Ooma

Role Description As Regulatory & Corporate Counsel at Ooma, you will provide legal guidance and support across a broad range of corporate matters, with a primary focus on regulatory compliance, privacy, consumer protection, and emerging technology issues, including artificial intelligence. This role requires strong expertise in data privacy, AI governance, regulatory analysis, and complex commercial transactions. You will partner closely with teams across the organization to navigate evolving legal requirements, manage risk, and develop practical solutions that support innovation and business growth. This position reports directly to the Chief Legal Officer. While candidates based in the San Francisco Bay Area are preferred, we will also consider qualified remote candidates residing in California. What You’ll Do - Lead U.S. and international data privacy and consumer protection compliance initiatives, including GDPR, CPRA, HIPAA, COPPA, and PIPEDA compliance, and oversee the company's privacy policies and related governance programs. - Assess legal, regulatory, and operational risks associated with AI-enabled products and services, including data governance, confidentiality, intellectual property ownership, and emerging AI regulatory frameworks. - Partner with cross-functional teams to analyze complex legal and regulatory issues, provide practical guidance, and support business initiatives in compliance with applicable laws and regulations. - Support compliance efforts related to EU and member-state privacy, cybersecurity, and data protection requirements. - Help advance legal department AI initiatives by identifying and leveraging AI tools for legal drafting, contract review, regulatory compliance, and workflow automation, while helping develop and maintain responsible AI use guidelines. - Contribute within a generalist legal team structure by reviewing, drafting, negotiating, and advising on complex commercial agreements and other corporate matters as needed. Qualifications - JD degree and active California Bar membership required, along with 5+ years of legal experience, including in-house experience and at least 3 years at a major law firm. - Demonstrated ability to interpret complex and evolving legal and regulatory requirements and translate them into clear, practical, and actionable business guidance. - Strong knowledge of international, federal, and state privacy laws, including GDPR, CPRA, COPPA, and PIPEDA. - Experience analyzing and advising on complex regulatory frameworks, including those administered by the FCC, FTC, and HIPAA, and developing effective compliance programs and policies. - Experience supporting businesses operating in regulated industries is strongly preferred. - Excellent written and verbal communication skills, including strong drafting, negotiation, and stakeholder management capabilities. - Strong analytical, problem-solving, and interpersonal skills, with the ability to exercise sound judgment in situations involving ambiguity or incomplete information. - Highly organized, self-motivated, and able to manage multiple priorities and projects independently while meeting deadlines in a fast-paced environment. Benefits - Comprehensive Medical/Dental/Vision insurance for you and eligible dependents - HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund) - Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability) - FSA Healthcare & Dependent Care - Commuter Benefits - Voluntary Accident, Critical Illness, Hospital Indemnity and Legal - 401(k), including employer match, and Roth - Employee Stock Purchase Plan (ESPP) - Paid Time off, Sick Time, as well as corporate holidays observed - Employee Assistance Program - Life Balance benefits with Travel Assistance Services and Identity Theft - Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.

• Design, build, and evolve infrastructure supporting production services across network and systems domains, ensuring high availability, performance, and scalability • Drive improvements to reliability, redundancy, and overall service delivery across infrastructure environments • Serve as a senior escalation point for complex production issues, troubleshooting and resolving critical incidents impacting service availability • Lead by example through hands-on technical contribution and ownership of challenging infrastructure problems • Oversee and optimize on-premises network infrastructure, including switching, routing, firewalls, and load balancing, while ensuring security and resilience • Architect and manage Linux systems, virtualization platforms, and server infrastructure to support stable, high-performing environments • Lead the development and adoption of automation across network and systems environments, implementing Infrastructure as Code (IaC) to standardize operations • Reduce manual processes and improve consistency across deployments and operational workflows • Partner with Engineering, Development, QA, and Application teams to support services and align infrastructure with business and application requirements • Act as a technical bridge to drive successful delivery of cross-functional initiatives • Establish and enforce infrastructure best practices and standards while mentoring team members and elevating overall technical capability • Drive continuous improvement across infrastructure design, operations, and documentation • Evaluate, design, and implement AI-assisted tooling to improve reliability, performance, and operational efficiency • Foster the development, implementation, and progression of AI-based tools and software to streamline infrastructural tasks and expedite completion of projects and initiatives.

