Cyncly

Role Description To support our growth ambitions, Cyncly is seeking a Growth Marketing Manager for our Cyncly Websites solution. This role is responsible for driving end‑to‑end growth, from customer acquisition through activation, adoption, and expansion, using data‑driven, integrated marketing programs. The Growth Marketing Manager owns the growth motion for Cyncly Websites while working collaboratively across the wider Cyncly product portfolio to support cross‑sell and integrated demand generation initiatives. This role connects marketing strategy and execution directly to pipeline growth, product adoption, and long‑term customer value. Working closely with digital marketing, events, customer marketing, product marketing, sales, and regional teams, this role plays a key part in building a scalable, repeatable growth engine. As Cyncly continues its transformation, the ideal candidate combines strategic growth thinking with a hands‑on, execution‑oriented mindset, delivering results today while shaping the future growth model. Qualifications - 5+ years of experience in growth marketing, demand generation, or campaign management within the technology industry - Proven experience driving acquisition and demand while supporting adoption and lifecycle growth - Strong hands‑on execution skills combined with strategic planning capability - Experience working with multiple stakeholders in a matrixed, global organization - Comfortable operating in environments undergoing transformation and growth Requirements - Own and evolve the growth marketing strategy for Cyncly Websites across the full customer lifecycle: acquisition, activation, adoption, and expansion - Design integrated growth programs that drive new customer acquisition while accelerating product adoption and cross‑sell across the Cyncly portfolio - Translate business and product objectives into clear growth initiatives, campaigns, and measurable outcomes - Balance short‑term demand delivery with long‑term growth and lifecycle impact - Define and execute multi‑channel demand generation strategies across digital, email, events, and other growth channels - Build and optimize acquisition campaigns that deliver qualified demand and pipeline - Create scalable campaign frameworks, templates, and blueprints to enable repeatable execution across regions and products - Continuously test, learn, and optimize messaging, channels, and targeting - Partner with product marketing, customer marketing, and sales to drive onboarding, adoption, and usage of Cyncly Websites - Collaborate on integrated marketing plans that support cross‑sell across the broader Cyncly product portfolio - Align campaigns and lifecycle programs to customer needs, personas, and stages of maturity - Support regional teams with growth programs that can be localized while remaining globally consistent - Track growth KPIs across acquisition, engagement, adoption, and demand - Analyze campaign and lifecycle performance to identify opportunities for optimization and scale - Use data and insights to continuously refine growth strategies and prioritize investment - Support the evolution of performance measurement and reporting as the growth model matures - Coordinate growth initiatives across digital marketing, events, customer marketing, product marketing, and regional teams - Act as a central growth partner for Cyncly Websites within the wider portfolio marketing ecosystem - Operate effectively in a globally distributed, fast‑paced, cross‑functional environment - Help align marketing execution with broader organizational and transformation goals Benefits - Expected salary range is $80,000 - $125,000 USD, depending on location, experience, and qualifications - This role may also be eligible for additional compensation such as bonuses, commissions, or equity - Comprehensive benefits package Equal Opportunity Employer Statement Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.

