• Reporting to the Coding Operations Director, the Coding Operations Manager is responsible for providing operational leadership and oversight of assigned coding functions across the organization. • Direct management responsibility over assigned coding operations. • Ensures coding activities comply with organizational productivity, quality, compliance, and turnaround time expectations. • Collaborates with Revenue Integrity and Patient Financial Services to resolve coding-related billing edits and reduce reimbursement delays. • Maintains extensive knowledge of National Coverage Determinations (NCDs), Local Coverage Determinations (LCDs), National Correct Coding Initiative (NCCI) edits, and applicable federal and state regulatory requirements affecting coding and reimbursement. • Achieves organizational coding quality and reimbursement accuracy goals through accurate assignments of coding methodologies. • Schedules staff, manages staffing assignments, and monitors coding productivity.

• serve as liaison between Operations, Administration, and customers for billing issues • assist with work review, billing support, scheduling, payroll audits • conduct weekly payroll audits to ensure DWRs are submitted • develop and implement procedures for process improvements

Role Description A full-service creative agency producing photo, video, and digital marketing content for education organizations and mission-driven brands is looking for an Operations Manager to own the full project lifecycle from client intake to final delivery. As an Operations Manager, you'll: - Partner directly with clients to translate goals into briefs, timelines, and milestones. - Build and rebalance production schedules across editors and photo/video crews. - Run QC reviews on audio, color, exposure, pacing, and platform specs. - Standardize SOPs to lift throughput and consistency. Success means projects ship on time, on spec, and on brief. Qualifications - 5+ years of leadership or supervisory experience inside a creative agency or production studio managing photo, video, and marketing deliverables. - Demonstrated project management across concurrent client projects with documented timelines, milestones, and resource plans. - Working proficiency in Monday.com (or equivalent PM platform), Frame.io, and Vimeo. - Hands-on experience with Google Workspace and macOS-based creative workflows. - Working knowledge of Adobe Creative Suite post-production workflows (editing, color, audio). - Demonstrated ability to provide technical QC feedback on audio, color, exposure, pacing, aspect ratios, and platform-specific delivery specs. - C1+ English proficiency (CEFR). Requirements - Experience with HoneyBook, Dubsado, or comparable client CRM/contract platforms. - Prior work with education sector or mission-driven brand clients. - Experience coordinating US-based creative teams across Pacific Time zones. - Track record of designing and rolling out SOPs across creative production teams. - Experience scheduling and managing freelance editors, photographers, and videographers. Benefits - Competitive Salary: Based on experience and skills. - Remote Work: Fully remote—work from anywhere. - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting. - Generous PTO: In accordance with company policy. - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees. - Direct Mentorship: Guidance from international industry experts. - Learning & Development: Ongoing access to resources for professional growth. - Global Networking: Connect with professionals worldwide.

• Assist students, companies and educational institutions with registrations and the posting of internship opportunities. • Update client records; • Direct clients to the appropriate pages of the Portal according to requested services; • Clarify clients' questions about products and services; • Handle customer service and register new clients; • Assist in maintaining the database (client registrations); • Provide customer support via email, phone and WhatsApp regarding process information.