ADTRAV Travel Management

Role Description ADTRAV is seeking a motivated sales professional to expand our corporate travel client base. The Business Development Executive is responsible for: - Identifying qualified prospects - Understanding their business travel needs - Presenting ADTRAV solutions - Moving opportunities from initial conversation through signed agreement and implementation transition This position is well suited for someone who enjoys: - Opening doors - Navigating complex buying groups - Creating tailored sales strategies - Building relationships that lead to long-term client partnerships Essential Duties and Responsibilities include: - Develop New Opportunities: - Build and manage a territory plan that identifies target accounts, qualified prospects, referral sources, partner opportunities, and industry events. - Lead the Sales Process: - Guide prospects through full sales cycle including discovery, solution design, presentations, proposal development, pricing coordination, negotiation, and contract completion. - Position ADTRAV Solutions: - Communicate ADTRAV’s service model, technology, reporting, implementation process, and overall value in a way that aligns with client priorities. - Maintain Sales Discipline: - Keep CRM records, opportunity updates, forecasts, account notes, activity history, and next steps accurate and current. - Use Modern Sales Resources: - Leverage CRM, research platforms, sales intelligence, and approved AI-enabled tools to prepare outreach, evaluate accounts, and improve productivity. - Coordinate Internally: - Work with leadership and internal teams to support proposals, transitions, and client commitments. - Monitor the Market: - Stay informed on travel management trends, buyer expectations, competitor activity, pricing approaches, and market conditions. - Travel When Required: - Attend client meetings, sales presentations, conferences, trade shows, and networking events as business needs require. - Meet established quarterly and annual new business sales quota and revenue goals. - Cultivate leads through cold calls, referrals, events, etc. Complete daily prospecting and lead generation activities. - Develop a thorough understanding of all ADTRAV’s services, products, systems, and capabilities. - Become an expert in ADTRAV's industry and customer and competitor base. - Build trust, loyalty, and strong long-term relationships with key decision-makers at targeted companies. - Deliver the right solutions to the right clients by understanding the clients’ pain points and needs and understanding their buying motives. - Manage the RFP process including gathering needed information and helping to finalize deliverables. - Participate in implementation process ensuring a smooth onboarding and that client needs are met and communicated internally. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, prospects, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - Bachelor’s degree in related field, or equivalent experience required. - 2-5 years of experience in B2B outside sales, business development, account acquisition, or consultative selling. - Corporate travel, travel management, or related industry experience is strongly preferred. - Demonstrated success prospecting, managing a pipeline, negotiating agreements, and closing new business. - Strong presentation, discovery, communication, analytical, and problem-solving skills. - Proficiency with Microsoft Office, CRM systems, virtual meeting platforms, sales intelligence resources, and proposal/RFP tools. - Ability to use CRM data, market research, and approved AI-enabled tools to prioritize accounts and improve sales effectiveness. - Self-directed, organized, resilient, accountable, and comfortable working in a remote/home-based environment. - Excellent English written and verbal communication skills. - Goal oriented, driven, team player that can work independently and as part of a team to meet personal and company revenue goals. - Excellent time-management and organizational skills. Able to handle multiple opportunities, travel, and other duties concurrently. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to travel as required for the position. - Valid driver’s license required. Proof of good driving record and insurance may be requested. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to maintain confidentiality of company and client information. - Able to successfully pass a credit, criminal, and/or employment reference background check. Benefits - Base pay salary range for this position is $90,000-100,000; in addition, this position is eligible for commission. - Base pay is based on experience in a similar role and experience in travel industry. - ADTRAV offers a competitive benefits package that includes: - Medical - Dental - Vision - Life - Disability - Flexible Spending Accounts - 401(k) - PTO

Role Description ADTRAV is seeking a Project Manager who is a highly motivated individual that enjoys interfacing with clients and working in a team-oriented environment where contributions are valued, make a difference, and are rewarded. This position will lead internal and external stakeholders through software development and implementation projects, and other key client projects effectively and efficiently. This will include: - Conducting routine calls with the client and internal stakeholders. - Updating and adhering to a project plan. - Writing work orders and communicating requirements effectively to key stakeholders. This RezDesk Project Manager is an SME on ADTRAV’s RezDesk team developing knowledge of proprietary products, solutions, and workflows that can bring together business and information technologies by understanding the needs and limitations of each. Active development