ANP Advanced Network Products, Inc: A Coretelligent Company

Role Description Coretelligent is seeking a client-focused and technically astute Business Technology Advisor (BTA) to serve as a trusted technology consultant to our managed services clients. In this strategic role, you'll help clients align their technology investments with business objectives through proactive roadmapping, budgeting, and recurring technology strategy discussions. Working closely with engineering, sales, project teams, and internal stakeholders, you'll provide technical guidance, scope technology initiatives, develop Statements of Work (SOWs), and advise clients on infrastructure modernization and best practices. The ideal candidate combines strong technical expertise with a consultative mindset and enjoys helping organizations make informed technology decisions that drive long-term success. Remote (U.S) | Exempt | Reports to Director of Advanced Technology Solutions What You’ll Do - Lead recurring client strategy sessions focused on technology roadmaps, budgeting, and long-term IT planning aligned with business goals. - Develop and maintain Statements of Work (SOWs) for standard technology projects while managing ongoing strategic planning initiatives. - Provide consultative guidance on infrastructure, cloud, licensing, and technology modernization opportunities. - Evaluate client environments through infrastructure assessments, licensing reviews, and cost analysis to identify opportunities for optimization and operational efficiency. - Scope managed IT solutions and recommend technologies aligned with Coretelligent's best practices and client business objectives. - Present technical recommendations to both technical and executive stakeholders, translating complex concepts into clear business value. - Educate clients on Coretelligent's solutions and services while confidently supporting and defending recommended technology strategies. - Partner with Engineering, Sales, and Project teams to support technical discovery, solution planning, and successful project handoffs. - Participate in product evaluations, testing, and technical feedback to support continuous improvement of Coretelligent's service offerings. - Identify trends across client environments that help improve service offerings, solution standardization, and overall client success. Qualifications - 3-5+ years of experience in IT consulting, technical account management, solutions consulting, or vCIO-level advisory within a Managed Services (MSP) or IT solutions provider environment. - Strong technical knowledge across Microsoft infrastructure, cloud technologies, networking, virtualization, cybersecurity, and managed IT environments. - Experience developing technology roadmaps, strategic recommendations, budget plans, and Statements of Work (SOWs). - Strong understanding of Microsoft 365, Windows Server, Active Directory, VMware, cloud services, backup solutions, networking, and infrastructure best practices. - Experience performing infrastructure assessments, licensing reviews, solution sizing, and technology planning. - Ability to communicate complex technical concepts to both technical and non-technical stakeholders, including executive leadership. - Strong presentation, relationship-building, and consultative communication skills. - Demonstrated ability to collaborate cross-functionally with engineering, sales, project delivery, and client-facing teams. - Advanced technical certifications such as Microsoft, VMware, Cisco, Fortinet, or similar technologies preferred. - Bachelor's degree in a related field or equivalent combination of education and professional experience preferred. Requirements - Salary Range: The reasonably expected annual base compensation range for this position is $110,000 - $140,000. - Commission Eligibility: This role may also be eligible for commission under Coretelligent’s sales compensation plan. - On-Target Earnings (OTE): The reasonably expected annual on-target earnings (OTE) for this position are $115,000 - $160,000, inclusive of base salary plus target commission based on achievement of performance goals. Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days

