Workforce and Community Education

• Develop and execute a research agenda for Full-Service Community Schools implementation centered on efficacy, outcomes, and children/family growth • Partner with National University faculty/staff to create structures for staff and graduate and undergraduate students to participate in research activities • Research and evaluate the development and delivery of programs utilizing quantitative and mixed-methods research designs • Produce research briefs, white papers, and tools to enhance user experience; and engage with other units within National University (e.g., Cause Research Institute) to enhance research efforts. • Collaborate with researchers, graduate students, and post-docs at NU Cause Research Institute, Sanford College of Education, JFK School of Psychology and Social Sciences, and School of Health Professions to co-develop a robust research agenda supporting ENLACES. • Engage in research-practice partnerships with partner districts and strategic partners to better understand ways in which innovative solutions from ENLACES are implemented. • Manage research projects with a research team (graduate students and RAs), as well as weigh variety of internal and external stakeholders, ensuring research projects stay on track and within budget. • Participate in training, coaching, and supporting graduate and undergraduate students in engaging in research projects. • Collect, assemble, and maintain datasets related services provided to children, families, and teachers through ENLACES. • Analyze data to generate evidence that can influence policy and practice • Write research reports, briefing memos, summaries of journal articles, books, blogs and news articles individually and in collaboration with other researchers and scholars (internal and external). • Present results of empirical analysis in interesting and easy to understand table and graphical formats. • Contribute to writing grants to support continuation of grant funding that supports community school initiatives. • Support the content development of RFPs • Partner with external clients and consultants to support research and evaluation. • Review content, products, and materials to ensure they align with evidence-based practices • Attend conferences and seminars as needed. • Other duties as assigned.

• Provide substantive, timely feedback to students on various assessment activities • Maintain a positive, safe, inclusive student-centric learning environment • Complete required tasks on deadlines (e.g., final grades, assessment, grading rubrics, input for grade appeals, etc.) • Maintain appropriate professional training and/or scholarly activities, when applicable • Provide feedback to the course lead regarding the course content • Identify at-risk students and collaborate with student services

• Drive the strategy and planning for assessment of academic program effectiveness and student learning. • Serve as point of contact between the schools and university committees engaged with instructional research and departments involved with academic assessment and accreditation. • Formulate and implement critical activities supporting assessment of academic program effectiveness and student learning. • Collaborate with program directors to establish standards for meeting programmatic accreditation standards. • Manage the development and overall quality control of scoring instruments, surveys, or other assessment tools.

• Support end-to-end UX workflows across research, design, and analytics • Manage intake, tracking, and coordination of UX work across teams, including timelines, stakeholders, vendors, and resources • Ensure UX work is tracked, updated, and progressing on schedule across projects, flagging risks and dependencies as needed • Facilitate clear communication across teams and stake holders, including surfacing updates, risks, and dependencies • Maintain and update tools (e.g., Jira) to ensure visibility into UX work, timelines, and status • Support ad hoc research and operational needs as they arise within the UX team • Represent UX teams in key meetings to share ticket and project updates • Partner with stakeholders to clarify requirements and support readiness for execution • Coordinate project kickoffs and ensure alignment across teams • Maintain and optimize tools (e.g., Jira) and workflows to support UX operations • Support development of standardized templates, documentation, and processes • Help prepare and support team status meetings (e.g., agendas, updates, tracking action items) in partnership with UX leadership • Identify opportunities to improve efficiency and streamline workflows • Lead tracking of UX budgets, including tools, research, and vendor/agency spending • Coordinate with external vendors and partners on invoicing, timelines, deliverables, and onboarding • Ensure resources are aligned to priorities and utilized effectively • Partner with PMO and cross-functional teams to align timelines, dependencies, and delivery plans • Ensure UX work is coordinated within broader program and project plans • Support coordination across multiple initiatives to maintain alignment and progress

• Develop platform‑specific content strategies that support recruitment, engagement, and brand reputation goals. • Design and execute social media content to achieve marketing objectives, including creating, managing, and publishing high‑quality original content across platforms. • Write and edit social media copy and produce short‑form video content for Reels, Shorts, TikTok, and emerging platforms. • Lead community and reputation management, including moderation best practices, response frameworks, and issue identification. • Maintain and update moderation templates and guidance aligned with brand voice, escalation protocols, and compliance standards. • Monitor social media performance and KPIs, analyze results, and provide insights to support optimization, testing, and recommendations. • Stay current on platform trends, algorithm changes, and cultural moments to inform content and engagement strategies. • Collaborate with internal marketing and communications partners on campaigns, launches, and priority initiatives.

• Provide administrative and staff support duties for faculty, administrators, and students within the Sanford College of Education • Assist and direct visitors and resolve administrative problems and inquiries • Compose, edit and proofread correspondence and reports • Prepare a range of administrative documents • Provides administrative support for SCOE faculty statewide including meeting coordination, calendar management, document creation and coordination • Organizing and maintaining electronic and paper filing systems, managing department distribution lists • Engage with students, faculty and administrators to triage and provide information in response to range of SCOE inquiries from internal staff and faculty, students, and parties external to the University

• The Senior Digital Analyst is responsible for end-to-end tracking, measurement, and reporting across digital products, UX experiences, and marketing journeys. • This role ensures data accuracy and delivers actionable insights across websites, user journeys, and campaign performance. • Partnering closely with UX, Marketing, Enrollment, and Web Development teams, this role connects behavioral data (GA4, Full Story), CRM data, and journey performance to drive conversion, engagement, and lead outcomes.

• Develop and maintain WordPress web pages, templates, and reusable components to support scalable and maintainable site experiences. • Translate UX designs and requirements into responsive, high‑quality front‑end code using HTML, CSS, and JavaScript. • Ensure consistency, scalability, and performance across all pages and user journeys by following design systems and coding standards. • Optimize page speed, load times, and cross‑device compatibility to deliver reliable experiences across browsers and devices. • Support implementation of analytics tracking, tagging, and data layer requirements to enable accurate reporting and measurement. • Maintain and update content and page structures within the CMS, ensuring accuracy, accessibility, and ease of ongoing content management. • Perform front‑end testing and QA to validate functionality, responsiveness, accessibility, tracking accuracy, and performance prior to release.

• Drive the execution and optimization of user-first digital experiences across the prospective student journey. • Partner with Enrollment, Marketing, and Product teams to identify and recommend new products and experience opportunities. • Translate business needs into user-first experience concepts. • Map, optimize, and operationalize end-to-end journeys across Web, CRM, and Enrollment touchpoints. • Support AI and innovation initiatives by ensuring experiences are user-centered and measurable. • Conduct biannual competitive and technology audits.

• act as a partner within the Marketing Analytics team delivering knowledge of marketing activity performance • reporting on performance • supporting the creation of actional insights • enabling analytics self-service for the marketing team • develop dynamic reports and dashboards that will serve as the backbone for marketing enabling data-driven decision across the team • support advanced analytics functions such as developing nuanced forecasts with multiple data inputs • Consultative skills : work with marketing team to translate marketing data needs into reports and self-service marketing tools • Create data insights: create graphs, reports, and dashboards to increase understanding of performance across marketing and cross-functional teams • Ensure reporting accuracy and availability: Responsible for the data integrity of reports and dashboards ensuring that reported data is accurate • Corroborates data integrity of website and digital media channel data • Develop expertise in data sources: work with internal marketing with cross-functional data partners to ensure that data required is available to use in creating reports and dashboards • Develop expertise in university business processes: cultivate a deep understanding of marketing and enrollment processes, statuses, and prospective student cycle and the supporting data across these to support report and insight creation • Other duties as assigned.