Role Description Lenderworks is looking for an Encompass Administrator to join our team of mortgage professionals. The Encompass Administrator is responsible for managing and optimizing the Encompass loan origination system, ensuring compliance with best practices and supporting business objectives. Key duties include: - Act as an escalation point for inquiries from Central Help Desk staff. - Identify inefficiencies in client processes and recommend improvements in alignment with ICE and software development best practices. - Regularly review ICE-published system administration guidelines and best practices, applying them to optimize system performance. - Collaborate with stakeholders to establish best practices that support business objectives. - Manage and document all system configuration changes in compliance with the Change Management Policy. - Maintain a strong understanding of other critical systems that integrate with Encompass. - Analyze vendor documentation and technical specifications for releases to assess testing, deployment, and reconfiguration needs. - Provide advanced troubleshooting and analysis to support end-users. - Monitor outstanding inquiries to ensure resolution within defined Service Level Agreements (SLAs). - Define application or procedural issues by conferring with users and evaluating current processes. - Create, recommend, and deploy new Encompass functions, capabilities, and integrations. - Collaborate with programmers and software developers to define solutions for system or client issues. - Perform user acceptance testing, advise on business change implications, and produce user documentation to support new implementations. - Maintain technical knowledge through educational workshops and reviewing industry publications. - Maintain documentation for reference by regulators, auditors, and management. Qualifications - 2+ Years Ellie Mae Encompass Administration experience - Familiarity with Javascript programming is highly desirable - Experience with Encompass integrations including Encompass Web/Partner Connect, OB, and other Ellie Mae Network services - Requires a strong 'out of the box' approach to solutioning and a 'look at the big picture' mindset - Strong analytical and problem-solving skills - Ability to support end-users, via multiple communication methods, with a focus on providing the highest levels of customer service - At least 2 years mortgage industry experience - At least 2 years of related customer service experience - An associate's degree or equivalent in a related field - Proficiency in all aspects of Microsoft Office; especially Outlook, Word, Excel, and PowerPoint Requirements - Ethics & Integrity: Treats people with respect; Keeps commitments; Tells the truth and is honest in all dealings; Works with integrity and ethically; Upholds organizational values. - Customer Focus: Can describe customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs while recognizing adverse customer reactions and develops better alternatives. - Decision Making & Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks. Gathers data and others’ input when making decisions. Considers lessons learned from experience, differing needs, and the impact of the decision on others. - Problem Solving: Resolves difficult or complicated challenges. Shows insight into the root-causes of problems. Generates a range of solutions and courses of action with benefits, costs, and risks associated with each. - Accountability & Dependability: Does not make excuses for errors, problems and/or not meeting expectations; acknowledges, corrects mistakes and faces up to problems with people quickly and directly. Physical Demands and Work Environment - Frequently required to read and communicate through Teams Chat - Skilled at working independently without the need for supervision - Superior organizational skills and attention to detail - Advanced analytical and problem-solving skills - Excellent planning, time management, and follow-up ability - Open-minded, optimistic, passionate, and determined team player - Strong interpersonal skills - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role Description The Executive Administrator supports the CEO and leadership team by coordinating organization of systems, analyzing departmental use of systems, coordinating and analyzing project management and ensuring compliance with state and ODP requirements. This role strengthens efficiency, quality, and communication across programs while supporting strategic initiatives and workforce development. - Provide executive‑level administrative and operational support to the CEO. - Coordinate cross‑departmental workflows, communication, and project timelines. - Support compliance with ODP regulations, licensing standards, and internal policies. - Manage and optimize systems including ADP, Therap, SharePoint, and Relias Learning. - Assist with audits, incident management, and quality improvement activities. - Develop and maintain policies, procedures, and operational processes. - Support strategic planning, organizational development, and performance improvement initiatives. Qualifications - Bachelor’s degree in Healthcare Administration. - Licensed Practical Nurse (LPN) in Pennsylvania preferred. - Experience in health and human services, developmental programs, or long‑term care. - Strong project management, communication, and organizational skills. - Proficiency with ADP, Therap, SharePoint, and Relias Learning. - Knowledge of ODP regulations and human services compliance standards. Requirements - Strong computer skills (MS Office, Excel, Therap, ADP, Relias, and Outlook). - Ability to learn other computer software programs as required by assigned tasks. - DHS/ODP Certified Investigator Certification. - ODP Quality Management Certification. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Frequently required to remain in a stationary position. - Daily movements include sitting, standing, operating computers and other office equipment, and moving about the office. - Possibility of attending onsite and offsite meetings. - Must be able to communicate via email and verbally via telephone. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - This position is currently a work from home position/office environment.

