International technical and creative services provider to the global video games industry and beyond.
Account Manager - Game Art Services
Location
United States + 1 moreAll locations: United States | Canada
Posted
23 hours ago
Salary
0
Seniority
Lead
Job Description
Account Manager - Game Art Services
Keywords Studios
Role Description We are looking for a passionate and client-focused Account Manager to help strengthen and scale long-term relationships with our game development clients in North America. This role serves as a key partner to Business Development, production leadership, and delivery teams, helping ensure clients receive a consistent, professional, and high-quality experience throughout the engagement lifecycle. - Account Management at Lakshya is a relationship-driven and highly collaborative role. - The Account Manager acts as an ambassador between our clients and internal teams—maintaining alignment, facilitating communication, supporting strategic initiatives, and ensuring client feedback, concerns, and opportunities are visible and acted upon. - This role reports directly to the Director of Business Development, with a dotted line reporting structure to the Director of Art Services, and works closely with Business Development, production, and executive teams across multiple regions. Qualifications - 5+ years of experience in account management, client services, program coordination, production support, or related roles - Experience supporting international clients, particularly North American accounts - Strong relationship-building and stakeholder management skills - Excellent verbal and written communication skills - Ability to organize and manage multiple workstreams and competing priorities - Strong follow-through, accountability, and attention to detail - Experience working across distributed teams and multiple time zones - Strategic thinking combined with strong operational execution Requirements - Knowledge of AAA game development pipelines, art production workflows, or outsourcing models - Experience working within video game development, creative services, or outsourced delivery environments - Familiarity with Jira, ShotGrid, Confluence, CRM tools, or account tracking systems - Experience supporting account growth initiatives, renewals, or strategic planning activities - Understanding of cross-cultural collaboration and offshore delivery models Key Responsibilities - Client Relationship Support & Account Coordination - Serve as a key relationship partner supporting Business Development and assigned client accounts throughout active engagements - Maintain visibility into overall account health, client sentiment, engagement quality, and ongoing relationship dynamics - Act as an ambassador between clients and internal teams, helping reinforce trust, responsiveness, and a positive partnership experience - Support client engagement activities by participating in strategic meetings, reviewing communications, and helping maintain continuity between interactions - Establish and maintain recurring client feedback loops and engagement cadences to ensure issues and opportunities surface early - Monitor client feedback and communications across projects and summarize trends, concerns, and opportunities for internal stakeholders - Help manage relationship-sensitive escalations and coordinate appropriate stakeholder involvement when issues arise - Ensure key internal stakeholders remain informed on important account developments, risks, actions, and client priorities. - Account Operations & Strategic Support - Support Business Development in maintaining the long-term health and growth of assigned accounts - Partner with Business Development and studio leadership to support renewals, account planning, staffing discussions, and strategic initiatives - Drive follow-up activities and help sustain momentum across existing and developing client opportunities - Identify dormant or under-engaged accounts and help coordinate re-engagement strategies with Business Development and leadership - Monitor client initiatives, production roadmaps, and organizational developments to help identify future opportunities - Prepare account summaries, engagement updates, and strategic briefing materials to support client discussions and decision-making - Track commitments, action items, and outcomes from client meetings and ensure follow-through across internal stakeholders - Partnership with Production Teams - Work closely with Producers and production leadership, who maintain ownership of project execution, schedules, delivery quality, and operational workflows - Support production teams by ensuring client priorities, communication expectations, and strategic context are clearly understood - Maintain visibility into ongoing engagements to identify relationship concerns, communication gaps, or account-level risks - Partner with Producers during operational or delivery-related challenges to help preserve client confidence and maintain alignment - Help bridge cultural and communication gaps between North American clients and offshore production teams - Ensure client concerns and feedback are communicated internally and addressed appropriately - Client Success & Continuous Improvement - Champion a high level of client satisfaction and service quality across all engagements - Maintain recurring communication rhythms and structured follow-up processes to strengthen accountability and responsiveness - Anticipate relationship concerns before they escalate and help drive collaborative, solutions-oriented outcomes - Support improvements in account management practices, communication standards, and stakeholder coordination - Maintain professionalism and composure during periods of change, production pressure, or shifting priorities - Promote accountability, clarity, and strong communication hygiene across client-facing activities. Role Information - Studio: Keywords Studios - Location: US, Canada - Area of Work: Art Services - Service: Create - Employment Type: Permanent - Working Pattern: Full Time, Remote
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