Coalition, Inc. logo

Coalition, Inc.

Remote Jobs

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

16 open rolesTeam 501-1000Latest: May 29, 2026, 9:14 PM UTC
Insurance
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Experience

16 Jobs

Coalition, Inc. logo

Senior Underwriter, Cyber

Coalition, Inc.

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

Full TimeRemoteSeniorTeam 501-1,000

Role Description We are looking for an experienced cyber insurance underwriter to join Coalition’s Nordic team. In this role, you will underwrite profitable new and renewal business, help grow our presence across the Nordic market, and build strong relationships with brokers and other key partners. Underwriting at Coalition is about finding ways to help clients solve cyber risk. The ideal candidate will bring strong technical underwriting judgment, market credibility, and a relationship-driven approach. You will partner closely with business development, security, and other cross-functional teams to deliver thoughtful underwriting decisions and support Coalition’s continued growth in the region. This is a remote opportunity that can be based anywhere in Sweden or Denmark. Responsibilities - Underwrite new and renewal cyber business in line with underwriting guidelines, authority, and profitability goals - Evaluate policyholders and risks analytically, including researching exposures, controls, and industry-specific risk factors as needed - Negotiate pricing, coverage, participation, and terms with brokers to grow the book responsibly and profitably - Build and maintain strong relationships with brokers, clients, and other relevant market stakeholders across the broader Nordic region - Proactively support retention of existing business and development of new business opportunities in partnership with Coalition’s business development team - Monitor portfolio performance, exposure, and capacity, and make informed decisions based on market conditions, loss trends, and underwriting results - Collaborate with Security Engineers and internal partners to assess cyber and technology E&O risks - Help shape Coalition’s approach to emerging threats, marketplace developments, and changes in cyber and technology risk - Support and maintain our effective renewal processes that meet customer service standards and support operational consistency - Contribute to coverage analysis, endorsement drafting, and wording development as a subject matter expert over time - Represent Coalition externally through broker meetings, market engagement, and industry events as appropriate - Maintain a strong understanding of the regional cyber insurance market, competitor landscape, and Coalition’s unique value proposition Qualifications - 3+ years of experience underwriting cyber insurance, with strong preference for experience in the Nordic market - Proven ability to underwrite profitable new and renewal business in a fast-paced environment - Strong broker relationships and established credibility within the broader Nordic insurance market - Excellent analytical skills and sound underwriting judgment - Ability to assess risk exposures and understand how market dynamics, customer needs, and portfolio performance influence underwriting decisions - Strong understanding of the policy administration lifecycle, including information gathering, policy issuance, premium booking, and related processes - Excellent written and verbal communication skills, with the ability to build relationships and communicate clearly across a wide range of stakeholders - Self-motivated, proactive, and comfortable taking ownership in a dynamic, growth-oriented environment - Aptitude for learning technical concepts and applying them in underwriting decisions - Fluency in Swedish/Danish and English is required Bonus Points - Degree in law, business, economics, or another relevant discipline - Experience underwriting technology E&O or other Financial Lines products - Working proficiency in another Nordic language - Experience drafting or refining policy wordings and endorsements - Familiarity with broker quote-and-bind platforms or digital trading environments - Cybersecurity knowledge or technical background in engineering, computer science, or cybersecurity - Ability to use data and AI-driven insights to support underwriting decisions and improve outcomes Benefits - 100% medical coverage - Group life, Short-term/Long-term disability insurance - 30 paid holidays - Annual home office stipend - Supplementary employer pension contribution - Mental and physical health wellness programs like Headspace, Wellhub - Competitive compensation and opportunity for advancement

Sweden + 1 moreAll locations: Sweden | Denmark
Coalition, Inc. logo

Business Developer

Coalition, Inc.

