ADTRAV Travel Management

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. • Maintain sufficient account knowledge to assist clients without delay. • Check queues daily to ensure accuracy and that all issued tickets are complete. • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. • Provide travel expertise to clients. • Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. • Become knowledgeable in ADTRAV's industry and customer base. • Participate in ongoing training to continuously build knowledge and skills in the industry. • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures. • Other duties as assigned.

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. • Maintain sufficient account knowledge to assist clients without delay. • Check queues daily to ensure accuracy and that all issued tickets are complete. • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. • Provide travel expertise to clients. • Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. • Become knowledgeable in ADTRAV's industry and customer base. • Participate in ongoing training to continuously build knowledge and skills in the industry. • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures. • Other duties as assigned.

Role Description ADTRAV is seeking a Travel Agent – Leisure to be responsible for all aspects of trip booking and management of vacations for one of our luxury corporate accounts. This position requires someone who is highly organized, has excellent communication skills, and has experience in a direct selling environment and in proactive customer development. As a valuable member of the advisor team, this position is a key player in growing repeat sales and supporting marketing initiatives, which includes qualifying customers to determine what destinations, modes of travel, travel dates, and accommodations are needed and booking the travel reservations. - Provide consultations with potential and current clients to assist them in making vacation plans with our company. - Answer calls and emails promptly from luxury corporate clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt and excellent customer service. - Book and issue airline, hotel, car, and other tour reservations through GDS system, accurately and efficiently. - Establish and maintain a high-level knowledge of destinations and travel options. - Oversee all stages of the travel management process including payables/receivables, client care, and confirming travel arrangements. - Be responsive to clients throughout the planning process. - Meet all KPIs as required for the position (e.g., revenue generation, average commission, conversion rate, service fee penetration). - Document all information in the CRM to track contacts and the stages of the planning process. - Utilize various applications, including GDS, online booking tools, and various internal applications. - Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. - Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. - Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. - Become knowledgeable in ADTRAV's industry and customer base. - Participate in ongoing training to continuously build knowledge and skills in the industry. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 2 years of leisure travel experience, with emphasis on using a consultative planning approach. - Minimum 2 years of successful sales experience. - Experience using a GDS System; Sabre required, Amadeus a plus. - Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations. - Experience booking international travel. Regional experience and knowledge of major European tourist destinations preferred (e.g., Northern Europe and Italy, France, England). - Highly knowledgeable of city, airline, hotel, and car rental codes. - Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Strong customer service orientation with proven ability to establish and develop relationships. - Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams). - Experience using a CRM to enter and track activities. - Excellent English written and verbal communication skills. - Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. - Strong attention to detail with emphasis on accuracy and quality. - Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. - Able to respond quickly in a dynamic and changing environment. - Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, as well as after hours, weekends, and holidays as needed. - Able to travel up to 15% to attend client, vendor, and company events. - Able to maintain confidentiality of company and client information. - Able to successfully pass a credit, criminal, and/or employment reference background check. Benefits - The pay range for this position is $24-26/hour with additional earning potential through commission. - ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO. Company Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