Role Description At Coretelligent, our Service Delivery Managers are strategic partners who ensure clients receive exceptional service, proactive guidance, and measurable value from their managed services investment. As the primary post-sale relationship owner, you'll serve as the operational quarterback for an assigned portfolio of clients, partnering across service delivery, engineering, security, projects, and leadership to deliver a seamless client experience. This role blends client relationship management, operational oversight, and strategic planning. You'll monitor account health, lead service reviews, manage escalations, identify opportunities for continuous improvement, and drive long-term client retention while ensuring contracted services are delivered effectively. The ideal candidate understands the pace and complexity of an MSP environment, communicates confidently with both technical and executive stakeholders, and enjoys solving problems through collaboration, accountability, and proactive client engagement. Remote (U.S) | Exempt | Reports to Manager, Service Delivery What You’ll Do: - Serve as the primary post-sale relationship owner for an assigned portfolio of managed services clients, building trusted relationships across technical and executive stakeholders. - Own the overall client experience by coordinating across Service Desk, Engineering, Projects, CoreArmor, Field Services, and other internal teams to ensure successful service delivery. - Develop and maintain Client Health Plans, account roadmaps, and ongoing service strategies that improve client outcomes and strengthen long-term partnerships. - Monitor account health through ticket trends, service metrics, escalations, client feedback, and operational dashboards to proactively identify risks and opportunities. - Lead recurring service reviews, executive business reviews, and strategic planning conversations aligned to each client's business objectives. - Own service escalations from initiation through resolution, ensuring timely communication, clear expectations, and successful outcomes. - Review client environments to identify operational improvements, technology recommendations, service enhancements, and opportunities to expand the value Coretelligent delivers. - Partner with leadership to develop retention strategies, recovery plans for at-risk accounts, and continuous improvement initiatives across the client portfolio. - Ensure contracted services are delivered in alignment with Statements of Work (SOWs), service level agreements (SLAs), and client expectations. - Maintain accurate account documentation, health plans, reporting, and client activity within ServiceNow, CRM, and other operational platforms. - Contribute to process improvements, documentation standards, and operational best practices that enhance both the client and employee experience. Qualifications - 3–7+ years of experience in Managed Services (MSP), Service Delivery, Technical Account Management, Customer Success, IT Operations, or a similar client-facing technology role. - Experience managing a portfolio of clients while building trusted relationships with technical teams, operational stakeholders, and executive leadership. - Strong understanding of managed services delivery, including service operations, ticket lifecycle, escalation management, SLAs, and client health management. - Ability to interpret contracts, Statements of Work (SOWs), and service commitments while ensuring client expectations remain aligned with service delivery. - Strong business acumen with the ability to identify operational improvements, mitigate risk, and proactively strengthen long-term client relationships. - Excellent communication, presentation, and relationship-building skills with the ability to confidently engage both technical and non-technical audiences. - Demonstrated ability to manage multiple priorities, adapt to changing business needs, and remain organized within a fast-paced, high-touch client environment. - Experience partnering cross-functionally with engineering, service delivery, projects, cybersecurity, and leadership teams to drive successful client outcomes. - Experience with ServiceNow, ConnectWise, Autotask, Salesforce, or similar IT service management (ITSM) and CRM platforms preferred. - Technical understanding of infrastructure, cloud services, cybersecurity, Microsoft technologies, and managed IT environments strongly preferred. - ITIL Foundation certification or similar service management experience is a plus. Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days Perks - Observed company holidays, including a day off on your birthday - Flexible vacation - Spot bonuses for demonstrated excellence - Community and social events - Learning and development - Flexible working life - $100 well-being allowance - Other health & wellness perks

Role Description At Coretelligent, we believe every client relationship matters, regardless of size. We’re looking for an Emerging Accounts Manager to own and grow our portfolio of emerging accounts, serving as the primary relationship owner for clients with less than $50,000 in annual recurring revenue. This role will manage a high-volume book of business, roughly 170 accounts. You’ll be responsible for: - Building relationships, driving proactive outreach, identifying growth opportunities, and helping clients understand where Coretelligent’s services can add value as their needs evolve. - Managing a high volume of client relationships while balancing renewals, upsell opportunities, and day-to-day account engagement in a fast-paced MSP environment. Remote (U.S) | Exempt | Reports to VP of Account Management What You’ll Do: - Own a high-volume portfolio of emerging accounts, primarily clients with less than $50,000 in annual recurring revenue. - Serve as the primary point of contact for assigned clients, building relationships through proactive outreach, ongoing engagement, and consistent follow-up. - Drive account growth through strategic upsell, cross-sell, renewal, and account development efforts across a high-volume portfolio. - Build and execute a structured outreach cadence to strengthen client relationships, surface needs, and create expansion opportunities. - Educate clients on Coretelligent’s service offerings and help connect technology, security, and service solutions to their business needs. - Prepare and deliver quotes, proposals, renewals, and account recommendations tailored to each client’s environment and goals. - Monitor account health, service usage, renewal timing, and client activity to identify risk, retention concerns, and growth opportunities. - Maintain accurate pipeline activity, account notes, renewal forecasting, and opportunity tracking within CRM tools. - Partner cross-functionally with Sales Engineering, Marketing, Service Delivery, and leadership to support campaigns, solution positioning, and account strategy. - Help define and refine the engagement model, outreach strategy, and operational playbook for Coretelligent’s emerging account segment. Qualifications - 2+ years of experience in account management, inside sales, client development, or a related client-facing commercial role. - Experience managing a book of business, renewals, and/or client growth initiatives in a high-volume environment. - Strong consultative selling and relationship management skills, with the ability to uncover client needs and position solutions effectively. - Proven ability to build relationships proactively and drive revenue growth through consistent outreach and account engagement. - Strong organizational skills with the ability to manage competing priorities across a large portfolio of accounts. - Experience working in CRM platforms such as Salesforce, HubSpot, or similar tools with strong attention to pipeline hygiene and activity tracking. - Strong written and verbal communication skills, including the ability to present recommendations, proposals, and service value clearly. - Experience partnering cross-functionally with internal stakeholders such as sales engineering, marketing, operations, or service delivery teams. - Experience within managed services, IT services, SaaS, technology, or recurring revenue environments preferred. - Familiarity with IT, cybersecurity, managed services, or technology solutions is a plus, but not required. Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days Perks - Observed company holidays, including a day off on your birthday - Flexible vacation - Spot bonuses for demonstrated excellence - Community and social events - Learning and development - Flexible working life - $100 well-being allowance - Other health & wellness perks

