Duke Careers

Role Description At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. The Strategic Services Associate supports the management team and acts as a liaison to stakeholders (service lines, clinic leadership, providers, revenue managers, revenue cycle operational teams, etc.) to support eligibility, prior authorization, and medical necessity standardized processes. This position evaluates and implements sustainable system workflows that improve operational performance and clear lines of responsibility between clinical, clinic, and pre-service verification teams. The Strategic Services Associate contributes to the achievement of department goals through the development and leadership of performance improvement activities. Duties and Responsibilities of this Level: - Performance Improvement (60%) - Design and implement strategies for enhancing performance, reducing denials, and write-offs through utilization of performance improvement techniques and methodologies. - Evaluate operational workflows and identify components that will improve operational efficiency by leveraging technology/bot/automation. - Implement and maintain technology solutions for the department. - Recommend policy/procedure and training documentation related to initiatives and projects. - Establish department performance targets. - Maintain full knowledge of departmental operations and act as a subject matter expert for eligibility, authorization, and medical necessity. - Develop, maintain, and enhance knowledge of Electronic Health Record system and third-party vendor functionality to support recommendations on optimal workflows. - Serve as an expert resource on performance improvement methodologies. - Collaboration (30%) - Maintain liaison with service line and other revenue cycle departments as it relates to pre-service verification operations. - Partner with supporting clinics to educate on pre-service verification processes and resolve system related workflows impacting operations. - Communicate overall strategy for departmental improvement and develop strategies to meet performance metrics. - Serve as a project manager for interdisciplinary teams. - Ensure adequate training and documentation is provided on new and changing processes. - Other Duties (10%) - Promote PRMO strategic vision, mission, and purpose while emphasizing teamwork and results. - Support organizational diversity and equal treatment for all employees. - Create and foster a department culture that provides a satisfying and enriching environment in which staff can be developed and retained. - Interact with and provide timely verbal/written responses to all stakeholders (patients, providers, payors, and departmental personnel). - Acknowledge management requests and emails in a professional, timely manner. - Attend meetings and participate in Work Culture initiatives, committees or workgroups, as assigned. - Accomplish all tasks as assigned. - Perform other related duties incidental to work described herein. Qualifications - A bachelor’s degree in a business or health-related field is required. Requirements - Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/process improvement. - Experience leading work teams required. - Effective written and verbal communication skills. - Ability to communicate with customers/staff with diverse educational backgrounds. - Analysis of data and processes for opportunities for improvement. - Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization. - Knowledge of revenue cycle operations. - Attention to detail and accuracy. - Computer literacy. Benefits - Relocation Assistance (based on eligibility). - REMOTE POSITION: Monday - Friday (First Shift).

Role Description As a Summer Research Assistant, you’ll contribute to meaningful research that supports accurate, high-quality political and public service data—while building your own research and analytical skills in a flexible, remote environment. You’ll work alongside researchers who value precision, integrity, and collaboration, and you’ll play an important role in ensuring reliable information about public leaders across the United States. This role offers the opportunity to engage directly in hands-on research while developing attention to detail and verification skills that are critical in academic, policy, and data-driven careers. What You’ll Do: - Collect biographical information on U.S. state legislators, members of Congress, and other political figures - Double-check and verify data for accuracy and completeness - Review multiple sources to ensure consistency and reliability of information - Organize and maintain research data in a clear, structured manner - Work independently while staying connected with a remote research team Benefits - Flexible, remote work environment that supports productivity from anywhere - Defined summer appointment from May 2026 through August 2026 - Opportunity to gain practical research experience with real-world impact - Exposure to academic research standards and data integrity practices - A supportive culture that values learning, growth, and contribution Company Description Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Role Description The Outcomes Project Leader I position provides leadership to the department and to projects for application of information technology and health services research data management. This includes: - Identifying research and business objectives and informatics solutions utilized in clinical research and health services data management operations. - Overseeing assigned projects and developing more efficient and effective data management support for research projects. - Leading operations on biomedical or policy research projects of average to moderate complexity. - Contributing to