Role Description We are looking for organized individuals to assist with reservation coordination, scheduling, and itinerary support. In this remote role, you'll communicate with clients, coordinate travel-related arrangements, organize details, and help ensure a smooth planning experience. Training, support, and flexible scheduling are provided. Previous travel industry experience is not required. Key Responsibilities - Assist clients with booking hotels, resorts, cruises, and vacation packages - Provide guidance on destinations, accommodations, and travel options - Manage booking confirmations, changes, and documentation - Ensure accuracy of reservations and client details - Deliver timely and professional client communication - Stay updated on hospitality and travel industry trends Qualifications - Strong organizational and communication skills - Interest in hospitality and customer experience - Ability to work independently and manage time effectively - Comfortable using booking platforms and digital tools - Reliable internet access - Authorized to work in the U.S. and 18 years of age or older Benefits - Remote work with flexible scheduling - Training and ongoing professional support - Access to booking systems and supplier partnerships - Travel-related discounts and perks - Performance-based compensation

• Coordinate and assign caregivers to client visits and shifts • Maintain and update caregiver schedules in the scheduling software • Handle scheduling requests, changes, and emergencies promptly • Serve as the primary point of contact for caregivers regarding scheduling inquiries • Communicate schedule changes and updates to caregivers and clients • Collaborate with the care coordination team to ensure alignment between client care plans and caregiver schedules • Monitor caregiver compliance with client care plans and agency policies • Address and resolve scheduling conflicts in collaboration with the senior scheduling coordinator or management • Ensure accurate and up-to-date documentation of caregiver assignments and client schedules • Provide support to caregivers regarding scheduling-related inquiries and issues • Assist clients and their families with scheduling concerns

• Follow our routine and procedures • Learn & execute our scripts • Answer inbound and make outbound calls for booking and scheduling appointments • Ensure consistent delivery of high-quality customer service

• Handles both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures • Responds to customer voicemails and emails related to scheduling • Schedules cases with multiple modalities, confirming next-day schedules, approving cases via our online scheduling system, and assuring all cases are booked accurately • Identifies scheduling barriers and implements solutions to improve scheduling results • Follows established precaution and procedures in the performance of job duties to ensure a safe work environment. • Adhere to policies regarding safety, confidentiality, and HIPAA guidelines • Participates in ongoing training to improve their understanding of our department and what we offer our customers • Assist in other tasks as assigned by Supervisor and/or Manager