Role Description No FoccoERP, tecnologia é mais do que código: é solução, inovação e aprendizado contínuo. Como profissional de Desenvolvimento Pleno você irá atuar no desenvolvimento de novas features, além de contribuir com melhorias e sustentação de sistemas legados. Se você busca um ambiente onde compartilhar ideias e crescer juntos faz parte da rotina, essa vaga é para você! Principais responsabilidades - Desenvolver sistemas e aplicações utilizando as linguagens e padrões estabelecidos pela empresa, garantindo a funcionalidade e a qualidade do código; - Executar a manutenção, evolução e otimização dos sistemas sempre com foco em atender às necessidades dos usuários e as demandas do negócio; - Adaptar-se rapidamente a mudanças de prioridades e novas circunstâncias, mantendo a flexibilidade em ambientes dinâmicos; - Cumprir prazos de entrega de tarefas com excelência, colaborando ativamente com a equipe. Qualifications - Experiência com PL/SQL, incluindo Forms e Reports da Oracle; - Experiência sólida com .NET, .NET Core, C#, ReactJS e Javascript; - Familiaridade com código limpo (clean code) e boas práticas de desenvolvimento. Requirements - Familiaridade com Microsoft Azure, Azure DevOps e GIT; - Vivência no desenvolvimento de sistemas ERP, especialmente em módulos de backoffice (Comercial, Financeiro, Expedição entre outras). Benefits - Plano de Saúde nacional (estendido aos seus dependentes); - Plano Odontológico nacional (estendido aos seus dependentes); - Alelo Tudo (você pode dividir o valor da melhor forma pra você, entre alimentação e refeição!); - Vale transporte ou auxílio home office; - Gympass/Wellhub; - ZenKlub e Plano de Saúde Pet (Guapeco); - Auxílio educação para Graduação, Pós Graduação | MBA | Mestrado | Doutorado, auxílio idiomas, acesso a plataformas de educação corporativa globais (como Linkedin Learning, Cyncly Academy) e ainda disponibilizamos de verba para treinamentos, cursos e workshops que estejam relacionados a sua área de atuação; - Convênio com o GNC Cinemas; - Convênios com farmácias e restaurantes próximos à empresa; - Convênios com instituições de ensino superior e escolas de idioma; - Day Off no mês do seu aniversário como presente; - Seguro de Vida MetLife; - Licença maternidade e paternidade estendida; - Equipamentos de trabalho fornecidos pela empresa; - PLR (Participação nos Lucros e Resultados) anual; - Cyncly Store - compras facilitadas para itens corporativos. Company Description A Cyncly é uma potência global em tecnologia com mais de 2.400 funcionários e mais de 70.000 clientes em mais de 100 países. A Cyncly transforma a forma como produtos e espaços personalizáveis são imaginados, projetados, vendidos, gerenciados e fabricados. Nossas soluções de software de ponta a ponta conectam designers profissionais, varejistas e fabricantes ao maior repositório de conteúdo de produtos do mundo. A Cyncly traz mais de 30 anos de experiência para oferecer mais valor aos nossos clientes por meio de um portfólio expandido de soluções de ponta a ponta. Nossa presença global nos permite fornecer suporte e vendas de classe mundial com um toque local, garantindo a melhor experiência possível para o cliente. A Cyncly está embarcando em uma jornada empolgante enquanto continuamos a expandir por meio de um forte crescimento orgânico e aquisições complementares, apoiadas por empresas de private equity líderes especializadas em tecnologia.

Role Description Reporting to the Manager, Renewals Specialist, NAM, this role focuses on maximizing subscription renewals for SMB customers across North America. It involves cross-functional collaboration and direct customer engagement. Key Responsibilities: - Achieve and exceed monthly / annual renewal targets - Engage customers pre- and post-renewal to secure retention - Identify upsell/cross-sell opportunities for Sales - Maintain accurate CRM records - Collaborate across teams to improve customer satisfaction and share feedback Qualifications - 1+ years in a customer-facing role (e.g., Customer Success, Account Management) - Proven track record in customer retention and satisfaction - Strong interpersonal, listening, and teamwork skills - Fluent in English; available across all North American time zones and able to follow North American calendar for statutory holiday schedule. - CRM experience (e.g., Salesforce, Totango) - Bachelor’s degree and SaaS experience preferred Benefits - National Medical Health Plan - National Dental Assistance - Maternity & Paternity extension leave - Life Insurance - Meal/ Restaurant allowance (Alelo Tudo) - Home office allowance (if applicable) - Education Platforms and training funding - Gympass, Zenklub (Health app) and Guapeco (Pet Plan) - Annual Profit Sharing Program - Education allowance - DayOff as a birthday gift - Agreement with pharmacies, restaurants and theaters

