Gentiva Hospice

Role Description The Triage Coordinator plays a vital role in supporting after-hours patient care by managing calls related to durable medical equipment (DME), escalating visit needs, and scheduling field nurse visits. Reporting to the Telephonic Triage Manager, this position coordinates care activities outside regular branch business hours (nights and weekends), working closely with triage clinicians, branch staff, and leadership to ensure timely delivery of healthcare services that improve patient outcomes. - Handle inbound and outbound calls related to DME, visit escalations, and nurse visit scheduling during after-hours and weekends. - Facilitate timely and appropriate healthcare service delivery outside normal business hours, including care coordination and communication regarding medical needs. - Support the Centralized Triage process by collaborating with triage nurses and branch staff to address immediate patient needs and follow-up care. - Serve as a liaison between the Company, patients, and families to provide compassionate and effective communication. - Collaborate with the treatment team to ensure continuity of care and meet patient satisfaction goals. - Assist in implementing program objectives and maintaining department performance standards. - Maintain accurate, non-clinical records and data entry in compliance with regulatory requirements. - Use multiple computer systems such as CareXM, HCHB, and Microsoft Office for documentation and communication. Qualifications - Experience in a healthcare call center or related healthcare environment. - Strong computer proficiency including CareXM, HCHB, Microsoft Office Suite. - Exceptional phone communication skills with empathy and professionalism. - Excellent organizational skills and attention to detail. - Ability to multitask and prioritize effectively in a fast-paced environment. - Good analytical and problem-solving abilities. - Ability to work independently and collaboratively in a team setting. - Knowledge of home health, hospice, and palliative care services preferred. Requirements - Associate degree preferred. - Minimum 1 year of experience in healthcare or healthcare call center roles. - Reliable high-speed internet (minimum 50 Mbps download and 20 Mbps upload) required for remote work—satellite internet not accepted. Benefits - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Company Description At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Role Description We are seeking a Patient Care Manager Specialist to join our team, reporting to the Regional Director of Operational Excellence. This critical role is responsible for managing and overseeing patient care activities across assigned hospice markets to ensure delivery of high-quality care while supporting compliance with company policies and regulatory requirements. - Provide oversight for patient care delivery across designated markets - Manage rescheduled, declined, missed, and reassigned visit requests based on clinical priorities - Triage phone inquiries and medical concerns within scope of practice - Facilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planning - Coach, evaluate, and support team members to ensure regulatory compliance and clinical best practices - Promote documentation accuracy, compliance, and timeliness - Help build a culture of continuous improvement, compassion, and accountability - Support adherence to local, state, and federal regulatory requirements (Medicare, Medicaid, ACHC, JCAHO, etc.) Qualifications - Current RN license in state of residence and employment - At least 3 years of direct patient care experience - Minimum 2 years of experience in a hospice or home-based care setting - Strong understanding of hospice principles, best practices, and regulatory compliance - Ability to lead interdisciplinary meetings and support diverse clinical teams - Excellent communication, problem-solving, and decision-making skills - Detail-oriented with strong documentation and organizational capabilities Requirements - Prior experience in clinical leadership or hospice program management (preferred) - Familiarity with IDG processes and electronic medical record systems (preferred) - Experience supporting multiple hospice sites or regions (preferred) - Advanced knowledge of CMS hospice regulations and audit preparedness (preferred) - Skilled at coaching staff and fostering professional development in clinical teams (preferred) Benefits - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund - Medical, Dental, Vision Insurance (Full-Time) - Mileage Reimbursement or Fleet Vehicle Program (Full-Time) - Generous Paid Time Off + 7 Paid Holidays (Full-Time) - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) (Full-Time) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) (Full-Time) - Free Continuing Education Units (CEUs) (Full-Time) - Company-paid Life & Long-Term Disability Insurance (Full-Time) - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) (Full-Time)

Role Description We are seeking a Revenue Cycle Payer Performance and Relations Analyst to join our Revenue Cycle team. This position reports to the Revenue Cycle Analytics Manager and serves as a critical liaison between the contracting and revenue cycle departments. The analyst will lead payer performance reporting, support project management, and ensure alignment between payer requirements and revenue cycle operations. This role contributes directly to the effectiveness of authorization, denial, and appeals management while maintaining strong payer relations and supporting process improvement initiatives. - Act as a bridge between contracting and revenue cycle departments, ensuring payer-specific requirements are integrated for clean claims processing. - Oversee commercial billing and collections reporting in collaboration with revenue cycle management. - Maintain effective relationships with external agencies and professional groups related to contractual agreements. - Develop and analyze performance metrics that align with strategic revenue cycle goals. - Maintain SharePoint contract databases and distribute recurring reports to leadership. - Conduct contract redlines and analyze payer contract language, billing