Role Description
Administers diagnostic tests, preadmission testing, rehab and/or physician appointment schedule for hospital departments and/or physician practices.
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Gathers clinical information to ensure appropriate scheduling of screening and diagnostic test procedures and/or physician appointments.
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Coordinates schedules with patients, physician, office staff and/or ancillary department as necessary.
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Communicates and dispenses instructions and explains the necessary preps to the patient or their designee in terms they can understand.
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Identifies opportunities for improvement and works with management team to implement change.
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Provides floor support for both new and tenured scheduling staff on an as-needed basis.
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Serves as a resource for Patient Access staff, physicians, departments and referring offices.
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Verifies and updates patient demographic information.
Qualifications
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High School Diploma/GED
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1 year scheduling experience within the Patient Access Center or
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Proficient in all basic scheduling procedures (e.g. DEXA, Echo, etc.) and has been trained on one or more complex diagnostic tests (e.g. IR, MRI) or experience scheduling physician appointments across multiple regions (Pocono, Lehigh Valley, Hazleton)
Requirements
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Lift and carry 25 lbs.
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Frequent sitting/standing
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Frequent keyboard use
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Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Company Description
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law.
All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
