Role Description The IT Service Management Administrator drives the administration, governance, integration, and continuous improvement of our enterprise IT Service Management (ITSM) environment and operational platforms. This role serves as the primary administrator and owner of Ivanti Neurons for ITSM and is responsible for the administration, configuration, governance, and continuous improvement of core IT Service Management processes including: - Incident Management - Major Incident Management - Change Management - Problem Management - Knowledge Management - Service Request Management - CMDB governance - Service Catalog management In addition to Ivanti, this role will provide administration and operational support for PagerDuty, Jira, and other Technology Operations platforms, ensuring effective integrations, automation, reporting, and operational alignment across the Technology organization. Qualifications - Minimum 4 Year / Bachelors Degree in Information Technology, Computer Science, Business, or equivalent professional experience. - 5 years Supporting enterprise IT Service Management environments. - 3 years Administering Ivanti Neurons for ITSM, Ivanti Service Manager, or comparable enterprise ITSM platforms. Requirements - Strong understanding of ITIL practices including Incident, Major Incident, Change, Problem, Knowledge, Service Request, Configuration, and Asset Management. - Experience administering enterprise operational platforms such as PagerDuty, Jira, Jira Service Management, or similar tools. - Experience configuring workflows, permissions, automation, notifications, dashboards, reporting, and platform integrations. - Experience supporting Service Desk, NOC, Infrastructure Operations, Service Operations, or Site Reliability Engineering (SRE) organizations. - Strong analytical, troubleshooting, reporting, and problem-solving skills. - Excellent communication, facilitation, documentation, and stakeholder management skills. Benefits - Paid Vacation Time and Paid Sick Time and Paid Holidays - 401k 6% match with immediate vesting - Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) - TeleDoc - HSA company match - 3 Medical plan options including a Low Deductible PPO Medical Plan Offering - Employee Assistance Program - Engaged Employee Resource Groups - Outstanding Learning and Career Development Opportunities Company Description Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct. Equal Employment Opportunity: Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.

• Respond to client enquiries regarding products and services being quoted • Assist prospective clients with general enquiries and escalate opportunities where appropriate • Gather and document customer requirements to support successful project delivery • Monitor and manage sales-related service tickets in a timely and professional manner • Process requests from sales, account management, and renewals queues • Create and update sales opportunities and coordinate activities with internal stakeholders • Ensure service-related tickets are escalated promptly to the appropriate teams • Prepare accurate quotes within agreed service levels using approved product catalogues • Ensure pricing aligns with business requirements and quality standards • Coordinate approvals for high-value quotes where required • Review opportunities for accuracy before progressing to sales orders • Maintain product information within sales systems to ensure consistency and accuracy • Support and guide team members in the effective use of quoting tools • Assist in maintaining documentation and resolving system issues with software vendors • Contribute to evaluating and improving quoting tools and processes • Identify opportunities to improve efficiency and effectiveness within the quoting function • Assist with the preparation of professional proposals for larger projects • Coordinate information from internal stakeholders to produce accurate quotations • Support accepted proposals through to sales order completion • Maintain accurate customer and company contact information within internal systems • Record customer information and project details accurately to support downstream teams • Maintain and update sales administration documentation and procedures • Complete agreed training and professional development activities • Provide administrative support to Account Managers as required • Undertake additional duties that contribute to the success of the sales team and wider business

Role Description Provide input to service delivery roadmap to ensure business continuity (present and future) as they relate to the endpoint space. - Develop and enforce engineering standards and models. - Design, maintain, and troubleshoot operating system images and task sequences for a variety of physical platforms. - Package and execute application deployments, Microsoft’s standard installer technology (.MSI) and transforms (.MST), using industry standard tools such as Flexera Admin Studio, PSAppDeployToolkit, Advanced Installer, and Orca. - Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools such as ProcMon and Process Explorer. - Write and maintain scripts using industry standard scripting languages including PowerShell. - Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience. - Recommend and implement improvements to desktop architecture and design. - Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions. - Investigate alternative methods to expedite the problem resolution by evaluating future technologies or process improvement. - Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration. - Participate in the identification of vulnerabilities and mitigation plan. Qualifications - Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field, or equivalent combination of education and experience. - At least 7 years of experience in IT field, 3 of which would be Infrastructure endpoint engineering related experience. - Successful deployment of thoughtful, effective, and timely solutions that address complex business solutions and enhance the user experience. - Windows 10 Enterprise Operating system features, settings, and installation. - Active Directory, Group Policy, and their use for managing user and computer objects. - Ability to write scripts in PowerShell. - Familiarity with Defender, BitLocker, etc. - BIOS functions and configurations. - Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS. Company Description We are a technology consulting and services company with 11,800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: - Putting people first - Client-centricity - Collaboration Grow. Own. Achieve. Learn. with Zensar: Watch here

Title: Property Administrator Location: Newcastle upon Tyne England GB Job Description: HybridProperty ManagementFull timePM/NCL/AMN/JLY26 Newcastle upon Tyne, England, United Kingdom OverviewApplication Description About the role A varied and responsible position providing administrative support to the Client Partner and property management team. Working with the Client Partner, the team is responsible for managing the Clients property portfolio, with a focus on delivering excellent service and maintaining strong occupier relations. The Property Administrator will support the Client Partner and property management team to coordinate the Clients portfolio including reporting, data management, KPI attainments and overseeing one off projects. What matters most in this role Building and maintaining close professional relationships with Clients, Occupiers and the PM teams is paramount to your success. You will have experience with multi-tasking and working towards tight deadlines. You will regularly deal with a range of enquiries quickly and efficiently. Attention to detail is crucial, especially in the maintenance of our databases, approving contractor invoices and preparing quarterly reports to send to clients. You must have strong working knowledge of Microsoft Word, Excel, Teams and Sharepoint. Day to day, you’ll ⎼Coordinate and collate updates for monthly/quarterly reporting, including chasing PM teams, preparing and checking output as well as ensuring reports are delivered on time. ⎼Ensuring the PM teams update trackers at the required intervals and escalating to the Client Partner where appropriate. ⎼Submitting trackers and reports by the deadlines set. Reviewing and suggesting more efficient ways of working or simplified processes. ⎼Support the PM team to develop and implement emergency response plans. ⎼Act as the point of contact for data queries, coordinating the response from the various PM teams. Carrying out regular data integrity checks and updating the property management systems. ⎼Support the PM team on the completion of service charge budgets and reconciliations. ⎼Review and update Health and Safety Reports with measures provided by the PM team to reduce risk. ⎼Provide support with sustainable property management, to include the collection, management and analysis of utility data. What we expect of you ⎼Previous experience of working in property management with knowledge of service charges, including budgets and other relevant standards is desirable. ⎼Resilience and ability to work within the dynamic nature of the property market whilst adapting to changing circumstances and processes. ⎼An understanding of UK property laws and regulations, including safety standards would be beneficial. ⎼A proactive, practical, and positive approach to work Our core belief Great Workmanship starts with getting the fundamentals right. Even though we're in the property business, we're all about the people. Everything we do is built on collaboration, empowerment, autonomy, and integrity – not just words, but how we actually work. Why Workman? Hybrid working to offer you a great work life balance, with a minimum of three days in the office. Core working hours to allow for added flexibility and helps ease your commute to the office. Study support (where applicable) Discretionary annual bonus and salary reviews. Healthcare, life insurance & wellness programme. Long service additional holidays, your birthday off and an extra day between Christmas and New Year. Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few. Social events throughout the year including a firm wide Christmas party! Generous referral bonus. About Workman As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry. We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.