Role Description As a Customer Insights Specialist, you will be responsible for the operational execution of the customer insights strategy. This includes administering Voice of Customer (VoC) and Customer Success (CS) tools, managing survey launches, performing data cleansing, maintaining KPI dashboards, automating score updates, and ensuring a consistent operational reporting cadence. The Specialist ensures a seamless end-user experience for internal teams, manages process documentation and reporting libraries, and supports change management and internal training initiatives. - Oversee daily operations of customer insights activities, including data intake and cleansing, dashboard and report updates, trigger automation, and support for survey campaigns. Provide weekly status updates to the Customer Insights team. - Administer and maintain VoC and CS platforms, including front-end updates, SuccessBLOCs, reporting logic, configuration documentation, and internal user training. Maintain a log of all platform changes. - Ensure consistency and quality in data capture, tagging, segmentation, and mapping of customer journey touchpoints to feedback opportunities, with monthly audits. - Facilitate closed-loop feedback tracking and KPI progress monitoring. Collaborate with CS and Renewals teams to flag at-risk accounts, using defined criteria and documented communication protocols. - Support lifecycle listening initiatives by building new engagement matrices and expanding survey coverage to additional customer journey stages, with quarterly progress reports. - Maintain and update the reference library of insights, case studies, fixes, and playbooks. Drive adoption and internal communication around VoC outcomes through regular updates and training sessions. - Manage the operational execution of initiatives such as the data dictionary project, internal and external reporting frameworks, and CTL workflow tracking, with clear deliverables and timelines. - Develop and deliver regular operational reports, insight briefs, Viva Engage communications, and update templates as needed. - Ensure platform and process scalability as business needs evolve and as new automation or analytics features are implemented, with documented change management plans. - Lead advanced analysis of customer health, journey signals, and VoC metrics. Identify leading and lagging indicators of churn, retention, and expansion, and recommend triggers and playbooks, with documented findings and recommendations. - Collaborate with the Data Architect, Operations, and Customer Success teams to ensure actionable data flows and comprehensive survey coverage. - Serve as subject matter expert for interpreting health trends, VoC drivers, and CX benchmarks, providing guidance and training to internal stakeholders. Qualifications - Hands-on experience in platform administration and operational management of VoC, CX, and/or CS tools. - Proven expertise in survey logic, insights reporting, health score management, data quality assurance, and stakeholder enablement. - Strong collaboration, communication, and documentation skills, with the ability to work across teams and support change management initiatives. - Demonstrated problem-solving and process improvement abilities, with a focus on scalable and efficient operational execution. - Advanced English (C1+). Benefits - National Medical Health Plan (Unimed); - National Dental Assistance (Unimed); - Maternity & Paternity extension leave; - Life Insurance; - Meal/ Restaurant allowance (Alelo Tudo); - Home office allowance (if applicable); - Education Platforms and training funding; - Gympass, Zenklub (Health app) and Guapeco (Pet Plan); - Annual Profit Sharing Program; - Education allowance; - DayOff as a birthday gift; - Agreement with pharmacies, restaurants and theaters. Company Description Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries. Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa. At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

Role Description We’re looking for a hands-on Engineering Manager to lead a high-performing team building our next-generation payments platform. This role is ideal for a seasoned full-stack engineer with recent and strong C#/.Net experience, a deep understanding of the end-to-end payments ecosystem, and a passion for growing teams while remaining technically engaged. You’ll balance technical leadership, team management, and individual mentorship, helping shape the future of our cloud-native payments infrastructure. If you thrive in agile environments and love empowering engineers to do their best work, we’d love to talk. What You’ll Do - Lead and mentor an offshore full-stack engineering team responsible for mission-critical payments systems. - Guide the technical direction of the platform, with hands-on involvement in architecture and code (primarily C#/.NET). - Drive seamless integrations with third-party payment gateways and acquirers, such as Stripe Connect, Adyen, or Worldpay. - Ensure high availability, scalability, and security in modern cloud pipeline architectures (e.g., Azure – must-have, AWS – nice-to-have). - Collaborate closely with product managers, designers, and stakeholders to define technical requirements and deliver new features and enhancements. - Champion agile methodologies, especially Scrum, and drive continuous improvement in engineering processes. - Provide coaching, feedback, and career development for engineers at various levels. - Work closely with peers within R&D to support initiatives. - Take direction from VP R&D – EBS and CTO. Qualifications - Minimum of 5 years’ experience in a professional software development environment working with and leading technical teams. - MS/BS degree in Computer Science, Engineering or equivalent preferred. - Proven and recent experience as a