LoanCare

• Assemble and summarize data to structure loss analysis template to identify financial status, risks, and controllableversus uncontrollable losses • Analyze all past claims filed to determine possible recoverability, report on identifiable recoverable versus non-recoverable losses • Identify trends, advise internal lines of business, and recommend actions to senior management • Determine in-depth the degree of risk involved • Consult with management to guide and influence long-term and strategic decision making • Explain audit findings and recommend solutions to management • Assist in developing financial models, conduct benchmarking and process analysis • Suggest creative alternatives and recommendations to reduce costs and improve financial performance • Adhere to all state, federal laws, regulations, investor and insurer guidelines • All other duties assigned

Role Description Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Property Preservation Specialist III. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. - Order and manage property preservation as needed on properties serviced by LoanCare clients - Order bids for property preservation and securing as needed - Monitor vacant, damaged and lot only properties to ensure vendors are taking actions for cure in accordance with agency or investor guidelines - Review requests from vendors for over-allowables to ensure request is accurate and adequate - Respond to escalations and notifications from property preservation vendors on all new damaged property alerts - Work with Hazard Claims department to process and monitor damage property claims - Work with Property Preservation vendor to secure and repair damaged properties as required by agency guidelines - Work with property preservation vendors and attorneys to achieve HUD conveyance Condition so HUD claims can be filed - Coordinate the Eviction process on select properties with FC attorney vendors and clients to ensure timely vacancies - Monitor HUD extensions through conveyance condition process and in the case of foreclosure, delay if possible - Coordinate Cash for Keys with occupants and vendors - Monitor intercoms and notes in LPS - Assist junior Property Preservation Specialists - Assist with training new Property Preservation Specialists - Prepare and maintain reports to management regarding status of all REO, Inspections and Property Preservation upon request - All other duties as assigned Qualifications - High School Diploma or equivalent required - Minimum of 3 years work experience in the real estate or default mortgage servicing field - Minimum of 3 years’ experience in property preservation or home repair - Knowledge of all states’ guidelines pertaining to eviction laws - Working knowledge of accepted business practices in the mortgage industry and or strong understanding of the real estate closing and sale process - Good analytical, written and verbal communication skills - LPS-MSP (Mortgage Servicing Platform) experience preferred, but not necessary - Knowledge of Microsoft office: Excel and Word Benefits - Optional medical, dental, vision, life, and disability insurance - Paid holidays, vacation, and sick leave - Fidelity National Financial matching 401(k) and employee stock purchase plans - Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being - Programs that celebrate achievements and milestones - Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth Compensation Range $19.33 - $28.89 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Role Description Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of Advance Control Analyst. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today! Responsibilities - Assist in the creation and presentation of servicing advance populations. - Build and sustain reporting of all servicing advances. - Conduct quantitative analysis of advances over multiple population levels. - Identify opportunities to increase income, lower expenses, and recover receivables. - Monitor and track receipt of receivables and incentives. - Analyze and monitor internal business processes and financial results for opportunities. - Analyze and review various financial and billing reports to provide monthly variance explanations. - Aid in the securitization and funding of servicing advances through debt facilities. - Assist in the governance of transaction methodology and allocation mapping between Servicing and Accounting. - Assist with initiatives and projects as it relates to the goals of the team and leadership. - Implement, enhance and monitor accounting procedures and internal controls. - Interface with all levels of corporate and operational management. - Provide ad-hoc reporting and analysis services as required to meet business needs. - Maintain a strong working knowledge of SQL and daily utilization of relational databases. - Build a governance program to oversee system use of milestone and restriction indicators (stop and flags in MSP). - Build a governance program to oversee ancillary fee assessments, waivers, and collections. - Act as a point of contact/liaison, ensuring that policies and procedures relating to MSP indicators and fees are followed. - Develop and conduct advanced data analytics and reporting to identify and analyze causal links and meaningful relationships across large and/or multiple-sourced data sets. - All other duties as assigned. Qualifications - High School Diploma or equivalent required. - Bachelor’s degree required, preferably in a Finance or Computer Science related major. - Experience on design, development and maintenance of data sets related to financial and servicing activity. - 3+ years’ experience in Financial Services, preferably Mortgage Servicing. - 3+ years’ experience training, process improvement and advising skills required. - 3+ years of recent experience as an analyst, reporting developer or related role within the financial services industry. - Proven ability to manage multiple personnel and projects. - Ability to work independently and minimal direction and to meet deadlines. - Demonstrated ability to read, interpret and analyze accounts and records of a complex, detailed, and recurring nature. - Knowledge of MS Office (Word, Excel, Outlook, etc.), with emphasis on advanced Excel skills. - Mortgage servicing experience is preferred. - Experience with MSP servicing system is preferred. - Knowledge of general ledger accounting preferred. - SQL and relational database experience preferred. Benefits - Optional medical, dental, vision, life, and disability insurance. - Paid holidays, vacation, and sick leave. - Fidelity National Financial matching 401(k) and employee stock purchase plans. - Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being. - Programs that celebrate achievements and milestones. - Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. - Compensation Range: $64,800 - 121,500 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Company Description At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. - A culture that helps you thrive, with resources and support to fuel your growth. - Flexibility to work remotely, while staying connected through virtual engagement. - Opportunities to make a real impact in an industry that touches millions of lives.

