Availity

• Lead and support the implementation of Ironclad software, including configuration, template customization, workflow creation, and data migration • Serve as product owner for Ironclad workflows, including intake design, launch forms, conditional routing, approval logic, template updates, signature steps, archive steps, workflow testing, release management, and post-launch enhancements • Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform • Improve the utilization and optimization of Ironclad within the organization • Implement and manage the contract repository within Ironclad • Provide advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform • Collaborate with Ironclad’s support team to address complex technical problems • Assist in the integration of Ironclad with other enterprise systems through APIs and custom connectors • Develop and maintain custom workflows, templates, and forms within Ironclad • Monitor system performance and manage system upgrades with IT teams

Role Description Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India! We are seeking a seasoned Solution Architect to provide technical leadership and architectural direction across Epro's strategic engineering initiatives. This role will be responsible for designing scalable, secure, and cloud-native solutions while driving platform modernisation, engineering excellence, and alignment with business objectives. The architect will serve as a key technical partner to Engineering Managers, Product Owners, Principal Engineers, and delivery teams, ensuring sustainable architecture decisions and successful execution of high-impact programs. Key Responsibilities - Define and drive architecture strategy for enterprise-scale healthcare platforms and services. - Lead solution design for cloud-native applications, APIs, distributed systems, and integration platforms. - Establish architecture standards, reusable reference patterns, and engineering best practices across teams. - Partner with engineering leadership to support platform modernisation, cloud adoption, and technology transformation initiatives. - Ensure solutions meet scalability, reliability, security, compliance, and operational excellence requirements. - Collaborate with product and engineering teams to balance business priorities with long-term architectural sustainability. - Provide technical guidance and mentorship to Principal Engineers, Senior Engineers, and development teams. - Drive architecture reviews, design governance, and technology evaluation processes. - Support engineering teams in performance optimisation, observability, resiliency, and cost-efficient cloud operations. - Work closely with Security and Compliance teams to ensure HIPAA, PHI, and PII requirements are incorporated into solution design. Qualifications - 12+ years of engineering experience with significant experience in enterprise architecture and distributed systems. - Strong expertise in AWS/Azure cloud platforms, microservices, event-driven architectures, APIs, and modern integration patterns. - Experience leading architecture for large-scale SaaS platforms. - Proven track record of driving cloud migration, platform modernisation, and engineering transformation initiatives. - Strong stakeholder management and cross-functional collaboration skills. - Experience mentoring senior engineers and influencing technical direction across multiple teams. Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Role Description We are seeking a Senior Software Engineer with strong experience in building and scaling cloud-native, microservices-based applications. You will be a key contributor to the design, development, and delivery of backend systems, working closely with architects, product managers, and other engineers to build reliable and high-performance solutions. Experience in the healthcare domain is a plus, particularly in environments that require high standards for security, compliance, and data integrity. Responsibilities - Design, develop, and maintain microservices using Java - Build and deploy cloud-native applications on AWS, utilizing services such as EKS and S3 - Containerize applications using Docker and deploy them via Kubernetes (EKS) - Develop and optimize data persistence layers using Aurora (PostgreSQL) and PostgreSQL - Implement caching and performance optimizations using Redis - Write, maintain, and review high-quality, scalable, and maintainable code - Collaborate with cross-functional teams to translate business and functional requirements into technical solutions - Participate in architecture discussions and contribute to technical decision-making - Support CI/CD pipelines; experience with GitLab CI/CD is a plus - Troubleshoot production issues and improve system reliability and performance - Follow best practices for security, scalability, and observability Qualifications - 5–8 years of professional software engineering experience - Strong proficiency in Java and backend development - Hands-on experience building front-end applications using React or Angular - Hands-on experience building microservices and RESTful APIs - Experience with AWS cloud services, especially EKS and S3 - Practical experience with Docker and containerized deployments - Solid experience with relational databases, preferably Aurora (PostgreSQL) or PostgreSQL - Experience with Redis or similar caching technologies - Strong understanding of object-oriented design, data structures, and distributed systems - Experience working in Agile or Scrum environments - Good communication skills and the ability to work collaboratively in a team Preferred Qualifications - Experience with Terraform or other Infrastructure as Code tools - Experience with GitLab CI/CD or similar CI/CD platforms - Prior experience in the healthcare domain (HIPAA, HL7, FHIR, etc.) - Exposure to cloud security and compliance best practices Benefits - Competitive salary and bonus structure - Generous total wellbeing packages including company-sponsored insurance coverages, outpatient care, preventive health checks, and Employee Assistance Programs (EAP) - 24 days of paid time off to all full-time associates + 12 paid holidays - Paid Parental Leave (as per Maternity Act and internal paternity time off policy) for both moms and dads, both birth parents and adoptive parents - Flexible working environment - 1-on-1 sessions with supervisors or managers to facilitate transparency and growth - Access to Availity events for all associates - Work/life balance initiatives including recreational activities at the office - Free coffee and tea for office-based associates, along with subsidized food Video Camera Usage Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote-first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information.