of this knowledge is key to success for this position. This position has access to data and travelers as part of a government contract. Candidates for this position are required to be a US Citizen per contract requirements and pass extensive government clearances, that include reviewing criminal history, credit, employment, and IRS tax information. Essential Duties and Responsibilities include the following: - Understand ADTRAV products, systems, and processes to assist clients and communicate best practices on configurable options of the ADTRAV and OBT systems. - Serve as a point of contact for the client during the solution development and implementation process. - Lead implementation calls with clients and internal stakeholders. - Prepare meeting agendas and write summaries after meetings to provide to all stakeholders. - Write requirements documents based on client and internal conversations. - Communicate requirements clearly and effectively to key stakeholders. - Track project plan and ensure it stays on track and deliverables are communicated to stakeholders. - Coordinate with internal teams to ensure deadlines are met. - Adjust schedules and timelines as needed based on client requirements and objectives. - Ensure availability and allocation of resources. - Create and maintain thorough project documentation. - Measure project performance using appropriate systems, tools, and techniques. - Provide reports and updates to management as required. - Become an expert in ADTRAV's industry and customer base. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - Bachelor’s degree in business or related field, or equivalent experience required. - At least 2 years of professional experience overseeing/managing projects. - 3+ years of implementation experience. - Experience in the travel industry with technologies, including GDS systems and booking tools strongly preferred. - Solid technical background, with understanding or hands-on experience in software development and web technologies. - Experience with Jira or other ticketing systems required. - Experience with Microsoft Office suite (Word, Excel, PPT). - Excellent English written and verbal communication skills. - Strong analytical and critical thinking skills. - Adept at finding solutions to meet the needs of key stakeholders. - Strong attention to detail with emphasis on accuracy and quality. - Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines. - Excellent time-management and organizational skills. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Able to maintain confidentiality of company and client information. - Able to successfully pass a credit, criminal, and/or employment reference background check. - This position has access to data as part of a government contract, and it is a requirement of the contract for individuals to be a U.S. citizen. Candidates must be able to show proof upon hire that they meet this requirement. - Able to successfully pass a government clearance process as required by clients. Benefits - Salary range: $75,000-85,000; may consider pay outside this range based on experience. - Competitive benefits package that includes: - Medical, dental, vision, life, and disability insurance. - Flexible Spending Accounts. - 401(k). - PTO.

Role Description ADTRAV is seeking a Government Account Manager to be responsible for the strategic management of assigned government accounts, focusing on building strong relationships, ensuring compliance with government regulations, and leveraging data analytics to support program performance. This role involves: - Contract oversight - Program implementation - Value-added services within regulatory frameworks - Policy alignment - Comprehensive advisory and management services - Leading business planning and reviews - Maintaining audit readiness - Establishing strong partnerships with key federal stakeholders This position is required to pass an extensive government clearance, which includes reviewing criminal history, credit, employment, and other financial information. Essential Duties and Responsibilities include: - Serve as the primary point of contact for federal clients and develop trusted relationships to ensure ADTRAV consistently meets contractual and program requirements. - Build and maintain relationships across federal stakeholders, including Contracting Officers (CO), Contracting Officer Representatives (COR), program managers, and agency leadership. - Ensure full compliance with federal regulations, contract requirements, and agency-specific travel policies, including adherence to Federal Acquisition Regulations (FAR) and other applicable guidelines. - Monitor and analyze client data to identify cost-saving opportunities and present compliant, data-driven recommendations aligned with contract scope and agency policies. - Conduct regular meetings and business reviews with clients, including performance reporting aligned to contractual KPIs and SLAs. - Address client needs, concerns, and escalations promptly and efficiently within a highly regulated and high-visibility environment. - Develop and implement account strategies that support contract compliance, program performance, and long-term client satisfaction. - Propose program improvements based on client feedback and data analysis, ensuring all recommendations remain within contract scope and are approved through appropriate channels. - Advise on travel program optimization within agency policy constraints, regulatory requirements, and cost-containment objectives. - Stay current with federal travel regulations, industry trends, and government requirements to provide informed and compliant guidance. - Educate clients on new solutions and services while ensuring alignment with contract terms and