Storyblok

• Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria • Translate complex requirements into clear, structured Statements of Work (SOWs) that set the right expectations and protect both the customer and Storyblok • Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success • Ensure every engagement is set up for success before a single line of code is written • Own the relationship with Storyblok's implementation and agency partners throughout the delivery lifecycle • Work closely with partners to ensure they have the context, resources, and direction needed to deliver to scope and standard • Act as the escalation point for delivery issues, managing risk and resolving blockers without losing momentum • Hold partners accountable to quality, timelines, and customer outcomes — without micromanaging the detail • Build and maintain trusted relationships with senior client stakeholders up to C-suite level • Act as the primary Professional Services point of accountability for the client — the person they call when it matters • Communicate clearly across technical and non-technical audiences, translating complexity into clarity • Represent Storyblok as a trusted advisor in both client and partner settings • Partner with Account Management and Customer Success to identify expansion opportunities emerging from active engagements • Support pre-sales activity including scoping workshops, commercial proposals, and client presentations • Contribute to the development and continuous improvement of Storyblok's PS methodology, SOW templates, and partner engagement frameworks • Work closely with Product and Solutions teams to share implementation insights and inform platform development • Collaborate with CS to ensure a smooth handover from implementation to ongoing adoption and account health • Feed partner and customer feedback into Storyblok's go-to-market and product roadmap conversations

• Own a portfolio of customers — build relationships, understand their needs, and drive account growth. • Deliver timely, professional responses to customer inquiries that set the standard for quality. • Help customers navigate platform usage and troubleshoot minor technical issues, with support from our technical team. • Surface customer feedback to the right teams to help shape product improvements. • Support the Customer Success Team with key administrative and operational work, including customer records and reporting. • Lead and contribute to Customer Success projects that improve processes, tactics, and engagement.

• Develop and implement strategic sales plans to achieve and exceed revenue targets for the UK&I market • Lead, mentor, and scale a team of Account Executives. • Shape and refine Storyblok's sales concept for the UK&I target market • Oversee sales activities in existing and new markets within UK&I • Guide the team in forecasting and negotiating complex deals • Analyze market trends, identify new business opportunities, and develop action plans to capitalize on them • Build and maintain strong relationships with key clients and partners • Collaborate with other departments (e.g., marketing, product development) to ensure alignment of sales strategies with overall company objectives • Monitor and report on sales performance, providing regular updates to senior management • Continuously optimize sales processes and methodologies to improve efficiency and effectiveness • Stay informed about industry trends, competitor activities, and market dynamics • Develop accurate sales forecasts and projections for the UK&I region • Participate in cross-functional initiatives (eg. Marketing, Partners, DACH, AMER and Global BDR, EMEA and Global AE) to align sales strategies with overall business goals • Analyze sales data to identify trends, opportunities, and areas for improvement • Prepare and present regular sales reports and insights to senior management

• Produce animated product demos, feature explainers, and launch videos that make complex product capabilities feel intuitive and compelling. • Design motion graphics and UI animations that bring Storyblok’s workflows, features, and value propositions to life - clearly and on-brand • Partner with Product Marketing, Design, and Product teams to transform new feature launches and strategic initiatives into compelling visual stories. • Lead and evolve Storyblok's video design system, including motion principles, templates, intros, outros, lower thirds, thumbnails, and reusable assets used across product videos, webinars, customer stories, events, and social media. • Produce and edit video content for a variety of formats and channels, ensuring consistency with Storyblok's visual identity and brand standards. • Work with internal teams and external vendors to plan and produce high-quality video across campaigns, webinars, events, and launches.

• Own Salesforce architecture, execution, governance, data quality, integrations, and release discipline across our GTM workflows. • Own Salesforce platform architecture across GTM workflows, objects, fields, permissions, automations, integrations, and release control. • Translate RevOps, Marketing Operations, Sales, Customer Success, Finance, and Data requirements into clean system design and controlled execution. • Maintain governance for new fields, objects, flows, validation rules, permission sets, integrations, reporting dependencies, and documentation. • Own system design for leads, contacts, accounts, opportunities, activities, campaigns, lifecycle stages, routing, renewals, expansions, and customer handoffs. • Support lead-to-cash workflows with clear ownership, required fields, source logic, stage rules, assignment logic, and adoption checks. • Monitor CRM completeness, data freshness, duplicates, routing failures, and workflow friction that creates manual workarounds. • Partner with Marketing Operations on Pardot or Account Engagement, campaign data, lifecycle stages, scoring inputs, consent, routing, attribution support, and funnel reporting. • Maintain the Salesforce-side architecture for marketing-to-sales handoffs, campaign member data, source fields, conversion logic, and reporting quality. • Lead the requirements, scorecard, architecture review, vendor comparison, data governance review, and implementation readiness plan for future customer data and marketing cloud decisions. • Evaluate Salesforce Data 360, Salesforce Marketing Cloud Advanced, Adobe Marketing Cloud, Oracle Responsys, and related CDP needs against GTM use cases, data model, activation, consent, reporting, integration, cost, and operating complexity. • If a platform is selected, lead implementation planning and execution with clear phases, owners, risks, testing, migration, enablement, and adoption metrics. • Own Salesforce-side integration quality for DealHub CPQ, including quote data, approval sync, product lines, opportunity fields, order handoffs, and reporting impact. • Run release management with intake, solution design, testing, regression checks, deployment, communication, documentation, and adoption tracking. • Partner with Data on source-to-report logic so Salesforce, warehouse, Finance, and leadership reporting stay aligned.

• Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling. • Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs. • Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths. • Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests. • Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions. • Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting. • Engage Legal on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes. • Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence. • Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk. • Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness. • Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions. • Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues. • Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records. • Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements. • Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation, and measurable cycle-time reduction.

• Own the global partner strategy and execution plan to drive pipeline and revenue growth across all regions (AMER, EMEA, APAC) • Define and evolve the global partner program, including tiering, incentives, and enablement frameworks that scale across markets • Identify and prioritize strategic partners (solution providers, digital agencies, and system integrators) aligned with Storyblok's target account approach globally • Represent the global partner business in executive leadership discussions, influencing investment, enablement, and program direction • Align regional partner teams and strategies to ensure a consistent, cohesive global partner motion • Achieve and exceed partner-sourced and partner-influenced pipeline and revenue targets globally • Develop joint business plans with top global partners, including shared revenue goals, marketing activities, and solution development • Partner with regional and global sales leaders to ensure partner engagement in all key opportunities and accounts • Identify whitespace opportunities across geographies and develop strategies to expand partner-led growth • Recruit new high-value partners globally that can deliver against our enterprise and mid-market growth objectives across all markets • Enable partners on Storyblok's value proposition, product capabilities, and sales motions to drive adoption and advocacy at scale • Ensure partners have access to the right tools, resources, and incentives to succeed — globally and locally • Build and maintain a global partner enablement curriculum in collaboration with Marketing and Product • Lead, coach, and develop a globally distributed team of Partner Managers and regional Partner leads, setting clear goals and driving high performance • Provide ongoing mentoring and career development to build a high-performing, engaged team across time zones • Partner with leadership to define future headcount plans and strategically scale the global partner team in line with business growth • Foster a collaborative, inclusive, and results-driven culture across all regions • Build executive-level relationships with partner leadership teams globally to drive commitment and joint growth • Serve as the primary point of escalation for partner-related matters across all regions • Champion partner success stories and advocate for partners internally • Represent Storyblok at global partner events, industry conferences, and key customer engagements

• Maintain accurate vendor master data and manage the full vendor onboarding process • Handle vendor requests, portals, and communications in a timely and professional manner • Oversee end-to-end accounts payable operations, including invoice processing and procure-to-pay workflows • Prepare and process payment proposals, ensuring accuracy and timely execution • Manage foreign currency payments and apply foreign currency valuation principles • Perform regular bank reconciliations and investigate discrepancies proactively • Maintain a strong focus on VAT compliance across European and UK entities • Support and manage Yokoy and Zip credit card processes • Actively participate in and lead data-heavy, technology-focused accounting initiatives • Document processes and help train team members on updated systems and workflows

• Work with Storyblok’s dynamic legal team and play a vital role in our day-to-day operations in the AMER region. • Lead SaaS sales contract negotiations—drafting, redlining, and closing enterprise agreements. • Advise on U.S. corporate, privacy, employment and labor law, and support product and cybersecurity compliance initiatives. • Manage legal projects independently, guide business teams, and collaborate with external counsel as needed. • Support legal initiatives in EMEA and APAC, contributing to global policies and aligning legal processes across regions. • Provide legal training and empower team members to manage day-to-day legal tasks. • Support the legal leadership in executing strategic priorities and continuous improvement efforts. • Extensive collaboration with cross-functional teams including Sales, Marketing, Partners, Product, People, etc.

• Support and reduce onboarding friction with the developer community through code sample creation, debugging, direct partner engagement, and long-tail support channels • Help external developers to overcome missing functionalities or technical issues by using plugins, tools, apps, or custom scripts • Monitor external communities on Discord, Twitter, LinkedIn, and Dev.to to identify new content to create • Become a Storyblok and headless CMS authority, helping developers, partner agencies and customers to understand Storyblok and its capabilities, to easily implement a headless architecture on their projects, and to get the best from Storyblok’s features • Conduct workshops, write tutorials and documentation, attend webinars, record instructional videos, and give product demos to help developers and enterprise customers • Write sample applications, prototypes, and code samples to showcase the power and flexibility of Storyblok and the headless approach to content management • Identify and document missing pieces and technical issues in Storyblok APIs, SDKs, and services • Contribute code updates and bug fixes to Storyblok’s public open-source projects • Propose new or enhanced features for the Storyblok Headless CMS • Monitor, engage with and support the Storyblok community on various platforms • Represent Storyblok at online and in-person events • Help guide the roadmap of documentation, tutorials, and onboarding experience • Demonstrate AI literacy to leverage AI tools