the management of real-world data networks (e.g., PCORnet, CardioHealth Alliance). - Collaborating closely with other functional areas within the department and across Duke, and external organizations. Travel may be required but is expected to be minimal. Note: This position may have an opportunity to work remotely. All Duke University and Duke Health remote workers must reside in specific states or districts. Qualifications - Graduation from an accredited degree program providing clinical training as a Registered Nurse (RN), Physician’s Assistant (PA), or Pharmacist plus two years of healthcare experience. - Completion of an allied health degree (e.g., Respiratory Therapy, Radiological Technology, Licensed Practical Nurse) plus a minimum of five years’ healthcare experience. - Completion of a master’s degree in public health, Health Administration, or a related area with one year directly related clinical trials research experience. - Completion of a bachelor’s degree plus a minimum of three years directly related experience in clinical trials research. - Completion of a bachelor’s degree plus a minimum of four years closely related research experience. - State of North Carolina license may be required. Requirements - Supervisory responsibility for assigning work to others and reviewing completeness & accuracy of work. - Providing service-oriented support to other functional sub-groups, departments, and project teams. - Consulting with collaborating organizations and vendors on data integration and implementation of project requirements. - Managing internal and external customer expectations. - Identifying and ensuring compliance with regulations and policies. - Performing technical support tasks: problem space analysis, writing specifications, data modeling, programming, systems testing, and troubleshooting. Benefits - Annual base salary range of USD $86,714.00 to USD $140,129.00. - Comprehensive and competitive medical and dental care programs. - Generous retirement benefits. - A wide array of family-friendly and cultural programs. Company Description Duke University School of Medicine is the youngest of the nation's top medical schools, established in 1930. It is ranked sixth among medical schools in the nation and prides itself on being an inclusive community of outstanding learners, investigators, clinicians, and staff. - Composed of more than 2,600 faculty physicians and researchers. - Nearly 2,000 students and more than 6,200 staff. - Part of Duke Health, a world-class academic medical center. - Encompasses multiple hospitals and health services.

Role Description Coordinate and/or perform pre-award and/or post-award activities for a unit (school, department, division, institute, or center) that has a large, complex, and/or diverse portfolio of grants and contracts. Pre-award activities include broad duties in preparation and submission of grant and contract proposals. Ensures all applications meet agency and university guidelines and published time tables and deadlines. Ensures proposals are entered and routed in a timely manner for further review. Post-award activities include detailed reconciliation of assigned project budget, including determination of allocability and allowability of charges; preparing and analyzing budget reports, and developing budget projections; adjusting and correcting assigned project budgets to meet project goals and federal requirements, providing assistance and oversight to effort management of specified project portfolio. This position is responsible for a specified highly complex grants and contracts portfolio using discretion and independent judgment to make decisions that impact the compliance and successful completion of grant and contract objectives. This position is expected to manage a mid-sized unit (school, department, division, institute, or center) with a well-defined grant and contract portfolio. This position functions as a manager and/or facilitator of large projects, such as grants and contracts that span across multiple disciplines and faculty. Work Performed - Coordinate work for the group ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. - Manage large projects that span across multiple disciplines and faculty. - Serve as the point person for team members on grants and contracts issues as well as questions related to university guidelines. - Provide guidance to the PI on the requirements of the IRB, IACUC, COI, IBC, and research-related regulations including proposal submission and award set-up. - Consult with department compliance liaison as necessary. - Review proposal submissions for compliance with export controls. - Manage the subcontract process with ORA/ORS and collaborating organizations. - Develop budgets and budget justifications which include proofing the budget for inconsistencies, ensuring accuracy and consistency between budgets and budget justification which includes sub-recipient information secured from sub-agreements. - Advise the PI on administrative requirements in preparing proposal submissions. - Prepare, coordinate and review certain proposal elements (biosketches and facilities & resources) for consistency, accuracy, and completeness. - Monitor compliance with agency and University regulations regarding submission; verify all financial information to include application of the appropriate overhead rate for the project. - Review sponsored projects through SPS to ORA/ORS to ensure compliance with University procedures and institutional signatures. - Ensure understanding of the current fiscal performance of studies and identify areas of concern that need resolution. - Advise PI on budget adjustments and revisions necessary to meet the sponsor requirements. - Monitor proposal status and advise PI on requirements