H&R Block

• Provide administrative and operational support to one or more districts • Support the District Operations Coordinator (DOC) as directed • Assist with day-to-day operations to ensure offices run efficiently • Provide hiring support using internal applicant tracking and hiring systems • Assist with onboarding and employment-related administrative tasks • Monitor supply inventory and place orders • Review and verify invoices for accuracy • Maintain working knowledge of Microsoft Teams and Office applications

• Collaborates with Organizational Effectiveness Consultants to support organizational effectiveness priorities of executives and strategic business partners and implement initiatives that address priority areas • Supports Organizational Effectiveness Consultants with coordination, administration, and execution of Organizational Effectiveness projects and programs • Work with OE Consultants to aid in designing, developing, and implementing strategies and interventions (talent assessment, selection assessment, training, etc.) in conjunction with ongoing Organizational Effectiveness programs • Provide project coordination for Organizational Effectiveness activities, projects, and programs • Ideate and build communications, tools, and resources to support Organizational Effectiveness projects • Analyze and report out to all levels of leadership as required • Create and maintain dashboards • Partner with People and Culture Systems team to integrate talent selection assessments within existing HRIS functionality and provide support for stakeholder information sessions for talent activities • Apply talent selection and HRIS best practices to identify gaps between actual and desired states and recommend solutions for change • Identify key metrics to measure effectiveness • Serve as an administrator of selection assessment management systems, in partnership with program owner consultants, for selection assessment interventions • Manage vendors and reporting for assessments and other licensed materials and subscriptions

Role Description As a seasonal Workforce Specialist, you will play a critical role in ensuring smooth call center operations by monitoring real-time call traffic and workforce activity. You’ll be responsible for reallocating resources as needed, coordinating communications, and analyzing operational impacts. You will also keep Operations informed of any disruptions or performance shifts. Day to day, you'll: - Manage real-time contact volume across service sites and teams to meet business and customer performance goals. - Maintain workforce systems, routing configurations, access requests, and seasonal setup activities. - Partner across teams to resolve operational issues and support execution. - Lead communications and change management for program updates and operational impacts. - Maintain SOPs, job aids, and escalation documentation. - Monitor performance trends and identify service and efficiency improvements. - Support seasonal readiness planning and workforce initiatives. - Manage cross-functional projects from planning through implementation. - Execute predefined escalation processes during service disruptions. - Serve as a point of contact for operational incidents, outages, and unexpected events. - Provide after-hours support as needed. - Document daily activities, decisions, and operational outcomes. - Support onboarding and offboarding activities to ensure agent readiness and tool access. - Foster a culture of operational excellence, quality, and accountability. - Collaborate effectively with leaders, frontline teams, vendors, and cross-functional partners. - Perform other duties as assigned. Qualifications - Associate’s degree in a related field or the equivalent through a combination of education and related work experience. - Experience in workforce management, operations, project management, or process improvement. - Strong analytical skills, including workforce data analysis, forecasting, and performance monitoring. - Proficiency with Power BI, Excel, and operational reporting tools. - Experience creating documentation, communications, job aids, and support materials. - Strong stakeholder management skills with the ability to collaborate across teams, systems, and vendors. - Ability to work effectively in fast-paced, evolving environments and navigate ambiguity. - Excellent written, verbal, and interpersonal communication skills. - Effective time management and organizational skills, with the ability to manage multiple priorities. - Ability to work independently with minimal supervision. - Minimum of 1 year of related professional experience. Requirements - Experience with Aspect, IEX, Blue Pumpkin, or other workforce management systems. - Knowledge of contact center tools and systems to include PC, networks, or technical infrastructure environments. - 3 years related work experience. Benefits - Competitive pay. - Comprehensive benefits. - Support for life both in and outside of work. - Participation in one or more incentive compensation or short-term incentive plans. - Medical and prescription drug coverage. - Participation in the H&R Block Retirement Savings Plan (401(k) Plan). - Employee Assistance Program. - (Virtual) fitness center programs. - Associate discount program. - Business Travel Accident Insurance. - Associate Tax Prep benefit. Company Description At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. Pay Range: $16.06 - $24.09/Hr.

