Availity

• Owning and managing assigned health plan accounts, serving as the primary point of contact for customer success and relationship management. • Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact. • Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution. • Tracking and managing complex client issues, ensuring accountability, progress, and timely outcomes even when direct ownership sits with another team. • Driving customer satisfaction, retention, and long‑term success by proactively identifying risks and opportunities within assigned accounts. • Identifying opportunities to expand value and protect recurring revenue, partnering with internal teams as needed (non‑quota carrying). • Representing the customer internally and ensuring alignment between client needs and organizational priorities.

• Lead the design, implementation, manage, support and operation of cloud-native infrastructure and container orchestration platforms • Drive platform reliability, scalability, automation, and operational excellence across critical SaaS and cloud-based workloads • Work closely with Cloud Architecture, Security, and Engineering teams to modernize infrastructure • Implement best practices, enable application teams through self-service and platform capabilities • Contribute to architectural decisions, mentor engineers, and ensure alignment with security, compliance, and operational standards • Design, deploy, and manage production-grade Kubernetes clusters • Build and maintain containerized workloads using Docker and Kubernetes best practices • Provision and manage cloud infrastructure using Infrastructure as Code (Terraform, CloudFormation) • Develop reusable modules and automation frameworks to enable self-service infrastructure • Design and maintain CI/CD pipelines to support containerized application delivery • Implement monitoring, logging, and alerting solutions for Kubernetes workloads and infrastructure • Lead incident response, root cause analysis (RCA), and continuous improvement efforts • Mentor junior and mid-level engineers, providing technical guidance and career development support

Role Description Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked, cloud-based or Internet-related computer programs. Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS, mobile apps or desktop applications products. Using current programming language and technologies, writes code, completes programming and performs testing and debugging of applications. Completes documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary modifications. Qualifications - 5-8 Years of experience (flexible based on skill depth) - Strong proficiency in Python (Django / FastAPI / Flask) - Hands-on experience with React.js and modern frontend practices - Solid experience with AWS cloud services - Experience building REST APIs and integrating third-party services - Strong understanding of SQL / NoSQL databases (PostgreSQL, MySQL, DynamoDB, etc.) - Familiarity with Git, CI/CD pipelines, Docker (good to have) - Understanding of software design patterns and microservices architecture Requirements - Design, develop, and maintain full-stack web applications using Python (Django/FastAPI) and React.js - Build and consume RESTful APIs and microservices - Develop responsive, reusable UI components using React, JavaScript/TypeScript, HTML, and CSS - Deploy and manage applications on AWS (EC2, Lambda, S3, RDS, API Gateway, CloudWatch) - Write clean, testable, and scalable code following best practices - Collaborate with cross-functional teams in an Agile/Scrum environment - Perform code reviews, debugging, and performance optimization - Ensure application security, scalability, and high availability Benefits - Global Impact: Your work from Bengaluru will directly support and impact the lives of millions of US citizens. - Innovation Hub: Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology. - Collaboration: Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries. - Career Growth: Availity values your growth journey. With us, you will find opportunities to expand your skill set and advance your career. - Work-Life Balance: Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being. Interview Process - TA Review Resume - Hiring Manager Resume Review - L1 Tech Panel Discussion - L2 Tech Panel Discussion - Techno Managerial Discussion - HR Discussion Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote-first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information.

• Developing and leading the Product Operations function to support product strategy, planning, execution, and measurement • Establishing scalable processes, frameworks, and operating rhythms across Product, Engineering, Design, Customer Success, Sales, and Marketing • Driving product portfolio planning, roadmap governance, prioritization frameworks, and quarterly business reviews • Building reporting systems and dashboards to track product performance, delivery metrics, customer outcomes, and operational KPIs • Partnering with Product leadership to improve decision-making through data analysis, insights, and business intelligence • Optimizing product development lifecycle processes including intake, prioritization, release management, and post-launch reviews • Leading tooling and systems strategy for product management platforms, workflows, and documentation standards • Facilitating cross-functional communication and alignment to ensure organizational transparency and execution consistency • Identifying operational bottlenecks and implement continuous improvement initiatives across teams • Supporting strategic initiatives including organizational scaling, change management, and process transformation • Managing and mentoring Product Operations team members and foster a culture of accountability and continuous improvement

• Support and help advance an AI-enabled utilization management (UM) solution that automates and modernizes the prior authorization process for healthcare organizations. • Manage payer and clinical data, support software testing, and drive process improvements. • Collaborate across departments to ensure operational excellence. • Support the testing and evaluation of AI capabilities, specifically Natural Language Processing (NLP) models that leverage clinical concepts. • Validate model outputs, contribute to annotation and test case development, and provide feedback to improve AI-driven solutions in the healthcare domain. • Organize and prioritize requests to meet established deadlines while managing multiple competing priorities. • Contribute to process improvement by identifying opportunities to enhance workflows and drive team effectiveness.

• Responsible for new account development • Expand existing accounts within a geographic territory/product line • Collaborate with teams using video for enhanced communication and productivity

Role Description Responsible for new account development and/or expanding existing accounts within an established geographic territory/product line. Video Camera Usage: - Availity fosters a collaborative and open culture where communication and engagement are central to our success. - As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. - If you are not able to use your camera for all virtual meetings, you should not apply for this role. - Having cameras on helps create a more connected, interactive, and productive environment. - Usage of cameras enhances security and protects sensitive company information. - Video participation is required to ensure that only authorized personnel are present in meetings. - Helps prevent unauthorized access, data breaches, and sharing of confidential information with non-participants. Requirements - Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. - Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. - Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. - When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Company Description Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

• define and advance Availity’s cloud network infrastructure across AWS • drive infrastructure automation and standards via infrastructure-as-code • partner with Security, Platform, and Application teams to deliver scalable, compliant, cost-effective connectivity • own enterprise DNS end-to-end • lead AWS network architecture for application and shared-services environments • modernize VPN, partner, and site-to-site connectivity • mentor and uplevel Cloud Engineering and peer teams

• Manage and optimize AWS cloud infrastructure with Infrastructure as Code, automation, and reliability • Lead modernization, enforce compliance, reduce costs • Support SaaS products independently • Mentor junior associates • Handle coding and implementation based on designs from Cloud Architects • Provision and manage infrastructure using tools like Terraform, Ansible, or CloudFormation • Develop automation scripts and CI/CD pipelines (GitHub Actions) to streamline processes and monitor system health • Monitoring Service Now and Jira throughout the sprint cycle • Participate in daily stand ups and status check in meetings • Participate in on-call rotation for 24hr coverage • Read and understand system and functional requirements • Write technical specifications • Reports gaps in requirements to Technical Leads and Cloud Architects • Prepares thorough documentation of work • Consults with Cloud Architects and other business partners • Accurately scopes project time and resources required to complete projects • Reviews project scope and timeline estimate with senior staff • Consults with Cloud Architects and business partners to confirm effort and resource estimates and testing plans and results • Performs unit testing and debugging. • Establishes test conditions based on code specifications • May work with Cloud Architects to resolve/debug errors

• Implement, operate, and improve the Tyk API Gateway platform in support of Availity’s production workloads • Contribute to the stability and reliability of the gateway by identifying issues, participating in root cause analysis, and delivering durable fixes • Author, maintain, and review infrastructure-as-code (Terraform) for gateway components and supporting AWS resources • Support gateway configuration and policy development, including routing rules, authentication/authorization integration, rate limiting, and traffic governance • Partner with architects to translate gateway architecture into practical, deployable implementations • Produce and maintain technical documentation covering gateway configuration and operational procedures • Participate in shared on-call rotation for gateway-related incidents