rules, provider manuals, and payer guidelines. - Support Request for Proposal (RFP) development and payer research activities. - Analyze and report on trends, root causes, and adjustment activity. - Participate in payer implementations, in-services, and credentialing processes. - Develop and maintain payer-specific Quick Reference Guides (QRGs), including non-par and managed care contracts. - Interpret and configure payer rules in system databases to support accurate reimbursement and reduce held claims. - Provide ongoing education and support to department personnel. - Complete tasks and special projects as assigned by leadership. Qualifications - Bachelor’s degree in healthcare administration, business, or related field. - At least 3 years of billing and collections experience, with a strong background in hospice billing. - Familiarity with Homecare Homebase (HCHB) billing platform preferred. - Knowledge of federal and state regulations, HIPAA privacy laws, CPT and ICD-9/10 coding. - Understanding of AR functions, payer guidelines, and healthcare contract language. - Experience with SharePoint, Microsoft Excel, SQL, and Power BI preferred. - Ability to interpret complex payer policies and communicate clearly to cross-functional teams. - Excellent problem-solving, prioritization, and multi-tasking skills. - Strong attention to detail and ability to work both independently and in a collaborative team environment. - Skilled in navigating multiple digital platforms and project management tools. Benefits - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Legalese - This is a safety-sensitive position. - Employee must meet minimum requirements to be eligible for benefits. - Where applicable, employee must meet state specific requirements. - We are proud to be an EEO employer. - We maintain a drug-free workplace. Location Gentiva Hospice Company Description At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Overview Answer with Care. Guide with Compassion. Support Every Step. We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally. About the Role:The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary. We have part-time weekend shifts available. Key Responsibilities: - Receive and respond to calls for assigned hospice service areas - Prioritize urgent needs and assess callers’ symptoms to guide care decisions - Assign on-call staff or provide treatment guidance per Plan of Care - Provide education, emotional support, and continuity of care - Collaborate with the interdisciplinary team to manage symptoms and avoid crises - Document all calls accurately in electronic medical record systems - Promote patient/family choices and quality of life at end of life - Participate in Quality Assessment and Performance Improvement programs - Maintain professional and compassionate communication with all stakeholders - Provide triage coverage for multi-state/multi-agency network About You Qualifications: - Graduate of an accredited nursing program - Current Registered Nurse (RN) license in a NLC Compact State - Three (3) years of clinical nursing experience - At least two (2) years of experience in hospice, oncology, long-term care, or home health - Bachelor’s degree in nursing (BSN) preferred - Prior experience in telephone triage strongly preferred - Proficiency in EMR systems and Microsoft Office Suite - Current CPR certification, valid driver’s license, and automobile insurance Work From Home Requirements: - Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload) - Dedicated, quiet workspace - Comfortable wearing a headset up to 12 hours - Ability to navigate multiple computer screens (dual monitors + laptop) - Ability to report to nearest Gentiva branch if needed due to equipment issues Skills and Traits for Success: - Deep knowledge of hospice care and end-of-life needs - Strong patient assessment and communication skills - Ability to remain calm, clear, and compassionate in emotional or urgent situations - Adaptable, dependable, and solutions-focused - Strong documentation and time management capabilities - Sensitivity to diverse backgrounds and experiences We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund Additional Full-Time Benefits: - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to support patients when it matters most?Apply now and bring your nursing skills home. Make every call count. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Overview Streamline Claims. Ensure Accuracy. Support Quality Care. We are seeking a detail-oriented and highly organized Revenue Cycle Specialist to support our billing operations through timely processing of Government and Commercial claims. This role plays a vital part in maintaining accurate medical records, identifying payer trends, and ensuring billing compliance across all areas of the revenue cycle. The ideal candidate will have experience in home health or hospice billing, with a strong understanding of payer systems and reimbursement processes. Key Responsibilities: - Process assigned Medicare, Medicaid, and/or Commercial claims and payments accurately and within payer timelines. - Track daily documentation for physician orders and signatures. - Notify administration of missing documents and maintain patient medical records. - Maintain required logs, rosters, and documentation records. - Identify payer behavior trends and report unexpected patterns to the Revenue Cycle Manager. - Participate in quality improvement activities related to billing performance. - Communicate professionally with field staff regarding documentation and unbilled revenue. - Follow up on outstanding billing items and understand clearinghouse edits and electronic billing rejections. - Review and interpret Explanation of Benefits (EOBs) to determine next steps in payment posting or appeals. About You Skills and Qualifications: - Excellent troubleshooting and problem-solving skills. - Strong understanding of revenue cycle operations and medical billing workflows. - Comfortable managing a high volume of claims in a metrics-driven environment. - Ability to work with confidential data and maintain accuracy in data entry. - Capable of working independently and collaborating with cross-functional teams. - Skilled at using multiple computer applications and clearinghouse platforms. - Familiarity with payer guidelines, filing limits, and billing edits. - Strong verbal and written communication skills for engaging with clinical staff. - Flexible and responsive to departmental and organizational needs. Education and Experience: - Must be at least 18 years old with a high school diploma or GED. - Minimum of 2 years of experience in Home Health or Hospice billing required. Technical Requirements: - Advanced Microsoft Office skills, including basic to advanced Excel capabilities. - Experience with Homecare HomeBase preferred. - Experience with billing tools such as DDE, E-solutions, Waystar, and/or Nthrive is a plus. We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund Additional Full-Time Benefits: - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply now to be part of a team that delivers care with integrity. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Overview Answer with Care. Guide with Compassion. Support Every Step. We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally. About the Role:The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary. Key Responsibilities: - Receive and respond to calls for assigned hospice service areas - Prioritize urgent needs and assess callers’ symptoms to guide care decisions - Assign on-call staff or provide treatment guidance per Plan of Care - Provide education, emotional support, and continuity of care - Collaborate with the interdisciplinary team to manage symptoms and avoid crises - Document all calls accurately in electronic medical record systems - Promote patient/family choices and quality of life at end of life - Participate in Quality Assessment and Performance Improvement programs - Maintain professional and compassionate communication with all stakeholders - Provide triage coverage for multi-state/multi-agency network About You Qualifications: - Graduate of an accredited nursing program - Current Registered Nurse (RN) license in a NLC Compact State - Three (3) years of clinical nursing experience - At least two (2) years of experience in hospice, oncology, long-term care, or home health - Bachelor’s degree in nursing (BSN) preferred - Prior experience in telephone triage strongly preferred - Proficiency in EMR systems and Microsoft Office Suite - Current CPR certification, valid driver’s license, and automobile insurance Work From Home Requirements: - Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload) - Dedicated, quiet workspace - Comfortable wearing a headset up to 12 hours - Ability to navigate multiple computer screens (dual monitors + laptop) - Ability to report to nearest Gentiva branch if needed due to equipment issues Skills and Traits for Success: - Deep knowledge of hospice care and end-of-life needs - Strong patient assessment and communication skills - Ability to remain calm, clear, and compassionate in emotional or urgent situations - Adaptable, dependable, and solutions-focused - Strong documentation and time management capabilities - Sensitivity to diverse backgrounds and experiences We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund Additional Full-Time Benefits: - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to support patients when it matters most?Apply now and bring your nursing skills home. Make every call count. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Role Description The Director of Clinical Survey will directly report to the Associate Vice President of Clinical Operations and Survey. This position will assist branches in meeting all applicable regulatory and company requirements in preparation for internal and external inspections, surveys, and reviews (including state licensure, federal certifications, and accreditation). The Director of Clinical Survey will develop, when applicable, and direct the implementation of corrective action plans in branches as a result of unfavorable internal or external survey outcomes with standard deficiencies, or if requested from operational, clinical, compliance or legal leadership. - First responder to ACHC Accreditation Surveys and other external surveys as needed. - Monitor agency level adherence to policies and procedures. - Monitor compliance with patient records and other quality assurance activities. - Coordinate with the appropriate area, regional and corporate staff, including Medical Director, Clinical Manager, Executive Director, Administrators and Area Vice Presidents of Operations on a regular basis to achieve survey success. - Drive agency preparedness in meeting all applicable regulatory and company requirements, by ensuring the implementation of the company’s systems, policies, and standards in preparation for internal and external surveys, and reviews, including state licensure, federal certifications, and accreditation. - Provide expertise to branch directors and staff, as well as up-line management, regarding follow-up action for correction of deficiencies and identification of operational issues. - Provide support, when indicated, for resolution of identified deficiencies in conditional surveys. - Perform other duties as assigned. Qualifications - Familiarity with state and federal guidelines and regulations. - Ability to work with confidential information. - Well organized and confident to work independently and as a team player. - Ability to communicate clearly with remote field, mid-level, and executive staff. - Exercise professional judgement and demonstrate good problem-resolution skills. - Very comfortable working with multiple online and computer applications. - Ability to balance multiple tasks and manage conflicting priorities. - Strong follow-up skills. - Extensive travel and frequent overnight travel. Requirements - RN degree required; bachelor’s degree in nursing preferred. - Two years previous managerial experience, of which 3 years is in Hospice/Home Health service industry, is preferred. - Familiarity with state and federal guidelines and regulations. - Valid driver’s license and automobile liability insurance coverage. - Unencumbered and active RN license in state of residence required if RN. Training/Equipment - Intermediate Excel skills. - Basic PowerPoint skills. - Experience