federal requirements. - Coordinate with internal teams to ensure timely and successful delivery of solutions. - Identify and mitigate operational, compliance, and contractual risks within assigned accounts. - Monitor and report on contractual goals, including SLA performance, KPI tracking, and service delivery metrics. - Support contract lifecycle activities, including implementations, renewals, option years, and modifications. - Lead and support new account implementations and program updates in accordance with federal processes. - Maintain audit-ready documentation and support government audits and compliance reviews. - Produce and provide reports to internal and external stakeholders. - Update CRM with client information and other pertinent data. - Assist with client technical and service issues; create Jira tickets and follow up with internal teams to ensure there is a resolution and client is satisfied. - Attend client meetings, company meetings, and/or event/training seminars as needed. - Understand ADTRAV products, systems, and processes to assist clients and demonstrate ADTRAV’s value. - Become an expert in ADTRAV's industry and customer base and in federal travel programs and regulations. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - Bachelor’s degree in related field, or equivalent experience preferred. - Minimum 3 years’ experience in B2B account management, preferably supporting federal government clients. - Strong understanding of federal contracting principles and compliance requirements preferred. - Proven data analysis skills with ability to leverage data to identify cost-saving opportunities and recommend travel program strategies. - Able to manage assigned tasks and projects and meet key deadlines and deliverables. - Strong analytical, critical thinking, problem solving, and negotiation skills. - Excellent English written and verbal communication skills. - Demonstrated presentation and people skills; able to engage with all levels of associates and clients. - Strong attention to detail with excellent time management and organizational skills. - Experience in the travel industry with an understanding of related technologies a plus. - Experience with Microsoft Office suite and CRM applications. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to travel as needed for client and company meetings. - Able to maintain confidentiality of company and client information. - Able to successfully pass a credit, criminal, and/or employment reference background check. - Able to successfully pass a government clearance process as required by clients. Benefits - Medical - Dental - Vision - Life - Disability - Flexible Spending Accounts - 401(k) - PTO

Role Description ADTRAV is seeking a Director of Government Operations to be responsible for the implementation of operational activities for multiple government operations teams to obtain the most efficient utilization of labor and processes. This position facilitates and executes the company’s strategy through building alignment and developing the capabilities of direct reports and their teams. This position has access to data and travelers as part of a government contract. Candidates for this position are required to be a US Citizen per contract requirements and pass extensive government clearances, that include reviewing criminal history, credit, employment, and IRS tax information. - Provide day-to-day leadership, including coaching and training, of the Manager Government Operations on how to effectively manage their team related to policies and procedures of the company. - Set goals and objectives for direct reports and provide guidance to them to ensure they know what is expected in their position and in the company. - Ensure direct reports are actively managing their teams and creating a positive and high performing team environment. - Review department reporting and create action plans with manager on how to correct any deficiencies. - Conduct weekly individual and team meetings. - Develop, mentor, and lead employees to foster an environment of teamwork and accountability. Provide constructive feedback and identify areas of improvement for team and work to develop objectives to meet these needs. - Conduct performance appraisals and disciplinary documentation on team, in accordance with HR policies and procedures. - Be knowledgeable and trained in direct reports duties and be able to perform the job functions as needed. - Understand and utilize various applications to assist agents and clients, including GDS, online booking tools, ADTRAV products and various internal applications. - Support company goals and objectives by providing leadership on issues that involve cost, quality, processes, scheduling, and people. - Become knowledgeable in ADTRAV's industry and customer base. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Work with senior and executive leadership to identify, develop and implement improvement roadmaps related to process and workflow efficiencies. - Review work of direct reports and key decisions to ensure company objectives and timelines are achieved as well as the execution of programs are accomplished. - Assist with the identification of high and low performing employees and create development and training opportunities. - Serve as an escalation for client issues, attending client meetings and working with Manager Government Operations to address concerns and ensure action plans are executed. - Monitor KPIs and SLAs and ensure Manager Government Operations is meeting the client expectations and attaining the SLAs/KPIs, e.g., call and email volume, transaction rates, client/travel satisfaction, overdue tasks, and agent errors. - Work collaboratively with the Training Manager and other leadership on evaluating call volume and training needs to ensure we are servicing our clients to their expectations. - Participate in the recruiting process by interviewing and selecting new team members. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required; Bachelor’s Degree preferred. - Highly self-motivated leader, able to manage multiple tasks/responsibilities, both strategic and tactical, in a fast-paced environment and with minimal supervision. - At least 5 years managing a government travel agent team. - Proven experience developing high-performing teams and providing effective coaching and mentoring. - Exhibits leadership traits to motivate, communicate, and provide feedback as a hands-on, highly organized and directed leader. - Exercises discretion and judgment when providing feedback, guidance, clarification, and disciplinary action. - Able to work collaboratively with different departments, managers, and clients to execute business objectives. - Strong knowledge of the travel industry, government travel regulations and Sabre GDS. - At least 5 years of government travel consultant/travel agent experience, preferably in a call center environment. - Working knowledge and proficiency in Fly America Open Skies and federal travel regulations. - Experience with Microsoft Office suite (Outlook, Word, Excel). - Analytic and decisive with ability to prioritize and communicate objectives. - Excellent English written and verbal communication skills. - Strong attention to detail with emphasis on accuracy and quality. - Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Able to work a schedule between Monday-Friday, 7am-7pm CT, and after hours, weekends, and holidays as needed. - Able to travel up to 20% as needed for client and company meetings. - Able to maintain confidentiality of company and client information. - Able to successfully pass a credit, criminal, and/or employment reference background check. - This position has access to data as part of a government contract, and it is a requirement of the contract for individuals to be a U.S. citizen. Candidates must be able to show proof upon hire that they meet this requirement. - Able to successfully pass a government clearance process as required by clients. Benefits - Salary range: $95,000-120,000; may consider pay outside this range based on senior management or director experience in a TMC and experience with managing a Government team and accounts. - ADTRAV offers a competitive benefits package that includes: - Medical - Dental - Vision - Life - Disability - Flexible Spending Accounts - 401(k) - PTO Company Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. • Maintain sufficient account knowledge to assist clients without delay. • Check queues daily to ensure accuracy and that all issued tickets are complete. • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. • Provide travel expertise to clients. • Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. • Become knowledgeable in ADTRAV's industry and customer base. • Participate in ongoing training to continuously build knowledge and skills in the industry. • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures. • Other duties as assigned.

Role Description ADTRAV is seeking an Associate Manager VIP Operations to support the manager in overseeing daily operations of a high-touch VIP travel team. This role ensures exceptional service delivery, operational efficiency, and compliance with corporate and government travel standards while providing leadership and support to travel consultants. This position plays a key role in maintaining service quality, resolving issues, and ensuring seamless travel experiences for executive and VIP clients. This position has access to data and travelers as part of government contracts. Candidates for this position are required to be a US Citizen per contract requirements and pass extensive government clearances, that include reviewing criminal history, credit, employment, and IRS tax information. - Work with the manager to supervise a team of agents who book travel requests on behalf of clients and ensure agents provide an excellent customer service experience in every interaction. - Assist the manager with the day-to-day operations of the department and motivating and supervising VIP travel consultants. - Oversee all itineraries by verifying reservations have all appropriate information and reviewing travel authorizations. - Research agent and client issues promptly by gathering information and then provide information to manager. - Assist the manager in monitoring call volume, ensuring agents are available to service clients. - Assist the manager with payroll preparation activities to include reviewing time off requests and time punches. - Provide coaching and training to agents on how to service travelers and on policies and procedures of the company. - Review turnover transaction rates and errors/write offs and work with manager to address with agents. - Monitor the pre/post trip reporting. - Utilize various applications, including GDS, online booking tools, and various internal applications. - Identify process and workflow efficiencies and provide recommendations to management on how to improve. - Be able to assist travelers and book itineraries as needed. - Understand ADTRAV products, systems, and processes to assist agents and clients. - Become knowledgeable in ADTRAV's industry and customer base. - Participate in ongoing training to continuously build knowledge and skills in the industry. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 5 years of travel consultant/travel agent experience, preferably in a call center environment and with VIP clients/travelers. - Experience booking travel for corporate clients required; experience booking travel for government clients preferred. - Strong knowledge of Sabre GDS required. Knowledge of Amadeus a plus. - Experience as a team lead or mentor required. - Working knowledge and proficiency in Fly America Open Skies and federal travel regulations. - Experience booking international travel with geographical and rate structures. - Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Experience with Microsoft Office suite (Outlook, Word, Excel). - Highly proficient in business writing and able to format emails and communication with proper grammar and spelling. - Excellent English written and verbal communication skills. - Strong attention to detail with emphasis on accuracy and quality. - Highly self-motivated and able to manage multiple tasks in a fast-paced environment and with minimal supervision. - Able to function in a high-paced and at times stressful environment. - Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Exhibits leadership traits to motivate, communicate, and provide feedback. - Exercises discretion and judgment when providing feedback, guidance, clarification, and training. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, as well as after hours, weekends, and holidays as needed. - Able to maintain confidentiality of company and client information. - Able to successfully pass a credit, criminal, and/or employment reference background check. - This position has access to data and travelers as part of a government contract, and it is a requirement of the contract for individuals to be a U.S. citizen. Candidates must be able to show proof upon hire that they meet this requirement. - Able to successfully pass a government clearance process as required by clients. Benefits - Salary range: $72,000-$77,000 a year; consideration may be given outside this range. - Pay is based on experience in a similar lead role and corporate/government travel consultant experience. - ADTRAV offers a competitive benefits package that includes: - Medical - Dental - Vision - Life - Disability - Flexible Spending Accounts - 401(k) - PTO Company Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

Role Description ADTRAV is seeking Travel Consultants to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations, and car and train reservations through a GDS system. - Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. - Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. - Maintain sufficient account knowledge to assist clients without delay. - Check queues daily to ensure accuracy and that all issued tickets are complete. - Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. - Provide travel expertise to clients. - Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. - Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. - Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. - Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. - Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. - Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. - Become knowledgeable in ADTRAV's industry and customer base. - Participate in ongoing training to continuously build knowledge and skills in the industry. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 2 years of experience booking domestic and international travel; complex international a plus. - Experience using a GDS System; Sabre required, Amadeus a plus. - Highly knowledgeable of city, airline, hotel, and car rental codes. - Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. - Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Ability to consistently deliver excellent customer service, internally and externally. - Experience with Microsoft Office suite (Outlook, Word, Excel). - Excellent English written and verbal communication skills. - Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. - Strong attention to detail with emphasis on accuracy and quality. - Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. - Strong organizational and problem-solving abilities. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Be able to successfully attend and pass new hire and department specific training. - Able to maintain confidentiality of company and client information. - Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends and holidays as needed. - Able to successfully pass a credit, criminal, and/or employment reference background check. Requirements - The pay range for this position is $24-$27/hour. Pay is based on the team, and experience booking corporate and complex international travel. - There are opportunities for quarterly bonuses based on meeting outlined KPIs. Benefits - ADTRAV offers a competitive benefits package that includes: - Medical - Dental - Vision - Life - Disability - Flexible Spending Accounts - 401(k) - PTO Company Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

Role Description ADTRAV is seeking a Principal Data Engineer to be responsible for leading the design, development and implementation of components within ADTRAV’s business intelligence application. This position has access to data as part of a government contract, and it is a requirement of the contract for individuals to be a U.S. citizen. Candidates must be able to show proof upon hire that they meet this requirement. In addition, this position is required to pass a government clearance process. - Lead the design, development, and implementation of major components of the RezIntel platform. - Work with cross-functional teams to gather requirements and understand data needs. - Implement data ingestion, storage, and processing solutions for structured and unstructured data. - Ensure the data storage system is scalable and highly available. - Develop and maintain data pipelines and ETL/ELT processes. - Maintain a strong understanding of a data lifecycle. - Conduct data modeling and create documentation like data definitions, data flow diagrams, and process definitions. - Automate and ensure data quality. - Design and develop database objects, tables, stored procedures, views, and ETL pipelines. - Conduct performance tuning of T-SQL, including stored procedures, views, functions, etc. - Mentor and instruct other engineers on best practices. - Analyze, solve, and correct issues in real-time. - Provide engineering estimates. - Use Agile development tools to track and communicate project progress. - Stay up to date on new information technologies and emerging trends, and their possible application in the company. - Work non-standard business hours to attend meetings and provide support via text/phone/email in a 24/7/365 environment. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - Bachelor’s Degree in related field or equivalent experience required. - 10+ years of experience in ETL technologies and concepts like SSIS and Python/Pandas. - 8+ years of experience in Data Warehousing, DataVault, and Data Mart concepts and implementation especially in relational databases like SQL Server. - Ability to mentor engineering teams on best practices. - Strong SQL knowledge and work experience with relational databases such as Microsoft SQL Server, or PostgreSQL. - Experience in architecting, crafting, and developing highly scalable distributed data processing systems. - Experience architecting DataVault and/or Kimbell systems. - Experience in using visualization and reporting tools such as SSRS, Qlik Sense, and PowerBI. - Experience implementing data solutions in Azure and on-prem data centers using ETL tools, queues, batch scheduling services and various storage solutions. - Background in data analysis and data modeling. - Experience in Agile SDLC methodologies (Kanban and Scrum). - Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Azure DevOps, etc. - Hands on experience with Python, Pandas, and other Python ETL tools required. - Ability to estimate the work required and deliver the project on schedule as estimated. - Experience with source control such as Git or TFS. - Experience with issue tracking systems such as Jira or Azure DevOps. - Ability to learn ADTRAV’s business and products quickly and adapt to a dynamic development environment. - Excellent English written and verbal communication skills. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines. - Able to work in a fast-paced environment while balancing both strategic and tactical responsibilities. - Detail oriented with strong organizational and analytical skills. - “Can do” problem solving mentality, while still respecting standards, quality, and security. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements, including stable, high-speed internet. - Able to maintain confidentiality of company and client information. - Able to work outside of normal business hours and provide 24/7/365 support to team. - Able to successfully pass a credit, criminal, and/or employment reference background check. - Able to successfully pass a government clearance process as required by clients. Benefits - Salary range for this position is $140,000-160,000 a year but consideration may be given outside of this range. - Pay is based on experience with the role and with the required applications/technologies. - ADTRAV offers a competitive benefits package that includes: - Medical - Dental - Vision - Life - Disability - Flexible Spending Accounts - 401(k) - PTO Company Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

• Work with the manager to supervise a team of agents who book travel requests on behalf of clients and ensure agents provide an excellent customer service experience in every interaction. • Assist the manager with the day-to-day operations of the department. • Oversee all itineraries by verifying reservations have all appropriate information and reviewing travel authorizations. • Research agent and client issues promptly by gathering information and then provide information to manager. • Assist the manager in monitoring call volume, ensuring agents are available to service clients. • Assist the manager with payroll preparation activities to include reviewing time off requests and time punches. • Provide coaching and training to agents on how to service travelers and on policies and procedures of the company. • Review turnover transaction rates and errors/write offs and work with manager to address with agents. • Monitor the pre/post trip reporting. • Utilize various applications, including GDS, online booking tools, and various internal applications. • Identify process and workflow efficiencies and provide recommendations to management on how to improve. • Be able to assist travelers and book itineraries as needed. • Understand ADTRAV products, systems, and processes to assist agents and clients. • Become knowledgeable in ADTRAV's industry and customer base. • Participate in ongoing training to continuously build knowledge and skills in the industry. • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures. • Other duties as assigned.

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. • Maintain sufficient account knowledge to assist clients without delay. • Check queues daily to ensure accuracy and that all issued tickets are complete. • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. • Provide travel expertise to clients. • Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. • Become knowledgeable in ADTRAV's industry and customer base. • Participate in ongoing training to continuously build knowledge and skills in the industry. • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures. • Other duties as assigned.