Client Impact and Communication - Support escalations with clear technical communication - Provide updates on issue status, timelines, and root causes - Process Improvement and Automation - Design triage workflows to reduce resolution time - Identify automation opportunities in issue management - Partner with AI teams for predictive detection - A4 Alignment (Agile, AI, Automation, Architecture): - Agile: Integrates triage into sprint cycles - AI: Enables predictive detection - Automation: Reduces manual effort - Architecture: Drives systemic improvements Marginal Functions - Other duties as assigned. Skills, Knowledge, and Abilities - Root Cause Analysis Orientation – Ability to identify and address underlying issues rather than applying short‑term or surface‑level fixes. - Operational Ownership and Accountability – Demonstrated ownership of outcomes, with accountability for driving initiatives through to successful completion. - Technical Translation and Cross‑Functional Leadership – Proven ability to translate technical concepts into business‑relevant insights and lead collaboration across functional teams. - Data‑Driven Decision Making – Strong reliance on data, metrics, and analysis to inform decisions, prioritize actions, and measure results. - Continuous Improvement Mindset – Commitment to ongoing process improvement, operational efficiency, and adoption of best practices. - Strong Analytical and Communication Skills – Ability to analyze complex information and communicate findings clearly and effectively to varied audiences. - Must be able to interact cordially and productively with co-workers in a team environment. - Ability to work under pressure and to prioritize. - Must be able to proficiently read and write in English. - Must possess effective communications skills with ability to handle difficult situations. - Must be able to make independent judgment decisions with minimal supervision. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Information Security and Data Protection The SSI Security-First Mindset Information security and data protection is a shared responsibility – codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. The Five Pillars of the SSI Security-First Mindset: - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Experience and Education Requirements Education Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree Bachelor's degree in Bachelor’s degree in Information Technology, Healthcare Administration, or related field Years of Experience Minimum Years of Experience Comments 7+ years 7+ years in healthcare IT or revenue cycle management 1 year Strong knowledge of EDI transactions (837, 835, 277, 270/271, 278) 1 year Experience with incident management and DevOps collaboration. Certifications Min/Preferred Certification Description A combination of experience and advanced education may be substituted. Background checks and drug test required. Acknowledgement I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position. Employee's Signature Date __________________________________ ______________________ Supervisor Signature Date __________________________________ ______________________ SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology. Business Analyst Job Code BA.181.002 FLSA Status Exempt Job Family Client Relations Cost Center 181 Purpose of Position The Business Analyst plays a critical role in transforming data into actionable insights that drive client performance and operational decision‑making within a healthcare revenue cycle environment. This role is responsible for tracking and analyzing key performance indicators (KPIs), developing dashboards and reports, and delivering clear, meaningful insights to internal stakeholders and client‑facing teams. The ideal candidate combines strong analytical skills with the ability to translate complex data into practical business recommendations. Duties and Responsibilities Essential Functions - KPI & Performance Analytics - Define, track, and maintain key performance indicators related to healthcare revenue cycle operations, client outcomes, and internal performance. - Analyze trends, variances, and performance drivers to identify risks, opportunities, and improvement areas. - Partner with operations, client relations, and leadership to ensure KPI definitions and targets align with business objectives. - Reporting & Dashboards - Design, build, and maintain dashboards and recurring reports for internal leadership and client facing teams. - Ensure reporting is accurate, timely, and presented in a clear, consumable format for non technical audiences. - Continuously improve reporting tools and visualizations to enhance usability and insight. - Client & Operational Insights - Provide data driven insights to support client performance reviews, operational discussions, and strategic planning. - Translate analytical findings into clear narratives, summaries, and recommendations that inform decision making. - Support client escalations or performance investigations through targeted analysis. - Data & Systems Collaboration - Leverage Salesforce CRM and related data sources to support reporting and performance analysis. - Collaborate with technical, data, and operational teams to ensure data integrity, consistency, and reliability. - Assist in identifying data gaps, process inefficiencies, and opportunities for automation or enhancement. - Ad Hoc Analysis & Support - Conduct special analyses as requested by leadership or cross functional partners. - Support internal initiatives related to performance optimization, process improvement, and operational transparency. Marginal Functions - Other duties as assigned. Skills, Knowledge, and Abilities - Strong analytical and critical‑thinking skills with the ability to interpret complex datasets. - Demonstrated ability to translate data into actionable insights and executive‑level summaries. - Ability to synthesize data into clear, concise insights - Strong written and verbal communication skills - Critical thinking and problem‑solving ability - Ability to collaborate across technical and non‑technical teams - Comfort working independently and managing multiple priorities - Must be able to interact cordially and productively with co-workers in a team environment. - Ability to work under pressure and to prioritize. - Must be able to proficiently read and write in English. - Must possess effective communications skills with ability to handle difficult situations. - Must be able to make independent judgment decisions with minimal supervision. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Information Security and Data Protection The SSI Security-First Mindset Information security and data protection is a shared responsibility – codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. The Five Pillars of the SSI Security-First Mindset: - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Experience and Education Requirements Education Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree Bachelor’s degree in Business, Analytics, Healthcare Administration, Finance, or a related field required. Years of Experience Minimum Years of Experience Comments 3+ years 3+ years of experience in a business analyst, data analyst, or performance analytics role (healthcare or revenue cycle experience strongly preferred). 1 year Experience working with CRM systems; Salesforce experience strongly preferred. Proficiency in reporting and analysis tools (e.g., Excel, BI tools, dashboards). Certifications Min/Preferred Certification Description A combination of experience and advanced education may be substituted. Background checks and drug test required. Acknowledgement I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position. Employee's Signature Date __________________________________ ______________________ Supervisor Signature Date __________________________________ ______________________ SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology. Director, Client Operations Job Code DCO.183.002 FLSA Status Exempt Job Family Client Relations Cost Center 183 Purpose of Position The Client Operations Director owns all operational functions that support client success, with a focus on operational intelligence, governance, and disciplined execution aligned to the A4 framework. This role ensures consistency across processes, data, and decision‑making while driving efficiency, compliance, and continuous improvement through analytics, automation, and cross‑functional coordination. This leader serves as the operational backbone of the client organization—translating strategy into execution, ensuring accountability through KPIs, and enabling scalable, high‑quality client operations. Duties and Responsibilities Essential Functions - Operational Leadership & Governance - Own and oversee all operational functions supporting client success, ensuring alignment to A4 principles. - Establish, maintain, and enforce operational policies, procedures, and governance standards. - Ensure consistent execution of processes across teams and client segments. - Business Analytics & Performance Management - Lead business analytics, reporting, and KPI governance across client operations. - Define, monitor, and evolve operational performance metrics to drive transparency and accountability. - Provide actionable insights to executive leadership to support data‑driven decision‑making. - SSR & Work Intake Management - Oversee SSR (Service Support Request) intake, prioritization, and execution. - Ensure SSR processes are standardized, well‑governed, and aligned to client and organizational priorities. - Partner with functional leaders to balance demand, capacity, and service quality. - Compliance & Risk Management - Ensure compliance with all applicable regulatory, contractual, and internal requirements. - Partner closely with Compliance, Legal, and Information Security teams to mitigate operational risk. - Support audits and client inquiries related to operational performance and controls. - Operational Excellence, Automation & AI - Drive operational efficiency through process improvement, automation, and AI‑enabled solutions. - Identify opportunities to reduce manual effort, increase scalability, and improve turnaround times. - Partner with Product, Engineering, and AI teams to operationalize new capabilities. - Cross‑Functional Coordination - Coordinate operational support across Product, Client Relations, Professional Services, IT, Data, and other internal teams. - Serve as a central point of alignment for operational execution impacting client delivery. - Ensure smooth handoffs, clear ownership, and consistent communication across functions. Marginal Functions - Other duties as assigned. Skills, Knowledge, and Abilities - Deep Revenue Cycle Expertise – Extensive knowledge of end‑to‑end healthcare revenue cycle operations, including payer interactions, reimbursement workflows, and regulatory considerations. - KPI and EDI Proficiency – Strong understanding of key performance indicators and EDI transactions, with the ability to interpret metrics, assess trends, and ensure data accuracy across workflows. - Healthcare Financial and Technical Acumen – Solid grasp of healthcare financial concepts combined with technical awareness of systems, data structures, and transaction flows that support revenue cycle performance. - Proven experience with process improvement, automation, and operational scaling. - Strong background in governance, compliance, and operational risk management. - Demonstrated leadership experience managing cross‑functional teams and complex workflows. - Ability to translate strategy into disciplined execution while operating in a fast‑paced, evolving environment. - Must be able to interact cordially and productively with co-workers in a team environment. - Ability to work under pressure and to prioritize. - Must be able to proficiently read and write in English. - Must possess effective communications skills with ability to handle difficult situations. - Must be able to make independent judgment decisions with minimal supervision. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Information Security and Data Protection The SSI Security-First Mindset Information security and data protection is a shared responsibility – codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. The Five Pillars of the SSI Security-First Mindset: - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Experience and Education Requirements Education Min/Preferred Education Level Description Minimum 4 Year / Bachelor’s Degree Bachelor’s degree in Business Administration, Healthcare Administration, or related field required. Preferred Graduate Degree MBA preferred. Years of Experience Minimum Years of Experience Comments 10+ years 10+ years of experience in healthcare operations, revenue cycle, or healthcare technology environments. Strong knowledge of data analytics, reporting, and KPI frameworks. Demonstrated leadership experience managing cross‑functional teams and complex workflows. Certifications Min/Preferred Certification Description A combination of experience and advanced education may be substituted. Background checks and drug test required. Acknowledgement I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position. Employee's Signature Date __________________________________ ______________________ Supervisor Signature Date __________________________________ ______________________ SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.