Availity

• Lead enterprise cybersecurity and technology risk programs • Develop and execute a multi-year cybersecurity strategy • Set enterprise security vision, priorities, policies, standards, and accountability • Ensure security is integrated into core technology capabilities • Own enterprise security audit and assurance strategy • Serve as principal cybersecurity advisor to CTO and executive leadership • Establish a consistent security model across multiple cloud providers • Lead significant cyber incident response and recovery

• Documentation, development, and maintenance of cloud implementations with a focus on the network infrastructure • Hands-on coding and implementation of designs provided by Cloud Architects and Security Teams • Aid Cloud Operations team in supporting Availity in AWS • Development and operational work to support a multi-cloud environment • Engineering and support of multi-cloud and on-premises infrastructure • Observability and reporting of network related infrastructure • Working in AWS CLI and GitLab to orchestrate builds • Monitoring JIRA throughout the sprint cycle • Participate in daily stand ups and status check in meetings • Builds and maintain infrastructure as code • Write technical specifications and thorough documentation of work • Collaborate with Cloud Architects and business partners to confirm time and resource estimates • Support escalation incidents and on-call duty requirements • Working and collaborating in a predominantly remote workplace

• Deliver high-quality technology products and services • Ensure products meet regulatory requirements and customer satisfaction • Proactively identify and mitigate risks • Implement robust quality systems and foster continuous improvement • Create scalable and maintainable test frameworks • Collaborate with developers, product managers, and stakeholders for comprehensive test coverage • Analyze test results and provide reports • Maintain records of tests, inspections, and QA activities for compliance • Develop test plans, test scenarios, and test cases based on requirements • Participate in planning and refinement meetings • Share knowledge and mentor junior engineers • Validate and document completion of testing and development processes

• Provide direction and leadership to the Digital User Experience team • Responsible for the delivery and operational stability of corporate endpoint platforms and applications • Champion process improvements and build relationships with key stakeholders • Solve business problems through digital transformation and implement new technologies • Participate in overall business planning and technology vision • Manage multiple projects within and across teams

• Lead definition and execution of test strategy within a Scrum team • Drive quality outcomes by identifying risks early and ensuring testability of solutions • Lead automation strategy including framework design and integration into CI/CD pipelines • Identify and mitigate systemic quality risks, collaborating across teams • Mentor and guide engineers in automation practices and test strategy • Contribute to best practices for testing and quality engineering

• Performing privacy incident intake, logging, categorization, and tracking (e.g., NPD processes) • Documenting details of suspected or confirmed non-permitted disclosures of PHI in accordance with defined procedures • Performing initial triage of incidents using established guidelines to support proper classification and routing • Escalating incidents to appropriate privacy, legal, or security personnel based on defined criteria • Maintaining accurate and complete incident records to support investigation, reporting, and audit activities • Supporting monitoring and reporting of data privacy compliance across processes, policies, and systems • Assisting in maintaining the enterprise privacy program, including documentation, tracking, and reporting activities • Assisting in gathering information and maintaining records for incident investigations and regulatory reporting • Supporting audit and assessment activities, including evidence collection, documentation, and tracking remediation actions • Assisting in maintaining privacy policies, procedures, and standards • Tracking and monitor privacy risks, issues, and action items to help ensure timely resolution • Conducting research on HIPAA and applicable state privacy laws and support interpretation for business use cases • Collaborating with internal stakeholders to support implementation of privacy requirements in business processes • Contributing to privacy training, awareness, and communication efforts

