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Role Description The Customer Account Manager is an entry-to-associate-level role responsible for managing a high-volume portfolio of small-to-mid-sized business customers. Working with growing independence, you will execute renewals, support at-risk save motions, respond to customer needs, and help customers get reliable value from their FluentStream solutions. This role is designed for someone building foundational skills in account management and customer success within the telecom industry. What You’ll Do - Portfolio Management: Own a high-volume portfolio of smaller business accounts, serving as the primary point of contact for day-to-day account needs and inquiries. - Renewal Execution: Prepare and present renewal quotes, respond to customer questions, and route agreements through DocuSign and the appropriate approval workflows. - At-Risk Management: Identify, document, and escalate at-risk accounts in Salesforce, coordinating with internal teams to execute save motions and address churn risks promptly. - Reactive Support: Respond to inbound customer concerns, account changes, and service-related issues in a timely manner, partnering with Support to drive resolution. - Customer Communication: Maintain regular, consistent contact with customers—reinforcing the value of their FluentStream services, addressing concerns, and keeping them informed and confident. - Customer Education: Guide customers on product best practices and feature adoption, helping them use their solutions more effectively and reduce reliance on reactive support. - Salesforce Hygiene: Maintain accurate, up-to-date records of customer interactions, account health, renewal activity, and pipeline data—ensuring information is current and accessible to the broader team. - Internal Coordination: Partner with Support, Sales, and Growth teams to ensure customers receive timely assistance and a seamless experience. - Upsell Identification: Flag potential upsell or expansion opportunities and coordinate with the appropriate internal team to support customer growth. - Process Improvement: Utilize AI tools to find opportunities for process improvements and automation. Qualifications - 0–2 years of experience in customer success, account management, or a customer-facing support or coordination role. - Strong organizational skills with the ability to manage a high volume of accounts with growing independence. - Clear and professional written and verbal communication skills. - Ability to identify and address common challenges using analytical thinking and established processes. - Familiarity with CRM platforms (Salesforce preferred) and standard business communication tools. - Genuine curiosity, openness to feedback, and a drive to grow professionally. - Experience in telecommunications or UCaaS is a plus, but not required. Success in This Role Looks Like - Reliability: Customers and teammates can count on you to follow through—renewals are executed on time, Salesforce records are accurate, and commitments are kept. - Consistent Retention: Renewal rates are strong across your portfolio, with at-risk accounts surfaced and documented before churn occurs. - Customer Confidence: Customers feel supported, informed, and positive about their experience with FluentStream. - Team Contribution: You actively participate in team discussions, seek feedback, and contribute to shared goals and continuous improvement. Benefits - Comprehensive Medical/Dental/Vision insurance for you and eligible dependents. - HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund). - Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability). - FSA Healthcare & Dependent Care. - Commuter Benefits. - Voluntary Accident, Critical Illness, Hospital Indemnity and Legal. - 401(k), including employer match, and Roth. - Employee Stock Purchase Plan (ESPP). - Paid Time off, Sick Time, as well as corporate holidays observed. - Employee Assistance Program. - Life Balance benefits with Travel Assistance Services and Identity Theft. - Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.
We bring the potential of people, nature and technology together to make life better.