and deadlines associated with research protection protocols. - Develop project management plan for review by the PI or senior level grants administrator. - Make cost-sharing adjustments to reflect appropriate labor distribution or related cost-sharing obligations. - Manage budget, reporting and compliance timelines through the lifecycle of the grant or contract; communicate new WBSEs to appropriate department personnel. - Establish sub-recipient requirements and provide ongoing sub-recipient monitoring. - Coordinate issuance of sub-agreements with ORA/ORS. - Review and evaluate the Site Based Research charge assignment grids based on the schedule of events and protocol for the study. - Establish and implement project management plans for complex projects. - Reconcile monthly budget reports, implement adjustments and inform PI and/or supervisor of corrections/adjustments that have been made. - Prepare budget projects and analysis to assist PI in financial grant management. - Identify the need for cost transfers from budget reconciliation; submit/approve the cost transfers. - As requirements change, prepare and submit requests for re-budgeting/modifying the funded project budget. - Reconcile and close all sub-recipient budgets and obtain all sponsor-required reports. - Monitor compliance with agency and University regulations regarding reporting. - Maintain financial records per the institutional documents retention guidelines. - Ensure process (SOP) is in place within the unit for proper handling of sponsor checks for deposit and recording in the appropriate fund codes. - Monitor and determine appropriate charging of patient care expenses to the study fund codes. - Interpret departmental policies and procedures, making decisions on specific operating problems and issuing instructions on behalf of unit. - Manage overdrafts in line with unit procedures and institution guidance. - Ensure proper recording of revenue associated with all studies; apply revenue management standards. - Closeout all funded projects consistent with university process and timelines. - Perform overall grants monitoring using tools available to monitor compliance with Duke policies. - Submit reports to the Divisional Administrator/Business Manager when requested. - Recommend various personnel actions including, but not limited to, hiring, performance appraisal, promotions, transfers and vacation schedules. Knowledge, Skills and Abilities - Ability and desire to complete Advanced Grants Management training (in most circumstances an employee will be expected to hold a RAA certification before moving into this classification). - Demonstrated skills in analyzing data and formulating conclusions. - Ability to learn changing technologies related to grants and contracts management. - Full command of grants and contracts systems; requires solid working knowledge of MS Office Suite (Word, Access, Excel, Power Point). - Ability to communicate both verbally and in writing with all levels of the organization. - Ability to manage and prioritize multiple projects/tasks simultaneously. - Ability to create verbal and written reports. - Understand and apply knowledge of national compliance issues to circumstances at Duke University. - Understanding of asset management for funded projects as applied to Duke University policies and practices. - Understand and apply basic concepts of Export controls as these relate to proposal submission and award management. - Understand and be able to apply federal rules to contract negotiations and management. - Understand and be able to apply budget management to contracts. - Understand and be able to assist others in understanding contract terminology. - Understand and be able to comply with Duke University requirements for managing Federal contracts. - Understand and be able to assist others in understanding the basic Federal and Duke University rules, regulations and requirements of IRB, IACUC, COI, IBC and Misconduct Science. - Able to clearly communicate when interacting with faculty to inform of obligations in meeting these requirements and when faculty is not complying with policies. - Able to escalate issues to higher levels when unable to get cooperation from others. - Able to establish and maintain systems to ensure timely compliance with RCR requirements. - Understand and be able to operationalize the development and maintenance of internal controls within a Duke University unit. - Able to understand and apply basic internal control concepts to daily management of Federal awards. - Understand and be able to translate concepts to actual practice at Duke University. - Understand and apply the basic concepts of clinical research in the Duke University compliance environment. - Understand and be able to apply federal and university rules to management of effort allocation for individuals compensated whole or in part from federal awards. - Understand and be able to manage complex effort scenarios resulting from multiple appointment types (PDC, VA, University). - Understand the management requirements of broadly represented aspects of Federal financial research compliance and to develop strategies for meeting compliance expectations within a dedicated unit and/or assigned portfolio. Minimum Qualifications - Education: Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program. Research or grants education and/or certification is preferred. Successful completion of the Research Administration Academy (RAA) and Advanced Grants Management is required. Employees hired into this classification without the expected credentials will work closely with their manager to schedule and successfully complete all training (12 months to complete RAA and an additional 6 months to complete AGM). Successful completion of all expected training will be an annual performance goal until complete. Upon completion of expected training, the employee must maintain Research Administration Academy (RAA) certification and Advanced Grants Management (AGM) certification by completing continuing education requirements. Certified Research Administrator preferred. - Experience: Work generally requires three years of relevant grants and contracts experience. - Degrees, Licensures, Certifications: Work generally requires three years of relevant grants and contracts experience. Anticipated Pay Range Duke University provides an annual base salary range for this position as USD $67,732.00 to USD $116,282.