Role Description At Coretelligent, we take ownership of the technology our clients rely on every day. We're looking for a Remote Support Engineer II to provide advanced technical support across a variety of client environments while delivering an exceptional client experience. This role is responsible for troubleshooting and resolving escalated technical issues, supporting critical business applications and infrastructure, and serving as a trusted resource for both clients and internal teams. The ideal candidate thrives in a fast-paced MSP environment, enjoys solving complex technical challenges, and is committed to delivering white-glove support with a strong sense of ownership and accountability. Remote (U.S) | Non-Exempt | Reports to Remote Support Manager What You’ll Do: - Serve as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments - Respond to client incidents and service requests via phone, ticketing systems, and other support channels - Troubleshoot and resolve issues related to: - Microsoft 365, Teams, and Exchange Online - Microsoft Entra ID and identity management - Networking, VPNs, DNS, DHCP, and connectivity - Enterprise applications and business systems - Workstations, peripherals, printers, mobile devices, and endpoint hardware - Backup and recovery operations - Coordinate vendor escalations and third-party support engagements when necessary - Maintain accurate ticket documentation, troubleshooting notes, and client communications throughout the incident lifecycle - Provide timely updates to clients and internal stakeholders regarding issue status and resolution progress - Support file restoration, network access, messaging, application, and infrastructure-related requests - Assist with knowledge base development, documentation improvements, and operational process enhancements - Mentor and provide guidance to junior engineers as needed - Maintain or exceed established service delivery metrics, response times, and quality standards - Contribute to a collaborative, client-focused support environment that prioritizes accountability and continuous improvement Qualifications - 3+ years of experience supporting end users, systems, and infrastructure within an IT support, service desk, or MSP environment - Strong troubleshooting skills across Microsoft technologies, networking, endpoint support, and enterprise applications - Experience supporting Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID environments - Familiarity with networking concepts including firewalls, VPNs, DNS, DHCP, wireless networking, and connectivity troubleshooting - Ability to manage multiple priorities and maintain high-quality service in a fast-paced environment - Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users - Demonstrated ownership, accountability, and customer advocacy throughout the support process - Experience documenting troubleshooting steps, creating knowledge articles, and maintaining operational documentation - Ability to follow established processes while exercising sound judgment and problem-solving skills - MSP experience strongly preferred - Commitment to delivering a white-glove client experience and serving as a trusted technical resource Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days Perks - Observed company holidays, including a day off on your birthday - Flexible vacation - Spot bonuses for demonstrated excellence - Community and social events - Learning and development - Flexible working life - $100 well-being allowance - Other health & wellness perks