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

Role Description As a Business Developer at Coalition, you will join a fast growing team and share the efforts to create and maintain relationships with our insurance brokerage partners and customers. You will help to align Coalition’s best ideas, innovations, and capabilities with a broker’s business goals. Reporting directly to our Business Development Director for France, you will drive sales and collaborate with EU business development professionals to achieve strategic sales objectives in the cyber insurance French market. The position will prioritize business development within the perimeter of the Paris region and Ile-de-France, but will not be limited to it. The role is based in Paris / the Parisian region but is fully remote within that territory. Responsibilities - Drive the development of new broker relationships from inbound leads and strategic outreach. - Contribute to the sales strategy and help identify target brokers and clients for new outbound campaigns. - Actively participate in achieving target quotas, qualified opportunities, sales pipeline value, and closed business. - Report on sales activities and results, to contribute to the BD tracking system and ensure accurate forecasting. - Support the BD Director on post-sales activities for Coalition’s broker partners (mid to large level brokers) and contribute to strategic relationship management. - Share ownership of overall broker satisfaction with Coalition’s services, enhancing the customer experience. - Cultivate a deep understanding of our solutions (insurance and technology) to effectively address broker needs, and share it with future team members. - Identify and proactively resolve risks impacting brokers' business goals. - Assist in the monitoring and analysis efforts of performance trends in Coalition adoption and utilization, providing strategic guidance as part of brokers’ Success Reviews. Qualifications - Self-motivated, entrepreneurial spirit with a commercial instinct. - Minimum 5 years of experience in cyber insurance, with demonstrated ability in sales management. - Established broker relationships in the Paris & Ile-de-France area. - Excellent interpersonal communication skills (verbal & written). - Capacity to quickly learn and relay technical concepts and terms. - Ability to thrive in a fast-paced, multicultural, dynamic, virtual environment. - Proven ability to manage multiple tasks/projects simultaneously and drive team success. - Fluent in French, proficient in English. Bonus Points - Experience within other Financial Lines of insurance. - Established relationships with additional European broker partners. Benefits - Work at Coalition is centered on the joint mission to Protect the Unprotected. - Remote-first, highly inclusive culture that welcomes people from diverse backgrounds. - Trust and responsibility among team members. - Focus on protecting businesses from digital risk.

France
Coalition, Inc. logo

Senior Underwriter

Coalition, Inc.

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

Full TimeRemoteSeniorTeam 501-1,000

Role Description We are looking for a dynamic individual who is a self-starter, and who will take ownership of actively generating profitable business from an assigned group of brokers, and partner closely with our Sales organization. The Underwriter/Senior Underwriter will primarily underwrite and manage a wide range of products, including Coalition’s Cyber, Technology E&O and Security products. The ideal candidate will have the ability to educate both brokers and customers on how to keep their businesses actively protected. If this sounds like you, we would love to speak with you. This is a fully remote position that can be based anywhere in the Southeast region; preferably in Texas. Responsibilities - Work closely with sales and product staff to assess cyber liability, technology E&O, and security products and capabilities. - Work with the Sales organization, execute strategies specific to cyber liability and technology E&O insurance, and develop and manage key strategic relationships in order to achieve production and profit targets. - Identify new customers through effective pipelining, pre-qualification, and territory analysis/management. - Exhibit a thorough understanding of the local cyber liability and technology E&O insurance marketplace and trends, Coalition’s capabilities within the geography, and corporate vision. - Develop and execute recommendations to profitably capture market share across assigned geography. - 25-40% travel depending on territory including but not limited to monthly broker visits and quarterly onsite visits and internal gatherings. - Build and strengthen strategic relationships with retail agents and wholesale brokers to drive consistent submission activity, profitable new business opportunities, and achievement of personal, regional and corporate growth objectives. - Collaborate internally to receive and provide feedback on underwriting strategy, broker relationships, claims trends, and product enhancements to support profitable growth and improve the overall customer and broker experience. Qualifications - 5+ years of underwriting experience within the Cyber Liability and Technology E&O insurance segment. - Strong retail and wholesale broker relationships in the SE Region. - Bachelor’s degree preferred; professional designations such as CPLP, RPLU are highly preferred. - Ability to work independently within the current level of underwriting authority. - Strong sales, communication and marketing skills are critical; must be able to demonstrate success with managing tight time frames, high volumes of work, direct agency relationships. - Proficient background in risk analysis (especially in Cyber Liability & Technology E&O insurance). - Knowledge and proficiency with technical issues, compliance, coverage, products and pricing strategies. - Demonstrated ability to achieve monthly, quarterly, and annual production goals. - Negotiation, relationship-building, influencing skills, and a creative approach to challenges and opportunities. - Self-starter and ability to take initiative with brokers in scheduling meetings, broker events, quarterly sales and metrics calls with brokers, etc. Compensation Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $120,000/year in our lowest geographic market up to $150,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Benefits - 100% medical, dental and vision coverage. - Flexible PTO policy. - Annual home office stipend and WeWork access. - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement.