• Support the end-to-end delivery of NetOps infrastructure and application projects, with guidance from senior project managers • Assist in developing and maintaining project plans, including milestones, deliverables, and timelines • Track project progress, identify risks, and escalate issues or blockers in a timely manner • Coordinate with cross-functional stakeholders across Operations, Engineering, Support, and Product teams • Help translate technical requirements and constraints into clear, actionable project tasks • Partner with Engineering and Program Management to support requirement gathering and timeline development • Maintain accurate and up-to-date project documentation in Jira, Confluence, or similar tools • Facilitate team communication, meetings, and status updates to ensure alignment • Contribute to continuous improvement of project processes and team workflows • Develop new and innovative ways to utilize AI within the project management team

• Ensure the stability, security, and performance of the production network through proactive monitoring and maintenance • Troubleshoot and resolve network issues efficiently, minimizing impact to business-critical services • Manage and maintain on-premises infrastructure, including switches, routers, firewalls, and load balancers • Design, implement, and evolve scalable network architectures to support new initiatives and growth • Monitor network performance, availability, and capacity, identifying and driving improvements • Develop and implement automation to enhance operational efficiency, reliability, and scalability • Design, test, and manage network security strategies (e.g., DDoS mitigation, failover, disaster recovery) • Collaborate cross-functionally and mentor team members, sharing best practices and technical expertise • Maintain accurate technical documentation and recommend improvements to optimize network performance and capacity

• Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives. • Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality. • Own and manage the full relationship with assigned key accounts. • Serve as the primary point of contact and trusted advisor to retail partners. • Lead business reviews, client meetings, and executive presentations. • Forecast sales performance and provide regular reporting to the Head of Residential Sales. • Manage marketing spend to maximize ROI and drive sell-through. • Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance. • Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations. • Represent Ooma at trade shows and industry events. • Travel regularly to meet with key accounts and strengthen face-to-face partnerships.

• Hunt for New Business: You’ll lead the charge in prospecting and generating your own leads by using a mix of outreach tactics—cold calling, door knocking, networking, and attending trade shows (25% travel required). • Sell Ooma’s Award-Winning Products: You will sell Ooma’s comprehensive suite of business products and solutions to small and mid-market companies, bringing them cutting-edge, cost-effective communication tools. • Own Your Sales Cycle: From prospecting to closing, you’ll take full ownership of your sales pipeline, managing each opportunity and ensuring consistent progress towards quota. • Drive Success: Build and maintain a strong, healthy pipeline of qualified leads, ensuring that your sales goals are consistently met or exceeded. • Present & Demonstrate: Show prospects how Ooma can help them thrive with personalized product demos and pitches. • Document and Track: Stay on top of your deals, activities, and pipeline using Salesforce to forecast and document your progress. • Grow with Us: This role offers real opportunities for professional growth and advancement as you contribute to Ooma’s expansion. • Continued Innovation: Use AI regularly to build lead lists with targeted verticals, email drip campaigns, etc.

• Hunt for New Business: You’ll lead the charge in prospecting and generating your own leads by using a mix of outreach tactics—cold calling, door knocking, networking, and attending trade shows (25% travel required). • Sell Ooma’s Award-Winning Products: You will sell Ooma’s comprehensive suite of business products and solutions to small and mid-market companies, bringing them cutting-edge, cost-effective communication tools. • Own Your Sales Cycle: From prospecting to closing, you’ll take full ownership of your sales pipeline, managing each opportunity and ensuring consistent progress towards quota. • Drive Success: Build and maintain a strong, healthy pipeline of qualified leads, ensuring that your sales goals are consistently met or exceeded. • Present & Demonstrate: Show prospects how Ooma can help them thrive with personalized product demos and pitches. • Document and Track: Stay on top of your deals, activities, and pipeline using Salesforce to forecast and document your progress. • Grow with Us: This role offers real opportunities for professional growth and advancement as you contribute to Ooma’s expansion. • Continued Innovation: Use AI regularly to build lead lists with targeted verticals, email drip campaigns, etc.