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Benefits Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: Duke Benefits Equal Opportunity Employer Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

Role Description The Population Health Specialist will develop, implement, and evaluate comprehensive patient plans to ensure that patients receive appropriate overall medical care, therapy and training services, in an effort to enable their recovery or management of complex, chronic health conditions. The Population Health Specialist is responsible and accountable for supporting clinical expertise for specific complex patient populations. This role will perform supporting clinical disease management, assessment of disease states and utilization, care plan development and facilitation, referral to appropriate levels of care, etc. The Population Health Specialist functions as an integral part of an interdisciplinary team, ensuring excellence in patient care, in an effort to achieve optimal clinical outcomes through a seamless model of access and care. - Focus on improving transitions in care for patients, physicians, family and community. - Identify barriers to proper utilization and determine best steps for following treatment recommendations. - Provide resource/benefit education, counseling and self-care processes. Hours: Full-time, remote opportunity Work Performed - Assess patient's condition, locate appropriate treatment and resources, ensure continuity of care and document treatment progression. - Provide individual counseling sessions concerning rehabilitation treatment and health maintenance. - Document interventions within medical record system(s) to collaborate with health care providers and monitor treatment programs. - Assess the overall health and health education needs of the patient. - Review patient data related to disabilities or medical limitations and maintain liaison with primary health care provider. - Participate in multi-disciplinary teams to promote a healthy context or social environment. - Review and evaluate Admission, Discharge and Transfer (ADT) electronic alerts, electronic medical record notes or other patient trend data. - Use communication systems and telephone consultation to ascertain needs of identified patients. - Conduct community, telephone and practice encounters with patients and other care management team members to identify care plans, barriers and goals. - Follow-up with patients and providers on identified health care needs and identify possible resources. - Facilitate and manage referrals from referral specialists, providers, and other care management staff. - Provide individual consults to patients on health education issues. - Develop the health awareness of individuals, as well as groups and organizations. - Provide specialized treatment, implementation of care plans, and education to patients. - Assess the educational needs of the patient/caregiver as it relates to the disease process. - Address the total needs of the individual: medical, psychosocial, behavioral, and spiritual. - Monitor access to care, services, and treatment including linkage to the medical home. - Involve the patient and their support systems in the decision-making process. - Use proven processes to measure patient’s understanding and acceptance of the proposed plan(s). - Apply teaching and learning theories to assist patients and families with physical and emotional impact of body changes and chronic illness. - Document and communicate with all provider(s) and member(s) of the care team as needed. - Monitor quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s). - Determine patient care plan using data from multiple sources. - Participate in quality/performance improvement projects and provide presentations of outcomes. - This position may require home visits; position specific details and duties are available upon request. Knowledge, Skills and Abilities - Organized and motivated by a fast-paced environment. - Able to manage multiple tasks/projects simultaneously. - Proficient in review and assess needs quickly. - Strong with the use of computer software tools and data files. - Comfortable with continuous change and self-initiating. - Able to complete documentation in a quick and efficient manner. Level Characteristics - Maintain strict confidentiality. - Promote programs and services to the community. - Build effective and trusting relationships with patients/peers. - Use motivational interviewing and active-listening skills. - Use conflict-resolution skills when reaching consensus about plans of care. - Demonstrate confidence, compassion, political savvy, and attention to detail. - Use data to analyze trends and to verify data. Minimum Qualifications - Education: Bachelor's degree in business, behavioral/social sciences, public health or related population health field. - Experience: Three years of experience in a business, behavioral/social sciences, public health or related population health field. Sales and Marketing background, along with professional experience in Social Work, Disease