This page tracks remote operations openings that are location-eligible for Illinois.
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At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon. Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care. Home health care: Heartland Home Health. Advanced illness management: Illumia Health. With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
Role Description We are seeking a Regional Director of Office Operations to provide high-impact operational leadership across a regional portfolio of hospice and home health branches. In this role, you will collaborate with senior leadership to implement efficient systems, uphold compliance and clinical standards, and ensure every branch delivers best-in-class service and care. As a key leader in branch operations, you will serve as a strategic partner in process design, system support, and performance improvement—ensuring your assigned region meets organizational business goals, sustains compliance, and drives measurable outcomes. Key Responsibilities: - Oversee day-to-day office operations across assigned branches - Analyze and enhance workflows, KPIs, and business processes - Serve as first-line support for Homecare Homebase, including troubleshooting and system guidance - Collaborate with the Regional Director of Office Operations Senior to design and document operational processes - Lead staff training sessions both in-person and via webinar - Clear backlogs and support underperforming branches with recovery plans - Assist in implementing systems for acquisitions and organic branch growth - Ensure branches maintain core business metrics and operational standards - Support large-scale process implementations and system rollouts - Deliver scheduled reports (daily, weekly, monthly, quarterly, annually) - Manage special operational projects as assigned Qualifications - Bachelor’s degree preferred - Minimum of 3 years’ experience in hospice and/or home health operations - Strong background in leading and executing complex operational initiatives - Experience with Homecare Homebase preferred - Familiarity with Hospice and Home Health regulations, policies, and CoPs - Strong analytical and problem-solving skills - Ability to work independently and collaboratively in a team environment - Excellent communication, interpersonal, and leadership abilities - Strong organizational skills with the ability to prioritize and manage multiple deadlines - Valid driver’s license and insurance coverage Requirements - Proficiency in Microsoft Word, Excel, and PowerPoint - Confident navigating smartphones, tablets, and EMR platforms Benefits - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Team Velocity is an automotive retailer providing digital marketing, advertising, and data analytics services to improve client sales and automotive service pro
• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams • Support onboarding and training initiatives for new team members • Assist with QA validation and launch readiness for large dealer groups or strategic accounts • Participate in process improvement and automation initiatives • Collaborate with leadership on operational reporting and workflow optimization • Provide guidance and support during critical business events or emergency situations • Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements • Support interdepartmental communication during periods of organizational change or growth
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Role Description The Cybersecurity Operations Center Analyst is responsible for the timely detection, identification, and alerting of possible attacks/intrusions, anomalous activities, and misuse activities. The Analyst will distinguish these incidents and events from benign activities across the Duke Energy environment. Key responsibilities include: - Conduct network, endpoint, and log analysis using various consoles to analyze and triage cybersecurity events (e.g., SIEM, IPS, firewall, etc.) and perform continuous hunts across the environment. - Reconstruct cyber events, assess cyber threats and scope of impact, identify and track any internal lateral or external movement, and develop response solutions. - Research and track new exploits and cyber threats, particularly related to the cloud environment and containers. - Interact with the security community and government agencies to obtain technical cyber threat intelligence. - Track cyber threat actors/campaigns based on technical analysis and open source/third party intelligence. - Assist with containment of threats and remediation of the environment during or after an incident. - Conduct cursory and/or in-depth analysis (i.e., packet captures, endpoint behaviors, etc.), or collaborate with peers for hand-offs/escalations. - Conduct analysis of malicious code and weaponized documents through behavioral analysis or reverse engineering. - Request and track mitigations to address cyber threats and lead incident response coordination and remediation activities according to the incident response process. - Communicate and report on key intelligence, analysis and response activities, relevant metrics, and KPIs. - Enhance and tune detections and