• Design, build, and deploy machine learning models—including generative AI models—to address complex business problems. • Work with teammates to preprocess, clean, and analyze structured and unstructured data for use in ML pipelines. • Tune and optimize models for accuracy, efficiency, and scalability in production environments. • Collaborate with MLOps Engineers to ensure smooth deployment, monitoring, and maintenance of ML models. • Stay informed on the latest advancements in machine learning, deep learning, and generative AI technologies, and apply them where appropriate. • Contribute to a collaborative engineering culture by sharing knowledge, participating in code reviews, and supporting team initiatives.

• Lead Explorations and Discovery • Define and manage learning agendas that clarify the customer problem, target segment, differentiated value proposition, feasibility, desirability, viability, commercial potential, compliance considerations, and path to scale. • Design and guide lightweight experiments, prototypes, and behavioral signal-gathering methods that produce clear go/no-go recommendations. • Own the path from discovery through validated concept, including experiment execution, executive recommendations, and clean transition plans to the appropriate core product pillar when opportunities are ready for scaled delivery. • Maintain a disciplined bias toward small teams, fast learning cycles, and evidence-based decision-making before scaled investment. • Build and evaluate business cases for exploratory opportunities, including market sizing, customer impact, cost/benefit analysis, investment requirements, risk, and potential KPI or P&L impact. • Partner with leaders across Product, Design, Engineering, Marketing, Retail, Legal, Risk, Data, and Finance to ensure explorations are grounded in customer needs, business outcomes, and enterprise constraints. • Bring world-class Product Craft and Coaching • Set a high bar for product management craft, including customer discovery, problem framing, outcome definition, opportunity sizing, prioritization, experimentation, and storytelling. • Coach product managers and cross-functional teams on how to move from ideas and opinions to testable hypotheses and measurable customer or business outcomes. • Lead, coach, and develop product managers and product leaders, modeling strong product craft and creating a high-performing Explorations team. • Translate ambiguous strategic opportunities into crisp decision narratives, learning plans, and executive-ready recommendations. • Model strong judgment in balancing exploration with focus, • Ensure teams avoid premature scaling or overbuilding before meaningful signal exists. • Help raise the overall product culture by demonstrating curiosity, accountability, customer obsession, and disciplined learning velocity. • Evangelize discovery, experimentation, and AI-enabled product practices across the broader Product organization, helping define what “great” looks like for modern product management at H&R Block. • Facilitate and Lead Cross-Functional Teams • Facilitate complex, cross-functional working sessions that bring together diverse perspectives and move teams toward clear decisions, next steps, and owners. • Create the operating rhythm for the Explorations team, including discovery reviews, learning readouts, prioritization forums, and handoff mechanisms to core product pillars. • Lead through influence across senior stakeholders, creating alignment without relying solely on reporting authority. • Operate as a strong matrix leader and bridge builder, gaining support, resources, and alignment across Product, Design, Technology, Marketing, Retail, Data, Finance, Legal, Risk, and executive stakeholders. • Build trust with business and functional leaders by surfacing risks, tradeoffs, dependencies, and decision points early and clearly. • Ensure teams stay focused on the highest-value questions and avoid drifting into coordination-heavy activity without measurable learning. • Advance AI Enablement and New Ways of Working • Identify and apply AI-enabled methods to accelerate discovery, research synthesis, prototyping, analysis, product documentation, and experimentation. • Partner with technology, data, legal, risk, and enterprise AI enablement teams to ensure experiments and AI-enabled workflows operate within appropriate guardrails. • Explore product opportunities where AI agents, automation, and data-driven personalization can create differentiated value for clients, tax pros, and associates. • Serve as a visible product leader who models AI fluency, practical experimentation, and thoughtful adoption of new tools and workflows.

