Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Implementation Overview • In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customer • Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. • Are you motivated to be a part of driving a world beyond cash? • Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement? • Are you able to cope with a fast changing and ambiguous environment? Role • Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution. • Assess and document customer needs and according implementation impacts on customers' and MasterCard's core and non-core processing systems and platforms. • Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology. • Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities • Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel. • Provide internal and customer training. All About You • Relevant experience in "Information Technology" system knowledge, with strong understanding of network technology, applications, and project management. • Strong payment transaction processing and industry business principles knowledge. • Strong understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles. • Ability to interact well with the customer, Sr. and Executive management • Strong verbal and written communication skills with ability to leverage these skills in a teaching environment • Strong project management skills • Ability to drive change in a technical work environment • Ability to lead matrix organizations and cross functional teams • Self-Starter with ability to work independently • Trilingual in English, portuguese and Spanish are required Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Implementation Purpose of the Team• The Customer Implementation Services team provides customer processing implementation support for MasterCard's new and core products and services in the form of processing and technical consultancy/advisory and project management services for existing and new customers. • We work in partnership with the account team representatives and market delivery managers / Technical account managers and product delivery in the regional offices and are focused on providing superior technical and product support to customers during their processing implementations. Job Description -• Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project end-to-end execution. • Assess and document customer needs and according implementation impacts on customers' and MasterCard's core and non-core processing systems and platforms.• Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. • Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?• Are you able to cope with a fast changing and ambiguous environment? Role - • Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.• Assures processing interfaces with MasterCard's electronic payment processing systems are compliant with MasterCard's global product rules and specifications.• Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel.• Execute standard and non-standard customer testing processes, focus on technical processing customer interfaces. All About You • Education: Bachelor's degree in Information Technology, Computer Science, Programming, Systems Engineer, Computing Systems Engineer, Telecommunications Engineer or similar • Ability to interact well with customers• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment• Project management skills.• Experience with card management systems • Relevant experience in "Information Technology" system knowledge, with understanding of network technology, applications, and project management. o Design thinking o Ability to design HTML using CSS o SQL basic - intermediate knowledge o Experience using and querying databases o API Knowledge for Java and open languages o Development systems methodologies knowledge• Card payment, Authorization, Clearing and Settlement processes knowledge • Know the basics of 4 party model• Familiar with currency conversion concepts• Spanish and English spoken• Occasional domestic and international travel Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description As a seasonal Workforce Specialist, you will play a critical role in ensuring smooth call center operations by monitoring real-time call traffic and workforce activity. You’ll be responsible for reallocating resources as needed, coordinating communications, and analyzing operational impacts. You will also keep Operations informed of any disruptions or performance shifts. Day to day, you'll: - Manage real-time contact volume across service sites and teams to meet business and customer performance goals. - Maintain workforce systems, routing configurations, access requests, and seasonal setup activities. - Partner across teams to resolve operational issues and support execution. - Lead communications and change management for program updates and operational impacts. - Maintain SOPs, job aids, and escalation documentation. - Monitor performance trends and identify service and efficiency improvements. - Support seasonal readiness planning and workforce initiatives. - Manage cross-functional projects from planning through implementation. - Execute predefined escalation processes during service disruptions. - Serve as a point of contact for operational incidents, outages, and unexpected events. - Provide after-hours support as needed. - Document daily activities, decisions, and operational outcomes. - Support onboarding and offboarding activities to ensure agent readiness and tool access. - Foster a culture of operational excellence, quality, and accountability. - Collaborate effectively with leaders, frontline teams, vendors, and cross-functional partners. - Perform other duties as assigned. Qualifications - Associate’s degree in a related field or the equivalent through a combination of education and related work experience. - Experience in workforce management, operations, project management, or process improvement. - Strong analytical skills, including workforce data analysis, forecasting, and performance monitoring. - Proficiency with Power BI, Excel, and operational reporting tools. - Experience creating documentation, communications, job aids, and support materials. - Strong stakeholder management skills with the ability to collaborate across teams, systems, and vendors. - Ability to work effectively in fast-paced, evolving environments and navigate ambiguity. - Excellent written, verbal, and interpersonal communication skills. - Effective time management and organizational skills, with the ability to manage multiple priorities. - Ability to work independently with minimal supervision. - Minimum of 1 year of related professional experience. Requirements - Experience with Aspect, IEX, Blue Pumpkin, or other workforce management systems. - Knowledge of contact center tools and systems to include PC, networks, or technical infrastructure environments. - 3 years related work experience. Benefits - Competitive pay. - Comprehensive benefits. - Support for life both in and outside of work. - Participation in one or more incentive compensation or short-term incentive plans. - Medical and prescription drug coverage. - Participation in the H&R Block Retirement Savings Plan (401(k) Plan). - Employee Assistance Program. - (Virtual) fitness center programs. - Associate discount program. - Business Travel Accident Insurance. - Associate Tax Prep benefit. Company Description At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. Pay Range: $16.06 - $24.09/Hr.