Role Description The New Product Coordinator oversees the end-to-end implementation of new products impacting mortgage servicing operations, ensuring seamless coordination across cross-functional teams. This role drives project execution, maintains stakeholder alignment, and ensures all initiatives are delivered on time, within scope, and in compliance with regulatory requirements while providing clear communication and status reporting throughout the process. - Lead end-to-end oversight for new product rollouts impacting mortgage servicing operations. - Partner with oversight teams to develop comprehensive project plans, including timelines, milestones, and deliverables across all phases of implementation. - Collaborate with stakeholders across Servicing, Compliance, Risk, IT, Training, and Operations to ensure alignment. - Ensure projects are delivered on time, within scope, and aligned with business objectives. - Facilitate and lead regular project meetings; deliver clear, consistent status reporting, manage stakeholder communications and present updates to executive audiences as needed. - Act as the central point of coordination between business units and technical teams. - Coordinate with Compliance and Legal teams to ensure new products adhere to regulatory requirements (e.g., CFPB, investor guidelines, GSE requirements). - Apply strong problem-solving skills to resolve cross-functional challenges and negotiate effective solutions among project stakeholders. - All other duties as assigned. Qualifications - High School Diploma or equivalent required. - Proven experience managing complex, cross-functional initiatives. - 3-5 years of experience in mortgage servicing and 1-3 years experience leading projects. - Excellent organizational, communication, and stakeholder management skills. - Ability to manage multiple priorities in a fast-paced environment. - Ability to manage and direct multiple project/new products concurrently. - Ability to convey the project task and operational need as a priority. - Experience leading and motivating large, complex, and cross-organizational teams. - Ability to work independently with minimal supervision. - Has a proven record of delivering projects and results according to plan. Requirements - Bachelor’s degree in Business Administration, Finance or related field. - Familiarity with regulatory and investor requirements (Fannie Mae, Freddie Mac, FHA, VA, CFPB). - Ability to lead and guide direction when dealing with many personalities. - Proficiency with project management tools, such as Microsoft Office, Sharepoint, and time tracking tools. - Familiarity utilizing project management methodologies and best practices. Benefits - Optional medical, dental, vision, life, and disability insurance. - Paid holidays, vacation, and sick leave. - Fidelity National Financial matching 401(k) and employee stock purchase plans. - Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being. - Programs that celebrate achievements and milestones. - Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range $52,400-$88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

• Own FHA First Legal timeline adherence, ensuring all loans meet HUD-required initiation timeframes. • Lead and enforce Reasonable Diligence execution, ensuring required borrower and case-level actions are documented, timely, and compliant. • Oversee operational teams responsible for FHA foreclosure milestone management from First Legal through sale scheduling. • Monitor and manage attorney performance, ensuring adherence to timelines, documentation standards, and escalation protocols prior to sale. • Identify and resolve timeline exceptions, implementing corrective action plans to drive sustained compliance. • Proactively manage the FHA portfolio to reduce curtailment risk and financial exposure. • Develop and maintain KPIs, KRIs, and executive dashboards focused on First Legal performance and Reasonable Diligence compliance. • Ensure audit readiness and compliance with FHA, HUD, GNMA, and investor requirements. • Partner cross-functionally with Foreclosure Referrals, Bankruptcy & Foreclosure Operations, Claims, Compliance, and Legal to ensure end-to-end process alignment. • Drive process improvement, automation, and operational efficiency to support scalable and compliant execution. • All other duties as assigned.

