Role Description
This is the seat that keeps new lender customers moving. When a deal closes, whether it's a new logo or an upsell, the Implementation Manager owns what happens next: getting the customer live, driving real adoption, and ensuring the transaction volume that justifies the contract actually flows through the platform.
You'll own the full implementation lifecycle for Snapdocs' core lender products: Digital Close, eVault, quality control, and new products as they're released. You'll also serve as the team's resident expert on eVault and eNote.
That expertise runs deep, but the role doesn't stop there. You'll run the full range of lender implementations alongside your colleagues, bringing specialized knowledge of digital collateral and the secondary market: edge cases, customer nuances, process flows, and industry best practices.
What you'll do
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Own the full implementation lifecycle for lender customers across Digital Close, eVault, QC Suite, and new products as they are released — from kickoff through go-live and adoption.
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Serve as the Subject Matter Expert on eVault and eNote, the go-to for edge cases, nuanced industry questions, process flows, and secondary market expertise.
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Build and maintain project plans, milestone tracking, and customer communication cadences for every active implementation.
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Drive adoption beyond go-live by equipping customer teams with the training, process guidance, and operational readiness needed to use the platform successfully.
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Lead change management across the customer organization, helping teams adopt new workflows, align stakeholders, and roll out Snapdocs successfully at scale.
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Collaborate closely with the team's digital collateral strategist to expand eVault depth and strengthen eVault and eNote documentation and knowledge across Snapdocs.
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Identify gaps in eVault implementation methodology and industry knowledge and fix them.
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Partner cross-functionally with Product, Customer Success, and Sales on pre-implementation alignment, handoffs, and escalations.
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Contribute process and methodology improvements that the whole team benefits from.
Qualifications
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You've implemented eVault, eNote, or digital collateral solutions from the vendor side, and you've owned complex implementations end-to-end: project plans, milestone tracking, stakeholder management, without needing someone to tell you what the next step is.
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You know the mortgage ecosystem well: LOS, POS, eNote, warehouse lenders, secondary market, custodians. Not as buzzwords, but as a working map of how deals actually move.
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You're comfortable in high-stakes customer conversations. You can navigate complexity, manage competing priorities, and keep stakeholder trust intact when things get hard.
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Technical integration concepts don't intimidate you. APIs, SSO, data configuration. You don't need to build them, but you understand them well enough to ask the right questions and keep things moving.
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And you're genuinely interested in expanding your expertise across the full digital collateral lifecycle, not just the eVault and eNote pieces you already know.
AI proficiency standard
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Use AI tools actively in your day-to-day workflow as a genuine productivity multiplier, not as a novelty.
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Understand how AI can accelerate implementation work — drafting customer communications, summarizing meetings, building knowledge bases, automating processes — and apply it proactively.
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Stay current on AI developments relevant to your role and identify new applications that create leverage for your team.
Compensation
The base salary range for this role is determined by your work location:
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Zone 1 (San Francisco Bay Area, Seattle Metro, New York City): $145,500 - $182,000
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Zone 2 (All other U.S. locations): $127,500 - $159,500
This role is eligible for a 20% variable component tied to lender revenue and eNote revenue performance, bringing total on-target earnings (OTE) to:
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Zone 1: $174,600 - $218,400
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Zone 2: $153,000 - $191,400
Where you land within the range depends on your experience, skills, and how you'll make an impact in the role. In addition to base salary and variable compensation, this position includes meaningful equity and a comprehensive benefits package.
Benefits
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Excellent medical, dental, and vision coverage
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401(k) with up to 4% company match
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16 weeks of paid parental leave
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Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
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Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
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Summer & Winter Break (~1-week each) + 9 Holidays per year
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Healthcare and Dependent Care FSA
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HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
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$15K Family Building Benefit (lifetime limit)
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Life and Disability Insurance
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$1,500 Annual Lifestyle Stipend to support your well-being
Company Description
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (
www.snapdocs.com/california-candidate-privacy
)