• Management of Sales Territory – Organize sales territory and customer account coverage according to Ingredion’s requirements. • Make scheduled sales contact with regular and perspective customers to cultivate and maintain relationships with various buying influences within customers’ organizations. • Independently manage time, territory, account management and decision making that support both the regional and national account programs as well as our overall strategy. • Organize a sales operating strategy which includes the identification of business opportunities and variables effecting customers and markets. • Direct Customer Sales – Actively identify and contact appropriate customer targets in the assigned territory; monitor and direct the effective use of technical, marketing and other company resources throughout the customer sales cycle; close customer transactions in an efficient and professional manner. • Understand thoroughly corn market factors to construct and present to customers a contract that is either firm priced or grain related. • Strategic Support – Contribute to and support the strategic business plan and adjust tactical sales plans to developing market conditions. • Actively support National Account Managers to provide coverage and information as necessary to support business objectives. • Maximize market position and profitability on both value added and core product lines. • Communication – Establish and maintain inter-departmental communication and relationships. Provide appropriate support and timely feedback to all participating departments to maximize attainment of company objectives. • Communicate with Customer Service and Operations to ensure their knowledge of customer needs. • Problem Solving – Analyze complex business situations and problems and direct successful solutions. • Engage in functional problem solving with internal and external customers regarding issues and the opportunities for issue resolution. • Reporting – Develop, maintain, and coordinate an information system on customers, regional markets and prospects. Regularly disseminate this information (including spreadsheets and word-processing documents) to appropriate internal groups. • Contract Negotiations – Negotiate annual contracts with customers and manage the development, accuracy and delivery of those contracts. • Customer Relations – Coordinate customer and company needs with internal departments to maximize sales and profitability. Provide immediate analysis of customer issues and employ problem solving intervention tactics to obtain successful solutions and total customer satisfaction. Responsible for all sales and business activities for certain key regional accounts with multi plant locations outside of assigned territory. • Communication - Develop and maintain effective channels of communication with the field sales group in order to better communicate all issues related to pricing, market trends, sales initiatives, technical requirements, new product development applications and overall market direction. Understand the competitive landscape, monitor competitive developments and activities of competitors in the marketplace. Maintain communication with customer service and credit to assure both customer needs and contract obligations are being met. Communicate with demand planning team for timely and accurate forecasting. Effectively communicate this information to management and sales team members.
Role Description ADTRAV is seeking a Government Account Manager to be responsible for the strategic management of assigned government accounts, focusing on building strong relationships, ensuring compliance with government regulations, and leveraging data analytics to support program performance. This role involves: - Contract oversight - Program implementation - Value-added services within regulatory frameworks - Policy alignment - Comprehensive advisory and management services - Leading business planning and reviews - Maintaining audit readiness - Establishing strong partnerships with key federal stakeholders This position is required to pass an extensive government clearance, which includes reviewing criminal history, credit, employment, and other financial information. Essential Duties and Responsibilities include: - Serve as the primary point of contact for federal clients and develop trusted relationships to ensure ADTRAV consistently meets contractual and program requirements. - Build and maintain relationships across federal stakeholders, including Contracting Officers (CO), Contracting Officer Representatives (COR), program managers, and agency leadership. - Ensure full compliance with federal regulations, contract requirements, and agency-specific travel policies, including adherence to Federal Acquisition Regulations (FAR) and other applicable guidelines. - Monitor and analyze client data to identify cost-saving opportunities and present compliant, data-driven recommendations aligned with contract scope and agency policies. - Conduct regular meetings and business reviews with clients, including performance reporting aligned to contractual KPIs and SLAs. - Address client needs, concerns, and escalations promptly and efficiently within a highly regulated and high-visibility environment. - Develop and implement account strategies that support contract compliance, program performance, and long-term client satisfaction. - Propose program improvements based on client feedback and data analysis, ensuring all recommendations remain within contract scope and are approved through appropriate channels. - Advise on travel program optimization within agency policy constraints, regulatory requirements, and cost-containment objectives. - Stay current with federal travel regulations, industry trends, and government requirements to provide informed and compliant guidance. - Educate clients on new solutions and services while ensuring alignment with contract terms and federal requirements. - Coordinate with internal teams to ensure timely and successful delivery of solutions. - Identify and mitigate operational, compliance, and contractual risks within assigned accounts. - Monitor and report on contractual goals, including SLA performance, KPI tracking, and service delivery metrics. - Support contract lifecycle activities, including implementations, renewals, option years, and modifications. - Lead and support new account implementations and program updates in accordance with federal processes. - Maintain audit-ready documentation and support government audits and compliance reviews. - Produce and provide reports to internal and external stakeholders. - Update CRM with client information and other pertinent data. - Assist with client technical and service issues; create Jira tickets and follow up with internal teams to ensure there is a resolution and client is satisfied. - Attend client meetings, company meetings, and/or event/training seminars as needed. - Understand ADTRAV products, systems, and processes to assist clients and demonstrate ADTRAV’s value. - Become an expert in ADTRAV's industry and customer base and in federal travel programs and regulations. