• Coordinate and assign caregivers to client visits and shifts • Maintain and update caregiver schedules in the scheduling software • Handle scheduling requests, changes, and emergencies promptly • Serve as the primary point of contact for caregivers regarding scheduling inquiries • Communicate schedule changes and updates to caregivers and clients • Collaborate with the care coordination team to ensure alignment between client care plans and caregiver schedules • Monitor caregiver compliance with client care plans and agency policies • Address and resolve scheduling conflicts in collaboration with the senior scheduling coordinator or management • Ensure accurate and up-to-date documentation of caregiver assignments and client schedules • Provide support to caregivers regarding scheduling-related inquiries and issues • Assist clients and their families with scheduling concerns

• Follow our routine and procedures • Learn & execute our scripts • Answer inbound and make outbound calls for booking and scheduling appointments • Ensure consistent delivery of high-quality customer service

• Handles both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures • Responds to customer voicemails and emails related to scheduling • Schedules cases with multiple modalities, confirming next-day schedules, approving cases via our online scheduling system, and assuring all cases are booked accurately • Identifies scheduling barriers and implements solutions to improve scheduling results • Follows established precaution and procedures in the performance of job duties to ensure a safe work environment. • Adhere to policies regarding safety, confidentiality, and HIPAA guidelines • Participates in ongoing training to improve their understanding of our department and what we offer our customers • Assist in other tasks as assigned by Supervisor and/or Manager

• Handle high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs • Deliver exceptional customer service while handling escalated or complex member interactions • Consult with members to understand their needs and identify the most appropriate transportation options • Communicate clearly and professionally using strong verbal communication skills • Adapt your approach to support a wide range of member personalities, needs, and situations • Use positive, empathetic language to represent yourself and the company in a professional manner