• Install, repair, maintain, and upgrade ATMs and related self-service devices to meet customer and business requirements. • Diagnose and troubleshoot hardware and system issues using established procedures and customer-provided information. • Manage customer incidents from initial assignment through resolution, ensuring compliance with defined SLAs. • Maintain accurate electronic service records, call notes, equipment activity reports, and inventory transactions through approved mobile applications. • Build and maintain positive customer relationships by providing timely updates, resolving concerns, and escalating issues when necessary. • Perform multi-vendor maintenance, equipment modifications, certifications, and business-required technical training. • Travel extensively within South Africa to support service calls, installations, preventive maintenance, and emergency repairs. • Participate in on-call rotations, weekend shifts, public holiday support, and standby schedules as required by business needs.

• Gather and analyze business requirements for EDI integration projects • Design and implement EDI data mappings • Troubleshoot and resolve EDI transmission errors • Coordinate with internal teams and external partners • Provide ongoing support for EDI integrations • Monitor and optimize EDI processes

• Lead client onboarding and implementation from kickoff through successful launch. • Develop strong relationships with client stakeholders and become their primary point of contact. • Guide clients in using the Swift Scheduling Copilot and ensuring excellent adoption. • Conduct regular check-ins to measure adoption, gather feedback, and identify opportunities for improvement. • Coordinate with Product and Engineering to resolve issues and communicate client priorities. • Proactively identify risks to adoption and develop action plans before they become problems. • Ensure clients achieve measurable operational improvements and an outstanding user experience. • Monitoring message volume (between Swift users) for problems and responding promptly to both Product/Technology and users. • Being onsite at client facilities (hospitals) for implementation periods and periodically for in-person meetings. • Design and continuously improve our onboarding methodology. • Create implementation playbooks, templates, and client-facing resources. • Develop repeatable processes that scale as our client base grows. • Define and track client health metrics and operational KPIs. • Build dashboards and reporting that help us understand client success. • Document standard operating procedures and internal best practices. • Identify opportunities to automate repetitive work using AI and software tools. • Recommend improvements to internal workflows that increase consistency and efficiency. • Identify recurring client challenges and recommend scalable solutions. • Synthesize client feedback into actionable product insights. • Partner closely with Product and Engineering to improve usability and workflows. • Help define what “great client experience” looks like and continuously raise the bar.

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; • Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; • Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; • Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; • Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; • Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video воркфлоус) to standardize the implementation process; • Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.