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - Bachelor’s degree in related field, or equivalent experience preferred. - Minimum 3 years’ experience in B2B account management, preferably supporting federal government clients. - Strong understanding of federal contracting principles and compliance requirements preferred. - Proven data analysis skills with ability to leverage data to identify cost-saving opportunities and recommend travel program strategies. - Able to manage assigned tasks and projects and meet key deadlines and deliverables. - Strong analytical, critical thinking, problem solving, and negotiation skills. - Excellent English written and verbal communication skills. - Demonstrated presentation and people skills; able to engage with all levels of associates and clients. - Strong attention to detail with excellent time management and organizational skills. - Experience in the travel industry with an understanding of related technologies a plus. - Experience with Microsoft Office suite and CRM applications. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to travel as needed for client and company meetings. - Able to maintain confidentiality of company and client information. - Able to successfully pass a credit, criminal, and/or employment reference background check. - Able to successfully pass a government clearance process as required by clients. Benefits - Medical - Dental - Vision - Life - Disability - Flexible Spending Accounts - 401(k) - PTO
• Drive sales and business development activities for coated optics and reticules into U.S.-based Aerospace and defense OEMs, Tier 1 suppliers, and Prime contractors. • Develop and execute strategic account plans to grow revenue and expand G&H’s market share within key programs and platforms. • Manage and grow a pipeline of qualified opportunities from initial contact through to contract award. • Collaborate closely with the engineering and operations teams at G&H Moorpark to ensure alignment on customer requirements, manufacturing capabilities, and lead times. • Provide timely market intelligence and customer feedback to support product strategy and operational planning. • Represent G&H at industry trade shows, customer meetings, and program reviews. • Track sales KPIs and report regularly to the Sales Director, Aerospace & defense – US.
Role Description As an Account Manager, you will report to Clinical Sales Leadership. Within your assigned account portfolio, you will build and strengthen relationships with key stakeholders, collaborate with internal teams to support customer and prospect needs, and guide opportunities through the sales process to successful closure. You will work in close partnership with your outside sales counterpart to support joint accounts while also taking ownership of net new account growth within small to mid-sized accounts. This role plays a key part in maintaining customer satisfaction, driving renewals, and expanding Velsera’s presence in the clinical diagnostics segment — making it central to both our retention strategy and our commercial growth. What Will You Do? - Build and maintain strong relationships with key decision-makers and stakeholders across your assigned account portfolio - Own net new account growth within small to mid-sized accounts, managing the full sales cycle from prospecting to close - Partner closely with your outside sales counterpart to support joint accounts and ensure a coordinated, seamless customer experience - Develop and execute account plans focused on retention, expansion, and long-term partnership development - Identify and pursue upsell, cross-sell, and expansion opportunities within existing accounts - Lead renewal discussions and support contract negotiations to drive continued customer success and revenue growth - Understand customer business objectives and challenges, positioning Velsera solutions to support their goals - Facilitate regular business reviews and stakeholder meetings to communicate value, outcomes, and future opportunities - Partner cross-functionally with Customer Success, Professional Services, Product, and Support teams to address customer needs - Maintain accurate pipeline activity, account planning, forecasting, and renewal tracking in Salesforce - Develop and deliver compelling presentations, proposals, and business reviews tailored to customer needs - Stay current on Velsera’s product portfolio and the broader clinical genomics and diagnostics landscape - Monitor industry trends and competitive dynamics to identify opportunities and strengthen Velsera’s position - Represent Velsera at industry conferences and events as needed - Travel may be required up to 30% Qualifications - 3+ years of experience in a quota-carrying sales, account management, or business development role - Demonstrated success managing and growing a book of business, including net new account acquisition - Strong communication and relationship-building skills, with the ability to engage decision-makers effectively in a remote/virtual selling environment - Ability to manage a high-volume pipeline, prioritize across accounts, and drive opportunities to close - Collaborative mindset with experience working alongside field or outside sales counterparts to support shared accounts - Proficiency with CRM platforms (Salesforce preferred) and standard business productivity tools Preferred Qualifications - Experience in healthcare, clinical laboratory, genetics/genomics, or life sciences - Familiarity with SaaS or data solutions in a clinical or research context - Bachelor’s degree Benefits - A full-suite of industry-leading benefits (list by location) - Remote work flexibility Company Description Velsera stands for a stimulating atmosphere where you can grow your capabilities in an open company culture. We want you to do the work you feel great at, or that you would like to become great at. You'll work for a mission-driven organization that is making a true difference in the scientific and healthcare space.
International technical and creative services provider to the global video games industry and beyond.
