Panoptyc

• Manage and mentor IT operations team member(s) • Own and grow AWS environment • Design and maintain automated CI/CD pipelines • Build operational maturity through documentation and procedures • Partner with engineering teams for reliable deployments • Lead incident response and implement preventive measures

• Source, qualify, and close enterprise retail opportunities. • Manage complex sales cycles involving executives, operations, LP, and IT. • Build relationships with strategic partners and integrators. • Travel regularly to conferences, customer meetings, and pilots. • Maintain exceptional CRM hygiene and follow-up discipline. • Coordinate with product, implementation, and customer success teams. • Represent Panoptyc professionally in executive meetings.

• Design, train, and iterate on custom object detection models specifically tuned for retail environments, inventory tracking, and product recognition • Fine-tune and deploy open-source vision-language models (LLaVA, Qwen-VL, InternVL, PaliGemma, etc.) for product understanding, zero-shot classification, and scene reasoning • Build vision-language-action pipelines that translate visual understanding into downstream decisions • Take state-of-the-art models and optimize them for edge deployment through quantization, pruning, and architectural optimization • Build robust data pipelines and annotation workflows to continuously improve model performance on diverse retail scenarios • Stay ahead of the curve on CV and VLM research, prototype new architectures, and determine what's production-ready • Mentor engineers, establish best practices for model development, and drive technical decisions around our CV infrastructure

• Conduct thorough analysis of surveillance footage to identify and document theft incidents • Classify and interpret events in video feeds according to established guidelines • Process theft reports and maintain accurate documentation • Collaborate with team members through internal communication channels • Provide customer support and manage operational tasks as needed • Update and maintain theft tracking systems

• Query Optimization: Write and optimize complex SQL queries utilizing joins, aggregations, and window functions to extract clean datasets. • BI Management: Build, deploy, and maintain intuitive BI dashboards to give teams clear visibility into key business metrics. • Data Quality Assurance: Continuously monitor data quality, flag inconsistencies, and ensure a single source of truth across all reporting. • AI Prototyping: Use advanced AI tools (Claude, ChatGPT, Copilot, or no-code AI builders) to prototype and ship scripts, tools, and workflows. • Process Automation: Identify repetitive manual tasks across the organization that can be streamlined or eliminated through automation. • Stakeholder Partnership: Collaborate with cross-functional teams to translate vague business questions into structured analysis and actionable recommendations. • Technical Validation: Maintain clear documentation for data pipelines and automated tools so they can be easily scaled by the team.

• Help protect 20,000+ retail locations by making loss prevention intelligent, proactive, and profitable—starting in food service and expanding into grocery, convenience, and broader retail. • Recruiting across both technical (engineering, data, product, IT) and non‑technical (G&A, operations, sales, marketing, CS) roles. • Proven success recruiting internationally and juggling multiple time zones. • Fluency with modern sourcing tools and techniques (LinkedIn Recruiter, referrals, talent communities, advanced Boolean/X‑ray). • Strong judgment and fast calibration—you separate signal from noise and advise tactfully. • Data‑driven mindset: set SLAs, read funnel metrics, and iterate to hit targets. • Track funnel metrics, spot bottlenecks, and ship improvements rapidly. • Enable stakeholders. • Coach interviewers on signal‑rich questions and decision quality. • Provide weekly pipeline updates and actionable recommendations to the Talent Lead and hiring teams.

• Frontend Excellence: Lead the development and maintenance of responsive, intuitive user interfaces using Angular. You will ensure a seamless, high-performance experience for our retail partners. • Core Platform Development: Design and implement mission-critical features within our primary platform, ensuring stability, security, and performance. • Backend Engineering: Build and optimize robust .NET (C#) services to handle high-volume data ingestion, processing, and API orchestration. • Database Architecture: Design and optimize Postgres schemas to handle evolving data needs and ensure long-term scalability. • Secondary Stack Support: Provide versatility by supporting and integrating with other parts of our ecosystem built on Node.js/TypeScript and React.

• Respond to customer inquiries through calls, tickets, chat, email, and other communication channels. • Handle both inbound and outbound customer calls in a professional and helpful manner. • Record, update, and maintain customer information accurately in company systems. • Coordinate with internal teams to help provide accurate and timely solutions. • Follow established processes and maintain clear documentation of customer interactions. • Identify recurring customer concerns and share feedback for process improvement.

Role Description We're seeking an experienced Trainer to develop and deliver training programs that enhance the skills and effectiveness of our Loss Prevention Team. In this crucial role, you'll oversee the onboarding and continuous education of team members, ensuring they are equipped with the knowledge and tools to detect and prevent retail theft efficiently. You'll have the opportunity to refine training strategies and optimize learning resources for a high-impact team. Responsibilities - Design and deliver comprehensive training programs for new and existing team members. - Develop learning materials, guides, and resources to enhance knowledge retention. - Conduct training sessions on loss prevention procedures, AI-based theft detection, and operational best practices. - Monitor and assess training effectiveness, making improvements as needed. - Provide one-on-one coaching and mentoring to enhance team performance. - Collaborate with Operations and Quality Teams to address skill gaps and optimize training content. - Maintain detailed training records and ensure compliance with company policies. Qualifications - Bachelor's degree in Training & Development, Education, or a related field. - Experience in developing and delivering training programs, preferably in loss prevention or security. - Strong facilitation and coaching skills with the ability to engage and motivate learners. - Excellent written and verbal communication skills. - Proficiency in e-learning platforms, Google Suite, and training management systems. - Strong communication skills and ability to work effectively in a remote environment. - Availability to work during US business hours. Requirements - Full-time status (40 hours per week) - Able to work during US Eastern time zone - Salary: Php 40k-50k/month - Location: Philippines Bonus Points - Experience in loss prevention, security, or retail technology training. - Familiarity with AI-driven theft detection tools and methodologies. - Background in instructional design and e-learning development.

• Identify and compile accurate contact information (emails and phone numbers) for target prospects and industries. • Execute targeted outbound email and LinkedIn campaigns, including industry conferences and events. • Utilize lead generation and outreach platforms (such as Apollo, Smartlead, Waalaxy and Instantly) to build, organize, and deploy campaigns. • Create and design marketing materials, email templates, social media graphics, and campaign assets using design tools. • Maintain clean, organized, and up-to-date prospect lists and campaign records within our systems. • Monitor campaign performance and ensure data quality throughout the outreach process.