• Lead enterprise cybersecurity and technology risk programs • Develop and execute a multi-year cybersecurity strategy • Set enterprise security vision, priorities, policies, standards, and accountability • Ensure security is integrated into core technology capabilities • Own enterprise security audit and assurance strategy • Serve as principal cybersecurity advisor to CTO and executive leadership • Establish a consistent security model across multiple cloud providers • Lead significant cyber incident response and recovery

• Documentation, development, and maintenance of cloud implementations with a focus on the network infrastructure • Hands-on coding and implementation of designs provided by Cloud Architects and Security Teams • Aid Cloud Operations team in supporting Availity in AWS • Development and operational work to support a multi-cloud environment • Engineering and support of multi-cloud and on-premises infrastructure • Observability and reporting of network related infrastructure • Working in AWS CLI and GitLab to orchestrate builds • Monitoring JIRA throughout the sprint cycle • Participate in daily stand ups and status check in meetings • Builds and maintain infrastructure as code • Write technical specifications and thorough documentation of work • Collaborate with Cloud Architects and business partners to confirm time and resource estimates • Support escalation incidents and on-call duty requirements • Working and collaborating in a predominantly remote workplace

• Deliver high-quality technology products and services • Ensure products meet regulatory requirements and customer satisfaction • Proactively identify and mitigate risks • Implement robust quality systems and foster continuous improvement • Create scalable and maintainable test frameworks • Collaborate with developers, product managers, and stakeholders for comprehensive test coverage • Analyze test results and provide reports • Maintain records of tests, inspections, and QA activities for compliance • Develop test plans, test scenarios, and test cases based on requirements • Participate in planning and refinement meetings • Share knowledge and mentor junior engineers • Validate and document completion of testing and development processes

• Provide direction and leadership to the Digital User Experience team • Responsible for the delivery and operational stability of corporate endpoint platforms and applications • Champion process improvements and build relationships with key stakeholders • Solve business problems through digital transformation and implement new technologies • Participate in overall business planning and technology vision • Manage multiple projects within and across teams

• Lead definition and execution of test strategy within a Scrum team • Drive quality outcomes by identifying risks early and ensuring testability of solutions • Lead automation strategy including framework design and integration into CI/CD pipelines • Identify and mitigate systemic quality risks, collaborating across teams • Mentor and guide engineers in automation practices and test strategy • Contribute to best practices for testing and quality engineering

• Performing privacy incident intake, logging, categorization, and tracking (e.g., NPD processes) • Documenting details of suspected or confirmed non-permitted disclosures of PHI in accordance with defined procedures • Performing initial triage of incidents using established guidelines to support proper classification and routing • Escalating incidents to appropriate privacy, legal, or security personnel based on defined criteria • Maintaining accurate and complete incident records to support investigation, reporting, and audit activities • Supporting monitoring and reporting of data privacy compliance across processes, policies, and systems • Assisting in maintaining the enterprise privacy program, including documentation, tracking, and reporting activities • Assisting in gathering information and maintaining records for incident investigations and regulatory reporting • Supporting audit and assessment activities, including evidence collection, documentation, and tracking remediation actions • Assisting in maintaining privacy policies, procedures, and standards • Tracking and monitor privacy risks, issues, and action items to help ensure timely resolution • Conducting research on HIPAA and applicable state privacy laws and support interpretation for business use cases • Collaborating with internal stakeholders to support implementation of privacy requirements in business processes • Contributing to privacy training, awareness, and communication efforts