Role Description We are looking for a Senior IT Project Manager to lead the delivery of client-facing IT infrastructure and transformation projects. This role is responsible for driving projects from kickoff through completion, ensuring alignment across engineering teams, stakeholders, and clients in a fast-paced, multi-tenant environment. You will serve as the central point of coordination, balancing timelines, technical execution, and client expectations. This is a hands-on delivery role, not a purely strategic or program-focused position. The ideal candidate understands how technical work gets done, can manage multiple concurrent projects, and operates with a strong sense of ownership and accountability. Remote (U.S) | Exempt | Reports to Manager, Project Management What You’ll Do: - Lead end-to-end delivery of client-facing technical projects, including cloud migrations, Microsoft 365 implementations, infrastructure upgrades, and network deployments. - Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, alignment, and expectations. - Partner closely with engineering teams to plan, schedule, and execute project work across multiple active engagements. - Develop and manage project plans, timelines, milestones, and deliverables while balancing scope, budget, and deadlines. - Coordinate internal resources across Remote Support, Systems, Security, and Field Services teams to ensure successful delivery. - Identify risks, dependencies, and blockers early, and proactively drive resolution or escalation. - Ensure all project work is properly documented, including scope, configurations, decisions, and handoffs to support teams. - Manage multiple concurrent projects in a fast-paced environment while maintaining high quality and attention to detail. - Provide regular status updates to clients and internal stakeholders, including progress, risks, and next steps. - Drive accountability across teams to ensure projects are delivered on time and meet client expectations. Qualifications - 8–12+ years of project management experience within IT services, managed services (MSP), or consulting environments. - Proven experience managing client-facing technical projects involving infrastructure, cloud, or Microsoft technologies. - Strong understanding of environments involving: - Microsoft 365, Azure, Entra ID, Intune - Active Directory and endpoint management - Networking fundamentals (firewalls, switches, VPNs, wireless) - Experience managing multiple concurrent projects across different clients and priorities. - Strong stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences. - Hands-on experience coordinating engineering teams and understanding technical dependencies. - Experience with project management tools such as ServiceNow, Jira, or similar platforms. - PMP certification preferred; Agile certifications (CSM, PSM) are a plus but not required. - Highly organized, detail-oriented, and comfortable operating in a fast-paced, evolving environment. Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days Perks - Fourteen holidays, including a day off on your birthday - Flexible vacation - Spot bonuses for demonstrated excellence - Community and social events - Learning and development - Flexible working life - $100 well-being allowance - Other health & wellness perks

Role Description This role is responsible for overseeing the governance, optimization, integration, and operational management of Coretelligent’s enterprise application stack, including platforms that support service delivery, automation, monitoring, customer engagement, and business operations. You will serve as the bridge between business stakeholders, internal developers, operational teams, and external vendors to ensure platforms are scalable, reliable, secure, and aligned with business objectives. The ideal candidate understands both the operational and technical side of enterprise platforms, can balance strategic roadmap planning with day-to-day execution, and is comfortable managing competing priorities in a fast-paced, evolving environment. Key Responsibilities: - Oversee the operational management, governance, optimization, and lifecycle management of Coretelligent’s enterprise application ecosystem supporting service delivery, automation, monitoring, customer engagement, and business operations. - Develop and maintain platform roadmaps aligned to operational scalability, service delivery excellence, automation initiatives, and business priorities. - Partner closely with business stakeholders, developers, operational leaders, and vendors to gather requirements, prioritize initiatives, and translate business needs into actionable platform solutions. - Lead platform-related projects and initiatives across the enterprise application stack, including: - Workflow automation - Systems integrations - Process standardization - Reporting enhancements - Platform modernization efforts - Support platform interoperability and integration standards across enterprise applications, APIs, monitoring systems, and operational tooling. - Facilitate recurring standups, roadmap discussions, stakeholder meetings, vendor alignment sessions, and cross-functional planning conversations. - Coordinate User Acceptance Testing (UAT), release planning, change management, and platform enhancement initiatives. - Help drive operational maturity across enterprise systems, including process improvement, governance, documentation, and continuous optimization. - Manage vendor relationships, licensing discussions, platform evaluations, and feature enablement across the application portfolio. - Partner with internal developers and technical teams to prioritize work, manage dependencies, and support successful execution across release cycles. - Support reporting visibility, dashboard development, KPI tracking, and operational analytics across platforms and business functions. - Maintain visibility into platform reliability, adoption, operational health, and ongoing initiatives across the organization. Qualifications - 5–10+ years of experience in enterprise applications, technical program management, platform operations, business systems, or related roles. - Experience working with enterprise operational platforms such as ServiceNow, Salesforce, LogicMonitor, Liongard, Kaseya, Sage Intacct, and similar operational or automation platforms. - Strong understanding of IT service management (ITSM), workflow automation, systems integrations, SaaS platforms, operational tooling, and platform lifecycle management. - Experience supporting enterprise-scale platform implementations, integrations, optimization initiatives, and operational process improvements. - Familiarity with APIs, automation frameworks, reporting platforms, dashboards, and operational analytics. - Ability to balance long-term platform strategy with evolving operational priorities in agile environments. - Strong communication, stakeholder management, organizational, and prioritization skills across technical and non-technical teams. - Experience partnering cross-functionally with developers, operational leaders, vendors, and business stakeholders. - Experience within MSP, IT services, SaaS, or technology-driven environments strongly preferred. - ServiceNow, Salesforce, ITIL, Agile, PMP, or related certifications are a plus. Requirements - Reporting to: Chief Operating Officer (COO) - Classification: Exempt - Salary Range for this position (depending upon experience): $125,000 - $150,000 Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days Perks: - Fourteen holidays, including a day off on your birthday - Flexible vacation - Spot bonuses for demonstrated excellence - Community and social events - Learning and development - Flexible working life - $100 well-being allowance - Other health & wellness perks