full-stack engineer with strong C#/.NET backend expertise and modern front-end capabilities. - Deep understanding of the end-to-end payments ecosystem, including transaction flows, settlements, compliance, and fraud prevention. - Hands-on experience integrating with external payment processors, acquirers, and platforms like Stripe Connect, Braintree, or Adyen. - Hands-on experience with DevOps practices and tools (e.g., Terraform, Docker, GitHub Actions). - Solid understanding of cloud-native architectures (e.g., microservices, CI/CD, container orchestration). - Track record of technical leadership and mentoring in a fast-paced, agile environment. - Deep understanding of Scrum practices, and ability to work at both the tactical and strategic team level, partnering with the Product Manager of payments to deliver new features and capabilities. - Excellent communication and collaboration skills, with a servant-leader mindset. - Ability to effectively communicate to key stakeholders at all levels within the organization. Bonus Points - Experience with PCI-DSS compliance and other regulatory frameworks. - Experience with Stripe Connect. - Exposure to global acquiring banks, payouts, chargebacks, and KYC/AML processes. Benefits - Supportive and nurturing environment with experts in their fields. - Flexible and autonomous working environment. - Focus on continual growth of employees. - Encouragement of applicants from all backgrounds. Equal Opportunity Employer Statement Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.

Role Description Buscamos um Desenvolvedor Sênior com sólida experiência em C# para atuar no desenvolvimento e evolução de aplicações web e desktop. A posição é focada em execução técnica de alto nível, com autonomia no desenvolvimento e participação ativa em discussões técnicas, contribuindo para a qualidade e evolução contínua dos sistemas. - Desenvolver e manter aplicações utilizando C# e .NET; - Atuar em sistemas web (APIs, serviços) e desktop (WPF, WinForms ou similares); - Trabalhar com banco de dados MongoDB, incluindo modelagem e otimização de consultas; - Implementar funcionalidades com foco em qualidade, desempenho e estabilidade; - Contribuir com melhorias técnicas e participar de discussões de arquitetura; - Realizar revisões de código e apoiar tecnicamente outros desenvolvedores; - Colaborar com a evolução contínua dos processos e boas práticas de desenvolvimento. Qualifications - Experiência sólida com C# e .NET (Framework e/ou .NET moderno); - Experiência com desenvolvimento de aplicações web (APIs REST, ASP.NET); - Experiência com aplicações desktop; - Vivência com MongoDB (modelagem de dados, índices e consultas); - Familiaridade com Git e práticas de CI/CD; - Capacidade de atuar com autonomia em desenvolvimento de soluções; - Capacidade de análise e resolução de problemas; - Boa comunicação e trabalho em equipe. Requirements - Experiência com Microsoft Azure (Functions, Storage, entre outros); - Conhecimento em mensageria (Azure Service Bus, etc.); - Experiência com ferramentas de análise de performance e profiling. Benefits - Plano de Saúde nacional (estendido aos seus dependentes); - Plano Odontológico nacional (estendido aos seus dependentes); - Alelo Tudo (você pode dividir o valor da melhor forma pra você, entre alimentação e refeição!); - Vale transporte ou auxílio home office; - Gympass/Wellhub; - ZenKlub e Plano de Saúde Pet (Guapeco); - Auxílio educação para Graduação, Pós Graduação | MBA | Mestrado | Doutorado, auxílio idiomas, acesso a plataformas de educação corporativa globais (como Linkedin Learning, Cyncly Academy) e ainda disponibilizamos de verba para treinamentos, cursos e workshops que estejam relacionados a sua área de atuação; - Convênio com o GNC Cinemas; - Convênios com farmácias e restaurantes próximos à empresa; - Convênios com instituições de ensino superior e escolas de idioma; - Day Off no mês do seu aniversário como presente; - Seguro de Vida MetLife; - Licença maternidade e paternidade estendida; - Equipamentos de trabalho fornecidos pela empresa; - PLR (Participação nos Lucros e Resultados) anual; - Cyncly Store - compras facilitadas para itens corporativos. Company Description A Cyncly é uma potência global em tecnologia com mais de 2.400 funcionários e mais de 70.000 clientes em mais de 100 países. A Cyncly transforma a forma como produtos e espaços personalizáveis são imaginados, projetados, vendidos, gerenciados e fabricados. Nossas soluções de software de ponta a ponta conectam designers profissionais, varejistas e fabricantes ao maior repositório de conteúdo de produtos do mundo. Hoje, nossos negócios abrangem as indústrias de Cozinha e Banheiro, Móveis, Janelas, Vidros e Portas, e Pisos, com operação na América do Norte e do Sul, Europa, Ásia-Pacífico e África. A Cyncly traz mais de 30 anos de experiência para oferecer mais valor aos nossos clientes por meio de um portfólio expandido de soluções de ponta a ponta. Nossa presença global nos permite fornecer suporte e vendas de classe mundial com um toque local, garantindo a melhor experiência possível para o cliente. A Cyncly está embarcando em uma jornada empolgante enquanto continuamos a expandir por meio de um forte crescimento orgânico e aquisições complementares, apoiadas por empresas de private equity líderes especializadas em tecnologia.