Role Description ADTRAV is seeking a Principal Data Engineer to be responsible for leading the design, development and implementation of components within ADTRAV’s business intelligence application. This position has access to data as part of a government contract, and it is a requirement of the contract for individuals to be a U.S. citizen. Candidates must be able to show proof upon hire that they meet this requirement. In addition, this position is required to pass a government clearance process. - Lead the design, development, and implementation of major components of the RezIntel platform. - Work with cross-functional teams to gather requirements and understand data needs. - Implement data ingestion, storage, and processing solutions for structured and unstructured data. - Ensure the data storage system is scalable and highly available. - Develop and maintain data pipelines and ETL/ELT processes. - Maintain a strong understanding of a data lifecycle. - Conduct data modeling and create documentation like data definitions, data flow diagrams, and process definitions. - Automate and ensure data quality. - Design and develop database objects, tables, stored procedures, views, and ETL pipelines. - Conduct performance tuning of T-SQL, including stored procedures, views, functions, etc. - Mentor and instruct other engineers on best practices. - Analyze, solve, and correct issues in real-time. - Provide engineering estimates. - Use Agile development tools to track and communicate project progress. - Stay up to date on new information technologies and emerging trends, and their possible application in the company. - Work non-standard business hours to attend meetings and provide support via text/phone/email in a 24/7/365 environment. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - Bachelor’s Degree in related field or equivalent experience required. - 10+ years of experience in ETL technologies and concepts like SSIS and Python/Pandas. - 8+ years of experience in Data Warehousing, DataVault, and Data Mart concepts and implementation especially in relational databases like SQL Server. - Ability to mentor engineering teams on best practices. - Strong SQL knowledge and work experience with relational databases such as Microsoft SQL Server, or PostgreSQL. - Experience in architecting, crafting, and developing highly scalable distributed data processing systems. - Experience architecting DataVault and/or Kimbell systems. - Experience in using visualization and reporting tools such as SSRS, Qlik Sense, and PowerBI. - Experience implementing data solutions in Azure and on-prem data centers using ETL tools, queues, batch scheduling services and various storage solutions. - Background in data analysis and data modeling. - Experience in Agile SDLC methodologies (Kanban and Scrum). - Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Azure DevOps, etc. - Hands on experience with Python, Pandas, and other Python ETL tools required. - Ability to estimate the work required and deliver the project on schedule as estimated. - Experience with source control such as Git or TFS. - Experience with issue tracking systems such as Jira or Azure DevOps. - Ability to learn ADTRAV’s business and products quickly and adapt to a dynamic development environment. - Excellent English written and verbal communication skills. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines. - Able to work in a fast-paced environment while balancing both strategic and tactical responsibilities. - Detail oriented with strong organizational and analytical skills. - “Can do” problem solving mentality, while still respecting standards, quality, and security. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements, including stable, high-speed internet. - Able to maintain confidentiality of company and client information. - Able to work outside of normal business hours and provide 24/7/365 support to team. - Able to successfully pass a credit, criminal, and/or employment reference background check. - Able to successfully pass a government clearance process as required by clients. Benefits - Competitive salary range: $140,000-160,000 a year, with consideration given outside of this range based on experience. - Medical, dental, vision, life, and disability insurance. - Flexible Spending Accounts. - 401(k) plan. - Paid Time Off (PTO).

Role Description ADTRAV is seeking a Government VIP Travel Consultant to be responsible for all aspects of travel management for our government VIP clients. This includes: - Conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. - Booking and issuing domestic and complex international airline itineraries, hotel reservations, and transportation reservations through a GDS system. The schedule for this position is either Friday-Tuesday or Saturday-Wednesday (must be able to work every weekend). The hours can be flexible on the weekdays but the hours on Saturday and Sunday are 9am-6pm CT. This position is remote; however, it may require travel on-site to our government client in downtown Washington, D.C. for 1-2 weeks of training at the start of employment. Candidates must be a US Citizen per contract requirements and pass an extensive government clearance, including reviewing criminal history, credit, employment, and IRS tax information. Essential Duties and Responsibilities include: - Answering calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries. - Utilizing Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently. - Maintaining sufficient account knowledge to assist clients without delay. - Checking queues daily to ensure accuracy and that all issued tickets are complete. - Maintaining service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. - Providing travel expertise to clients. - Sending quotes for international travel; breaking rules down to see if there are restrictions or are non-refundable, understanding open skies and FAA rules. - Maintaining knowledge of passport and visa guidelines and federal travel regulations. - Providing accurate information, guidance, and direction to travelers on the requirements, processes, and procedures of securing passports and visas. - Meeting KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. - Communicating with airlines on flight changes, seating, and upgrades and providing updates to the client as needed. - Following ADTRAV policies, procedures, and approved workflows on how to service travelers. - Providing excellent customer service in every interaction with travelers, showing empathy and being able to identify and solve traveler issues. - Communicating effectively with other agents and employees to solve problems, gather information, and service travelers. - Becoming knowledgeable in ADTRAV's industry and customer base. - Participating in ongoing training to continuously build knowledge and skills in the industry. - Representing ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhering to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 5 years of experience booking domestic and international travel; complex international a plus. - Experience booking travel for government clients. - Experience working with VIP clients and providing high touch, white glove service. - Prior experience with Visa/Passports preferred. - Experience using a GDS System; Sabre required, Amadeus a plus. - Highly knowledgeable of city, airline, hotel, and car rental codes. - Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement. - Ability to weigh cost benefits and recommend alternate travel options to travelers within policy. - Strong computer and typing skills, including the ability to navigate quickly between programs and use shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Ability to consistently deliver excellent customer service, internally and externally. - Experience with Microsoft Office suite (Outlook, Word, Excel). - Highly proficient in business writing and able to format emails and communication with proper grammar and spelling. - Excellent English written and verbal communication skills. - Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. - Strong attention to detail with emphasis on accuracy and quality. - Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. - Strong organizational and problem-solving abilities. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Be able to successfully attend and pass new hire and department-specific training. - Able to travel on-site in Washington, DC for training. - Able to maintain confidentiality of company and client information. - Able to work a schedule that is either Friday-Tuesday or Saturday-Wednesday, and falls between 7am-7pm CT. - Able to successfully pass a credit, criminal, and/or employment reference background check. - Able to successfully pass a government clearance process as required by the client. Benefits - Competitive pay range of $27-33/hour, based on experience with VIP clients and experience booking government and complex international travel. - Medical, dental, and vision insurance. - Life and disability insurance. - Flexible Spending Accounts. - 401(k) plan. - Paid Time Off (PTO).

Role Description ADTRAV is seeking a Manager Operations to motivate and manage Travel Consultants, resolve issues from clients, and conduct research into various items, in collaboration with other internal departments. Responsibilities also include, but are not limited to: - Provide day-to-day leadership of a team of Travel Consultants, Team Leads, and/or Associate Managers. - Be knowledgeable and trained in direct reports duties and be able to perform the job functions as needed, including the ability to assist travelers and book itineraries. - Champion the proper use of ADTRAV tools by participating in developments and enhancements as well as monitoring execution from the agents. - Set goals and objectives for the team and provide guidance on how to achieve them. - Review turnover transaction rates and errors/write offs and address with agents. - Review itineraries by verifying reservations have all appropriate information and reviewing travel authorizations. - Provide coaching and training to agents on how to service travelers and on policies and procedures of the company. - Review agent job aids and ensure information is correct and updated regularly. - Understand ADTRAV products, systems, and processes to assist agents and clients. - Become knowledgeable in ADTRAV's industry and customer base. - Monitor call volume, ensuring agents are available to service clients. - Serve as the main contact for clients and ensure any client concerns are researched, addressed, and resolved promptly. - Research agent and client issues promptly by gathering information and then provide solutions to client/account management team and address with agent. - Work with senior leadership to keep KPIs and SLAs in line with client expectations. - Identify process and workflow efficiencies and provide recommendations to management on how to improve. - Create, adjust and monitor all department reporting. - Process timecards and time off for payroll. - Develop, mentor, and lead employees to foster an environment of teamwork and accountability. - Provide constructive feedback and identify areas of improvement for team and work to develop objectives to meet these needs. - Conduct weekly individual and team meetings. - Conduct performance appraisals and disciplinary documentation on team, in accordance with HR policies and procedures. - Participate in the recruiting process by interviewing and selecting new agents. - Utilize various applications, including GDS, online booking tools, and various internal applications. - Participate in ongoing training to continuously build knowledge and skills in the industry. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 5 years of travel consultant/travel agent experience, preferably in a call center environment. - 2+ years’ experience managing a team. - Experience booking travel for corporate clients preferred. - Strong knowledge of Sabre GDS required. Knowledge of Amadeus a plus. - Working knowledge and proficiency in Fly America, Open Skies and federal travel regulations. - Experience booking international travel with geographical and rate structures. - Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Experience with Microsoft Office suite (Outlook, Word, Excel). - Hands-on, highly organized and directed leader. - Highly self-motivated leader, able to manage multiple tasks/responsibilities, both strategic and tactical, in a fast-paced environment and with minimal supervision. - Analytic and decisive with ability to prioritize and communicate objectives. - Exhibits leadership traits to motivate, communicate, and provide feedback. - Exercises discretion and judgment when providing feedback, guidance, clarification, training, and disciplinary action. - Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to work collaboratively with different departments, managers, and clients to execute business objectives. - Highly proficient in business writing and able to format emails and communication with proper grammar and spelling. - Excellent English written and verbal communication skills. - Able to function in a high-paced and at times stressful environment. - Strong attention to detail with emphasis on accuracy and quality. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Able to work a schedule between Monday-Friday, 7am-7pm CT, as well as after hours, weekends, and holidays as needed. - Able to travel up to 15% as needed for client and company meetings. - Able to maintain confidentiality of company and client information. - Able to successfully pass a credit, criminal, and/or employment reference background check. Additional background checks and/or clearances may be required for specific clients. Benefits - Salary range: $72,000-80,000 a year, with consideration given outside of this range based on management experience in a TMC and experience with corporate travel. - Competitive benefits package including medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.

