Title: File Implementation Specialist
Location: Remote
Job Description:
About Navia Benefit Solutions:
We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.About the Role:
This position is primarily focused on Navia’s client file integrations, establishment, and communication. Work with internal partners, brokers, and clients to implement file feeds for the CDH, COBRA and Direct Bill plans.
The file implementation specialist will act as a subject matter expert in their day-to-day activities and help staff with misc. projects.
What You’ll Do:
- Process and knowledge of all import types: eligibility, deduction, open enrollment for all our benefits plans within the Navia product offering and any corresponding discrepancy reports daily as needed.
- Monitor team e-mail account/Salesforce cases and respond to clients within 24 hours of request being assigned.
- Process production files within 2 business days, as assigned.
- Produce file testing error report/results within 3 business days and provide this to TPA/client, as assigned.
- Create and update file tracking with the most recent communication.
- Follow up on files in testing every week.
- Using FM to create a comprehensive account structure, as needed.
- Follow up on pending file requests every 2 weeks.
- Archiving file tracking and send IT sFTP archive request after 8 weeks of no response
- Send weekly follow ups on active testing requests with no response
- Independently host/drive conversations with TPAs regarding technical changes and make decisions for ongoing business processes, as needed.
- Request sFTP credentials from IT, as needed.
- Analyze and map changes for integration files, as assigned.
- Other duties/projects as assigned individually or as a team.
- Carryover/rollover/takeovers
What We’re Looking For:
- Exceptional Track record as an Administrative Specialist
- Subject matter expert in designated role
- Process and knowledge of all import types: COBRA QB, COBRA Initial Rights, Direct Bill Eligibility, CDH Eligibility, CDH Deduction, CDH Open Enrollment for all our benefits plans within the Navia product offering.
- Demonstrated ability to work independently.
- Above average Excel skills (data manipulation)
- Self-motivated work style
- High attention to detail
- Strong written and verbal communication skills.
- Approach all tasks with a customer service attitude.
Work Environment:
Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role.
Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WAWhy Join Navia?
- Impact: Play a pivotal role in supporting employers and employees nationwide.
- Growth: Advance your skills with a team committed to excellence and innovation.
- Culture: Join a company that values collaboration, innovation, and customer-first solutions.
Perks and Benefits:
- Competitive Salary Range: $45K-$55K Annually
- Generous health benefits
- Company sponsored wellness benefits
- Complimentary Life Insurance and Long-Term Disability Insurance
- Paid time off
- 6 Paid Holidays & 2 Paid Floating Holidays
- Work from home and hybrid schedules available!
Ready to Join Us?
Take the first step toward your new career in creating better lives —apply now!
For any questions or to check on your application, reach out to [email protected].
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.
