Lehigh Valley Health Network

• Assists a multidisciplinary team with providing service to at-risk patients. • Ensures seamless network integration and daily network operation success. • Attends to operational and clinical needs as well as data, quality, and educational needs. • Integrates all-new network practices to the program and collaborates with other professional disciplines to ensure effective and efficient patient care delivery. • Utilizes knowledge of patient's age and cultural diversity into the provision of patient care.

• Provides foreign language interpreting services to enable the understanding and successful communication between individuals with limited English proficiency (LEP) and staff. • Assists clinic staff by facilitating cross-cultural communication for non-English speaking patients of all ages. • Provides accurate interpretation between L.E.P. patients and hospital personnel. • Provides education to individuals and staff on culturally specific values, beliefs, and practices that are relevant to the encounter. • Acts as a conduit of information for all clinical services which include medical terminology and support services to LEP patients. • Informs L.E.P. patients about the interpreter's role and what interpreters can and cannot do as part of their jobs. • Serves as a cultural mediator to enhance communication between patients/family, as it relates to medical care. • Explains hospital resources, office protocols, and limitations to clinicians and patients, and makes appropriate referrals. • Develops relationships with L.E.P community focus groups focusing on the needs of the community. • Provides verbatim interpretation to preserve the medical record and conveys the meaning of the message in the target language. • Listens effectively and is open to other points of view. • Conveys the intent, tone, style and language level of the speaker.

• Administers diagnostic tests, preadmission testing, rehab and/or physician appointment schedule for hospital departments and/or physician practices • Gathers clinical information to ensure appropriate scheduling of screening and diagnostic test procedures and/or physician appointments • Coordinates schedules with patients, physician, office staff and/or ancillary department as necessary • Communicates and dispenses instructions and explains the necessary preps to the patient or their designee in terms they can understand • Identifies opportunities for improvement and work with management team to implement change • Provides floor support for both new and tenured scheduling staff on an as needed basis • Serves as a resource for Patient Access staff, physicians, departments and referring offices • Verifies and updates patient demographic information

Role Description Administers diagnostic tests, preadmission testing, rehab and/or physician appointment schedule for hospital departments and/or physician practices. - Gathers clinical information to ensure appropriate scheduling of screening and diagnostic test procedures and/or physician appointments. - Coordinates schedules with patients, physician, office staff and/or ancillary department as necessary. - Communicates and dispenses instructions and explains the necessary preps to the patient or their designee in terms they can understand. - Identifies opportunities for improvement and works with management team to implement change. - Provides floor support for both new and tenured scheduling staff on an as-needed basis. - Serves as a resource for Patient Access staff, physicians, departments and referring offices. - Verifies and updates patient demographic information. Qualifications - High School Diploma/GED - 1 year scheduling experience within the Patient Access Center or - Proficient in all basic scheduling procedures (e.g. DEXA, Echo, etc.) and has been trained on one or more complex diagnostic tests (e.g. IR, MRI) or experience scheduling physician appointments across multiple regions (Pocono, Lehigh Valley, Hazleton) Requirements - Lift and carry 25 lbs. - Frequent sitting/standing - Frequent keyboard use - Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Company Description Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Role Description Manages individualized, evidence-based nursing care through use of the nursing process and the principles of primary nursing in accordance with departmental and Hospital policies and procedures. - Demonstrates knowledge of hospital policies and procedures for administering and recording medications. - Demonstrates knowledge of procedures and theories related to the care of patients in their patient population. - Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. - Demonstrates the skills and judgement necessary to implement medical plan of care, nursing intervention, and procedures as necessary for the care of the patient. - Identifies and/or assumes activities relative to the developmental needs of the unit and the nursing department. - Identifies discharge-planning needs of patient/family/significant other on admission and throughout the course of care. - Identifies patient care problems and communicates them to RN. - Maintains open communication using appropriate chain of command regarding issues. - Maintains up-to-date and accurate documentation of nursing care provided to ensure the integration of information for use by the healthcare team in order to ensure quality care. Qualifications - Technical School Diploma LPN Program - Ability to comprehend policies and procedures and collaborate with an interdisciplinary team. - Basic computer skills, critical thinking, and ability to concentrate. - Familiarity with hospital health, safety, and sanitation standards and procedures. - Knowledge and competence that reflects current nursing practice. - Knowledge of common safety hazards and precautions to establish a safe work environment. - American Heart Association Basic Life Support - State of Pennsylvania Upon Hire - LPN - Licensed Practical Nurse_PA - State of Pennsylvania Upon Hire Requirements - Lift and carry 25 lbs. - Frequent sitting/standing, frequent keyboard use. - Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Company Description Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