Role Description ADTRAV is seeking an Associate Manager Operations to assist the manager in motivating and supervising Travel Consultants and resolving minor issues from clients. In addition, this position conducts research for payment changes. Responsibilities also include but are not limited to: - Work with the manager to supervise a team of agents who book travel requests on behalf of clients and ensure agents provide an excellent customer service experience in every interaction. - Assist the manager with the day-to-day operations of the department. - Oversee all itineraries by verifying reservations have all appropriate information and reviewing travel authorizations. - Research agent and client issues promptly by gathering information and then provide information to manager. - Assist the manager in monitoring call volume, ensuring agents are available to service clients. - Assist the manager with payroll preparation activities to include reviewing time off requests and time punches. - Provide coaching and training to agents on how to service travelers and on policies and procedures of the company. - Review turnover transaction rates and errors/write offs and work with manager to address with agents. - Monitor the pre/post trip reporting. - Utilize various applications, including GDS, online booking tools, and various internal applications. - Identify process and workflow efficiencies and provide recommendations to management on how to improve. - Be able to assist travelers and book itineraries as needed. - Understand ADTRAV products, systems, and processes to assist agents and clients. - Become knowledgeable in ADTRAV's industry and customer base. - Participate in ongoing training to continuously build knowledge and skills in the industry. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 5 years of travel consultant/travel agent experience, preferably in a call center environment. - Experience booking travel for corporate clients preferred. - Strong knowledge of Sabre GDS required. Knowledge of Amadeus a plus. - Experience as a team lead or mentor required. - Working knowledge and proficiency in Fly America, Open Skies and federal travel regulations. - Experience booking international travel with geographical and rate structures. - Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Experience with Microsoft Office suite (Outlook, Word, Excel). - Highly proficient in business writing and able to format emails and communication with proper grammar and spelling. - Excellent English written and verbal communication skills. - Strong attention to detail with emphasis on accuracy and quality. - Highly self-motivated and able to manage multiple tasks in a fast-paced environment and with minimal supervision. - Able to function in a high-paced and at times stressful environment. - Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Exhibits leadership traits to motivate, communicate, and provide feedback. - Exercises discretion and judgment when providing feedback, guidance, clarification, and training. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, as well as after hours, weekends, and holidays as needed. - Able to maintain confidentiality of company and client information. - Able to successfully pass a credit, criminal, and/or employment reference background check. Requirements The salary range for this position is $60,000-65,000 a year. Pay is based on experience in a similar lead role and corporate travel consultant experience. Benefits - ADTRAV offers a competitive benefits package that includes: - Medical - Dental - Vision - Life - Disability - Flexible Spending Accounts - 401(k) - PTO Company Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