United States
$120K - $150K / year
Coalition, Inc. logo

Sr. Manager, Claims Operations

Coalition, Inc.

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

Operations8 days ago
Full TimeRemoteLeadTeam 501-1,000

Role Description Coalition’s Claims team is redefining how policyholders experience claims—combining technical excellence, empathy, and data-driven decision making. The Head of Claims Operations is a strategic leadership role reporting to the Head of Claims, responsible for refining and scaling the operational backbone of our end-to-end claims lifecycle across Cyber and Executive Risk products. In this role, you will translate a high-level vision into a scalable, high-performing reality—evolving claims operations from a traditional processing function into a strategic center of insight that treats data as an authoritative asset. You will own the frameworks that enable global excellence, including process design, vendor governance, monthly Bordereaux (BDX) reporting, and loss fund oversight, while partnering closely with Finance, Actuarial, Data, Product, Engineering, Legal, Compliance, and Customer Success. We are seeking an intellectually curious leader who can architect a Gen-AI–enabled future, execute multi-year roadmaps, and develop the digital tools necessary to ensure our claims organization stays at the forefront of the industry’s digital transformation. Success in this role means building a scalable, high-performing operational backbone that improves cycle time, quality, cost efficiency, financial integrity, and policyholder experience across products and geographies. Responsibilities - Own the claims operating model and day-to-day operational enablement across the lifecycle (FNOL/intake, triage, assignment, adjustments, payments, recoveries, closure, customer-service survey data collection and analysis, and reporting). - Establish and maintain claims operational policies, procedures, controls, and documentation (SOPs), including clear RACI and escalation paths. - Identify and execute continuous improvement initiatives to reduce friction, improve quality, and lower operational cost (e.g., automation, standardization, reducing rework, improving vendor workflows). - Build and maintain service-level objectives (SLOs/SLAs) and operating metrics for internal teams and external partners. - Establish a framework for systematic/periodic quality checks and validation (data input, documentation, and service). - Enable increased utilization of technology and automation to support improved service, quality, efficiency, and scalability of the Claims organization. - Own the overall operational process for the production and transmission of accurate, complete, and timely claims bordereaux (BDX) for carrier partners. - Serve as the operational point of contact for carrier partner BDX inquiries—coordinating responses, root-cause analysis, corrections, and preventive process improvements. - Drive continuous improvement in data quality and reporting consistency that strengthens trust with carrier partners and supports reserving and performance insights. - Lead the establishment and implementation of loss funds in jurisdictions globally, including rollout planning, operational design, and ongoing governance, in collaboration with Finance and Product. - Oversee claims payment enablement, including invoice processing, reconciliations, and related controls to ensure accuracy, timeliness, and compliance with carrier and regulatory requirements. - Act as the business owner for claims operations tooling and workflows—partnering with Product and Engineering to enhance systems, automate manual processes, and improve data capture. - Lead operational readiness for claims handling for new products, jurisdictions, and process changes. - Elevate claims data into a reliable, decision-driving asset for Finance, Actuarial, and leadership by improving data standards, completeness, and consistency. - Partner with technology teams to explore and implement Gen-AI and advanced analytics use cases that improve productivity, insight generation, and customer experience. - Build and maintain operational controls and monitoring to support internal