Role Description
Responsiv is hiring a
Strategic Implementation Lead
to own the customer journey from pre-sale solution design through implementation, adoption, and value realization. This is a senior individual contributor role for someone who can blend:
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Implementation
— configuring and launching the product successfully
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Customer Success
— driving adoption, value realization, and referenceability
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Solutions
— translating customer problems into credible Responsiv workflows and responding to RFPs
The ideal candidate is a former consultant, regulatory change practitioner, compliance transformation operator, or legal/compliance technology implementation lead who understands how regulated organizations actually change processes — not just how software is deployed.
This person will work directly with customers, prospects, Sales, Product, Design, and Engineering to make Responsiv successful in complex regulated environments.
Responsibilities
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Own Strategic Customer Implementations:
Lead customer kickoff, implementation planning, workflow design, configuration, launch, and adoption.
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Help customers define success criteria, prioritize use cases, align stakeholders, and create the operating cadence needed to make Responsiv successful.
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Ensure customers use Responsiv in meaningful regulatory, legal, compliance, and risk workflows.
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Build the process around the product, including governance, cadence, roles, approvals, escalation paths, and operating routines.
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Build the Customer's Regulatory Foundation:
Understand the customer’s business model, products, services, jurisdictions, regulators, licenses, permissions, policies, controls, procedures, and existing compliance processes.
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Ensure regulatory alerts are properly scoped and relevant.
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Ensure their gap analysis is actionable and defensible.
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Refine the Customer's Obligation Register:
Guide the final refinement of obligations to support useful monitoring, alerting, impact assessment, gap analysis, and downstream policy or control updates.
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Be the Connective Tissue between Customers and Product:
Provide customer insights based on how customers actually use the product, where they get stuck, and what capabilities would make implementations more repeatable and valuable.
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Operate well in a fast-paced environment.
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Build competence in our industry and product.
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Own the SLAs to respond quickly to prospect and customer questions, as well as internal colleagues.
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Adapt, shift, and change quickly as the environment changes.
Qualifications
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5+ years of experience in consulting, regulatory change, or an actionable legal or compliance role at a regulated organization.
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Experience working with financial institutions, regulated enterprises, or complex compliance organizations.
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Ability to read and understand regulatory materials and connect regulatory requirements to a customer’s business, products, licenses, policies, controls, and procedures.
Core Values
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Advocate like you're right. Listen like you're wrong.
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Practice extreme ownership: With ownership comes accountability. Deliver on your commitments and take individual responsibility for the team’s successes and failures.
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Measure success: Having clarity on what success looks like is critical to its achievement. Make sure the measurements are meaningful.
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Make an impact: Iterate quickly. Speed over perfection. Results over activity.
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Do more with less: We value efficiency and resourcefulness. Quality is not dictated by the quantity of resources, but how effectively they are used.
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Celebrate the wins. Acknowledge the losses: Both are important signals to help us steer the ship.