Role Description Buscamos um Desenvolvedor de Banco de Dados SQL Pleno/Sênior para atuar no desenvolvimento, otimização e manutenção de soluções em SQL Server, com foco em T-SQL. No dia a dia, você será responsável por: - Desenvolver, otimizar e dar manutenção em procedimentos, views, triggers e funções em SQL Server; - Modelar e estruturar bancos de dados garantindo integridade, performance e escalabilidade; - Criar consultas complexas e relatórios de apoio para diferentes áreas de negócio; - Sugerir melhorias em queries, índices e estrutura de dados visando performance e boas práticas; - Colaborar com equipes de backend, frontend e outros times para garantir soluções consistentes; - Apoiar iniciativas de integração de dados entre sistemas; - Garantir segurança e boas práticas no acesso e manipulação de dados. Qualifications - Experiência sólida em desenvolvimento SQL, com foco em T-SQL/SQL Server; - Forte conhecimento em modelagem de dados relacional e normalização; - Experiência em análise e otimização de queries complexas e performance tuning; - Experiência com grandes volumes de dados e ambientes corporativos; - Experiência com SQL Server 2019 e 2022; - Vivência com versionamento de scripts e controle de mudanças em banco de dados (GIT desejável); - Capacidade de trabalhar em equipe e colaborar com perfis multidisciplinares; - Inglês intermediário/avançado (você trabalhará com um time global e multicultural). Benefits - Plano de Saúde nacional (estendido aos seus dependentes); - Plano Odontológico nacional (estendido aos seus dependentes); - Alelo Tudo (você pode dividir o valor da melhor forma pra você, entre alimentação e refeição!); - Vale transporte ou auxílio home office; - Gympass/Wellhub; - ZenKlub e Plano de Saúde Pet (Guapeco); - Auxílio educação para Graduação, Pós Graduação | MBA | Mestrado | Doutorado, auxílio idiomas, acesso a plataformas de educação corporativa globais (como Linkedin Learning, Cyncly Academy) e ainda disponibilizamos de verba para treinamentos, cursos e workshops que estejam relacionados a sua área de atuação; - Convênio com o GNC Cinemas; - Convênios com farmácias e restaurantes próximos à empresa; - Convênios com instituições de ensino superior e escolas de idioma; - Day Off no mês do seu aniversário como presente; - Seguro de Vida MetLife; - Licença maternidade e paternidade estendida; - Equipamentos de trabalho fornecidos pela empresa; - PLR (Participação nos Lucros e Resultados) anual; - Cyncly Store - compras facilitadas para itens corporativos. Company Description A Cyncly é uma potência global em tecnologia com mais de 2.400 funcionários e mais de 70.000 clientes em mais de 100 países. A Cyncly transforma a forma como produtos e espaços personalizáveis são imaginados, projetados, vendidos, gerenciados e fabricados. Nossas soluções de software de ponta a ponta conectam designers profissionais, varejistas e fabricantes ao maior repositório de conteúdo de produtos do mundo. A Cyncly traz mais de 30 anos de experiência para oferecer mais valor aos nossos clientes por meio de um portfólio expandido de soluções de ponta a ponta. Nossa presença global nos permite fornecer suporte e vendas de classe mundial com um toque local, garantindo a melhor experiência possível para o cliente. A Cyncly está embarcando em uma jornada empolgante enquanto continuamos a expandir por meio de um forte crescimento orgânico e aquisições complementares, apoiadas por empresas de private equity líderes especializadas em tecnologia.