reviewing data in electronic systems. - Experience with HomeCare-HomeBase preferred. Benefits - Competitive Pay. - 401(k) with Company Match. - Career Advancement Opportunities. - National & Local Recognition Programs. - Teammate Assistance Fund. - Medical, Dental, Vision Insurance. - Generous Paid Time Off + 7 Paid Holidays. - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care). - Education Support & Tuition Assistance. - Company-paid Life & Long-Term Disability Insurance. - Voluntary Benefits (Pet, Critical Illness, Accident, LTC). Legalese - This is a safety-sensitive position. - Employee must meet minimum requirements to be eligible for benefits. - Where applicable, employee must meet state specific requirements. - We are proud to be an EEO employer. - We maintain a drug-free workplace. Company Description At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon. - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care. - Home health care: Heartland Home Health. - Advanced illness management: Illumia Health. With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Overview Answer with Care. Guide with Compassion. Support Every Step. We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally. We have two shifts available: 1st shift: Mon: 6pm-2am Tues: 6pm-2am Sat: 9am-9pm Sun: 9am-9pm 2nd shift: Wed: 2am-10am Thur: 2am-10am Fri: 2am-10am Sat: 6pm-2am Sun: 6pm-2am About the Role:The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary. Key Responsibilities: - Receive and respond to calls for assigned hospice service areas - Prioritize urgent needs and assess callers’ symptoms to guide care decisions - Assign on-call staff or provide treatment guidance per Plan of Care - Provide education, emotional support, and continuity of care - Collaborate with the interdisciplinary team to manage symptoms and avoid crises - Document all calls accurately in electronic medical record systems - Promote patient/family choices and quality of life at end of life - Participate in Quality Assessment and Performance Improvement programs - Maintain professional and compassionate communication with all stakeholders - Provide triage coverage for multi-state/multi-agency network About You Qualifications: - Graduate of an accredited nursing program - Current Registered Nurse (RN) license in a NLC Compact State - Three (3) years of clinical nursing experience - At least two (2) years of experience in hospice, oncology, long-term care, or home health - Bachelor’s degree in nursing (BSN) preferred - Prior experience in telephone triage strongly preferred - Proficiency in EMR systems and Microsoft Office Suite - Current CPR certification, valid driver’s license, and automobile insurance Work From Home Requirements: - Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload) - Dedicated, quiet workspace - Comfortable wearing a headset up to 12 hours - Ability to navigate multiple computer screens (dual monitors + laptop) - Ability to report to nearest Gentiva branch if needed due to equipment issues Skills and Traits for Success: - Deep knowledge of hospice care and end-of-life needs - Strong patient assessment and communication skills - Ability to remain calm, clear, and compassionate in emotional or urgent situations - Adaptable, dependable, and solutions-focused - Strong documentation and time management capabilities - Sensitivity to diverse backgrounds and experiences We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund Additional Full-Time Benefits: - Medical, Dental, Vision Insurance - Mileage Reimbursement or Fleet Vehicle Program - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) - Free Continuing Education Units (CEUs) - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to support patients when it matters most?Apply now and bring your nursing skills home. Make every call count. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director of Clinical Education provides support and education on compliance, organizational policies and procedures, and federal and state regulatory requirements to assigned branches. This position will also lead branches through quality initiatives and quality assurance activities. - Assist with education and monitor adherence with internal and external survey plans of correction. - Coordinate with the appropriate area, regional and corporate staff, including Medical Directors/Hospice Physicians, Clinical Managers, Executive Directors, Area Vice Presidents of Operations, and Administrators on a regular basis. - Lead initiatives to drive clinical excellence by conducting education on key performance topics. - First responder to external complaint surveys. Assist with the proper handling and resolution of any complaints from patients, families, and the public. - Participate in the organization quality assessment and performance improvement program activities. - Perform other duties as assigned. Qualifications - Familiarity with state and federal guidelines and regulations. - Ability to work with confidential information. - Well organized and confident to work independently, but is a team player. - Ability to communicate clearly to remote field, mid-level, and executive staff. - Exercise professional judgement and demonstrate good problem-resolution skills. - Very comfortable working with multiple online and computer applications. - Ability to balance multiple tasks and manage conflicting priorities. - Strong follow-up skills. Requirements - RN degree required; bachelor’s degree in nursing preferred. - Two years previous managerial experience, of which 3 years is in Hospice/Home Health service industry, is preferred. - Valid driver’s license and automobile liability insurance coverage. - Unencumbered and active RN license in state of residence required if RN. - Intermediate Excel skills. - Basic PowerPoint skills. - Experience reviewing data in electronic systems. - Experience with HomeCare-HomeBase preferred. Benefits - Competitive Pay - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund - Medical, Dental, Vision Insurance - Generous Paid Time Off + 7 Paid Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance - Company-paid Life & Long-Term Disability Insurance - Voluntary Benefits (Pet, Critical Illness, Accident, LTC)