Role Description The CareIQ Scheduling Coordinator provides administrative customer service assistance to claimants, providers, and claims management by scheduling ancillary healthcare appointments. This role operates with a high focus on accuracy and urgency to ensure that appointments are scheduled quickly in alignment with the claimant and customer needs. This is a remote role. - Provides telephonic customer service in an inbound and outbound high-volume call-center environment - Completes accurate data review and entry - Able to learn and operate corporate proprietary systems - Schedules medical appointments for claimants and owns the results of assigned cases, to ensure product service level expectations are met - Ensures all case stakeholders are updated regularly - Types and proofreads reports and correspondence via email and management systems - Transcribes correspondence/reports from dictation - Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments - Meets departmental production and quality performance expectations - Additional duties as assigned Qualifications - Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment - Excellent written and verbal communication skills - Ability to meet designated deadlines - Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems - Strong interpersonal, time management and organizational skills - Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations - Ability to work both independently and within a team environment Requirements - High School diploma - Prior work experience in a detail-oriented customer service environment Benefits - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. - Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

• Coordinates communication with clients and interpreters • Provides first-level issue resolution • Acts as the primary point of contact for clients and vendors under general supervision • Answers phone calls and triages needs of callers • Handles the scheduling of routine and non-complex interpreting jobs • Maintains the scheduling email box and responds to requests in a timely manner • Conducts intake of requests for interpretation services • Works closely within the scheduling system • Complies with the scheduling process • Escalates issues appropriately • Covers for other scheduling coordinators during breaks and vacations • Attends training activities and meetings

• Administers diagnostic tests, preadmission testing, rehab and/or physician appointment schedule for hospital departments and/or physician practices • Gathers clinical information to ensure appropriate scheduling of screening and diagnostic test procedures and/or physician appointments • Coordinates schedules with patients, physician, office staff and/or ancillary department as necessary • Communicates and dispenses instructions and explains the necessary preps to the patient or their designee in terms they can understand • Identifies opportunities for improvement and work with management team to implement change • Provides floor support for both new and tenured scheduling staff on an as needed basis • Serves as a resource for Patient Access staff, physicians, departments and referring offices • Verifies and updates patient demographic information

Role Description The Remote Healthcare Coalition Preparedness Coordinator requires the following: - Must be in Indiana - Must know healthcare system within North region of Indiana - Must know overall preparedness gaps and needs of hospitals, healthcare organizations in Indiana - Must have IN HEALTHCARE in Indiana - 25% travel required - Demonstrate proficiency & independence utilizing Microsoft suite (Teams, PowerPoint, Excel, Outlook, etc.) - Specialized knowledge in program subject matter obtained through experience and/or education - Specialized knowledge of program area including pertinent rules and regulations - Extensive knowledge of all source materials and references including federal and state laws governing the programs - Ability to develop and implement new principles and policies and discern any far-reaching implications - Ability to communicate orally and in writing - The ability to apply general rules to specific problems to produce answers that make sense - Ability to work effectively with a wide variety of stakeholders - Working knowledge of accounting and budget principles - Ability to delegate work, set clear direction, and manage workflow - Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets Requirements - Develop, update, and monitor all policies and procedures related to the program area - Interpret and explain policies, rules, regulations, or laws to leadership or customers - Implement corrective action plans to solve program problems - Analyze, prepare, and disseminate monthly and annual program reports - Review budget and make budgetary recommendations to improve the program area finances - Ensure program requirements meet federal and state policies and grants compliance - Coordinate and deliver communication plans and communications