ANP Advanced Network Products, Inc: A Coretelligent Company

Role Description We are looking for a Senior IT Project Manager to lead the delivery of client-facing IT infrastructure and transformation projects. This role is responsible for driving projects from kickoff through completion, ensuring alignment across engineering teams, stakeholders, and clients in a fast-paced, multi-tenant environment. You will serve as the central point of coordination, balancing timelines, technical execution, and client expectations. This is a hands-on delivery role, not a purely strategic or program-focused position. The ideal candidate understands how technical work gets done, can manage multiple concurrent projects, and operates with a strong sense of ownership and accountability. Remote (U.S) | Exempt | Reports to Manager, Project Management What You’ll Do: - Lead end-to-end delivery of client-facing technical projects, including cloud migrations, Microsoft 365 implementations, infrastructure upgrades, and network deployments. - Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, alignment, and expectations. - Partner closely with engineering teams to plan, schedule, and execute project work across multiple active engagements. - Develop and manage project plans, timelines, milestones, and deliverables while balancing scope, budget, and deadlines. - Coordinate internal resources across Remote Support, Systems, Security, and Field Services teams to ensure successful delivery. - Identify risks, dependencies, and blockers early, and proactively drive resolution or escalation. - Ensure all project work is properly documented, including scope, configurations, decisions, and handoffs to support teams. - Manage multiple concurrent projects in a fast-paced environment while maintaining high quality and attention to detail. - Provide regular status updates to clients and internal stakeholders, including progress, risks, and next steps. - Drive accountability across teams to ensure projects are delivered on time and meet client expectations. Qualifications - 8–12+ years of project management experience within IT services, managed services (MSP), or consulting environments. - Proven experience managing client-facing technical projects involving infrastructure, cloud, or Microsoft technologies. - Strong understanding of environments involving: - Microsoft 365, Azure, Entra ID, Intune - Active Directory and endpoint management - Networking fundamentals (firewalls, switches, VPNs, wireless) - Experience managing multiple concurrent projects across different clients and priorities. - Strong stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences. - Hands-on experience coordinating engineering teams and understanding technical dependencies. - Experience with project management tools such as ServiceNow, Jira, or similar platforms. - PMP certification preferred; Agile certifications (CSM, PSM) are a plus but not required. - Highly organized, detail-oriented, and comfortable operating in a fast-paced, evolving environment. Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days Perks - Fourteen holidays, including a day off on your birthday - Flexible vacation - Spot bonuses for demonstrated excellence - Community and social events - Learning and development - Flexible working life - $100 well-being allowance - Other health & wellness perks

