• Facilitate the EDI pre-implementation process for TrueCommerce customers • Serve as the primary point of contact for the customer during the pre-implementation process. • Capable of working on multiple projects and with multiple clients and/or partners. • Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other TrueCommerce team members. • Identify and communicate issues and escalate to Manager and/or appropriate parties. • Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams. • Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the TrueCommerce systems and tools. • Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving. • Verify data against TrueCommerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover. • Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams. • Work cross-functionally to ensure client satisfaction • Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover. • Prioritize tasks to meet customer expectations. • Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over. • Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover. • Provide timely project status updates and reporting • Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Project Manager or other appropriate parties. • Keep pre-implementation tasks, data and other key information up-to-date in the TrueCommerce PSA tools to give follow-on teams full visibility at handover.

• Work with Head of Stock Plan Services to develop policies and procedures for product implementation and support • Develop and maintain client implementation project timelines and workplans • Provide oversight, task assignment, and prioritization to Implementation team members • Build and deliver new client communications for the implementation and go-live processes • Lead new client implementation meetings • Oversee checklists and documentation for new client implementation processes • Transition new clients from implementation to support • Communicate new client onboarding to EASY Plan Setup team at Empower for new client onboarding and EASY-SPS SSO setup • Lead coordination and communication with third-party brokers and third-party administrators for shared client implementation and go-lives • Conduct implementation surveys

• Install, repair, maintain, and upgrade ATMs and related self-service devices to meet customer and business requirements. • Diagnose and troubleshoot hardware and system issues using established procedures and customer-provided information. • Manage customer incidents from initial assignment through resolution, ensuring compliance with defined SLAs. • Maintain accurate electronic service records, call notes, equipment activity reports, and inventory transactions through approved mobile applications. • Build and maintain positive customer relationships by providing timely updates, resolving concerns, and escalating issues when necessary. • Perform multi-vendor maintenance, equipment modifications, certifications, and business-required technical training. • Travel extensively within South Africa to support service calls, installations, preventive maintenance, and emergency repairs. • Participate in on-call rotations, weekend shifts, public holiday support, and standby schedules as required by business needs.

• Gather and analyze business requirements for EDI integration projects • Design and implement EDI data mappings • Troubleshoot and resolve EDI transmission errors • Coordinate with internal teams and external partners • Provide ongoing support for EDI integrations • Monitor and optimize EDI processes