Role Description The IT Service Management Administrator drives the administration, governance, integration, and continuous improvement of our enterprise IT Service Management (ITSM) environment and operational platforms. This role serves as the primary administrator and owner of Ivanti Neurons for ITSM and is responsible for the administration, configuration, governance, and continuous improvement of core IT Service Management processes including: - Incident Management - Major Incident Management - Change Management - Problem Management - Knowledge Management - Service Request Management - CMDB governance - Service Catalog management In addition to Ivanti, this role will provide administration and operational support for PagerDuty, Jira, and other Technology Operations platforms, ensuring effective integrations, automation, reporting, and operational alignment across the Technology organization. Qualifications - Minimum 4 Year / Bachelors Degree in Information Technology, Computer Science, Business, or equivalent professional experience. - 5 years Supporting enterprise IT Service Management environments. - 3 years Administering Ivanti Neurons for ITSM, Ivanti Service Manager, or comparable enterprise ITSM platforms. Requirements - Strong understanding of ITIL practices including Incident, Major Incident, Change, Problem, Knowledge, Service Request, Configuration, and Asset Management. - Experience administering enterprise operational platforms such as PagerDuty, Jira, Jira Service Management, or similar tools. - Experience configuring workflows, permissions, automation, notifications, dashboards, reporting, and platform integrations. - Experience supporting Service Desk, NOC, Infrastructure Operations, Service Operations, or Site Reliability Engineering (SRE) organizations. - Strong analytical, troubleshooting, reporting, and problem-solving skills. - Excellent communication, facilitation, documentation, and stakeholder management skills. Benefits - Paid Vacation Time and Paid Sick Time and Paid Holidays - 401k 6% match with immediate vesting - Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) - TeleDoc - HSA company match - 3 Medical plan options including a Low Deductible PPO Medical Plan Offering - Employee Assistance Program - Engaged Employee Resource Groups - Outstanding Learning and Career Development Opportunities Company Description Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct. Equal Employment Opportunity: Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.

• Respond to client enquiries regarding products and services being quoted • Assist prospective clients with general enquiries and escalate opportunities where appropriate • Gather and document customer requirements to support successful project delivery • Monitor and manage sales-related service tickets in a timely and professional manner • Process requests from sales, account management, and renewals queues • Create and update sales opportunities and coordinate activities with internal stakeholders • Ensure service-related tickets are escalated promptly to the appropriate teams • Prepare accurate quotes within agreed service levels using approved product catalogues • Ensure pricing aligns with business requirements and quality standards • Coordinate approvals for high-value quotes where required • Review opportunities for accuracy before progressing to sales orders • Maintain product information within sales systems to ensure consistency and accuracy • Support and guide team members in the effective use of quoting tools • Assist in maintaining documentation and resolving system issues with software vendors • Contribute to evaluating and improving quoting tools and processes • Identify opportunities to improve efficiency and effectiveness within the quoting function • Assist with the preparation of professional proposals for larger projects • Coordinate information from internal stakeholders to produce accurate quotations • Support accepted proposals through to sales order completion • Maintain accurate customer and company contact information within internal systems • Record customer information and project details accurately to support downstream teams • Maintain and update sales administration documentation and procedures • Complete agreed training and professional development activities • Provide administrative support to Account Managers as required • Undertake additional duties that contribute to the success of the sales team and wider business