Role Description Estamos à procura de um Desenvolvedor Frontend Junior/Pleno para integrar nosso time global, com foco em React e TypeScript. Nessa posição, você será responsável por desenvolver e manter aplicações web e bibliotecas de componentes reutilizáveis, além de contribuir com melhorias de usabilidade e performance em interfaces existentes. Você também terá papel ativo na identificação e resolução de bugs, garantindo qualidade e consistência do código. O dia a dia envolve colaboração próxima com times multidisciplinares, incluindo Backend, QA e Banco de Dados, em um ambiente global e multicultural. Por isso, inglês intermediário ou avançado é essencial. Qualifications - Experiência em desenvolvimento Frontend com foco em interfaces responsivas - Experiência com desenvolvimento de aplicações em React - Experiência com desenvolvimento em JavaScript moderno (Typescript desejável) - Experiência com bibliotecas de componentes UI - Conhecimentos em CSS (pré-processadores, layout responsivo, boas práticas) - Experiência com controle de versão usando GIT - Capacidade de trabalhar em equipe e colaborar com perfis multidisciplinares - Inglês intermediário/avançado Requirements - Desenvolver e dar manutenção em aplicações web utilizando React e TypeScript - Desenvolver e dar manutenção em bibliotecas de componentes reutilizáveis - Sugerir melhorias de usabilidade e performance para interfaces existentes - Garantir a qualidade e consistência do código - Identificação e resolução de bugs/problemas técnicos - Colaboração entre equipes multidisciplinares (Backend, Frontend, Banco de Dados, QA) e outros times para garantir soluções consistentes Benefits - Plano de Saúde nacional (estendido aos seus dependentes) - Plano Odontológico nacional (estendido aos seus dependentes) - Alelo Tudo (você pode dividir o valor da melhor forma pra você, entre alimentação e refeição) - Vale transporte ou auxílio home office - Gympass/Wellhub - ZenKlub e Plano de Saúde Pet (Guapeco) - Auxílio educação para Graduação, Pós Graduação | MBA | Mestrado | Doutorado, auxílio idiomas, acesso a plataformas de educação corporativa globais (como Linkedin Learning, Cyncly Academy) e ainda disponibilizamos de verba para treinamentos, cursos e workshops que estejam relacionados a sua área de atuação - Convênio com o GNC Cinemas - Convênios com farmácias e restaurantes próximos à empresa - Convênios com instituições de ensino superior e escolas de idioma - Day Off no mês do seu aniversário como presente - Seguro de Vida MetLife - Licença maternidade e paternidade estendida - Equipamentos de trabalho fornecidos pela empresa - PLR (Participação nos Lucros e Resultados) anual - Cyncly Store - compras facilitadas para itens corporativos

Job Title: Associate Solution Engineer Location: Remote Contract: Full-Time Permanent About Us Cyncly is a global technology powerhouse with 2,500+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology. About the role As an Associate Solutions Engineer at Cyncly, you will play a pivotal role in driving the success of the go to market strategy by collaborating closely with our Sales, Product, and Professional Services teams to understand client requirements, showcase the capabilities of our products, and ensure successful implementations. This role combines technical expertise with strong communication skills to deliver a seamless experience for our clients. Associate Solutions Engineers work in concert with the Sales team and prospect to understand customer outcomes and bring those to life through the sales process by participating in the Discovery process, demonstration of the technology and additional solutioning and/or support that is required thereafter. Main Responsibilities: - Engage with sales and prospect in initial Discovery conversations to understand the prospect’s business needs and technical requirements. - Collaborate with the sales team to provide technical guidance during the pre-sales process including, but not limited to, recommendations on software, add on opportunities and positioning of the solution. - Develop tailored adoption plans for potential customers aligned with Product roadmaps, Professional Services and Customer Success teams. - Deliver engaging and informative demonstrations to stakeholders and senior leadership in the target audience. - Become a trusted advisor to prospect’s decision makers throughout the engagement. - Articulate the value proposition of our SaaS solutions, addressing technical queries and concerns. - Strategically position how customers will evaluate success criteria and obtain ROI through the use of the Cyncly software. - Articulate the value proposition of our SaaS solutions, addressing technical queries and concerns. - Collaborate closely with Sales team members in pipeline management for prospects. - Help ensure vertical sales budget is met quarter-on-quarter. - Work closely with Sales to craft compelling proposal responses to RFP/RFI. - Create and maintain pre-sales documentation, demos