Role Description We are looking for a passionate and client-focused Account Manager to help strengthen and scale long-term relationships with our game development clients in North America. This role serves as a key partner to Business Development, production leadership, and delivery teams, helping ensure clients receive a consistent, professional, and high-quality experience throughout the engagement lifecycle. - Account Management at Lakshya is a relationship-driven and highly collaborative role. - The Account Manager acts as an ambassador between our clients and internal teams—maintaining alignment, facilitating communication, supporting strategic initiatives, and ensuring client feedback, concerns, and opportunities are visible and acted upon. - This role reports directly to the Director of Business Development, with a dotted line reporting structure to the Director of Art Services, and works closely with Business Development, production, and executive teams across multiple regions. Qualifications - 5+ years of experience in account management, client services, program coordination, production support, or related roles - Experience supporting international clients, particularly North American accounts - Strong relationship-building and stakeholder management skills - Excellent verbal and written communication skills - Ability to organize and manage multiple workstreams and competing priorities - Strong follow-through, accountability, and attention to detail - Experience working across distributed teams and multiple time zones - Strategic thinking combined with strong operational execution Requirements - Knowledge of AAA game development pipelines, art production workflows, or outsourcing models - Experience working within video game development, creative services, or outsourced delivery environments - Familiarity with Jira, ShotGrid, Confluence, CRM tools, or account tracking systems - Experience supporting account growth initiatives, renewals, or strategic planning activities - Understanding of cross-cultural collaboration and offshore delivery models Key Responsibilities - Client Relationship Support & Account Coordination - Serve as a key relationship partner supporting Business Development and assigned client accounts throughout active engagements - Maintain visibility into overall account health, client sentiment, engagement quality, and ongoing relationship dynamics - Act as an ambassador between clients and internal teams, helping reinforce trust, responsiveness, and a positive partnership experience - Support client engagement activities by participating in strategic meetings, reviewing communications, and helping maintain continuity between interactions - Establish and maintain recurring client feedback loops and engagement cadences to ensure issues and opportunities surface early - Monitor client feedback and communications across projects and summarize trends, concerns, and opportunities for internal stakeholders - Help manage relationship-sensitive escalations and coordinate appropriate stakeholder involvement when issues arise - Ensure key internal stakeholders remain informed on important account developments, risks, actions, and client priorities. - Account Operations & Strategic Support - Support Business Development in maintaining the long-term health and growth of assigned accounts - Partner with Business Development and studio leadership to support renewals, account planning, staffing discussions, and strategic initiatives - Drive follow-up activities and help sustain momentum across existing and developing client opportunities - Identify dormant or under-engaged accounts and help coordinate re-engagement strategies with Business Development and leadership - Monitor client initiatives, production roadmaps, and organizational developments to help identify future opportunities - Prepare account summaries, engagement updates, and strategic briefing materials to support client discussions and decision-making - Track commitments, action items, and outcomes from client meetings and ensure follow-through across internal stakeholders - Partnership with Production Teams - Work closely with Producers and production leadership, who maintain ownership of project execution, schedules, delivery quality, and operational workflows - Support production teams by ensuring client priorities, communication expectations, and strategic context are clearly understood - Maintain visibility into ongoing engagements to identify relationship concerns, communication gaps, or account-level risks - Partner with Producers during operational or delivery-related challenges to help preserve client confidence and maintain alignment - Help bridge cultural and communication gaps between North American clients and offshore production teams - Ensure client concerns and feedback are communicated internally and addressed appropriately - Client Success & Continuous Improvement - Champion a high level of client satisfaction and service quality across all engagements - Maintain recurring communication rhythms and structured follow-up processes to strengthen accountability and responsiveness - Anticipate relationship concerns before they escalate and help drive collaborative, solutions-oriented outcomes - Support improvements in account management practices, communication standards, and stakeholder coordination - Maintain professionalism and composure during periods of change, production pressure, or shifting priorities - Promote accountability, clarity, and strong communication hygiene across client-facing activities. Role Information - Studio: Keywords Studios - Location: US, Canada - Area of Work: Art Services - Service: Create - Employment Type: Permanent - Working Pattern: Full Time, Remote