Role Description This role is responsible for overseeing the governance, optimization, integration, and operational management of Coretelligent’s enterprise application stack, including platforms that support service delivery, automation, monitoring, customer engagement, and business operations. You will serve as the bridge between business stakeholders, internal developers, operational teams, and external vendors to ensure platforms are scalable, reliable, secure, and aligned with business objectives. The ideal candidate understands both the operational and technical side of enterprise platforms, can balance strategic roadmap planning with day-to-day execution, and is comfortable managing competing priorities in a fast-paced, evolving environment. Key Responsibilities: - Oversee the operational management, governance, optimization, and lifecycle management of Coretelligent’s enterprise application ecosystem supporting service delivery, automation, monitoring, customer engagement, and business operations. - Develop and maintain platform roadmaps aligned to operational scalability, service delivery excellence, automation initiatives, and business priorities. - Partner closely with business stakeholders, developers, operational leaders, and vendors to gather requirements, prioritize initiatives, and translate business needs into actionable platform solutions. - Lead platform-related projects and initiatives across the enterprise application stack, including: - Workflow automation - Systems integrations - Process standardization - Reporting enhancements - Platform modernization efforts - Support platform interoperability and integration standards across enterprise applications, APIs, monitoring systems, and operational tooling. - Facilitate recurring standups, roadmap discussions, stakeholder meetings, vendor alignment sessions, and cross-functional planning conversations. - Coordinate User Acceptance Testing (UAT), release planning, change management, and platform enhancement initiatives. - Help drive operational maturity across enterprise systems, including process improvement, governance, documentation, and continuous optimization. - Manage vendor relationships, licensing discussions, platform evaluations, and feature enablement across the application portfolio. - Partner with internal developers and technical teams to prioritize work, manage dependencies, and support successful execution across release cycles. - Support reporting visibility, dashboard development, KPI tracking, and operational analytics across platforms and business functions. - Maintain visibility into platform reliability, adoption, operational health, and ongoing initiatives across the organization. Qualifications - 5–10+ years of experience in enterprise applications, technical program management, platform operations, business systems, or related roles. - Experience working with enterprise operational platforms such as ServiceNow, Salesforce, LogicMonitor, Liongard, Kaseya, Sage Intacct, and similar operational or automation platforms. - Strong understanding of IT service management (ITSM), workflow automation, systems integrations, SaaS platforms, operational tooling, and platform lifecycle management. - Experience supporting enterprise-scale platform implementations, integrations, optimization initiatives, and operational process improvements. - Familiarity with APIs, automation frameworks, reporting platforms, dashboards, and operational analytics. - Ability to balance long-term platform strategy with evolving operational priorities in agile environments. - Strong communication, stakeholder management, organizational, and prioritization skills across technical and non-technical teams. - Experience partnering cross-functionally with developers, operational leaders, vendors, and business stakeholders. - Experience within MSP, IT services, SaaS, or technology-driven environments strongly preferred. - ServiceNow, Salesforce, ITIL, Agile, PMP, or related certifications are a plus. Requirements - Reporting to: Chief Operating Officer (COO) - Classification: Exempt - Salary Range for this position (depending upon experience): $125,000 - $150,000 Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days Perks: - Fourteen holidays, including a day off on your birthday - Flexible vacation - Spot bonuses for demonstrated excellence - Community and social events - Learning and development - Flexible working life - $100 well-being allowance - Other health & wellness perks

• Manage user onboarding and offboarding, including account creation, permissions, and workstation setup • Perform Identity and Access Management tasks across Microsoft 365, Active Directory, and Google Workspace • Handle inbound support requests via phone and ticketing system, resolving end-user issues in a timely manner • Troubleshoot common issues across: Microsoft 365 (email, groups, permissions), Active Directory (user accounts, security groups, access), Connectivity (VPN, wireless, basic networking), End-user devices and peripherals • Perform basic system checks and troubleshooting across desktops and servers • Support virtual desktop environments (VMware Horizon, vSphere) at a basic level • Maintain accurate and detailed ticket documentation, including steps taken and resolution • Provide clear and timely communication to clients and internal teams on ticket status • Follow established processes and workflows while maintaining quality and consistency • Meet or exceed ticket volume, response time, and resolution metrics

• Lead end-to-end delivery of client-facing technical projects, including cloud migrations, Microsoft 365 implementations, infrastructure upgrades, and network deployments • Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, alignment, and expectations • Partner closely with engineering teams to plan, schedule, and execute project work across multiple active engagements • Develop and manage project plans, timelines, milestones, and deliverables while balancing scope, budget, and deadlines • Coordinate internal resources across Remote Support, Systems, Security, and Field Services teams to ensure successful delivery • Identify risks, dependencies, and blockers early, and proactively drive resolution or escalation • Ensure all project work is properly documented, including scope, configurations, decisions, and handoffs to support teams • Manage multiple concurrent projects in a fast-paced environment while maintaining high quality and attention to detail • Provide regular status updates to clients and internal stakeholders, including progress, risks, and next steps • Drive accountability across teams to ensure projects are delivered on time and meet client expectations

• Lead end-to-end delivery of client-facing technical projects, including cloud migrations, Microsoft 365 implementations, infrastructure upgrades, and network deployments • Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, alignment, and expectations • Partner closely with engineering teams to plan, schedule, and execute project work across multiple active engagements • Develop and manage project plans, timelines, milestones, and deliverables while balancing scope, budget, and deadlines • Coordinate internal resources across Remote Support, Systems, Security, and Field Services teams to ensure successful delivery • Identify risks, dependencies, and blockers early, and proactively drive resolution or escalation • Ensure all project work is properly documented, including scope, configurations, decisions, and handoffs to support teams • Manage multiple concurrent projects in a fast-paced environment while maintaining high quality and attention to detail • Provide regular status updates to clients and internal stakeholders, including progress, risks, and next steps • Drive accountability across teams to ensure projects are delivered on time and meet client expectations