• Attend and participate in all team meetings • Perform Quality Control audits on each staff member monthly • Monitor the loss mitigation pipeline and identify any gaps in our review • Review foreclosure sale date report and ensure all files with FC sale dates are addressed • Ensure daily reports are pulled and available to management • Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt • Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys • Assist with new hire training, including audit of all files during initial training period • Able to train and underwrite to all investor guidelines • Able to react to change productively and handle other essential tasks as assigned • All other duties as assigned.

Role Description The Foreclosure Specialist II position will report to the Foreclosure Supervisor. The incumbent is responsible for working directly with governmental, special servicing, private label, and high profile investors while making decisions and providing resolutions regarding foreclosure issues in order to minimize risks and mitigate loss outside of their delegated authority. Provide management with status updates and reporting in addition to ensuring compliance with all agency, investor and insurer guidelines. Support internal staff with questions regarding foreclosure loans within their delegated authority. - Responsible for document execution of various financial foreclosure documents required during the foreclosure process per Federal Compliance standards - Beneficial to possess valid notary license - Knowledgeable in agency, investor or insurer timelines and document requirements for judicial and non-judicial foreclosures - Experienced in calculation and preparation of foreclosure judgment figures and state required documents - Experienced Trial and Deposition knowledge and training beneficial - Receives financial foreclosure documents via the LPS system - Prints, reviews and executes the attorney provided foreclosure documents to prepare foreclosure loans for sheriff’s sale - Calculates bidding instruction for nationwide foreclosure sales - Reviews and provides HAMP certification nationwide notifications prior to foreclosure sale - Ability to provide exceptional representation of LoanCare in a legal proceeding - Works under general supervision applying well established techniques, procedures or specific standards - Work reviewed for soundness of judgment and overall accuracy per company and federal compliance standards - Executes policies at direction of supervisor and makes recommendations for change - Internal/External contacts: Executive Management, Senior Management, Department Staff, Corporate Staff, Financial Institutions, Investors, Agencies, Approved Attorney Network - All other duties as assigned Qualifications - High School Diploma or equivalent required - Some college or the combination of equivalent work experience, knowledge, skills and abilities related to the position requirements - College degree preferred in Business, Math, English, Legal or other related subject and/or equivalent work experience - Knowledge of mortgage banking, familiarity with RESPA, FFDCPA, GLBA, and federal and state laws related to foreclosure and bankruptcy processes - Previous Default servicing experience: 2-5 years of foreclosure or mortgage default related experience (Foreclosure preferred) or 1-3 years of experience with mortgage loan software highly desirable - Working knowledge of mortgage loan documentation, best servicing practices regarding foreclosure processing, default/foreclosure laws and regulations, including FNMA, FHLMC, FHA and VA - Strong professional and interpersonal communication skills verbally and through written electronic correspondence - Advanced multi-tasking and organizational skills with strong attention to detail - Ability to read legal terms and conditions and understand their meaning and how it applies to work processes - PC skills including, but not limited to, advanced Word, Excel, Access, Internet, MSP (LPS/Fidelity) application skills - Ability to meet strict deadlines and take direction from more senior paralegals and attorneys - Proven ability to prioritize workflow during high volumes and within critical timeframe - Self-starter who is able to work in a fast paced, multi-faceted environment - Previous title work experience recommended - Previous experience in monitoring activity of multiple accounts assigned to outside counsel Benefits - Optional medical, dental, vision, life, and disability insurance - Paid holidays, vacation, and sick leave - Fidelity National Financial matching 401(k) and employee stock purchase plans - Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being - Programs that celebrate achievements and milestones - Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

• Manage, coach, counsel, and develop assigned staff in the assigned escrow division(s). • Oversee vendor(s), which include monitoring scorecards, performance, and conducting quality control audits. • Ensure compliance with property tax, mortgage insurance, loss draft, and property insurance regulatory requirements. • Oversee assigned divisions of Escrow’s workflow to ensure adherence with service level requirements. • Establish goals, specific to each division, and monitor progress. • Identify training needs, develop and facilitate training sessions. • Manage and assist in escalation resolution for client and customer requests, including root cause analysis. • Develop and implement improvements that drive quality, efficiency and profitability. • Maintain a working knowledge of mortgage loan servicing job functions. • Communicate with investors, insurers, vendors, and/or business partners. • Monitor key performance indicators and ensure they are met by specialists and division leadership. • Keep management informed on project progress, policies/procedures, vendor and specialist performance levels. • All other duties as assigned.