• Lead the DIY Experience Portfolio • Own the strategy, roadmap, and delivery of the DIY experience portfolio across all client touchpoints • Ensure a seamless, integrated experience across desktop, mobile, assisted, and AI-enabled channels • Drive clarity on priorities, sequencing, and tradeoffs to maximize customer and business impact • Translate enterprise strategy and Ideal State direction into clear product roadmap, learning plans, OKRs, and measurable outcomes • Deliver High-Quality, Confidence-Building Experiences • Lead teams to simplify complex tax workflows and reduce friction across the customer journey • Ensure experiences build client confidence, trust, and ease-of-use • Integrate human-assisted and AI-assisted capabilities in intuitive, differentiated ways • Continuously improve conversion, completion rates, and client satisfaction through iterative delivery • Lead Product Teams and Drive Execution Excellence • Lead, coach, and develop product leaders and teams • Establish product management practices that anchor on customer empathy, insights, data, and experimentation • Establish a strong operating model for product delivery • Evolve product team practices by role modeling and applying AI to transform how teams work • Partner closely with Marketing, Pricing, Engineering, Design, Data, and AI teams • Maintain a high bar for execution rigor, autonomy, and accountability • Leverage Data, Insights, and Operational Discipline • Use data and client feedback to inform prioritization and decisions • Define and monitor key performance indicators • Partner with Product Operations, Shared Experiences, and Analytics teams • Balance speed and quality in a regulated environment • Drive Cross-Functional Alignment and Integration • Partner with adjacent product leaders (Do It For Me, Financial Services, Small Business, Explorations) to deliver on enterprise priorities and outcomes • Lead through influence across cross-functional teams • Surface risks, tradeoffs, and dependencies clearly • Ensure alignment to compliance, risk, and governance requirements

• Leads business operations for Expat Tax services focused on individual expats. • Build the growth strategy and establishes long-range plans to drive business results. • Influences the use of innovative, technology driven solutions that optimizes the client experience. • Partners with leadership throughout the organization to ensure alignment and optimization of existing or developing processes, products, etc. • Manages the P&L for the organization and is responsible for all budget planning and management. • Provide coaching and frequent, meaningful feedback to staff. • Ensures staff development opportunities and progress toward the accomplishment of goals. • Helps design the overall client experience with our virtual assisted and DIY tax products. • Partner with IT to establish technology roadmap. • Partner with Marketing to establish our SEO/SEM go to market strategy. • Provides support and guidance to international HRB offices who work with expat clients.

• Research, analyze and provide legal advice to business units on complex legal and compliance matters related to Company’s operations, product and strategic initiatives, particularly in the areas of privacy and data security and artificial intelligence utilization and governance (primarily in the U.S. but also internationally as applicable) • Provide legal counsel and guidance regarding complex transactions involving sophisticated counterparties and external service providers, including professional services agreements, licenses, and other strategic sourcing agreements • Assist with legal review and risk mitigation tactics regarding all aspects of client interactions, including consumer disclosures, privacy notices, terms and conditions, identity verification and authentication, e-signatures, marketing, privacy and data use, and customer service • Work closely with the Deputy General Counsel & Chief Privacy Officer, Chief Legal & Administrative Officer, and key business partners to provide high level legal support on a variety of initiatives • Monitor evolving laws that may impact the business and help design and implement compliant solutions, particularly in the areas of privacy and data security and artificial intelligence • Serve as a legal subject matter expert on matters related to privacy and data security, artificial intelligence, marketing, and strategic sourcing transactions • Contribute to team efforts by timely meeting commitments and working collaboratively with minimal supervision • Periodically assist with diverse high demand legal projects outside normal area of focus • Manage outside counsel within budget • Some domestic or international travel may be required