• Handle incoming billing cases across phone, chat, and email, ensuring accurate documentation and timely routing or resolution. • Serve as the first point of contact for customers seeking clarity on tax increases, price changes, or variations in monthly charges. • Provide real‑time support for urgent billing issues, payment questions, and account‑status concerns while maintaining a professional, service‑oriented approach. • Process billing structure updates, including invoice consolidation, PO changes, and recurring invoice modifications. • Review and audit customer accounts to explain charges, proration, historical billing, and invoice fluctuations (e.g., tax jurisdiction changes, updated pricing, usage‑based billing). • Update billing contacts, invoice recipients, and account communication preferences. • Assist customers with billing portal access, payment method guidance, and wire/ACH instructions. • Respond to general billing inquiries, including balances, due dates, invoice copies, and usage‑based charges (e.g., international calling, cloud‑storage fees). • Manage hardware‑related requests, including processing new device orders, coordinating returns, and updating account records. • Utilize AI in a variety of ways day to day to create efficiencies, assist with analysis, as well as connect data sets to customer behaviors.

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. About the Role: The VAR Account Manager will be responsible for managing and growing relationships with assigned Value-Added Reseller partners while driving revenue through the channel. This role focuses on partner enablement, pipeline development, and expanding adoption of Ooma solutions within partner customer bases. You will serve as the primary point of contact for your partners, helping them successfully position, sell, implement, and support Ooma’s portfolio of communications solutions. This is a high-impact role that requires a strong mix of relationship management, strategic thinking, and channel sales execution. The ideal candidate has experience working within telecom, VoIP, SaaS, or IT channel ecosystems and a proven track record of delivering revenue growth through reseller partnerships. What You’ll Do: - Build and maintain strong relationships with assigned VAR partners to drive consistent revenue growth through the channel - Serve as the primary partner contact, ensuring a high level of engagement, responsiveness, and overall partner satisfaction - Develop joint business plans with key partners to expand pipeline and increase adoption of Ooma solutions - Enable partners through product training, sales support, and education on Ooma’s communications platform - Identify new opportunities within partner customer bases and collaborate with partners to advance deals through the sales cycle - Maintain regular pipeline reviews and strategic account discussions with partners - Advocate for partner needs internally and collaborate with cross-functional teams to deliver a best-in-class partner experience - Maintain accurate pipeline visibility and revenue forecasting - Execute a disciplined sales process to consistently achieve or exceed revenue targets - Travel periodically to meet with partners and support partner-led sales initiatives and event Experience We’re Looking For: - 5–8 years of quota-carrying B2B sales or channel account management experience in Telecom, VoIP, SaaS, Networking, or IT services - Demonstrated success managing and growing VAR or reseller partner relationships - Proven ability to drive revenue through partner-led sales models - Strong understanding of channel sales strategy and partner engagement - Experience managing pipeline and opportunity forecasting - Excellent communication, presentation, and relationship-building skills - Highly organized and self-motivated with the ability to manage multiple partner relationships simultaneously - Strong problem-solving and analytical skills with a strategic approach to account growth - Ability to collaborate effectively across sales, marketing, and partner support teams What We Offer: Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks. - Comprehensive Medical/Dental/Vision insurance for you and eligible dependents - HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund) - Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability) - FSA Healthcare & Dependent Care - Commuter Benefits - Voluntary Accident, Critical Illness, Hospital Indemnity and Legal - 401(k), including employer match, and Roth - Employee Stock Purchase Plan (ESPP) - Paid Time off, Sick Time, as well as corporate holidays observed - Employee Assistance Program - Life Balance benefits with Travel Assistance Services and Identity Theft - Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs). United States Pay Range $100,000—$115,000 USD

• Own and expand a portfolio of strategic partnerships, driving successful market launches, revenue growth, and long-term strategic value. • Identify, pursue, and close new partnership opportunities that expand routes to market and complement Ooma’s technology portfolio. • Lead partnerships end-to-end, including commercial terms, product integration, billing and ordering, co-marketing, and sales enablement. • Navigate complex negotiations with mid-sized and large telecom providers (e.g., Verizon and similar carriers), with a strong understanding of telecom ecosystems and go-to-market models. • Develop competitive insights to inform and refine partnership strategy. • Define and communicate compelling joint value propositions that clearly articulate Ooma’s differentiation. • Partner with Product teams to align partnerships with the product roadmap and identify technology-driven opportunities. • Translate strategy into actionable plans and execute with a high degree of ownership and autonomy. • Continuously improve partnership processes and ways of working. • Provide regular updates to cross-functional leaders, the VP of Strategic Partnerships, and executive stakeholders.