claims audits, carrier partner reviews, and compliance assessments. - Support the Head of Claims in creating consistent governance across claims, including adherence to claims authority, documentation standards, and reporting controls. - Ensure claims operations processes meet regulatory requirements and contractual obligations, in partnership with Legal, Compliance, Finance, and Special Projects. - Maintain audit-ready processes, documentation, and evidence to support internal and external reviews. - Directly lead, manage, and develop a team of Claims Operations Associates responsible for the organization’s operational backbone. - Oversee the end-to-end Intake and Triage process—from monitoring FNOL queues to coordinating with forensics vendors and breach counsel—ensuring timely, accurate, and consistent handling. - Maintain rigorous data quality within the claims management system, including validation of complex policy data and key operational attributes. - Oversee the loss run process and coordinate carrier partner audits and related action items to ensure continuous alignment and compliance. - Manage loss fund and payment workflows to ensure accurate invoice processing, reconciliations, and issue resolution. - Empower the team to serve as subject-matter experts for claims tooling, reporting, and system integrations. - Maintain high-standard SOPs and leverage operational metrics to feed into a robust quality-assurance and coaching framework. - Collaborate closely with Finance, Actuarial, Data, Customer Success, Legal, Compliance, Product, and Engineering on strategic initiatives and operational roadmaps. - Partner with internal stakeholders to ensure seamless readiness and operational support for new products, markets, and distribution arrangements. - Foster high-impact relationships with key external stakeholders—including carrier partners, TPAs, and panel law firms—to ensure seamless alignment, professional trust, and operational excellence at every touchpoint. Qualifications - 10+ years of progressive experience in claims operations, claims shared services, or claims transformation within P&C insurance, specialty lines, or an MGA/TPA environment. - 5+ years of experience directly managing and scaling teams in a fast-paced environment. - Experience with modern claims management systems and a track record of leading the efforts to build/optimize proprietary internal tools. - Demonstrated experience building resilient operational processes and controls, with strong program management and execution skills. - Experience managing external stakeholders (carriers, TPAs, vendors), including performance governance, issue resolution, and contract/obligation adherence. - Strong understanding of claims data, financial flows, and reporting expectations (e.g., bordereaux/management information; reserving-related reporting). - Comfort partnering with technology teams on workflow, automation, systems improvements, and data model changes. - Excellent written and verbal communication skills; able to translate operational details into clear executive updates and partner communications. - Experience leading and developing high-performing teams in a fast-paced, evolving environment. - Experience scaling operations across multiple international jurisdictions and regulatory environments is a plus. Requirements - Operator’s mindset: owns outcomes, builds durable processes, and drives clarity. - Strong judgment and control orientation; balances speed with risk management. - Collaborative and service-driven; builds trust across internal and external teams. - Analytical and data-driven: uses data to identify opportunities for improvement and to prioritize and measure the impact of solutions. - Comfortable leading change and influencing without direct authority in a complex, matrixed environment. Compensation Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $126,000/year in our lowest geographic market up to $190,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Benefits - 100% medical, dental and vision coverage - Flexible PTO policy - Annual home office stipend and WeWork access - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement

United States
$126K - $190K / year
Coalition, Inc. logo

Reserving Actuarial Analyst

Coalition, Inc.

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

Actuary10 days ago

Role Description The Reserving Actuarial Analyst evaluates and monitors loss reserves across multiple lines of business to ensure accurate, reliable financial results. They combine technical reserving expertise with business insight to support quarterly reserve reviews, profit share analyses, and financial reporting. This role partners closely with finance, claims, engineering, and underwriting teams to translate emerging loss trends into actionable insights that guide strategic decision-making. Responsibilities - Perform quarterly reserve analyses and profit share analyses using standard actuarial methodologies to support accurate booked reserves and financial reporting. - Extract, transform, and analyze large datasets to build and maintain reserving exhibits, reserve triangles, and monitoring dashboards. - Partner with Claims, Finance, Underwriting, and other teams to understand loss drivers, identify emerging trends, and assess their impact on reserves. - Assist in refining reserving methodologies, assumptions, and governance processes to strengthen consistency, transparency, and control. - Prepare clear actuarial reports and presentations for senior management, regulators, and external stakeholders, highlighting key findings and recommendations. - Contribute to process improvements and automation initiatives that make reserving analyses more efficient, repeatable, and scalable. Qualifications - 4+ years of P&C actuarial experience, with direct or strong exposure to reserving. - Progress toward ACAS/FCAS through successful completion of multiple actuarial exams and an interest in continuing that journey. - Bachelor’s degree in actuarial science, mathematics, computer science, statistics, or a related quantitative field. - Strong Excel experience for building and maintaining actuarial models, summaries, and analyses. - Experience working with large datasets; familiarity with tools such as SQL, R, or Python to manipulate and analyze data. - Experience working in a fast-paced environment, with a track record of managing multiple projects and meeting target dates without sacrificing quality. - Clear and concise communication skills, including experience presenting technical results to both actuarial and non-actuarial audiences. - High attention to detail, with a focus on accuracy, documentation, and reproducibility of analyses. Bonus Points - Direct reserving experience across multiple P&C lines or specialty lines such as cyber or executive risks. - Experience working in an insurance, reinsurance, or insurtech environment with cross-functional partners in finance, claims, underwriting, or data engineering. - Hands-on experience automating actuarial workflows or building reserving tools using SQL, R, Python, or similar technologies. - Familiarity with regulatory and financial reporting requirements related to P&C loss reserves (e.g., Statement of Actuarial Opinion support). Compensation As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. In Alberta, British Columbia & Ontario the base salary for this position ranges from $109,600/year up to $140,000/year. For all other locations, the base salary for this position ranges from $98,600/year up to $129,000/year. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Perks - 100% medical, dental, and vision coverage - Flexible PTO - Annual home office stipend and WeWork access - Mental & physical health wellness programs like Headspace, Lumino, and more! - Competitive compensation and opportunity for advancement

Canada
C$98.6K - C$140K / year
Coalition, Inc. logo

Enterprise Account Executive

Coalition, Inc.

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role As an Enterprise Account Executive on Coalition’s Security GTM team, you will own a Western US territory and be responsible for driving net-new and expansion ARR across enterprise customers. You will combine disciplined outbound prospecting, thoughtful inbound lead follow-up, and deep partnership with our channel ecosystem to build and close a high-quality pipeline. Your work will directly fuel the growth of our MDR (focused on Wirespeed) and broader security portfolio while shaping how customers experience Coalition from their very first interaction. Responsibilities - Prospect, qualify, and develop new opportunities within your Western US territory through phone, email, social media, and events. - Creatively follow up on inbound leads to educate prospects, deepen interest, and convert early curiosity into qualified sales opportunities. - Own a quota across new business meetings set, ARR booked, and renewals booked, maintaining strong activity levels and predictable pipeline coverage. - Lead discovery with prospects to understand their security posture, risk profile, and business objectives, mapping Coalition’s MDR and security solutions to their needs. - Partner closely with VARs and other resellers to build joint territory plans, drive event and trade show attendance, and execute co-selling motions. - Maintain accurate, timely pipeline and account documentation in our CRM, providing clear visibility into forecast and deal progression. - Continuously refine your sales approach, market understanding, and product knowledge, with an eye toward future leadership or senior account executive opportunities. Skills and Qualifications - 10+ years of professional experience after college, with a strong track record in sales, business development, lead generation, outbound calling, or related commercial roles. - Experience in technology or cybersecurity sales, ideally with both SDR-style prospecting and full-cycle sales responsibilities. - Demonstrated success meeting or exceeding quota in a B2B environment, including building and managing a multi-million-dollar sales pipeline. - Comfort prospecting into and selling to enterprise customers, with the ability to engage multiple stakeholders and navigate complex decision processes. - Strong collaboration skills and enjoyment working in a fast-paced, highly cross-functional GTM environment. - Excellent communication skills across phone, video, email, and social channels, with the ability to tell a clear, compelling story about value and outcomes. - Solid technical fluency with tools like Excel and Google Slides/PowerPoint, plus familiarity with CRM and sales engagement platforms. - Highly organized, creative, and resilient, with the ability to manage multiple deals and priorities while maintaining a high bar for quality. - A curious, positive, and driven mindset, with a clear commitment to your own sales development and career growth. Bonus Points - Prior experience selling MDR, EDR, or broader cybersecurity solutions into mid-market or enterprise accounts. - Existing relationships with VARs, MSSPs, or security-focused channel partners in the Western US. - Experience building a new territory or launching a new product line, including recruiting and enabling new reseller partners. - Background working in a high-growth SaaS or security startup environment. - Demonstrated progression into increased responsibility (e.g., team lead, mentor, or informal leadership roles within a sales organization). Compensation Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $100,000/year in our lowest geographic market up to $135,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. In addition to the base salary, this position is eligible for a commission plan based on performance. Additional details regarding variable compensation and commission structure will be provided during the interview process (OTE targets >$250,000) Perks - 100% medical, dental and vision coverage - Flexible PTO policy - Annual home office stipend and WeWork access - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We’re always looking for collaborative, inquisitive individuals to join #OurCoalition. Visit our Newsroom > Privacy Notice Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled. Our Privacy Policy > Safe Hiring Notice All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC). Anti-Discrimination Notice Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace. Accommodations Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction. To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.