• Receive and respond to internal incident escalations, providing consultation, next-step guidance, or direct resolution assistance. • Receive and respond to inbound incident requests from clients and external users via phone, email, or ticketing system. • Perform advanced troubleshooting of desktop, network, and application incidents—including connectivity, VPN, VLAN, and access issues. • Support and maintain network and resource access, messaging, enterprise applications, and endpoint infrastructure. • Provide break/fix and educational support for workstations, Office & GSuite, line-of-business applications, peripherals, connectivity, and mobile devices. • Accept escalations from Remote Support Team (RST) resources and management; may lead or direct others during complex incident remediation. • Coordinate vendor escalations for resolution of uncommon incidents, ISP outages, or platform issues. • Perform triage, troubleshooting, and remediation of incident volume to ensure SLA adherence and client satisfaction. • Provide assistance to Tier 3 staff with problem research, documentation, and resolution validation. • Create and maintain knowledge base articles and user-facing FAQs to improve first-call resolution and team efficiency. • Provide spot training and technical guidance for Engineer I team members on best practices and troubleshooting techniques. • Maintain or exceed departmental performance metrics for utilization, response time, and CSAT. • Maintain detailed documentation and progress notes on all support tickets and client communications. • Perform routine maintenance tasks on computer equipment, peripherals, and system resources as required. • Participate in scheduled after-hours maintenance windows or on-call rotation as needed to ensure uptime and service continuity. • Work independently under general supervision with latitude for creative problem-solving and decision-making.

• Execute and manage digital campaigns across Google PPC, LinkedIn, retargeting, display advertising, and email marketing • Own campaign setup and execution across platforms including Google Ads, LinkedIn Campaign Manager, ZoomInfo, AdRoll, Meta, and Reddit • Manage paid search performance, including keyword strategy, bid optimization, budget pacing, negative keywords, and performance monitoring • Continuously optimize campaigns based on performance data, identifying opportunities to improve conversion rates, cost efficiency, and pipeline impact • Build, test, and deploy email campaigns and nurture programs within Pardot and Salesforce • Ensure campaigns are aligned to target audiences, messaging, and overall marketing strategy • Maintain accurate Salesforce campaign structure, including naming conventions, campaign hierarchy, member statuses, and reporting alignment • Ensure proper UTM tracking, attribution, conversion tracking, and platform integrations are in place • Perform detailed QA across campaigns, including ads, emails, landing pages, forms, targeting, and workflows prior to launch • Ensure accuracy and consistency across all campaign components • Monitor campaign performance and develop reporting that provides clear insights into effectiveness, pipeline contribution, and areas for improvement • Provide recommendations based on data to improve performance and scalability • Partner with Marketing, Sales, and Revenue teams to ensure alignment between campaigns, pipeline goals, and business priorities

• Lead and develop the Procurement Operations team, setting clear performance goals and fostering a culture of accountability, accuracy, and collaboration. • Oversee the end-to-end procurement lifecycle — from sourcing and purchasing to fulfillment and reconciliation — ensuring operational efficiency and alignment with internal policies. • Drive process improvement and automation across procurement systems (ServiceNow) to streamline workflows and enhance reporting accuracy. • Partner with Finance and Operations leadership on budgeting, forecasting, and asset lifecycle visibility to support broader financial and operational goals. • Manage vendor relationships, negotiating contracts and maintaining pricing consistency while identifying opportunities for vendor consolidation and cost optimization. • Track, analyze, and report on procurement performance metrics; use data to guide operational improvements and executive-level decision-making. • Collaborate cross-functionally with Engineering, Client Success, and Project Management teams to align purchasing and fulfillment with client delivery timelines. • Serve as an escalation point for complex or high-impact procurement challenges, ensuring timely resolution and minimal disruption to internal operations. • Support special initiatives and cross-functional projects that enhance scalability, cost control, and service delivery alignment across Coretelligent’s business units.

