• Handle high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs • Deliver exceptional customer service while handling escalated or complex member interactions • Consult with members to understand their needs and identify the most appropriate transportation options • Communicate clearly and professionally using strong verbal communication skills • Adapt your approach to support a wide range of member personalities, needs, and situations • Use positive, empathetic language to represent yourself and the company in a professional manner

• Support function to enable effective centralised rostering throughout the complex division • Cover outstanding shifts and prioritise emergency requirements • Support the Deputy Scheduling Team Manager and Scheduling Team Manager with all tasks associated with BAU

• Schedules appointments with internal providers and external network specialists’ offices • Assists in prioritizing the scheduling of participants by consulting with medical staff • Works as a liaison to specialists’ offices for coordinating care • Coordinates with the transportation department to schedule outside and special in-house appointments • Ensures that appointment information is relayed to appropriate departments and caregivers • Takes information from participants to start the triage process