• Manage user onboarding and offboarding, including account creation, permissions, and workstation setup • Perform Identity and Access Management tasks across Microsoft 365, Active Directory, and Google Workspace • Handle inbound support requests via phone and ticketing system, resolving end-user issues in a timely manner • Troubleshoot common issues across: Microsoft 365 (email, groups, permissions), Active Directory (user accounts, security groups, access), Connectivity (VPN, wireless, basic networking), End-user devices and peripherals • Perform basic system checks and troubleshooting across desktops and servers • Support virtual desktop environments (VMware Horizon, vSphere) at a basic level • Maintain accurate and detailed ticket documentation, including steps taken and resolution • Provide clear and timely communication to clients and internal teams on ticket status • Follow established processes and workflows while maintaining quality and consistency • Meet or exceed ticket volume, response time, and resolution metrics

• Lead end-to-end delivery of client-facing technical projects, including cloud migrations, Microsoft 365 implementations, infrastructure upgrades, and network deployments • Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, alignment, and expectations • Partner closely with engineering teams to plan, schedule, and execute project work across multiple active engagements • Develop and manage project plans, timelines, milestones, and deliverables while balancing scope, budget, and deadlines • Coordinate internal resources across Remote Support, Systems, Security, and Field Services teams to ensure successful delivery • Identify risks, dependencies, and blockers early, and proactively drive resolution or escalation • Ensure all project work is properly documented, including scope, configurations, decisions, and handoffs to support teams • Manage multiple concurrent projects in a fast-paced environment while maintaining high quality and attention to detail • Provide regular status updates to clients and internal stakeholders, including progress, risks, and next steps • Drive accountability across teams to ensure projects are delivered on time and meet client expectations

• Lead end-to-end delivery of client-facing technical projects, including cloud migrations, Microsoft 365 implementations, infrastructure upgrades, and network deployments • Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, alignment, and expectations • Partner closely with engineering teams to plan, schedule, and execute project work across multiple active engagements • Develop and manage project plans, timelines, milestones, and deliverables while balancing scope, budget, and deadlines • Coordinate internal resources across Remote Support, Systems, Security, and Field Services teams to ensure successful delivery • Identify risks, dependencies, and blockers early, and proactively drive resolution or escalation • Ensure all project work is properly documented, including scope, configurations, decisions, and handoffs to support teams • Manage multiple concurrent projects in a fast-paced environment while maintaining high quality and attention to detail • Provide regular status updates to clients and internal stakeholders, including progress, risks, and next steps • Drive accountability across teams to ensure projects are delivered on time and meet client expectations

• Receive and respond to internal incident escalations, providing consultation, next-step guidance, or direct resolution assistance. • Receive and respond to inbound incident requests from clients and external users via phone, email, or ticketing system. • Perform advanced troubleshooting of desktop, network, and application incidents—including connectivity, VPN, VLAN, and access issues. • Support and maintain network and resource access, messaging, enterprise applications, and endpoint infrastructure. • Provide break/fix and educational support for workstations, Office & GSuite, line-of-business applications, peripherals, connectivity, and mobile devices. • Accept escalations from Remote Support Team (RST) resources and management; may lead or direct others during complex incident remediation. • Coordinate vendor escalations for resolution of uncommon incidents, ISP outages, or platform issues. • Perform triage, troubleshooting, and remediation of incident volume to ensure SLA adherence and client satisfaction. • Provide assistance to Tier 3 staff with problem research, documentation, and resolution validation. • Create and maintain knowledge base articles and user-facing FAQs to improve first-call resolution and team efficiency. • Provide spot training and technical guidance for Engineer I team members on best practices and troubleshooting techniques. • Maintain or exceed departmental performance metrics for utilization, response time, and CSAT. • Maintain detailed documentation and progress notes on all support tickets and client communications. • Perform routine maintenance tasks on computer equipment, peripherals, and system resources as required. • Participate in scheduled after-hours maintenance windows or on-call rotation as needed to ensure uptime and service continuity. • Work independently under general supervision with latitude for creative problem-solving and decision-making.