Role Description ADTRAV is seeking Travel Consultants to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations, and car and train reservations through a GDS system. - Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. - Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. - Maintain sufficient account knowledge to assist clients without delay. - Check queues daily to ensure accuracy and that all issued tickets are complete. - Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. - Provide travel expertise to clients. - Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. - Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. - Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. - Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. - Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. - Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. - Become knowledgeable in ADTRAV's industry and customer base. - Participate in ongoing training to continuously build knowledge and skills in the industry. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 2 years of experience booking domestic and international travel; complex international a plus. - Experience using a GDS System; Sabre required, Amadeus a plus. - Highly knowledgeable of city, airline, hotel, and car rental codes. - Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. - Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Ability to consistently deliver excellent customer service, internally and externally. - Experience with Microsoft Office suite (Outlook, Word, Excel). - Excellent English written and verbal communication skills. - Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. - Strong attention to detail with emphasis on accuracy and quality. - Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. - Strong organizational and problem-solving abilities. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Be able to successfully attend and pass new hire and department specific training. - Able to maintain confidentiality of company and client information. - Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends and holidays as needed. - Able to successfully pass a credit, criminal, and/or employment reference background check. Benefits - The pay range for this position is $24-$27/hour. Pay is based on the team, and experience booking corporate and complex international travel. - There are opportunities for quarterly bonuses based on meeting outlined KPIs. - ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO. Company Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

• Responsible for all aspects of travel management for our government clients. • Conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. • Booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system. • Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. • Maintain sufficient account knowledge to assist clients without delay. • Check queues daily to ensure accuracy and that all issued tickets are complete. • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. • Provide travel expertise to clients. • Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. • Become knowledgeable in ADTRAV's industry and customer base. • Participate in ongoing training to continuously build knowledge and skills in the industry. • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. • Adhere to company policies and procedures. • Other duties as assigned.

Role Description ADTRAV is seeking Travel Consultants to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations, and car and train reservations through a GDS system. - Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. - Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. - Maintain sufficient account knowledge to assist clients without delay. - Check queues daily to ensure accuracy and that all issued tickets are complete. - Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. - Provide travel expertise to clients. - Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. - Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. - Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. - Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. - Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. - Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. - Become knowledgeable in ADTRAV's industry and customer base. - Participate in ongoing training to continuously build knowledge and skills in the industry. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 2 years of experience booking domestic and international travel; complex international a plus. - Experience using a GDS System; Sabre required, Amadeus a plus. - Highly knowledgeable of city, airline, hotel, and car rental codes. - Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. - Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Ability to consistently deliver excellent customer service, internally and externally. - Experience with Microsoft Office suite (Outlook, Word, Excel). - Excellent English written and verbal communication skills. - Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. - Strong attention to detail with emphasis on accuracy and quality. - Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. - Strong organizational and problem-solving abilities. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Be able to successfully attend and pass new hire and department specific training. - Able to maintain confidentiality of company and client information. - Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends and holidays as needed. - Able to successfully pass a credit, criminal, and/or employment reference background check. Requirements - The pay range for this position is $24-$27/hour. Pay is based on the team, and experience booking corporate and complex international travel. - There are opportunities for quarterly bonuses based on meeting outlined KPIs. Benefits - ADTRAV offers a competitive benefits package that includes: - Medical, dental, vision, life, disability. - Flexible Spending Accounts. - 401(k). - PTO. Company Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.