United States + 1 moreAll locations: United States | Canada
$100K - $135K / year
Coalition, Inc. logo

Assistant General Counsel, Security Services

Coalition, Inc.

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

General Counsel42 days ago

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role We are seeking a motivated and experienced Assistant General Counsel to join our Legal team, to help support the growth of our business which exists at the intersection of the insurance and cybersecurity industries. This individual will be primarily responsible for supporting Coalition’s Security Team, which includes the Wirespeed services and our Incident Response services, in addition to assisting with general corporate and contracting matters. A successful candidate must have outstanding communication skills, experience managing multiple priorities, a strong sense of collaboration and teamwork, and can anticipate and deliver on the needs of a fast-paced and innovative business. In this role, you will advise on the design, launch, commercialization, and ongoing operation of Coalition’s cybersecurity products and services, partnering closely with product, engineering, security, operations, compliance, and go-to-market teams. This individual must be adept at working in a remote environment. Responsibilities - Commercial & Vendor Contracts - Draft, review, and negotiate a wide range of commercial agreements, including customer, vendor, technology, and partnership contracts. - Develop and maintain contract templates, playbooks, and fallback positions to support scalable contracting. - Product, Security, and Regulatory Support - Advise on legal, regulatory, and compliance issues relating to Coalition’s cybersecurity products and services across the full product lifecycle, from ideation and design through launch, scale, and iteration. - Partner with product, engineering, security, and operations teams early to identify and develop practical mitigations, including customer-facing disclosures, launch guardrails, and escalation paths. - Marketing, Privacy, and IP - Review and advise on marketing, advertising, and promotional materials, ensuring compliance with applicable laws, regulations, and brand guidelines. - Collaborate with privacy and security stakeholders on data use, security, and confidentiality in commercial arrangements. - Work with Marketing Counsel to protect and mitigate risk to Security’s IP portfolio, as needed. - Governance, Policy, and Training - Provide counsel and guidance to Coalition’s Security team and other internal stakeholders on legal, ethical, business conduct, and compliance matters. - Contribute to the development and rollout of internal policies, playbooks, and training to support a strong culture of compliance. - Cross-Functional Partnership - Build strong relationships with stakeholders across the company and serve as a trusted advisor who delivers clear, practical, and business-focused advice. - Provide critical support and guidance on special projects and strategic initiatives as needed. Skills and Qualifications - Education & Bar Admission - JD from an ABA-accredited law school and admission to, and in good standing with, at least one US state bar (or equivalent qualification). - Experience - 8+ years of relevant legal experience at a leading law firm, in-house, or a combination of both, with a focus on commercial transactions and/or technology, insurance, or financial services. - Demonstrated experience drafting and negotiating complex commercial agreements. - Skills & Attributes - Strong business judgment and ability to deliver practical, solutions-oriented advice in a fast-paced, high-growth environment. - Excellent communication, drafting, and negotiation skills, with attention to detail and the ability to manage multiple priorities. - Collaborative mindset and ability to work effectively across functions and time zones. Bonus Points - Experience in insurtech, cybersecurity, SaaS, or financial services, or with regulated products and services. - Familiarity with privacy, data security, and/or marketing and advertising laws (e.g., CAN-SPAM, TCPA, UDAP, state insurance advertising rules). - Prior in-house experience supporting growth-stage or technology-driven companies. Compensation Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $190,000/year in our lowest geographic market up to $260,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Perks - 100% medical, dental and vision coverage - Flexible PTO policy - Annual home office stipend and WeWork access - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We’re always looking for collaborative, inquisitive individuals to join #OurCoalition. Visit our Newsroom > Privacy Notice Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled. Our Privacy Policy > Safe Hiring Notice All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC). Anti-Discrimination Notice Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace. Accommodations Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction. To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.

