Team Velocity Marketing

• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams • Support onboarding and training initiatives for new team members • Assist with QA validation and launch readiness for large dealer groups or strategic accounts • Participate in process improvement and automation initiatives • Collaborate with leadership on operational reporting and workflow optimization • Provide guidance and support during critical business events or emergency situations • Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements • Support interdepartmental communication during periods of organizational change or growth

• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams

• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams • Support onboarding and training initiatives for new team members • Assist with QA validation and launch readiness for large dealer groups or strategic accounts • Participate in process improvement and automation initiatives • Collaborate with leadership on operational reporting and workflow optimization • Provide guidance and support during critical business events or emergency situations • Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements • Support interdepartmental communication during periods of organizational change or growth

• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams • Support onboarding and training initiatives for new team members • Assist with QA validation and launch readiness for large dealer groups or strategic accounts • Participate in process improvement and automation initiatives • Collaborate with leadership on operational reporting and workflow optimization • Provide guidance and support during critical business events or emergency situations • Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements • Support interdepartmental communication during periods of organizational change or growth

• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams

• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams • Support onboarding and training initiatives for new team members • Assist with QA validation and launch readiness for large dealer groups or strategic accounts • Participate in process improvement and automation initiatives • Collaborate with leadership on operational reporting and workflow optimization • Provide guidance and support during critical business events or emergency situations • Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements • Support interdepartmental communication during periods of organizational change or growth

• Build and maintain relationships with a portfolio of clients and ensure customers needs are the driving force behind every priority, decision, and activity • Responsible for a full and/or complex account load • Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues • Execute monthly reporting with your customer to ensure a healthy and satisfied relationship. Reporting capabilities include, KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer • Assess, prioritize, and present new feature requests received from your customers to leadership • Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for • Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency • Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer • Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio • Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer • Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more

• Build and maintain relationships with a portfolio of clients and ensure customers needs are the driving force behind every priority, decision, and activity • Responsible for a full and/or complex account load • Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues • Execute monthly reporting with your customer to ensure a healthy and satisfied relationship • Assess, prioritize, and present new feature requests received from your customers to leadership • Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need • Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency • Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support

• As a Website Performance Manager (WPM), you are the Website relationship owner for our automotive dealership clients. • You will transform from the traditional reactive to a proactive mindset and will drive the vision and delivery of our website products. • You will support and respond to all dealership inquiries quickly, solving most issues instantly. • The customer will always feel as though you are there to help them. • You will be responsible for product retention, while presenting both revenue and non-revenue generating enhancements. • You will assist with portfolio application growth, finding ways to expand the relationship while also monitoring and maintaining customer happiness. • Build and maintain relationships with a portfolio of clients and ensure customers' needs are the driving force behind every priority, decision, and activity. • Responsible for a full and/or complex account load. • Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues. • Execute monthly reporting with your customer to ensure a healthy and satisfied relationship including KPIs, Google Analytics, Search Engine Optimization, and priorities provided by the customer. • Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for. • Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency. • Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion, and upgrades, to ultimately increase the lifetime value (LTV) of your customer. • Collaborate with inter-departmental divisions coordinating priorities and requests needed to support both reactive and proactive support, and provide streamlined service for the dealer. • Provide recommendations regarding site performance and enhancements.

• As a Website Performance Manager (WPM), you are the Website relationship owner for our automotive dealership clients. • You will transform from the traditional reactive to a proactive mindset and will drive the vision and delivery of our website products. • You will support and respond to all dealership inquiries quickly, solving most issues instantly. • The customer will always feel as though you are there to help them. • You will be responsible for product retention, while presenting both revenue and non-revenue generating enhancements. • You will assist with portfolio application growth, finding ways to expand the relationship while also monitoring and maintaining customer happiness. • Build and maintain relationships with a portfolio of clients and ensure customers needs are the driving force behind every priority, decision, and activity. • Responsible for a full and/or complex account load. • Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues. • Execute monthly reporting with your customer to ensure a healthy and satisfied relationship.