• Responsible for leading the strategic development and implementation of AI-driven solutions. • Partner with various stakeholders to leverage AI and data-driven solutions. • Oversee the design, implementation, and scaling of AI solutions. • Guide the development, training, and operationalization of machine learning models. • Conduct evaluations of emerging AI tools and technologies. • Support AI co-development initiatives with external partners.

• Manages and supports quality and performance improvement by assisting staff to implement strategies that identify, prioritize, measure, and improve key clinical processes and outcomes • Reviews patient records to determine the complete, accurate, and timely documentation of all conditions that support home health/hospice care and treatment of the patient • Reviews and interprets patient records and compares against criteria to determine medical necessity and appropriateness of care • Consults with providers, management, and operations to ensure consistency within the application of clinical criteria • Utilizes clinical expertise for the review of medical records against appropriate criteria in conjunction with contract requirements • Maintains current knowledge of clinical indicators and compliance requirements • Manages tools to collect outcome data and provides regular feedback to individuals, managers, and leaders • Provides concurrent medical record review to assess documentation compliance • Facilitates recommended interventions • Reviews deficiencies in documentation with involved staff and facilitates corrective action • Participates in the ongoing development and implementation of an established performance improvement plan • Reviews orders for data entry, completeness, and appropriateness for admission to home health/hospice services • Promotes, obtains, and reviews appropriate documentation for any home health/hospice specific quality data

• Supports ERP or Corporate Applications through system configuration, testing, and reporting • Works closely with business stakeholders to analyze requirements and deliver technical solutions • Participates in the full development lifecycle • Configure ERP systems or corporate applications based on business requirements • Develop and execute test plans for upgrades, enhancements, and integrations • Assist in disaster recovery planning and upgrade support • Analyze data and create reports to support operational and strategic decisions • Troubleshoot system issues and recommend improvements • Collaborate with functional teams and provide technical guidance on processes

• Responsible for the timely and cost-effective strategic sourcing of complex goods and/or services • Advises and guides business units regarding the application and integration of procurement philosophies and techniques to meet internal customer requirements • Responsible for sourcing, negotiating, contracting, and purchasing complex categories while leveraging buying power • Extensive interaction with Business Units, Leadership, Finance, and suppliers to realize savings • Develops category strategies based on analysis of spend data, market dynamics, and business requirements

• Prepares patients for examinations including basic diagnostic interviewing, rooming, administering medications and vaccines, wound care for wounds or incisions, and assisting with procedures within the physician office setting • Provides care to designated patients and care coordination across the continuum • Provides education on prescription medications and clinical concerns under the direction of a provider • Facilitates coordination of care across settings for a designated population ensuring that labs, studies, and referrals are completed and results discussed with the patient • Performs patient care and procedures utilizing sound clinical judgment and approved policies/procedures/protocols/techniques, equipment, and supplies • Cleans and sterilizes instruments and equipment and maintains supplies • Assesses patient readiness to learn and ensures education materials are current and appropriate; evaluates effectiveness of patient education • Intervenes to prevent, minimize, or correct actual or potential patient risks based upon observation of physiological, behavioral, and environmental factors • Complies with monitoring and documentation of daily activities and expenditures as per standards set forth by accrediting bodies • Acts as a resource for patient and family members, listens effectively, and gives and receives constructive feedback • Participates in clinical meetings and other multi-disciplinary quality service improvement initiatives • Triages calls to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices