• Lead, coach, and develop a team of Implementation Specialists and Business Analysts. • Manage team capacity, project assignments, and resource allocation. • Oversee multiple concurrent customer implementations from discovery through go-live. • Ensure projects are delivered on time, within scope, and aligned with customer requirements. • Serve as the executive point of contact for strategic customer implementations. • Monitor implementation KPIs including utilization, project delivery, customer satisfaction, and quality.

Role Description As a GTM Specialist at PolyAI, you’ll be at the forefront of helping us grow by identifying and developing new business opportunities, establishing key relationships, and driving revenue growth. Your role will be to work closely with our sales, pre-sales, and solutions teams to ensure the successful acquisition and retention of clients. Key Responsibilities: - Identify and pursue new business opportunities, building a strong sales pipeline. - Build and maintain relationships with key stakeholders in industries such as banking, hospitality, and retail. - Collaborate with the sales and marketing teams to develop targeted outreach and lead generation campaigns. - Present PolyAI’s capabilities to prospective clients and demonstrate how our solutions can solve their specific business challenges. - Work closely with internal teams to ensure successful handovers from sales to delivery. Qualifications - Proven success in business development, with a strong track record of closing deals and driving revenue growth. - Excellent communication and presentation skills, with the ability to articulate complex solutions clearly and persuasively. - Ability to understand client needs and translate those into compelling solutions. - Experience in consultative selling and ability to navigate complex sales cycles. - Strong organizational and project management skills, with attention to detail and a proactive approach. Requirements - Familiarity with AI, automation, and enterprise software sales. - Experience selling into contact centers, customer service environments, or industries such as hospitality, banking, telecom, or insurance. - A deep understanding of the sales process, from lead generation to closing deals. Benefits - 💰 Participation in the company’s employee share options plan - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision - 👪 Life Insurance - ◻️ STD and LTD - 💰 The opportunity to contribute to the company's 401k plan - 🏝 Flexible PTO policy + 11 designated company holidays - 📚 Annual learning and development allowance - 🏡 One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair - 🧡 Enhanced parental leave - 👨‍👩‍👧 Company-funded fertility and family-forming programmes - 🌸 Menopause care programme with Maven

Role Description We are looking for a Principal Implementation Engineer to join our Professional Services team, leading complex, high-stakes platform implementations for renewable energy asset owners and operators. As a Principal IE, you will serve as the technical and domain authority throughout the customer engagement lifecycle, co-owning end-to-end delivery of our software solutions for utility-scale solar, wind, and BESS customers. Your responsibilities will include: - Lead end-to-end implementations for utility-scale solar, wind, and BESS customers. - Serve as the domain authority on how technically sophisticated customers intend to use the platform and interpret its output. - Drive UAT and production readiness through Technical Support handoff. - Lead technical discovery workshops and translate operational requirements and design decisions into platform configuration. - Review and validate implementation deliverables for technical accuracy. - Mentor team members to build renewable energy domain fluency across the PS team. - Contribute to continuous improvement of implementation methodology and validation standards. - Surface renewable industry requirements and field observations back to Product and Engineering. Qualifications - 8+ years of experience in the renewable energy industry in asset management, performance engineering, O&M, or a comparable technical role. - Hands-on operational experience with SCADA systems, electrical drawings, data historians, or APM platforms. - Deep familiarity with renewable energy performance concepts. - Strong working knowledge of SQL and data structures. - Technical aptitude for SaaS configuration, APIs, and troubleshooting complex customer environments. - Demonstrated ability to translate operational requirements into software configuration decisions. - Strong customer-facing communication skills. - Organized, detail-oriented, and comfortable managing multiple concurrent implementations. - Excellent written and verbal communication skills in English. Requirements - Direct experience with renewable energy APM platforms. - Domain depth in wind energy: meteorology, power performance, turbine reliability, or turbine operations. - Experience leading complex, multi-stakeholder deployments. - Experience working in a cloud environment (AWS, Azure, or GCP). - Advanced degree in Engineering, Energy Systems, Data Science, or a related quantitative field. - Experience working in a workshop format. Benefits - Comprehensive benefits package including health, dental, and vision coverage. - Generous paid vacation policy. - Employer RRSP matching program. - Work-from-abroad opportunities with manager approval. - Exposure to a global team operating across multiple countries and time zones. - A humble cause with a clear purpose — you will help us fight climate change with code every day at work.

Title: Implementation Manager Location: Chicago, Illinois, United States Hybrid Job Description: About Engine At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place. To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel. More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience. Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work. As an Implementation Manager at Engine, you'll own the onboarding experience for some of our most important new customers, setting them up for long-term success on the platform. You'll craft tailored rollout plans, drive product adoption across our full suite, and partner closely with Sales and Account Management to deliver a smooth handoff into the customer lifecycle. This is a high-impact role where innovation meets collaboration, and where the work you do directly shapes how quickly and deeply new customers embrace Engine. Your Mission: - Design and execute onboarding strategies for Engine's new customer opportunities (deals ranging from $200K to $1M), setting the foundation for lasting partnerships. - Drive product adoption across Engine's full suite during a customer's first months on the platform. - Partner with Sales and Account Management to unlock new opportunities and deliver a seamless customer experience from signed contract to first booking. - Lead implementation and onboarding processes that scale efficiently, driving adoption in the first year and preparing customers for a smooth transition to their dedicated Account Manager. - Serve as a trusted advisor to customers by leading key meetings, delivering training, and ensuring every interaction with Engine exceeds expectations. What You’ll Bring to Engine: - Minimum 3 years of experience in sales, account management, customer success, or implementation - Subject matter expertise in onboarding and customer success, with a track record of thriving in fast-paced, innovative environments - A problem-solver's mindset. You anticipate customer needs, remove friction, and build conviction through consultative conversations. - Comfort owning ambitious performance goals, including high win rates through onboarding milestones, meeting weekly customer engagement targets (roughly 15 customer meetings per week), and hitting adoption benchmarks in the first six months of a customer's lifecycle - Strong cross-functional skills across Sales, Account Management, and customer-facing teams - Bonus points if you're fluent in building configuration and rollout plans, drafting mutual success plans, and coordinating handoffs across GTM team Compensation In addition to a competitive base salary, our listed compensation range includes the estimated variable target. Your OTE (on-target earnings) are based on several factors including your experience, expertise, and location. Your compensation package may also include equity. Your recruiter will share your complete compensation package as you move through the process. Total OTE Range (Base Salary + Variable) $90,000—$115,000 USD The Engine Edge: Perks & Compensation We believe in rewarding great work with great benefits: - Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity. - Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed. Perks and benefits may vary based on employment type, location, and more. Ready to Build the Future of Work Travel? Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.