United States
$190K - $260K / year
Coalition, Inc. logo

Senior Incident Response Analyst

Coalition, Inc.

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

Full TimeRemoteSeniorTeam 501-1,000

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role Coalition Incident Response (CIR) Australia is hiring a Senior Incident Response Analyst to lead high-impact digital forensics and incident response investigations for our insureds. You will guide organisations through business email compromise, ransomware, data theft, and other cyber incidents, from initial scoping through recovery and reporting. In this role, you will partner closely with the local IR Lead, external breach counsel, Coalition Claims, MDR, and our security engineering teams to help organisations navigate some of their worst days with confidence and clarity. Responsibilities - Lead end-to-end incident response engagements, from intake and scoping through evidence collection, analysis, containment, remediation guidance, and closure. - Perform digital forensics across endpoints, email platforms, networks, websites, and cloud services to reconstruct attacker activity and determine scope and impact. - Investigate Microsoft 365 and other cloud environments for account compromise, data access, mail flow abuse, and configuration weaknesses. - Produce clear, defensible forensic reports and executive-ready summaries that describe what happened, how it happened, and what to do next. - Facilitate client and counsel calls, including findings briefings, remediation recommendations, and post-incident lessons-learned discussions. - Contribute to Australia-specific IR processes, playbooks, and active services (such as tabletop exercises), and participate in our global follow-the-sun coverage model. Skills and Qualifications - Substantial hands-on DFIR experience, including leading complex investigations as the primary analyst and client point of contact. - Strong technical foundation in Windows and Linux forensics, including acquisition, timeline analysis, and investigation of common attacker techniques (macOS experience a plus). - Proven experience with Microsoft 365 email and cloud forensics, including mailbox and audit log review, OAuth and mailbox rule abuse, and common phishing/BEC scenarios. - Ability to investigate web and application compromises, with particular familiarity with WordPress or similar CMS platforms. - Experience working with network, perimeter, and authentication logs, as well as EDR and related security tooling, to identify and track malicious activity. - Excellent written and verbal communication skills, with a track record of translating complex technical findings into clear guidance for non-technical stakeholders, including executives and legal counsel. - Comfort operating in a fast-paced environment with multiple concurrent cases, balancing urgency with thoughtful, high-quality analysis and documentation. - Familiarity with Australian privacy and regulatory requirements, and how they influence breach assessment, notification, and documentation in incident response, is strongly preferred. - Programming or scripting experience (e.g., Python, PowerShell) to automate analysis, evidence collection, or reporting is a plus. Bonus Points - Experience handling incidents in an insurance, MSSP, or DFIR consulting context, particularly in the Australian market. - Prior experience working in a globally distributed or follow-the-sun IR team. - Exposure to forensics and log analysis in AWS, Google Cloud, and other major SaaS platforms. - Experience designing or delivering proactive IR offerings such as tabletop exercises, readiness assessments, or playbook development. - Demonstrated contributions to improving DFIR processes, tooling, or automation within a prior team. Perks - 100% medical coverage, including outpatient and emergency care - 20+ paid holidays - 12% employer pension contribution - Annual home office stipend - Mental & physical health wellness programs - Competitive compensation and opportunity for advancement Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We’re always looking for collaborative, inquisitive individuals to join #OurCoalition. Visit our Newsroom > Privacy Notice Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled. Our Privacy Policy > Safe Hiring Notice All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC). Anti-Discrimination Notice Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace. Accommodations Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction. To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.

Australia
Coalition, Inc. logo

Integrated Campaigns Lead, Security

Coalition, Inc.

