• Coordinates communication with clients and interpreters • Provides first-level issue resolution • Acts as the primary point of contact for clients and vendors under general supervision • Answers phone calls and triages needs of callers • Handles the scheduling of routine and non-complex interpreting jobs • Maintains the scheduling email box and responds to requests in a timely manner • Conducts intake of requests for interpretation services • Works closely within the scheduling system • Complies with the scheduling process • Escalates issues appropriately • Covers for other scheduling coordinators during breaks and vacations • Attends training activities and meetings

• Administers diagnostic tests, preadmission testing, rehab and/or physician appointment schedule for hospital departments and/or physician practices • Gathers clinical information to ensure appropriate scheduling of screening and diagnostic test procedures and/or physician appointments • Coordinates schedules with patients, physician, office staff and/or ancillary department as necessary • Communicates and dispenses instructions and explains the necessary preps to the patient or their designee in terms they can understand • Identifies opportunities for improvement and work with management team to implement change • Provides floor support for both new and tenured scheduling staff on an as needed basis • Serves as a resource for Patient Access staff, physicians, departments and referring offices • Verifies and updates patient demographic information

Role Description The Remote Healthcare Coalition Preparedness Coordinator requires the following: - Must be in Indiana - Must know healthcare system within North region of Indiana - Must know overall preparedness gaps and needs of hospitals, healthcare organizations in Indiana - Must have IN HEALTHCARE in Indiana - 25% travel required - Demonstrate proficiency & independence utilizing Microsoft suite (Teams, PowerPoint, Excel, Outlook, etc.) - Specialized knowledge in program subject matter obtained through experience and/or education - Specialized knowledge of program area including pertinent rules and regulations - Extensive knowledge of all source materials and references including federal and state laws governing the programs - Ability to develop and implement new principles and policies and discern any far-reaching implications - Ability to communicate orally and in writing - The ability to apply general rules to specific problems to produce answers that make sense - Ability to work effectively with a wide variety of stakeholders - Working knowledge of accounting and budget principles - Ability to delegate work, set clear direction, and manage workflow - Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets Requirements - Develop, update, and monitor all policies and procedures related to the program area - Interpret and explain policies, rules, regulations, or laws to leadership or customers - Implement corrective action plans to solve program problems - Analyze, prepare, and disseminate monthly and annual program reports - Review budget and make budgetary recommendations to improve the program area finances - Ensure program requirements meet federal and state policies and grants compliance - Coordinate and deliver communication plans and communications

Role Description Administers diagnostic tests, preadmission testing, rehab and/or physician appointment schedule for hospital departments and/or physician practices. - Gathers clinical information to ensure appropriate scheduling of screening and diagnostic test procedures and/or physician appointments. - Coordinates schedules with patients, physician, office staff and/or ancillary department as necessary. - Communicates and dispenses instructions and explains the necessary preps to the patient or their designee in terms they can understand. - Identifies opportunities for improvement and works with management team to implement change. - Provides floor support for both new and tenured scheduling staff on an as-needed basis. - Serves as a resource for Patient Access staff, physicians, departments and referring offices. - Verifies and updates patient demographic information. Qualifications - High School Diploma/GED - 1 year scheduling experience within the Patient Access Center or - Proficient in all basic scheduling procedures (e.g. DEXA, Echo, etc.) and has been trained on one or more complex diagnostic tests (e.g. IR, MRI) or experience scheduling physician appointments across multiple regions (Pocono, Lehigh Valley, Hazleton) Requirements - Lift and carry 25 lbs. - Frequent sitting/standing - Frequent keyboard use - Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Company Description Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.