Agiliti

Role Description The Senior Territory Executive is responsible for attaining revenue and EBITDA targets through growing share within existing and new customer accounts in an expanded territory. The Senior TE will develop and implement strategic plans to expand the use of products and services within assigned territory and accounts. This role involves managing sales accounts by prioritizing high-impact goals, requirements, and sales opportunities to achieve revenue and EBITDA growth. Additionally, the Senior TE will mentor and lead training for peers, leveraging their extensive experience with healthcare systems and Group Purchasing Organizations (GPOs). Qualifications - BS/BA degree in business, sales, or marketing. - 7+ years of healthcare sales or related experience required. - Experience working with healthcare systems and Group Purchasing Organizations (GPOs) is essential. - Proven track record of success in a team-based selling environment. - Previous experience selling services is preferred. - Must be available to travel up to 50%. - Must hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies. Requirements - Has the focus, persistence, positive outlook, and discipline to meet the personal demands of a sales role. - Anticipates problems or opportunities and takes immediate action to address them. - Follows through on commitments and agreements. - Sets challenging personal and business goals and demonstrates tenacity toward achieving those goals. - Communicates effectively, both written and verbally, to internal and external partners. - Sets high standards of performance, quality, and accountability for self and others. Guides by example. - Professionally presents and conveys our services using the Challenger Sales methodology, utilizing available tools such as whiteboarding and virtual meetings when applicable. - Builds strong cross-functional internal relationships. - Comprehends and understands Sales Incentive Plan, budget, and District Profits & Losses. - Ability to speak competently about all clinical equipment found in hospital environments as well as solid comprehension of hospital finance, reimbursement, regulatory, and safety practices. Benefits - Health insurance options for Medical, Dental & Vision plans. - Short- and Long-Term Disability plans. - Flexible Spending Accounts. - Health Savings Accounts. - Life Insurance Options. - Paid Time Off. - 401K Saving Plan with employer match. - Employee Discounts. - Tuition Reimbursement. - Daily Pay program. - Employee Assistance Program. - Wellness programs.

• Handles both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures • Responds to customer voicemails and emails related to scheduling • Schedules cases with multiple modalities, confirming next-day schedules, approving cases via our online scheduling system, and assuring all cases are booked accurately • Identifies scheduling barriers and implements solutions to improve scheduling results • Follows established precaution and procedures in the performance of job duties to ensure a safe work environment. • Adhere to policies regarding safety, confidentiality, and HIPAA guidelines • Participates in ongoing training to improve their understanding of our department and what we offer our customers • Assist in other tasks as assigned by Supervisor and/or Manager

Role Description Provides outstanding service to customers; resolves product or service problems; attracts new potential and increased activity from existing customers and maintains accurate customer data throughout the entire order process. Hours: Tuesday - Saturday 6 am – 3 pm - Provides comprehensive corporate contact with customers by utilizing an in-depth product and company knowledge and customer familiarity to answer large amounts of incoming calls, acquire customer orders, and route orders to the appropriate service site. - Maintains comprehensible records of all customer interactions in call center databases. - Maintains accurate customer data by updating system information. - Identifies customers’ needs, clarifies information, researches issues, and provides accurate, satisfactory answers to customer queries and concerns. Follows call center scripts when handling different topics. - Resolves product or service problems by utilizing developed procedures to clarify the customer's complaint; determines the cause of the problem; guides customer through troubleshooting, selects and explains the best solution to solve the problem; expedites correction or adjustment; follows up to ensure resolution. - General knowledge of all product and service lines offered and follows established processes to route requests to appropriate support specialist. - Attracts new potential and increased activity from existing customers by identifying opportunities to cross-sell additional products and services and presenting product opportunities to customers and routing service leads to Inside Sales specialists for follow-up. Qualifications - High School Diploma or 2 years of equivalent experience required. - Previous experience in a high-volume call center is preferred. - Available to work weekends and holidays as needed. - Ability to multi-task, set priorities and manage time effectively is preferred. - Proven track record of new business generation resulting in increased revenue. - Health care industry knowledge preferred. Requirements - Strong phone and verbal communication skills along with active listening. - Easily identifies reasons for problems and can find effective solutions. Has self-control, patience, and ability to make decisions under pressure. - Solid knowledge of all products and solutions sold in their market, including competitive products; applies independent judgment to recommend products for a given customer's situation. - Practiced documentation skills and detail-oriented. Demonstrates reliability and flexibility. Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment. - Applies time management skills critical to success. - Builds strong relationships with customers through frequent phone contact and strong product knowledge and advice. Uses customer-oriented telephone etiquette to gather information. Greets callers, establishes rapport, and projects a professional tone. - Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and may lead team members to accomplish objectives. - Entire MS Suite, Customer Relationship Management Software, order management systems. Benefits - Health insurance options for Medical, Dental & Vision plans. - Short- and Long-Term Disability plans. - Flexible Spending Accounts. - Health Savings Accounts. - Life Insurance Options. - Paid Time Off. - 401K Saving Plan with employer match. - Employee Discounts. - Tuition Reimbursement. - Daily Pay program. - Employee Assistance Program. - Wellness programs.