Management, and experience working directly with Physicians and Advanced Practice Providers is strongly preferred. - Degrees, Licensures, Certifications: N/A Company Description Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Role Description This position will be located within the School of Medicine Shared Research Administration Resource Group and will play an active role in working with specifically identified departments to manage their portfolio of grants and contracts. - Pre-award activities include assisting departmental faculty/PI in the development, preparation, and submission of grant and contract proposals. - Ensure all applications and contracts meet agency and university guidelines and published time tables and deadlines. - Ensure proposals are entered and routed in a timely manner for further review. - Post-award activities include detailed reconciliation of assigned project budgets, preparing complex budget reports, preparing adjustments and corrections in assigned project budgets for further review and approval in order to meet project goals and federal requirements. - This position is responsible for managing and overseeing an assigned portfolio of complex grants and contracts using knowledge of grant and contract management rules and regulations, technical expertise, and analytical skills. Qualifications - Education/Training: Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program. - Research or grants education and/or certification is preferred. - Successful completion of Financial Services Introduction to R3, Introduction to Duke GL, Introduction to Accounting, Sponsored Research Reporting, Research Administration at Duke (online), Basic Compliance (online), Duke Human Research Training (online), Budget Development and Negotiation Training, and Industry Funded Clinical Research—Process for Contracts within first six months of hire is required. - Successful completion of the Research Administration Academy (RAA) is expected. - No experience required for candidates who possess a Bachelor's or Master's degree in a field of study directly related to the specific position. Requirements - Ability to analyze data and formulate conclusions. - Ability to learn changing technologies related to grants and contracts management. - Proficient use of computers; requires solid working knowledge of MS Office Suite (Word, Access, Excel, Power Point). - Ability to communicate both verbally and in writing with all levels of the organization. - Ability to manage and prioritize multiple projects/tasks simultaneously. - Ability to create verbal and written reports. - Knowledge of federal rules and regulations relating to research grant and/or contract activity. - Knowledge of Duke University policies and procedures relating to grant and contracts activity. - Knowledge of Duke University processes, systems and offices related to and/or involved in grant and contract submission and management. - Understand and be able to apply federal and university rules to management of effort allocation for individuals compensated whole or in part from federal awards. - Understand and be able to apply costing rules and regulations to federally funded projects. - Experience with/Ability to perform required functions in SPS, R3, grants.duke and SES relating to assigned duties. - Understand financial processes and controls including the reconciliation process. Benefits - Duke University provides an annual base salary range for this position as USD $59,829.00 to USD $96,900.00. - Duke provides comprehensive and competitive medical and dental care programs. - Generous retirement benefits. - A wide array of family-friendly and cultural programs to eligible team members. Company Description Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe.

Role Description We are seeking a highly organized and detail-oriented Research Assistant to support clinical and behavioral research studies. The ideal candidate will assist with regulatory documentation, digital file management, participant coordination, and remote data support. This position works closely with the Principal Investigator (PI) and research team to ensure compliance with study protocols and regulatory requirements. Key Responsibilities - Remote Study Coordination & Participant Support - Coordinate research activities in accordance with IRB-approved protocols. - Assist in identifying and screening potential participants based on eligibility criteria. - Support remote workflows related to participant tracking, consent documentation, and scheduling. - Help ensure adherence to FDA regulations, Good Clinical Practice (GCP), and institutional policies. - Regulatory & Digital File Management - Maintain and update IRB protocols and prepare regulatory documents for submission. - Assist in drafting and revising informed consent forms and other study materials. - Track and organize essential regulatory documents in secure digital formats to ensure compliance with FDA CFR and GCP guidelines. - Support collection and reporting of adverse events (AEs) and serious adverse events (SAEs) in coordination with the PI. - Prepare for and support internal reviews or audits by maintaining accurate digital records. - Data Support & Documentation - Assist with compiling and organizing behavioral and neuropsychological data for analysis. - Maintain secure, well-organized digital records and study documentation. - Generate summary reports and assist with research scheduling and documentation tasks. Qualifications - Bachelor’s degree in neuroscience, psychology, public health, or a related field; Master’s preferred. - Prior experience with human subjects research and knowledge of IRB, FDA, and GCP requirements. - Strong organizational and written communication skills. - High level of comfort working with digital tools (e.g., Google Workspace, Microsoft Office, secure cloud storage). - Ability to work independently and collaboratively in a fully remote setting. Work Schedule Opportunity for flexible scheduling. Availability for virtual meetings during standard business hours is required. Anticipated Pay Range Duke University provides an annual base salary range for this position as USD $51,448.00 to USD $77,945.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Benefits Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/ Equal Opportunity Employer Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