At Coretelligent, we take ownership of the technology our clients rely on every day. We partner with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our role goes beyond support. We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence. Over the past several years, Coretelligent has entered a new chapter. We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust. We are building a team of professionals who care deeply about quality, ownership, and continuous improvement. If you value clear expectations, thoughtful collaboration, and work that genuinely matters to the businesses you support, you will feel at home here. Job Overview Coretelligent is seeking a client-focused and technically astute Business Technology Advisor to serve as a trusted partner to our managed services clients. This strategic role is responsible for driving long-term value by aligning Coretelligent’s solutions with each client’s business goals through proactive roadmapping, budgeting, and recurring technology reviews. You’ll work cross-functionally with engineering, sales, and product teams to scope standard projects, conduct license and environment reviews, and advise on IT modernization initiatives. Acting as both a strategic consultant and technical resource, the Business Technology Advisor plays a critical role in client retention, satisfaction, and growth by ensuring the right solutions are in place—at the right time. Key Responsibilities: - Deliver recurring client-facing strategy sessions that include technology roadmaps, budget planning, and strategic recommendations that align to business goals. - Create and manage Statements of Work (SOWs) for standard IT projects, while maintaining ownership of ongoing strategy case tracking. - Provide ad hoc IT consulting and guidance on environment sizing, solution design, and IT modernization to both clients and internal engineering teams. - Perform Managed IT solution scoping, including infrastructure reviews, license reconciliation, and cost analysis to ensure operational efficiency. - Educate clients on Coretelligent's service offerings, defend solution recommendations, and help align clients to our best-practice technology stack. - Participate in product evaluations and testing, contributing client-centric feedback to improve solution readiness and internal alignment. - Collaborate with sales, client success, and delivery teams to support pre-sales technical discovery and ensure smooth handoffs for implementation. - Help identify trends across client portfolios that can inform broader service improvements, bundling, or product positioning. Required Skills and Qualifications: - 1-3 years in IT consulting, technical account management, or vCIO-level advisory within a managed services or IT solutions provider environment. - Advanced Technical Certifications (VMware, Microsoft, Cisco, Fortinet, etc.) - Ability to configure, maintain, and troubleshoot key technologies, including: - VMware vSphere - Microsoft Windows Server (2019 / 2016 / 2012 R2) - Microsoft Active Directory (Group Policy, DHCP, DNS, NPS, etc.) - Exchange Server (2019, 2016, 2013, 2010) - VPN Clients (Cisco, Fortinet) - Firewalls (Fortinet, Cisco) - Wireless Technology (Aerohive, Meraki, Ubiquiti) - Remote Desktop (MS RDS, Citrix) - Cloud Services (O365, Egnyte, Centrify/iDaptive, Box/DropBox, etc.) - Storage (HPE Nimble, DellEMC, Synology, etc.) - Backup Solutions (Veeam, Zerto, etc.) - Strong understanding of infrastructure, M365, licensing models, and service delivery frameworks in SMB and mid-market environments. - Proven experience building strategic roadmaps, budget plans, and SOWs in a recurring client advisory model. - Strong interpersonal and communication skills; able to engage and influence executive-level stakeholders and internal engineering teams. - Bachelor’s degree in a related field; industry certifications (e.g., Microsoft, CompTIA, Cisco) are a plus. Salary Range for this position (depending upon experience): $100,000 - $130,000 This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training. What you’ll love about Coretelligent: We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!  Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days. Perks: Twelve holidays, including a day off on your birthday and work anniversary, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks. Equal Opportunity and Accessibility Commitment Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves. In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age. We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to talent@core.tech for necessary arrangements. E-Verify www.dhs.gov/E-Verify For information about the right to work, click here for English or here for Spanish. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please. #LI-Remote

• Respond to customer trouble tickets or emails • Provide remote diagnostics and corrective action • Troubleshoot hardware and software issues • Perform repairs to hardware • Collaborate with team members to solve issues • Build/Rebuild and configure new Laptops and Desktops for clients • Extensive user desktop support experience • Support Windows Active Directory networks • Troubleshoot connectivity issues