Role Description The Surgical Scheduling Coordinator is responsible for booking our equipment for hospitals across the country. This person will handle various interactions (phone/email/cases) to and from surgical customers to guide them through the scheduling process. Hours / Shifts: - Monday - Friday, 8:30 am - 5:30 pm CST or 9 am - 6 pm CST - On-Call Rotation includes: typically 1-2 weekdays per month and 1 weekend day per month. Qualifications - High School Diploma or equivalent required - Proven work experience as a Scheduling Coordinator or in Customer Service - Proficiency in Scheduling Software preferred - Experience using Microsoft Office 365 (Outlook, Word, and Excel) - Knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures preferred - For Remote Position Only: Separate work area free of distraction Requirements - Handles both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures - Responds to customer voicemails and emails related to scheduling - Schedules cases with multiple modalities, confirming next-day schedules, approving cases via our online scheduling system, and assuring all cases are booked accurately - Identifies scheduling barriers and implements solutions to improve scheduling results - Follows established precaution and procedures in the performance of job duties to ensure a safe work environment. Adhere to policies regarding safety, confidentiality, and HIPAA guidelines - Participates in ongoing training to improve their understanding of our department and what we offer our customers - Assist in other tasks as assigned by Supervisor and/or Manager Benefits - Health insurance options for Medical, Dental & Vision plans - Short- and Long-Term Disability plans - Flexible Spending Accounts - Health Savings Accounts - Life Insurance Options - Paid Time Off - 401K Saving Plan with employer match - Employee Discounts - Tuition Reimbursement - Daily Pay program - Employee Assistance Program - Wellness programs

Role Description The Service Representative - Surgical Equipment Repair ensures operational delivery of Surgical Equipment Repair offerings to a set account base. These services include, but are not limited to: - Onsite instruments - Rigid endoscope - Flexible endoscope - Power, video, and ancillary surgical device repairs They are also responsible for maintaining customer service. Qualifications - An associate degree or equivalent work experience - Healthcare or Medical Device industry experience desired - Sterile Processing Department (SPD), Operating Room (OR) and/or related sales experience preferred - 1-3 years of experience preferred - The ability to type at least 40 words per minute - Willingness to travel to support business needs - Knowledge of Microsoft Teams, Outlook, Office 365, Word, and Excel - The ability to sit, stand and bend often - The ability to lift and carry up to 15 pounds Requirements - Manage key accounts and grow the Surgical Equipment Repair business - Establish and maintain appropriate levels of service delivery - Maintain relationships within facilities to ensure clear communications and cooperation - Create opportunities and identify weaknesses to decrease expenditures - Navigation of equipment throughout the hospital - Ensure complete paperwork submission - All other duties as assigned Benefits - The opportunity to make a real impact on patients’ lives - Comprehensive Benefits Package - Tuition Reimbursement - Up to a 3% match on your 401K - Make any day a pay day with Daily Pay