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

Security Analyst50 days ago
Full TimeRemoteLeadTeam 501-1,000

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role As Coalition’s Integrated Campaign leader for our Security go-to-market, you will lead inbound strategy and operate as a bridge between PMM and Sales to design and execute on Security campaigns that allow us to reach our growth goals. This is a highly visible, cross-functional role, partnering across the team to refine our ICP and build the customer journey and scale our digital channels to reach our security audiences, while playing an active role in shaping brand awareness campaigns that change the way that the market thinks about the evolution of thread management and response. The ideal candidate is equal parts left and right brained, operating with empathy and understanding for our audiences while staying focused on driving business outcomes. Responsibilities - Developing and operationalizing a calendar of campaigns for our Security business that targets our key audiences with alignment from Product Marketing, Content and Sales - Leading our security audience customer journeys, being the voice of what is going to drive impact and weighing in on segmentation and how we rally the team to reach them more effectively - Ensuring our digital channels are set up and optimized to hit our inbound goals while balancing brand awareness and top of funnel targeting strategy, making sure we’re maximized for immediate impact and long-term reach while rightsizing investment - Partnering with our Channel Sales and Field Marketing teams to accelerating our Field and Events strategy with better campaign integration - Working with analytics and data teams to stand up campaign dashboards to ensure there is greater visibility and alignment on channel performance and campaign progress against goals - Folding experimentation into campaigns, testing messaging and creative to establish new baselines for audience insights and engagement that the entire team can leverage Experience - 8+ years in Digital Marketing, Demand, Integrated Campaigns, ABM, or Field Marketing - ideally having experienced scale at a growing company marketing to a tech audience - Familiarity with direct and indirect go-to-markets - including working with Channel Sales and MSPs - Comfort with multiple GTM channels, audiences and motions with hands-on expertise in digital distribution and paid channels (includes SEM, display, paid social, and experimenting with media placements and podcast sponsorships) - You have owned a budget as well as the outcomes against that budget and a regular reporting cadence around it - Are comfortable building with AI and familiar with AEO/AI discoverability - Experience rallying cross-functional groups and good Project Management principles Compensation Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $128,000/year in our lowest geographic market up to $165,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Perks - 100% medical, dental and vision coverage - Flexible PTO policy - Annual home office stipend and WeWork access - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We’re always looking for collaborative, inquisitive individuals to join #OurCoalition. Visit our Newsroom > Privacy Notice Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled. Our Privacy Policy > Safe Hiring Notice All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC). Anti-Discrimination Notice Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace. Accommodations Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction. To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.

United States
$128K - $165K / year
Coalition, Inc. logo

Customer Success Manager

Coalition, Inc.

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

Manager51 days ago
Full TimeRemoteLeadTeam 501-1,000

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role We are looking for motivated candidates who thrive in a high growth environment to join our customer success team. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform, as well as our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance. Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to speak to! This is an in-office position located in our Provo, UT office or remote if located outside of Utah. Responsibilities - Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, insurance, security and claims teams - Answering inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone - Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds) - Performing administrative insurance functions to keep our growth engine humming - Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points Skills and Qualifications - 2+ years in a customer-facing support, service, operations, or customer success role, ideally in a high-volume B2B environment - Prior insurance experience is a plus, but not required; strong interest and ability to ramp quickly are essential. - Demonstrated ability to own and resolve complex customer issues end-to-end, exercising sound judgment on when to self-solve vs. escalate. - Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles - Strong organizational skills and attention to detail; comfortable working in multiple systems and following structured processes without losing sight of the customer outcome. - Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place! - Incredibly positive attitude. Attitude overcomes all! Working Hours and Compensation This is a full-time, in-office position based in Provo, UT. The role is classified as non-exempt under FLSA guidelines, which means you're eligible for overtime pay when working more than 40 hours in a week. You may also be eligible for meal and rest breaks under applicable state law. While occasional overtime may be needed, you'll always be compensated fairly for your time and effort. Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this non-exempt position ranges from $21.63–$26.44 per hour (approximately $45,000 - $55,00045, annually), depending on location and experience. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Perks - 100% medical, dental and vision coverage - Flexible PTO policy - Annual home office stipend and WeWork access - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We’re always looking for collaborative, inquisitive individuals to join #OurCoalition. Visit our Newsroom > Privacy Notice Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled. Our Privacy Policy > Safe Hiring Notice All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC). Anti-Discrimination Notice Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace. Accommodations Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction. To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.

United States
$45K - $55K / year

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