and environments for different use cases. - Engage and collaborate with cross functional teams to provide product feedback and roadmap opportunities upon request. - As needed, provide support and guidance during onboarding to ensure customers derive value from Cyncly products and solutions. - Collaborate with Professional Services and Customer Success teams to design and execute customized adoption plans based on customer needs. Preferred Qualifications - 1-2 years of experience in a role such as entry level Professional Services Consultant, Customer Success, Sales Associate, or Customer Support role. - Prior experience in the support of SaaS software solutions for customers of varying sizes and industries. - Kitchen, bathroom and/or furniture retail knowledge is highly advantageous. Essential Qualifications - Service-oriented mindset with the ability to meet tight deadlines and to perform both individually and as part of a dynamic, global team. - Influential communicator with excellent interpersonal skills that can seamlessly transition between many different stakeholders, leaders and cross functional business partners. - Proactive problem solver who is motivated to find a path to success for every customer, every time by anticipating and overcoming prospect and customer objections. - Strong attention to detail and the capacity to absorb technical information and communicate it to varied audiences. - Ability to travel for onsite consulting engagements as needed. - Partners with manager and senior team members to identify solutions for complex customer needs. - Seeks approval and guidance from leadership as needed in development of solutions and customer presentations. Working for us At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect. Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth. We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together. If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us. In accordance with applicable pay transparency laws, we are committed to providing clear and equitable compensation information. For this remote position, the expected salary range is $45,000-$49,000 USD, depending on location, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, or equity, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, New York, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws. Equal Opportunity Employer Statement: Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.

Job Title: Account Manager Location: Remote Contract: Full-Time Permanent About Us Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology. Main Responsibilities: - Manage a high-volume book of clients while establishing and maintaining strong relationships throughout the client’s partnership with the company - Manage new client kick-off meetings which includes understanding client goals, aligning on strategy, determining metrics for measuring success, and building a collaborative relationship with clients - Organize and facilitate quarterly client business reviews to review the client's performance and provide strategic recommendations for areas of opportunity - Proactively find trends across client accounts to identify opportunities, address problems, and avoid recurring issues - Achieve customer retention, upsell, and cross-sell quotas - Make outbound phone calls and conduct webinars with current clients while maintaining an up-to-date CRM for tracking - Work cross-functional to ensure the success of your client's online campaigns and overall performance. Required Skills and Experience: - 2+ years in account management or client-facing role required - 1+ years of experience in SEM (Search Engine Marketing) / PPC (Pay Per Click) advertising strategies and experience in measuring the success of such campaigns required - 1+ years of experience in digital marketing sales is a plus - A “go-getter” – results-oriented and puts in extra effort to exceed expectations - An outgoing, friendly, and enthusiastic individual who can positively develop client relationships whilst also managing client expectations - You have excellent communication and personal organization skills, self-motivation, and can work under pressure - Ability to work effectively independently and collaboratively - Goal-driven, self-motivated, team player with a passion for learning Working for us At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect. Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth. We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together. If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us. In accordance with applicable pay transparency laws, we are committed to providing clear and equitable compensation information. For this remote position, the expected salary range is $65,000 - $75,000 USD, depending on location, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, New York, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws. Equal Opportunity Employer Statement: Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.