Role Description Relevant d’un Responsable du soutien sur le territoire au sein du centre de soutien, l’Agente ou l’agent de soutien fonctionnel sera chargé d’aider nos bureaux au détail et nos employés sur le territoire en ce qui concerne les pratiques de l’entreprise, les produits et services et les processus internes de H&R Block. - Répondre aux incidents entrants de niveau 1 dans notre système de billet en mettant l’accent sur ce qui suit : - Problèmes de soutien technique (logiciel/matériel informatique/accès au système et logiciel) - Questions fiscales - Questions sur les produits et services - Lorsque nécessaire, mettre à jour et transmettre à l’échelon supérieur les incidents avec toutes les informations pertinentes à l’un de nos groupes de soutien de niveau 2. - Soutenir l’efficacité de l’utilisateur final pour son utilisation des logiciels de l’entreprise. - Aider les pros de l’impôt pour les problèmes avec l’ARC/erreurs TED. - Coordonner et collaborer avec les autres membres de soutien afin de fournir ou obtenir de l’aide pour résoudre les problèmes de soutien. - Communiquer avec les chefs d’équipe (signaler les tendances communes, les occasions de formation, etc.). - Participer aux initiatives d’amélioration continue des services liés au soutien de niveau 1. - Rester au courant de tous les produits et services H&R Block sous la responsabilité de l’équipe de niveau 1. - Autres responsabilités telles qu’attribuées. Qualifications - Excellentes habiletés de communication orale et écrite (français et anglais) - Diplômé du cours de formation fiscale H&R Block avec une note de 80 % ou mieux, un atout certain. - Compréhension et utilisation antérieure du logiciel de préparation d’impôts H&R Block et d’autres logiciels applicables (SIC, LPI, etc.) un atout certain. - Une connaissance intermédiaire de MS Excel et MS Word est indispensable. - Compétences en efficacité organisationnelle permettant d’établir des priorités et de gérer simultanément plusieurs initiatives. - Doit être minutieux, organisé et analytique. - Compétences démontrées en résolution de problèmes et/ou de résolution de conflits. - Habileté en communication interpersonnelle, écrite et verbale. - Capacité à travailler de manière indépendante et au sein d’une équipe de soutien. - Capacité de travailler selon un horaire flexible. Benefits - Depuis plus de 60 ans, H&R Block prépare des déclarations de revenus pour des millions de Canadiens chaque année. - Basé à Calgary, en Alberta, nous servons les contribuables dans plus de 1 000 bureaux. - Service Pro de l’impôt à distance et en ligne avec notre logiciel de préparation de déclaration de revenus FVM. - Équipe dévouée utilisant les dernières technologies de traitement électronique et de production. - Préparation de tous les types de déclarations de revenus, y compris individuelles, de petites entreprises, de sociétés, d’agriculture, de camionneurs, de pêche, des États-Unis, de revenus de location et de successions. - Occasion de faire progresser votre carrière au sein de la plus importante marque de l’industrie de la préparation de déclarations de revenus. - Recherche de personnes souhaitant inspirer confiance à nos clients et à nos communautés. - Offrir un service hors pair à nos clients avec les meilleurs talents.

• Research, analyze and provide legal advice to business units on complex legal and compliance matters related to Company’s operations, product and strategic initiatives. • Provide legal counsel and guidance regarding complex transactions involving sophisticated counterparties and external service providers, including professional services agreements, licenses, and other strategic sourcing agreements. • Assist with legal review and risk mitigation tactics regarding all aspects of client interactions, including consumer disclosures and agreements, identity verification and authentication, e-signatures, marketing, privacy and data use, and customer service. • Work closely with the VP-Legal Financial Services/Franchise/Small Business, General Counsel, and key business partners to provide high level legal support on a variety of initiatives. • Monitor evolving laws that may impact the business and help design and implement compliant solutions. • Serve as a department subject matter expert on matters related to small business services, including bookkeeping, payroll, payments, financial technology, advisory services, and commercial finance solutions. • Contribute to team efforts by timely meeting commitments and working collaboratively with minimal supervision. • Periodically assist with diverse high demand legal projects outside normal area of focus. • Manage outside counsel within budget. • Some domestic or international travel may be required.