Role Description At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Customer Service Associate - Remote Position – Monday - Friday 8am-4pm - Answer and resolve all inbound inquiries and issues regarding patient account statements, bad debt write off's, explanation of benefits, balance due, and other patient and insurance billing related scenarios. - Analyze the patient's problem or issue by collecting information and conducting thorough research of the IDX patient accounting systems, Hyland OnBase, Passport or Blue E, and contacting payors as needed. - Follow through on all customer issues promptly and accurately until completion, updating and documenting PCS notes or system comment fields. - Communicate with patients, physicians, collection agencies, internal departments, and all other internal and external customers in a professional manner. - Post customer service adjustments when supported by policy, update insurance information, and file or appeal claims with insurance companies. - Take appropriate actions to bill insurance companies or patients with corrected information, including accepting and inputting secondary insurance information. - Research EOBs and payment details to determine if a patient refund is necessary and provide financial counseling regarding charges for health care services. - Validate that charges are correct and request medical review and audit when necessary; discuss and establish payment plans for patients. - Produce itemized statements and provide them to patients when requested. - Assist patients requesting charity care by conducting an initial screening and providing the charity care application. - Provide feedback regarding the status of the application when requested from a patient. - Obtain and post credit card payments for accounts, following departmental guidelines. - Make recommendations and provide feedback regarding corrective and preventive action to the supervisor or manager. - Work with a diverse group of internal and external customers and prepare special reports as requested by management. - Perform other related duties incidental to the work described herein. Qualifications - Analytical and problem-solving skills. - Strong organizational skills with the ability to multi-task and follow through on outstanding issues. - Strong computer skills with knowledge of MS Word, MS Excel, and email. - Excellent interpersonal skills with the ability to communicate effectively both orally and in writing. - Ability to work well with others - strong teamwork skills. - Must be flexible and able to function in a changing work environment. - Demonstrated ability to work well with customers and deliver excellent customer service. - Ability to control and manage a phone call. - Bi-lingual preferred. - Knowledge of DUHS billing preferred. Requirements - Work requires knowledge of basic grammar and mathematical principles normally required through a high school education; a two-year college degree preferred. - A minimum of three years direct customer service or call center operations experience is required. - A healthcare background in medical billing, collections, insurance claims processing, coding, or registration is highly preferred. - Inbound to outbound call center experience preferred. - Working knowledge of Maestro Care system preferred. Benefits - Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or military status. - Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. PRMO Finance - Business Intelligence Analyst, IT, SR Job Code: 2426 Internal Job Description About Duke Health’s Patient Revenue Management Organization The Patient Revenue Management Organization (PRMO), is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue cycle functions. The PRMO Business Intelligence (BI) department resides within the PRMO and is responsible for understanding the core technical components of Duke Health’s EHR. The department is responsible for the design, development, support, and execution of reports, dashboards, and data solutions to support Duke Health’s revenue cycle operations. General Description of the Job Class This position plays a key role in transforming Epic EHR revenue cycle data into detailed reports, comprehensive analysis, and interactive visualization dashboards. This position requires proficiency in SQL and data modeling and advanced skills in data visualization tools. The developer will collaborate with business stakeholders to translate requirements into technical solutions, develop dashboards, and optimize BI solutions to support strategic decision-making. Duties and Responsibilities of this Level Reporting Solutions: Assist in gathering and understanding business requirements from stakeholders to support BI solutions. Develop basic SQL queries to extract, transform, and analyze datasets. Utilize data visualization tools like Tableau and Power BI to create simple, yet effective reports and dashboards. Learn and apply best practices in data modeling and ETL processes to ensure data integrity and accuracy. Collaborate with senior team members to refine and optimize reporting solutions. Data Visualizations: Create and