Role Description We are seeking to fill the role of Vice President Client Relations. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. - Lead, oversee, and monitor activities performed by the Client Relations staff. - Manage and update departmental policies and procedures. - Assume responsibility for the management and satisfaction of high-volume/high-revenue clients; ensure LoanCare provides high-quality service to retain and cultivate new business. - Responsible for managing multiple processes and projects. - Collaborate with senior-level Client Relations staff on initiatives/projects; expedite solutions with various servicing teams. - Oversee staff responsible for relationships with/satisfaction of allocated business partners. - Monitor Client Relations team activities to ensure adherence to SLAs and expectations. - Provide staff guidance, feedback, and coaching to improve processes and communication. - Serve as an internal point of contact for escalated issues with client, internal leadership, and/or Client Relations staff. - Participate in conference calls with staff on client-related issues as needed. - Communicate repetitive issues/gaps to senior management; keep direct manager informed of client concerns. - Coordinate client technology updates for team. - Ensure staff is informed about industry updates, changes, and best practices that cultivate client satisfaction. - Assign and allocate new clients to team. - Participate in management meetings and discussions. - Perform all timecard verification and performance reviews; conduct training and interviews for new staff. - Oversee and monitor client billing processes/procedures; review client bills during implementation process; report on challenges as needed. - Maintain oversight of client contractual SOA performance. - All other duties as assigned. Qualifications - High School Diploma or equivalent. - Bachelor’s Degree in Business, Communications, or related field or equivalent work experience. - 8-10 years of experience in Client Relations with relevant mortgage servicing or mortgage banking experience. - 5+ years of managerial and leadership experience. - Strong knowledge of mortgage servicing/banking laws and practices. - Strong knowledge and experience with FNMA, FHLMC, and GNMA. - Strong knowledge of Microsoft Office (Word, Excel, etc.). - Excellent verbal and written communication skills. - Ability to coach/train and lead staff successfully. - Ability to facilitate creative solutions and change. - Ability to analyze complex concepts and solve problems across business, functional, technical, and operational domains. - Ability to work independently and collaboratively in a team environment. - Ability to adapt and remain flexible in a fast-paced and constantly changing work environment. - A strong work ethic with an ability to take initiative, work under minimal supervision, and effectively meet deadlines. - Ability to engage with all levels of management while projecting a professional image. Benefits - Optional medical, dental, vision, life, and disability insurance. - Paid holidays, vacation, and sick leave. - Fidelity National Financial matching 401(k) and employee stock purchase plans. - Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being. - Programs that celebrate achievements and milestones. - Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range $123,600-$231,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

• Lead and oversee the Counterpart Risk Management program for clients with whom LoanCare has a potential or existing contract relationship, including affiliates. • Ensure compliance with ERM policies, risk appetite, applicable regulatory requirements, including NYDFS, CFPB, OCC, Federal Reserve, and FDIC, as well as client expectations. • Manage day to day departmental activities to ensure successful implementation and ongoing execution of a regulatory compliant counterparty risk program. • Ensure all client due diligence activities are completed in accordance with LoanCare control standards. • Identify, assess, and escalate client related risks and issues as appropriate. • Coordinate and facilitate meetings with operational departments to communicate findings, risks, and remediation plans. • Analyse regulatory requirements and service provider activities to ensure program governance remains aligned. • Maintain accurate and complete data within applicable systems to support data integrity, ongoing monitoring, regulatory examinations, audits, and client and investor due diligence requests. • Develop and maintain professional working relationships with vendors, clients, internal teams, and industry partners. • Develop, monitor, and report Counterparty Risk metrics to include KPIs, KRIs, and emerging risks. • Coordinate change management activities across Counterparty Risk teams including Third-Party Risk Management and Sourcing/Procurement. • Prepare and deliver management reporting on all aspects of the Counterparty Risk program, including monthly status reporting. • Provide training, guidance, and mentorship to junior staff. • Serve as backup and escalation support for junior staff as needed. • Request, develop, update, review, test, finalize, approve, and maintain department policies and procedures, process flows, templates and training materials. • Escalates non-compliance with regulation, policies and procedures for review and risk acceptance when necessary. • Support regulatory exams, audits, ratings agency reviews, investor inquiries, and client requests by gathering documentation and drafting responses. • Stay current on industry trends, regulatory changes, and agency guidance (e.g., CFPB, OCC, HUD) that impact clients and the organization. • Maintain comprehensive knowledge of and adherence to all applicable investor, government, client, and LoanCare policies, procedures, and requirements. • Recommend enhancements to processes, procedures, controls, and governance to strengthen risk management effectiveness. • All other duties as assigned.