Sinch AB is an information technology (IT) consulting and services company that is on a mission to bring businesses and people together through the use of tools
Title: Global Hyperscaler Alliances Lead Location: United States Job Description: ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation! Are you passionate about building a global strategy that drives significant revenue through the world''s largest cloud marketplaces? We''re looking for a Global Hyperscaler Alliances Lead to own and shape our crucial relationships and marketplace strategy with hyperscalers like AWS, Google Cloud, and Microsoft Azure. In this role, you will lead the charge in building and managing Sinch's global marketplace strategy, launching transactable offers, and establishing the governance and co-sell frameworks necessary for success. Because this is a highly collaborative global position, you will act as a strategic quarterback, partnering closely with internal stakeholders-including Regional teams, Product, Finance, and Legal-to ensure tight alignment and seamless execution across the business. The ideal candidate excels at building trusted relationships both internally and externally, can translate high-level strategy into cross-functional operations, and has a proven track record of driving GTM and co-sell motions that fuel revenue growth through hyperscaler marketplaces. Your Impact & Responsibilities - Own the global marketplace strategy across AWS, Azure, and GCP, including the launch and management of transactable offers. - Establish and run a global governance and co-sell framework to drive new enterprise pipeline and increase procurement through marketplace channels. - Coordinate the global go-to-market (GTM) strategy with regional sales and partner teams to ensure alignment and execution. - Achieve key results, including launching new marketplace offers, expanding our presence, and achieving top category rankings. - Provide critical business insights by analyzing marketplace pipeline and performance data to optimize our strategy and accelerate deal conversion. - Build and maintain trusted relationships with key partner stakeholders, including Regional Partner Managers and field sellers, to drive mutual success. Why You'll Love this Role - Direct Business Impact: You will be at the heart of our growth engine, with a clear line of sight between your work and our revenue success through critical new channels. - High-Level Visibility: You''ll work directly with leadership and key stakeholders across sales, marketing, and product, becoming a go-to expert on our most strategic partnerships. - Build Something Enduring: You will have the autonomy to build and scale our global hyperscaler marketplace strategy from the ground up, leaving a lasting mark on how we go to market. - Join a Leader: Be part of Sinch, a global leader in the CPaaS space, and play a crucial role in our continued expansion within the cloud ecosystem. REQUIREMENTS - 10+ years of experience in partner management, channel sales, or business development in the tech or SaaS industry on a global scale. - Deep experience with hyperscaler partner portals (e.g., AWS ACE, Microsoft Partner Center) and marketplace operations. - Expertise in strategy building, contracting, formalizing marketplace listings, and developing internal sales motions for hyperscaler marketplaces (AWS, Azure, GCP) - Solid understanding of legal and contracting principles to navigate complex agreements and global governance. - Exceptional cross-functional collaboration skills, with a proven ability to drive significant internal alignment across global Finance, Product, Legal, and regional sales teams. - Strong strategic and organizational skills, with the ability to manage complex global programs and GTM coordination. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn''t what you''re looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! BENEFITS - STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. - CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. - SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. - TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. - PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. - WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. - MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. Salary & Commission: The estimated total annual on-target earnings (OTE) for this role are $210,000 - $314,286. The annual starting base salary for this position is $147,000 - $220,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company's plan. Commissions for this position are estimated to be 30% OTE annually and are based on performance.
Reimagine Resources delivers full-service fitness facility solutions worldwide—consultation, gym design, equipment installation, repair, and maintenance. We're expanding aggressively into international markets with American expertise and service standards.