alerts and other cyber event correlation rules to reduce false positives. - Provide 24x7 operational support for escalations on a rotating shift basis. Qualifications - Associates Degree in Managing Information Strategies (MIS), Computer Science, or Cybersecurity. - In lieu of Associates degree(s) listed above, High School/GED AND 2 years of related work experience. Requirements - Previous Duke Energy experience. - Demonstrated effective oral and written communication skills. - Knowledge of cyber attack stages (e.g., reconnaissance, scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks). - Team player, works well with others. - Direct background or exposure to cybersecurity operations. - Knowledge of how traffic flows across the network (e.g., Transmission Control Protocol [TCP] and Internet Protocol [IP], Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL]). - Windows and UNIX/Linux command line scripting experience and programming experience. - Demonstrated understanding of the life cycle of network threats, attacks, attack vectors, and methods of exploitation with an understanding of intrusion set tactics, techniques, and procedures (TTPs). - Familiarity or experience with the Cyber Kill Chain® methodology & MITRE's ATT&CK Framework®. - Knowledge of system and application security threats and vulnerabilities (e.g., buffer overflow, mobile code, cross-site scripting, Procedural Language/Structured Query Language [PL/SQL] and injections, race conditions, covert channel, replay, return-oriented attacks, malicious code). - Innovative – ability to recognize and seek improvement and efficiency opportunities. - Demonstrated commitment to training, self-study, and maintaining proficiency in the technical cybersecurity domain. Benefits - Competitive pay and benefits. - Opportunities for growth and development. - Recognition for your work. Working Conditions - Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. - Virtual employees should live within a reasonable commute to a Duke Energy facility. Travel Requirements - Not required. Relocation Assistance Provided - No. Represented/Union Position - No. Visa Sponsored Position - No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
We get to the heart of the matter.....real people......real solutions
• Draft, edit, and distribute client-facing scope documentation (Proposals, Statements of Work, etc.) with a focus on accuracy, quality, and speed. • Balance and prioritize multiple internal and client deadlines, ensuring deliverables are completed quickly without sacrificing quality, and that turn-around times support the success of sales opportunities. • Work within Salesforce to accurately update records, adjust pricing and hours, and manage requests. • Take ownership of identifying and evaluating risks tied to each opportunity, making informed decisions on required approvals and risk mitigation strategies. Clearly and proactively communicate key information, escalations, and exceptions to internal stakeholders throughout the lifecycle of a sales campaign. • Oversee version management of all client-facing documents, ensuring accurate and up-to-date scope and pricing details are communicated. • Identify, escalate, and drive the resolution of issues early within the scope and deliverable approval process by collaborating with the right teams and keeping momentum going toward timely outcomes.
• Support development of PDS sourcing strategies, including contractor and subcontractor categories • Assist end-to-end sourcing processes: supplier identification, RFP/RFQ development, bid analysis • Build and manage relationships with key PDS suppliers • Conduct periodic market trend analyses and present findings • Prepare sourcing reports and stakeholder updates
Panoptyc is a Micro Market security company. Giving operators margins, time and sanity back from theft and bad DVRs.
• Manage and mentor IT operations team member(s) • Own and grow AWS environment • Design and maintain automated CI/CD pipelines • Build operational maturity through documentation and procedures • Partner with engineering teams for reliable deployments • Lead incident response and implement preventive measures
• Take complete ownership of the business unit’s success. • Develop and execute strategy and tactics for all aspects of our fleet program. • Leadership requirement to lead the team of supervisors and drivers in the field including scheduling, dispatching, and delivering on specific client response service levels. • Be responsible for the fleet but also car leases as well as managing all aspects of the vehicles including leases, gasoline, service, and insurance requirements. • Define standard operating procedures to effectively manage repairs and maintenance. • Track and report operational performance, strategic capital, and operating expenses. • Creation and implementation of management plan to track and manage operating expenses, asset purchases, fuel cost and ongoing maintenance. • Serve as primary liaison for compliance reviews and audits. • Regular reporting to leadership to communicate and mitigate any enterprise level risks. • Implement safety management controls. • Foster a People First culture centered around wellbeing and safety.