Role Description As a Senior ServiceNow Engineer, you will be responsible for designing, developing, and implementing enterprise-grade ServiceNow solutions while ensuring a compliant, secure, and performant platform. You will work closely with the Product Manager and development team to translate business requirements into robust technical solutions. This role requires deep technical expertise in the ServiceNow platform, strong scripting skills, business acumen, and the ability to translate complex requirements into scalable, automated solutions aligned with organizational goals. Roles & Responsibilities - Design, develop, and maintain ServiceNow applications, modules, platform, and integrations in a Fed Ramp environment. - Translate business outcomes into technical specifications and workflows. - Define development, security, documentation, and system health standards and practices, ensuring they are communicated, understood, monitored, and adhered to. - Manage regular patch and upgrade planning, scheduling, and implementation. - Lead quality assurance efforts including test planning, execution, and defect resolution. - Ensure platform stability through health scan monitoring and remediation, instance observer statistics evaluations, and continual management of overall instance performance. - Ensure vendor support is actively working on documented issues, driving to resolution. - Mentor junior developers and ensure adherence to coding and documentation standards. - Perform system administration tasks including user access, security roles, and platform upgrades. - Conduct code reviews and enforce best practices in development and testing. - Provide on-call production management support to ensure ServiceNow incidents are mitigated within company SLA standards. - Foster clear and professional communication with stakeholders at every organizational tier. - Stay current with ServiceNow releases and recommend enhancements to improve platform capabilities. Key Responsibilities - Design, develop, and customize ServiceNow applications across modules such as ITSM, ITOM, IRM/GRC, CSM, and more within a Fed Ramp environment. - Build complex workflows, business rules, UI policies, data policies, client/server scripts, and automation rules using Flow Designer. - Develop robust integrations using REST/SOAP APIs, MID Servers, Integration Hub, and third-party connectors (e.g., Microsoft, AWS, Azure, Jira, etc.). - Maintain and enhance ServiceNow CMDB health and discovery capabilities using ITOM modules. - Lead DevOps implementation for ServiceNow (CI/CD pipelines, Automated Testing Framework (ATF), Git integration). - Participate in workshops and requirement-gathering sessions with cross-functional teams to align platform features with business outcomes. - Identify gaps, inefficiencies, and opportunities for process improvement through automation and digitization using the ServiceNow platform. - Prepare detailed documentation for workflows, architecture diagrams, data models, and user guides. - Ensure platform compliance with IT security, data privacy, and audit requirements. Qualifications - Bachelor’s degree in computer science, Information Systems, or a related technical field, or equivalent years of progressive hands-on experience showing continued levels of ownership and accountability. - Strong verbal and written communication skills. - 8+ years of progressive experience in ServiceNow development and platform architecture. - Exceptional knowledge of configuration management, the ServiceNow CMDB, and CSDM. - Hands-on experience with ITSM, ITOM, IRM/GRC, HRSD, CSM, and/or custom scoped applications. - Proven experience in Agile or Scrum methodology. - Strong scripting skills in JavaScript, Glide API, and knowledge of front-end technologies (HTML, CSS, AngularJS). - Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence. - Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers. - Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces. - Basic understanding of data modeling, process automation, and platform scalability strategies. - Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders and executives. - Strong problem-solving skills and a proactive approach to platform improvements. - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Application Developer (CAD). Preferred Attributes - Ability to take ownership of end-to-end project execution, engaging team members, leadership, and stakeholders as needed. - Curious mindset with a continuous learning attitude, staying updated with the latest ServiceNow releases and platform innovations. - Experience in handling enterprise-level ServiceNow upgrades and release readiness testing. Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote-first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.