Role Description Join a High-Performance Fitness Solutions Sales Team at Reimagine Resources. We are looking for reliable, skilled sales professionals who can work independently with limited training, thrive in a professional and structured environment, and align with our company values of integrity, ownership, and results. - Own end-to-end Boutique, Wellness & Membership Club development from your local base. - Sell new and upgraded strength, cardio, recovery, and full-service fitness solutions for boutique, wellness, and membership-driven environments. - Prospect club operators, resort groups, wellness brands, nonprofits, franchises, and other target organizations directly. - Run the full sales cycle from lead generation and discovery through proposal, close, and order coordination. - Support design, procurement, installation, service, asset management, and warranty management. - Target your local market plus broader Boutique, Wellness, and Membership Club opportunities. - Leverage our full-service edge over OEMs and national chains. Qualifications - 2+ years selling to boutique studios, wellness operators, clubs, resort properties, or multi-location membership-based fitness operators. - Proven ability to generate and close business in relationship-driven commercial fitness environments. - Existing relationships with club operators, wellness buyers, resort groups, YMCA, JCC, or multi-location gym contacts are a strong plus. - Independent hunter who thrives on relationship sales. - Daytime availability M-F with travel flexibility. - Understands Boutique, Wellness, and Membership Club needs: member experience, aesthetics, durable equipment, smooth installs, and responsive service support. Requirements - Boutique, wellness, club, fitness membership, or related vertical sales track record. - Reliable transportation for site visits and in-person meetings. - High School Diploma or GED. - Clean background & drug test. - Professional appearance. Benefits - Bonus based on performance. - Employee discounts. - Flexible schedule. - Opportunity for advancement. - Training & development. - Start at 100% Commission | Growth to Full-Time Base + Commission After Proven Performance. Work Schedule & Pay - Part-time (15-20 hrs/wk) or full-time, M-F daytime. - 15-25% travel for key properties and opportunities. - 100% commission start (uncapped). Contact - Email: business@reimagineresources.co - HQ Address: Fenton, MO 63026 - Website: www.reimagineresources.co
International technical and creative services provider to the global video games industry and beyond.
• Serve as a key relationship partner supporting Business Development and assigned client accounts throughout active engagements • Maintain visibility into overall account health, client sentiment, engagement quality, and ongoing relationship dynamics • Act as an ambassador between clients and internal teams, helping reinforce trust, responsiveness, and a positive partnership experience • Support client engagement activities by participating in strategic meetings, reviewing communications, and helping maintain continuity between interactions • Establish and maintain recurring client feedback loops and engagement cadences to ensure issues and opportunities surface early • Monitor client feedback and communications across projects and summarize trends, concerns, and opportunities for internal stakeholders • Help manage relationship-sensitive escalations and coordinate appropriate stakeholder involvement when issues arise • Ensure key internal stakeholders remain informed on important account developments, risks, actions, and client priorities. • Support Business Development in maintaining the long-term health and growth of assigned accounts • Partner with Business Development and studio leadership to support renewals, account planning, staffing discussions, and strategic initiatives • Drive follow-up activities and help sustain momentum across existing and developing client opportunities • Identify dormant or under-engaged accounts and help coordinate re-engagement strategies with Business Development and leadership • Monitor client initiatives, production roadmaps, and organizational developments to help identify future opportunities • Prepare account summaries, engagement updates, and strategic briefing materials to support client discussions and decision-making • Track commitments, action items, and outcomes from client meetings and ensure follow-through across internal stakeholders • Work closely with Producers and production leadership, who maintain ownership of project execution, schedules, delivery quality, and operational workflows • Support production teams by ensuring client priorities, communication expectations, and strategic context are clearly understood • Maintain visibility into ongoing engagements to identify relationship concerns, communication gaps, or account-level risks • Partner with Producers during operational or delivery-related challenges to help preserve client confidence and maintain alignment • Help bridge cultural and communication gaps between North American clients and offshore production teams • Ensure client concerns and feedback are communicated internally and addressed appropriately • Champion a high level of client satisfaction and service quality across all engagements • Maintain recurring communication rhythms and structured follow-up processes to strengthen accountability and responsiveness • Anticipate relationship concerns before they escalate and help drive collaborative, solutions-oriented outcomes • Support improvements in account management practices, communication standards, and stakeholder coordination • Maintain professionalism and composure during periods of change, production pressure, or shifting priorities • Promote accountability, clarity, and strong communication hygiene across client-facing activities.
Acumatica Cloud ERP | Connected Business. Delivered.
• Drive outcomes across our most strategic partners • Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach. • Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes. • Improve partner productivity and performance above the broader ecosystem. • Lead, coach, and develop a team of 3–6 Major PAMs. • Set a high bar for account management, planning, and execution. • Help each team member grow into a stronger, more strategic operator. • Build and maintain strong relationships with partner executives, including the C-suite. • Drive the annual planning process with each major partner. • Hold both the team and partners accountable for execution. • Raise the quality and consistency of QBRs across the team. • Drive forecast accuracy and pipeline quality across major partners. • Represent the needs of top partners within Acumatica.
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CRM, Salesforce, AI, JIRA, Data Analytics, Microsoft Office
