Amy Cell Talent

• Partner with clients to gather, understand, and document deployment and implementation requirements, ensuring successful project outcomes. • Develop and manage implementation plans, timelines, and project schedules while maintaining clear communication with clients throughout the process. • Configure, test, troubleshoot, and validate software solutions to support successful deployments and system functionality. • Deliver client training and ongoing support to promote effective adoption and use of the software platform. • Perform User Acceptance Testing (UAT) and Quality Assurance (QA) reviews on implementation deliverables to ensure accuracy and consistency. • Create and maintain implementation documentation, processes, and best practices to support standardized delivery for future clients. • Continuously evaluate implementation workflows and identify opportunities to improve efficiency, scalability, and the client experience. • Collaborate cross-functionally with implementation, support, and development teams to identify and resolve deployment-related issues. • Provide feedback to the software development team regarding product functionality, usability, and enhancement opportunities based on client and implementation experience. • Stay informed on emerging technologies, SaaS implementation best practices, and higher education industry trends to support ongoing innovation and client success.

• Own the full billing and collections cycle: reviewing and approving time, client invoicing, payment posting, monitoring outstanding balances, and speaking to customers to collect payment. • Manage the full expense and accounts payable cycle: onboarding vendors, accounting for spend and scheduling payments. • Support the maintenance of GAAP‑compliant books. • Serve as a financial problem-solver for experts, clients, and internal team members, helping resolve billing, contract, payment, and process-related questions with clarity and good judgment. • Take a thoughtful but persistent approach to collections, helping improve cash flow while protecting important client relationships. • Supporting ad-hoc requests by experts and clients, such as amending contracts with clients. • Partner with the CFO and leadership team to improve financial systems, workflows, and reporting, replacing manual processes with scalable, accurate, and efficient solutions.

• Drive technical execution on complex enterprise engagements. • Identify and resolve technical blockers across all phases of migration. • Reverse-engineer existing configurations, workflows, automations, and integrations. • Build custom tooling, scripts, and integrations where vendor-supported solutions fall short. • Write and maintain scripts in Python, PowerShell, Bash, or comparable languages. • Validate data integrity and migration accuracy using SQL. • Own technical solutions and execution on Atlassian engagements. • Translate technical decisions, risks, and tradeoffs into actionable guidance for stakeholders.

• Lead end-to-end Atlassian Cloud migration engagements for enterprise customers, from assessment and planning through execution and stabilization. • Design migration strategies for Jira and Confluence using tools such as Jira Cloud Migration Assistant (JCMA) and Confluence Cloud Migration Assistant (CCMA). • Assess complex Atlassian environments, including Jira Software, Jira Service Management, Confluence, Bitbucket, and Marketplace apps and custom configurations, workflows, permissions, automations, and integrations. • Analyze and rationalize apps, customizations, and integrations as part of cloud readiness. • Leverage strong SQL and data analysis skills to validate data integrity, migration outcomes, and reporting accuracy. • Assess and redesign integrations to cloud-native patterns using REST APIs, webhooks, and automation. • Communicate migration risks, tradeoffs, and progress clearly to both technical teams and executive stakeholders.

• Partner with Sales to qualify opportunities, understand customer challenges, and shape solution strategies aligned to business outcomes. • Lead discovery sessions focused on workflows, operating models, and tooling across IT, engineering, and business teams. • Design and deliver tailored demonstrations and solution narratives across Atlassian platforms (Jira, Confluence, Jira Service Management, etc.). • Translate customer needs into scalable solution architectures spanning Agile delivery, ITSM, and enterprise work management. • Articulate the value of modern ways of working: connecting portfolio management, DevOps, and service management into a cohesive story. • Provide technical validation and guidance throughout the sales cycle, ensuring solutions are feasible, scalable, and aligned to best practices. • Collaborate closely with delivery teams to ensure continuity from presales to implementation. • Contribute to RFP/RFI responses with clear, structured solution approaches and supporting technical detail. • Stay current on Atlassian capabilities, marketplace ecosystem, and evolving trends in work management and service delivery.

• Lead all aspects of the retail sales function, including national and regional accounts, distributor relationships, and direct retail customers. • Develop and execute a comprehensive retail growth strategy, aligned with company goals and brand priorities. • Manage existing retail relationships with major retailers, ensuring consistent communication, high service levels, and alignment with promotional calendars. • Prospect and secure new retail partnerships across grocery, club, and specialty channels. • Oversee pricing, promotions, and contract negotiation in collaboration with leadership. • Work cross-functionally with operations, marketing, R&D, and logistics to ensure successful product launches and ongoing execution. • Lead, mentor, and develop retail sales staff; oversee the daily activities of the merchandiser and future team members. • Prepare and present sales reports, forecasts, and performance metrics to senior leadership. • Monitor and analyze market trends, seasonal trends, customer feedback, and consumer purchasing data to influence key business decisions, including SKU rationalization. • Represent the company at customer meetings, trade shows, and industry events.