• The program manager will be the primary point of contact for government Contracting Officers (KOs) and Contracting Officer Representatives (CORs) and will be responsible for ensuring customer satisfaction and growing the contract. • Oversee the management and execution of large federal projects • Communicate regularly with the KO and COR • Ensure customer satisfaction, demonstrated via CPARS • Ensure 100% compliance with contract deliverables • Coordinate the operational execution of the contract work • Serve as the singular customer POC for all project issues • Ensure project schedules and execution meet customer expectations • Work with internal support teams to manage invoices, accounts receivable, and payments • Work with the quality and compliance teams to ensure project exceeds customer and Agiliti standards • Ensure compliance with the Quality Assurance Surveillance Plan (QASP) and perform internal audits to validate compliance

Role Description The Service Representative - Surgical Equipment Repair ensures operational delivery of Surgical Equipment Repair offerings to a set account base. These services include, but are not limited to: - Onsite instruments - Rigid endoscope - Flexible endoscope - Power, video and ancillary surgical device repairs They are also responsible for maintaining customer service. Qualifications - An associate degree or equivalent work experience - Healthcare or Medical Device industry experience desired - Sterile Processing Department (SPD), Operating Room (OR) and/or related sales experience preferred - 1-3 years of experience preferred - The ability to type at least 40 words per minute - Willingness to travel to support business needs - Knowledge of Microsoft Teams, Outlook, Office 365, Word and Excel - The ability to sit, stand and bend often - The ability to lift and carry up to 15 pounds Requirements - Manage key accounts and grow the Surgical Equipment Repair business - Establish and maintain appropriate levels of service delivery - Maintain relationships within facilities to ensure clear communications and cooperation - Create opportunities and identify weaknesses to decrease expenditures - Navigation of equipment throughout the hospital - Ensure complete paperwork submission - All other duties as assigned Benefits - The opportunity to make a real impact on patients’ lives - Comprehensive Benefits Package - Tuition Reimbursement - Up to a 3% match on your 401K - Make any day a pay day with Daily Pay

Role Description The Clinical Advisor is a key member of the Solutions team and ensures our internal and external customers are trained on SES products and clinical applications. - Having a deep understanding of all SES products, current and all new product as released - Having a deep understanding of the clinical application and desired outcomes of all SES product - Training all sales, ops and other internal teams on SES product focusing on the relevant needs of each group, including new hire training, new product training, and new campaign training - Training all sales groups on SES strategies and campaigns - Collaborating with product and marketing to produce effective training materials - Providing new customer product education for large implementations within the division, coordinating and collaborating with the implementation team - Being the divisional resources for all SES product questions - Collaborating with divisional leaders to identify divisional field training needs and develop plans to meet them Qualifications - Four-year degree required in nursing, physical therapy, occupational therapy or a related healthcare field. - Certification in wound care, falls, or safe patient handling preferred. - Experience in training, primarily sales teams, ops teams, and healthcare providers. - Experience in the healthcare market required. - Ability to learn new products and sales strategies quickly. - Ability to create and maintain strong divisional relationships. - Strong project management skills with the ability to work independently. - Proven experience working with multidisciplinary, cross-functional teams. - Exceptional written and oral communication skills, including the ability to effectively communicate with clinical, marketing, sales, and ops audiences. - High level of flexibility, creativity, dependability, and professionalism. - Excellent presentation skills are essential. - Proficient in core Microsoft Office Suite. - Travel up to 75%. Benefits - Health insurance options for Medical, Dental & Vision plans - Short- and Long-Term Disability plans - Flexible Spending Accounts - Health Savings Accounts - Life Insurance Options - Paid Time Off - 401K Saving Plan with employer match - Employee Discounts - Tuition Reimbursement - Daily Pay program - Employee Assistance Program - Wellness programs