Role Description As a Senior ServiceNow Engineer, you will be responsible for designing, developing, and implementing enterprise-grade ServiceNow solutions while ensuring a compliant, secure, and performant platform. You will work closely with the Product Manager and development team to translate business requirements into robust technical solutions. This role requires deep technical expertise in the ServiceNow platform, strong scripting skills, business acumen, and the ability to translate complex requirements into scalable, automated solutions aligned with organizational goals. Roles & Responsibilities - Design, develop, and maintain ServiceNow applications, modules, platform, and integrations in a Fed Ramp environment. - Translate business outcomes into technical specifications and workflows. - Define development, security, documentation, and system health standards and practices, ensuring they are communicated, understood, monitored, and adhered to. - Manage regular patch and upgrade planning, scheduling, and implementation. - Lead quality assurance efforts including test planning, execution, and defect resolution. - Ensure platform stability through health scan monitoring and remediation, instance observer statistics evaluations, and continual management of overall instance performance. - Ensure vendor support is actively working on documented issues, driving to resolution. - Mentor junior developers and ensure adherence to coding and documentation standards. - Perform system administration tasks including user access, security roles, and platform upgrades. - Conduct code reviews and enforce best practices in development and testing. - Provide on-call production management support to ensure ServiceNow incidents are mitigated within company SLA standards. - Foster clear and professional communication with stakeholders at every organizational tier. - Stay current with ServiceNow releases and recommend enhancements to improve platform capabilities. Key Responsibilities - Design, develop, and customize ServiceNow applications across modules such as ITSM, ITOM, IRM/GRC, CSM, and more within a Fed Ramp environment. - Build complex workflows, business rules, UI policies, data policies, client/server scripts, and automation rules using Flow Designer. - Develop robust integrations using REST/SOAP APIs, MID Servers, Integration Hub, and third-party connectors (e.g., Microsoft, AWS, Azure, Jira, etc.). - Maintain and enhance ServiceNow CMDB health and discovery capabilities using ITOM modules. - Lead DevOps implementation for ServiceNow (CI/CD pipelines, Automated Testing Framework (ATF), Git integration). - Participate in workshops and requirement-gathering sessions with cross-functional teams to align platform features with business outcomes. - Identify gaps, inefficiencies, and opportunities for process improvement through automation and digitization using the ServiceNow platform. - Prepare detailed documentation for workflows, architecture diagrams, data models, and user guides. - Ensure platform compliance with IT security, data privacy, and audit requirements. Qualifications - Bachelor’s degree in computer science, Information Systems, or a related technical field, or equivalent years of progressive hands-on experience showing continued levels of ownership and accountability. - Strong verbal and written communication skills. - 8+ years of progressive experience in ServiceNow development and platform architecture. - Exceptional knowledge of configuration management, the ServiceNow CMDB, and CSDM. - Hands-on experience with ITSM, ITOM, IRM/GRC, HRSD, CSM, and/or custom scoped applications. - Proven experience in Agile or Scrum methodology. - Strong scripting skills in JavaScript, Glide API, and knowledge of front-end technologies (HTML, CSS, AngularJS). - Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence. - Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers. - Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces. - Basic understanding of data modeling, process automation, and platform scalability strategies. - Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders and executives. - Strong problem-solving skills and a proactive approach to platform improvements. - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Application Developer (CAD). Preferred Attributes - Ability to take ownership of end-to-end project execution, engaging team members, leadership, and stakeholders as needed. - Curious mindset with a continuous learning attitude, staying updated with the latest ServiceNow releases and platform innovations. - Experience in handling enterprise-level ServiceNow upgrades and release readiness testing. Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote-first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Role Description - We are looking for a strong Product Manager to own and drive key product initiatives within the Payment Accuracy domain. - This role will focus on building scalable, reliable, data-driven product capabilities that help reduce claim errors, prevent avoidable denials, improve payment accuracy, reduce operational rework, and deliver measurable value for payers and providers. - The ideal candidate is not just a backlog manager or delivery coordinator, but someone who can understand complex healthcare workflows, identify real customer and business problems, define clear product outcomes, collaborate deeply with engineering and cross-functional teams, and drive measurable impact. - This role requires strong product judgement, healthcare domain curiosity, technical fluency, data orientation, stakeholder leadership, and the ability to operate in ambiguity. - The Product Manager will be expected to own outcomes from discovery through delivery, launch, adoption, and continuous improvement. Qualifications - 10+ years of overall professional experience, with 5+ years in Product Management, Product Owner, Lead Business Analyst, or similar product-focused roles. - Proven experience owning complex product initiatives end-to-end. - Experience in U.S. healthcare, payer/provider workflows, claims, payment integrity, payment accuracy, revenue cycle, clearinghouse, health-tech, or another complex regulated B2B/SaaS domain. - Strong ability to translate ambiguous business and customer problems into clear product outcomes, requirements, priorities, and execution plans. - Strong Agile/Scrum experience, including roadmap planning, backlog management, user stories, acceptance criteria, sprint collaboration, release planning, and stakeholder communication. - Ability to work with engineering teams on technical workflows, APIs, data flows, rule logic, integrations, dependencies, and trade-offs. - Strong data orientation and ability to define metrics, interpret data, validate hypotheses, and measure product impact. - Excellent written and verbal communication skills. - Strong stakeholder management skills across technical, business, operational, and leadership audiences. - Ability to operate with autonomy, urgency, accountability, and sound judgement. - Comfortable working with distributed teams across India and U.S. time zones. Requirements - Experience with claims editing, payment integrity, payment accuracy, denial prevention, claim validation, payer operations, provider workflows, EDI/X12, or healthcare APIs. - Experience with platform products, workflow products, SaaS products, developer-facing APIs, analytics products, or operational tooling. - Exposure to AI-assisted workflows, automation, agentic tools, or process optimisation. - Experience defining product metrics, dashboards, ROI models, customer-value frameworks, or operational efficiency measures. - Familiarity with Jira, Confluence, SQL, Power BI, QuickSight, Pendo, Postman, Swagger/OpenAPI, or similar product, data, and API tools. - Experience working with global or distributed engineering teams. - Experience supporting product marketing, sales enablement, customer success, pricing, packaging, or enterprise product launches. - Experience in regulated environments where reliability, auditability, privacy, security, and operational readiness are important. Benefits - Remote-first work environment with camera/video capability to simulate the office environment. - Fosters a collaborative and open culture where communication and engagement are central to success. - Enhances security and protects sensitive company information through video participation.

• Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management. • Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact. • Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution. • Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team. • Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts. • Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying). • Representing the customer internally and ensuring alignment between client needs and organizational priorities.

• Leading post-sales healthcare implementations. • Ensuring customers move efficiently from contract signature through delivery in a complex environment. • Managing multiple concurrent implementations and coordinating cross-functional dependencies. • Analyzing project, program, and operational data. • Determining optimal mix of resources and sequencing of projects. • Relating to customers at the project and executive level. • Preparing and presenting program status to stakeholders. • Traveling to the client site as needed (less than 25%)