Role Description Are you an energy expert excited about the future of energy? Are you ready to help strengthen U.S. energy security, modernize the grid, and accelerate the technologies that will power the next generation of American industry? Join ICF and help support federal energy leaders, national laboratories, and public-sector partners as they plan, evaluate, and implement the energy systems of the future. We are building a multidisciplinary team of energy professionals with backgrounds spanning: - Engineering - Economics - Policy - Power systems - Commercialization - Energy markets - Infrastructure - Data analytics - Industrial innovation If you bring expertise in one or more of these areas and are passionate about shaping the future of U.S. energy, we encourage you to apply. We welcome professionals with approximately 5–11 years of relevant technical, analytical, and consulting experience. Remote candidates within the United States are encouraged to apply. Preference may be given to candidates located near client facilities or with the ability to travel occasionally to support client engagement. Examples of Potential Work - Strategy / Policy / Markets - Analyze trends shaping U.S. energy security, industrial competitiveness, and grid modernization - Support the design and evaluation of federal energy programs, portfolios, and performance metrics - Conduct economic, regulatory, and policy analysis to inform investment and strategic decisions - Contribute to technology commercialization and technology-to-market strategies - Grid / Infrastructure / Power - Support transmission, distribution, grid resilience, and power sector infrastructure studies - Evaluate large-load, data center, and industrial electricity demand - Assess grid systems, energy infrastructure, and emerging energy technologies - Industrial / Supply Chain - Assess supply chains, critical minerals, manufacturing systems, water resources, and industrial infrastructure - Evaluate industrial competitiveness and infrastructure needs supporting the evolving energy economy - Modeling / Analytics - Perform market, economic, financial, and scenario analysis - Develop analytic tools, dashboards, and decision-support platforms - Conduct modeling, sensitivity, and uncertainty analysis using quantitative methods - Translate technical and analytical findings into clear and actionable insights Qualifications - Bachelor’s degree in engineering, economics, public policy, energy systems, finance, data science, or related field - 5+ years of relevant experience in one or more energy-related fields such as power systems, grid modernization, infrastructure, energy markets, industrial systems, emerging technologies, commercialization, energy economics, policy, or related domains - Experience applying analytical, technical, economic, modeling, or data-driven approaches to energy-related challenges - Experience supporting DOE, federal agencies, national laboratories, utilities, or related energy-sector organizations preferred Preferred Experience - Advanced degree (M.S., MPP, MBA, Ph.D.) - 8+ years of relevant professional energy experience including critical minerals/supply chain analysis, energy emerging technologies/water, grid modernization/resilience, energy security, transmission/distribution, infrastructure, and/or data centers - Experience working on federal R&D, energy infrastructure, or industrial innovation programs - Familiarity with energy market structures, regulatory frameworks, or grid systems - Experience with economic modeling, techno-economic analysis, or decision-support tools Pay Range The pay range for this position based on full-time employment is: $67,063.00 - $114,008.00