Role Description The Government Services Program Manager, reporting to the Director, Program Management Office, will have experience and a strong aptitude in project and program management. The ideal candidate will have experience managing large BPA and/or IDIQ contracts, managing both the overall program and individual task order projects within the program. This position serves as Agiliti’s single customer POC for large contracts and thus requires outstanding project management, customer service, and problem-solving capabilities. This position will also contribute as a subject matter expert for the review of additional opportunities within the federal and state government spaces. Qualifications - High School Diploma or above - Previous project management and/or program management experience with the federal government (preferably within a health care setting) or a Project Management Professional certification - Must be able to read, write, speak, and understand English - Must successfully pass a government background screening Requirements - Program Management – ~40% - Oversee the management and execution of large federal projects - Communicate regularly with the KO and COR - Ensure customer satisfaction, demonstrated via CPARS - Ensure 100% compliance with contract deliverables - Coordinate the operational execution of the contract work - Work with the Government Services team and contract customers to scope additional TOs - Project Management – ~35% - Manage the implementation, customer coordination, operational execution, and deliverable submissions for smaller federal contracts or individual TOs to larger contracts - Ensure project schedules and execution meet customer expectations - Serve as the singular customer POC for all project issues - Ensure KO, COR, and TO customer satisfaction - Work with internal support teams to manage invoices, accounts receivable, and payments - Work with the quality and compliance teams to ensure project exceeds customer and Agiliti standards - Ensure compliance with the Quality Assurance Surveillance Plan (QASP) and perform internal audits to validate compliance - Capture Management - ~15% - Review requests for proposals and participate in preparing compliant proposal responses - Facilitate, manage, and maintain channel partner documentation such as teaming agreements; NDAs; and addendums - Support responses to government requests for proposals, quotes, and solicitations - Assist in opportunity qualification and risk assessment - Participate in bid/no bid decisions and proposal review meetings - Administrative activity - ~10% - Perform other duties as assigned, including required training. Benefits - Health insurance options for Medical, Dental & Vision plans - Short- and Long-Term Disability plans - Flexible Spending Accounts - Health Savings Accounts - Life Insurance Options - Paid Time Off - 401K Saving Plan with employer match - Employee Discounts - Tuition Reimbursement - Daily Pay program - Employee Assistance Program - Wellness programs

Role Description The Vice President of Sales and Program Management provides executive leadership for revenue growth across Federal, State, and Local Government accounts and Original Equipment Manufacturers (OEMs) within the healthcare services and medical equipment management sector. This role drives strategic sales initiatives, program execution, and cross-functional collaboration to deliver customer-centric solutions while ensuring profitable growth and operational excellence. - Develop and execute enterprise sales strategies to grow revenue across government and OEM markets while expanding and retaining existing client relationships. - Lead complex, consultative sales and solution development efforts in partnership with Client Partners, Sales and Operations leadership, and clinical and commercial teams. - Own business planning, forecasting, pipeline management, and resource allocation to ensure consistent performance and visibility across strategic programs. - Provide direct leadership and development for a high-performing organization, including a Vice President of Sales, Strategic Account Executives, a Director of Program Management, and Program Managers, along with matrixed sales resources. - Collaborate cross-functionally with Finance, Marketing, Legal, and Operations to align strategy, ensure execution, and address operational and commercial challenges. - Engage senior healthcare leaders and executives to align Agiliti solutions with customer needs, drive value realization, and improve customer satisfaction and retention. - Drive continuous improvement in sales processes, operational efficiency, and profitability through data-driven decision-making and disciplined execution. - Perform other duties assigned to support business goals and strategic initiatives. Qualifications - Bachelor’s degree required; MBA preferred. - Minimum of 5 years of healthcare sales leadership experience with demonstrated responsibility for revenue growth and team management. - Proven experience leading strategic sales initiatives and program management in complex, multi-stakeholder environments. - Demonstrated financial acumen, including P&L ownership, forecasting, and performance management. - Ability to travel up to 60%, including approximately 50% overnight travel. Requirements - Advanced consultative selling and strategic thinking skills, with the ability to solve complex business problems and deliver scalable solutions. - Executive presence with the ability to influence and engage C-level stakeholders internally and externally. - Strong knowledge of the healthcare, hospital, and medical equipment management industries; government and OEM experience preferred. - Exceptional leadership, communication, and presentation skills, with the ability to inspire and align cross-functional teams. - High proficiency in CRM platforms and Microsoft Office tools (Word, Excel, PowerPoint) to drive pipeline visibility, forecasting accuracy, and performance. - Results-oriented mindset with a strong customer focus and commitment to quality, integrity, and service excellence. Benefits - Health insurance options for Medical, Dental & Vision plans. - Short- and Long-Term Disability plans. - Flexible Spending Accounts. - Health Savings Accounts. - Life Insurance Options. - Paid Time Off. - 401K Saving Plan with employer match. - Employee Discounts. - Tuition Reimbursement. - Daily Pay program. - Employee Assistance Program. - Wellness programs.