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
Role Description Coalition's machine learning models are only as good as the data they're trained on. This role exists to make sure that data is right. You'll own labeling quality and methodology across Coalition — designing annotation tasks, defining quality frameworks, and ensuring every labeled dataset meets the standard required to ship production ML models. You'll manage our labeling platform (Label Studio), work directly with ML and product teams to structure labeling programs, and oversee outsourced labeling vendors to hit quality and throughput targets. This role reports to the Chief Product Officer and sits at the intersection of product, ML, and operations. You won't manage internal labelers — all annotation work is outsourced — but you will be the single point of accountability for whether Coalition's labeled data is accurate, consistent, and fit for purpose. Responsibilities - Labeling quality & methodology: Define annotation guidelines, taxonomies, and edge-case protocols for each labeling program. Establish gold standard datasets, inter-annotator agreement (IAA) targets, and audit sampling processes. Identify and remediate mislabeled data in existing datasets. - Platform & tooling: Serve as the primary user and requirements driver for Label Studio — defining project configuration needs, workflow designs, pre-labeling pipeline requirements, and integration points with ML infrastructure. Partner with the data engineering team that builds and maintains the platform. - Cross-functional partnership: Work with ML engineers, data scientists, and product managers to translate model requirements into well-structured labeling tasks. Challenge teams on task design when labeling instructions are ambiguous or likely to produce unreliable labels. - Vendor management: Source, onboard, and manage external labeling vendors and BPOs in coordination with Coalition's operations team. Set quality SLAs, run calibration sessions, and manage feedback loops to labelers. Hold vendors accountable to accuracy, not just throughput. - Measurement & improvement: Define and track operational metrics — label accuracy, IAA scores, cost per label, turnaround time — and use them to drive continuous improvement. Identify opportunities for active learning, model-assisted labeling, and pre-annotation to reduce cost without sacrificing quality. Qualifications - 5+ years in ML data operations, data labeling, or a related field (ML engineering, data science, or data engineering with heavy labeling exposure) - Deep understanding of annotation quality frameworks: IAA, consensus labeling, gold standard evaluation, error taxonomy, and calibration workflows - Direct experience managing labeling platforms (Label Studio strongly preferred; Scale AI, Labelbox, Prodigy, or similar acceptable) - Track record managing outsourced labeling vendors or BPOs for ML data production - Familiarity with common ML labeling tasks: text classification, NER, document extraction, intent detection - Comfortable working in Python and SQL; bonus if you've built tooling around labeling workflows or quality measurement - Strong opinions on what makes labeled data good or bad, and the willingness to push back when it's bad - Experience in insurance, cybersecurity, or fintech is a plus but not required Compensation Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $134,400/year in our lowest geographic market up to $200,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Benefits - 100% medical, dental and vision coverage - Flexible PTO policy - Annual home office stipend and WeWork access - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement
Philadelphia's Cloud-First Managed IT Service Provider
• Lead the Remote Support and Systems Engineering teams, fostering a culture of accountability, collaboration, and continuous improvement. • Develop and execute the strategic vision for Remote Service Operations, aligning operational priorities with business objectives. • Drive service quality by managing SLA performance, backlog health, utilization, escalations, operational efficiency, and client satisfaction. • Establish performance expectations, coach leaders, and build high-performing technical teams. • Mature ITIL-based Incident, Problem, Change, Request, and Major Incident Management processes. • Standardize operational processes, documentation, quality assurance, and governance to improve consistency and scalability. • Ensure operational readiness for a 24x7x365 support organization through workforce planning, capacity management, and business continuity. • Identify and implement process improvements, automation, and tooling that increase operational efficiency and service quality. • Oversee ServiceNow and supporting ITSM platforms to improve visibility, reporting, and operational governance. • Develop and manage departmental budgets, forecasting, resource planning, and operational financial performance. • Monitor organizational capacity, utilization, and staffing models to support business growth. • Build executive reporting and dashboards that provide meaningful insight into operational performance, service quality, and business trends. • Partner with Service Delivery, Professional Services, Security, Client Success, Sales, Product, and executive leadership to deliver a seamless client experience. • Serve as a trusted advisor to executive leadership, providing operational insights and supporting organizational growth, transformation, and acquisition initiatives.
• Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service • Identify, escalate, and help resolve complex client and internal issues in a timely manner • Assist team members by coordinating tasks including, timekeepers, data entry, inbox management, and other responsibilities • Guide law firm contacts through website navigation, invoice formatting requirements, submission processes, and variety of related tasks and inquiries • Prioritize workload according to Quovant methodology and department policies • Utilize Zendesk or other CRM software for daily support issues and phone calls • Maintain a strong understanding of Quovant services • Cross-train and support other team members within Law Firm Services when needed or as requested by department manager • Support additional projects and initiatives as directed by department leadership
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AWS, Cloud, EC2, Jenkins, ITSM, ServiceNow