maintain basic interactive visualizations in Tableau and Power BI. Simplify complex data sets into clear graphics and stage data for visualization. Technological Innovation: Provide support in exploring new technologies and emerging BI platforms. Assist in implementing these technologies and learn from senior team members. Technical Expertise: Develop foundational skills in BI platforms, resolve basic technical challenges, optimize performance, and ensure functionality. Assist in developing, debugging, and troubleshooting SQL queries, Tableau/Power BI dashboards, and other reporting functions. Education Bachelor's Degree in Information Technology, Computer Science, or a related technical field is required. Experience - Six years of related technical experience required, of which 4 years’ experience in an Epic EHR reporting environment. - Proficiency in SQL and data modeling: Ability to write complex queries and design efficient database schemas. - Advanced skills in data visualization tools: Proficiency in creating detailed and interactive dashboards using tools like Tableau or Power BI. - Strong programming skills: Advanced knowledge of SQL for complex data manipulation and analysis. - Ability to translate business requirements into technical specifications: Skill in understanding business needs and converting them into technical solutions. - Excellent communication and collaboration skills: Ability to work effectively with stakeholders and team members. - Proven experience with Epic EHR data and revenue cycle management Certifications Certification in Epic Clarity Data Model and Revenue Data Model required. Knowledge, Skills, Abilities, and Personal Characteristics - Ability to clearly articulate ideas and findings to team members and stakeholders. Effective listening skills to understand requirements and feedback. - Willingness to work collaboratively with colleagues, share knowledge, and contribute to team goals. - Openness to learning new tools, technologies, and methodologies. Ability to adjust to changing project requirements and priorities. - Advanced analytical skills to tackle complex issues and develop effective solutions. Creative thinking to approach problems from different angles. - Careful and precise approach to data analysis and report creation to ensure accuracy and reliability. - Ability to manage time effectively, prioritize tasks, and meet deadlines. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance. This position is 100% remote. All Duke University remote workers must reside in one of the following states: North Carolina, Virginia, South Carolina, Tennessee, Florida, and Texas. *Now offering a $10,000 sign-on bonus that will pay out in 4 equal installments over 24 months - 6-month increments. Occ Summary- The Medical Records Coder II (Inpatient) is a certified Coder. Coordinate/review the work of subordinate employees and assist with the training and continuing education programs. Code medical records utilizing ICD-10-CM, ICD-10-PCS and/or CPT-4 coding conventions. Review the medical record to assure specificity of diagnoses, procedures and appropriate/optimal reimbursement for hospital and/or professional charges. Abstract information from medical records following established methods and procedures. Duties and Responsibilities of this Level Review the complex (problematic coding that needs research and reference checking) medical records and accurately code the primary/secondary diagnoses and procedures using ICD-10-CM, ICD-10-PCS and/or CPT coding conventions. Coordinate/review the work of designated employees. Ensure quality and quantity of work performed through regular audits. Assist with research, development and presentation of continuing education programs on areas of specialization. Review medical record documentation and accurately code the primary/secondary diagnoses and procedures using ICD-10-CM, ICD-10-PCS and/or CPT-4 coding conventions. Sequence the diagnoses and procedures using coding guidelines. Ensure DRG/APC assignment is accurate. Abstract and compile data from medical records for appropriate optimal reimbursement for hospital and/or professional charges. Consult with and educate physicians on coding practices and conventions in order to provide detailed coding information. Communicate with nursing and ancillary services personnel for needed documentation for accurate coding. Maintain a thorough understanding of anatomy and physiology, medical terminology, disease processes and surgical techniques through participation in continuing education programs to effectively apply ICD-10-CM, ICD-10-PCS and/or CPT-4 coding guidelines to inpatient and outpatient diagnoses and procedures. Maintain a thorough understanding of medical record practices, standards, regulations, Joint Commission on Accreditation of Health Organizations (JCAHO), Health Care/Finance Administration (HCFA), Medical Review of North Carolina (MRNC), etc. Assist with special projects as required. Perform other related duties incidental to the work described herein. Required Qualifications at this Level Education: High school diploma required. Experience RHIA certification- no experience required RHIT certification- no experience required CCS certification- one year of coding experience required CPC or HCS-D certification- two years of coding experience required Degrees, Licensures, Certifications Must hold one of the following active/current certifications: Registered Health Information Administrator (RHIA) Hospital Coding RegisteredHealth Information Technician (RHIT) Hospital Coding Certified Coding Specialist (CCS) Hospital Coding Certified Professional Coder (CPC) Homecare Coding Specialist-Diagnosis (HCS-D) Homecare Coding Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.